Based on interview and record review the facility failed to effectively address a reported ongoing problem voiced by Resident Council. This failure has the potential to affect all 38 residents who reside in the facility. Findings include:The Facility's Grievances policy dated 6/1/22 documents The facility shall ensure that the resident has the right to voice grievances to the facility without discrimination or reprisal and without fear of discrimination or reprisal. Grievances shall be addressed by the facility and resolved in a timely manner. The Facility's Grievances policy documents Upon receipt of a grievance, the Grievance Officer, or designee shall complete an investigation of the concern as soon as possible and provide appropriate follow through is require. …
F565 citations in Illinois
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Illinois cites F565 less often than its own record predicts
0.45 times the national share — cited less often here than elsewhere.
Of every deficiency written in Illinois in 2025, this is the portion that was F565.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Illinois surveyors wrote
F565 findings written in Illinois, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and record review the facility failed to ensure that the assigned staff, thoroughly assisted and documented the resident concerns and grievances during the monthly resident council meeting from 01/22/2025 to 5/21/2025. This has the potential to affect all 99 of the residents in the facility reviewed for grievance and resident concerns. Findings include: According to the CMS 671 dated 05.28.25, there were 99 residents residing in the facility. On 5/28/25 request and approval was given to review resident council meeting minutes. …
The short window
Recent years
| Year | Share of Illinois citations | vs expected |
|---|---|---|
| 2023 | 0.18% | 0.58× |
| 2024 | 0.12% | 0.38× |
| 2025 | 0.12% | 0.45× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Illinois surveyors cite →
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