Based on record review and interview, the facility failed to promptly respond and act upon concerns of the resident council related to the call bell system not functioning and laundry services. Findings: 1. A review of Resident Council Minutes for the past 12 months revealed that residents raised issues with the call bell system, or that the call bell system was not working. The minutes from the November 21, 2025 meeting noted Maintenance staff reported the call bell system was not functioning reliably. No follow-up to this was addressed at the December, 2025 resident council meeting. The minutes from the January 27, 2026 meeting stated nursing staff reported needing a better call bell system. No follow-up to this was addressed at the February, 2026 resident council meeting. …
F565 citations in Maine
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2024
Maine cites F565 less often than its own record predicts
0.43 times the national share — cited less often here than elsewhere.
Of every deficiency written in Maine in 2024, this is the portion that was F565.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Maine surveyors wrote
F565 findings written in Maine, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interviews, the facility failed to assist residents to organize and hold monthly Resident Council meetings. This has the potential to affect all residents. Findings: On 3/23/23 at 2:15 p.m., a resident requested to speak with the surveyor. The resident stated there had been no Resident Council meetings since August, 2022. On 3/23/23 at 2:35 pm, in an interview with the Assistant Director of Nursing (ADON), the surveyor asked when the last Resident Council Meeting was held. The ADON stated she thought the last meeting was held in January, 2023. When asked to provide copies of the last meeting minutes, the ADON stated the minutes were locked in another office and was not able to provide them. …
The short window
Recent years
| Year | Share of Maine citations | vs expected |
|---|---|---|
| 2023 | 0.32% | 1.03× |
| 2024 | 0.13% | 0.43× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Maine surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction