Based on interview and record review, the facility failed to provide evidence to show the facility took action to acknowledge and resolve, or attempt to resolve, all concerns brought forth by the resident council. The failure affected any resident who had concerns that remained unresolved, or who had an interest in the council's activities. Findings include:During an observation of the facility's Resident Council meeting on 1/28/26 at 11:01 a.m., staff member C was observed asking the residents, How are things going? Staff member C did not read aloud the previous meeting minutes and did not follow up on the previous month's concerns. …
F565 citations in Montana
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Montana cites F565 less often than its own record predicts
0.58 times the national share — cited less often here than elsewhere.
Of every deficiency written in Montana in 2025, this is the portion that was F565.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Montana surveyors wrote
F565 findings written in Montana, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and record review, the facility failed to provide evidence to show the facility took action to acknowledge and resolve, or attempt to resolve, all concerns brought forth by the resident council. The failure had the potential to affect all residents who attended the resident council or who had interest in the council's activities, and specifically 3 (#s 4, 7, and 21) of 3 sampled residents who attended resident council. Findings include: During an interview on 10/8/24 at 2:24 p.m., resident #4 stated, We have had the same exact menu for over a year and a half. It keeps coming up at resident council, but nothing ever changes. During an interview on 10/9/24 at 12:10 p.m., resident #7 stated going to resident council was like talking to the wind. …
The short window
Recent years
| Year | Share of Montana citations | vs expected |
|---|---|---|
| 2024 | 0.17% | 0.57× |
| 2025 | 0.16% | 0.58× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Montana surveyors cite →
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