Based on interviews, record review, and facility policy review the facility failed to act upon and resolve repeated Resident Council grievances related to food quality, staff attitudes, unanswered call lights, delayed assistance with care, housekeeping services, and the availability of ice water for eight (8) of 12 residents in the Resident Council meeting. Resident #13, Resident #15, Resident #17, Resident #23, Resident #32, Resident #38, Resident #41, and Resident #49 Findings Include:Review of the facility policy titled Resident and Family Grievances revised 11/14/25 revealed under, Policy: It is the policy of this facility to support each resident's and family member's right to voice grievances without discrimination, reprisal or fear of discrimination or reprisal .Policy Explanation… …
F565 citations in Mississippi
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Mississippi cites F565 more often than its own record predicts
2.86 times the share F565 takes of citations nationally.
Of every deficiency written in Mississippi in 2025, this is the portion that was F565.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Mississippi surveyors wrote
F565 findings written in Mississippi, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observation, interviews, record review and facility policy review, the facility failed to provide a private meeting space for the resident council members monthly meetings for six (6) of six (6) resident council meetings reviewed. Findings Include: Review of the facility's policy, Resident Rights, revised 6/1/23, revealed, .Policy Explanation and Compliance Guidelines .7. Privacy and confidentiality .a. Personal privacy includes accommodations .meeting of family and resident groups . During the resident council group meeting on 9/5/23 at 2:00 PM, the resident group stated they were not allowed privacy during the resident council meetings. …
The short window
Recent years
| Year | Share of Mississippi citations | vs expected |
|---|---|---|
| 2023 | 1.89% | 6.19× |
| 2024 | 1.11% | 3.60× |
| 2025 | 0.77% | 2.86× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Mississippi surveyors cite →
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