F565 citations in Pennsylvania

Based on a review of facility policy, resident council meeting minutes, grievance documentation, and resident and staff interviews, it was determined the facility failed to make reasonable efforts to address concerns raised by the resident council and failed to keep residents informed regarding the status and outcome of identified concerns. The facility failed to ensure ongoing communication and timely follow-up regarding issues presented by four of four residents attending a resident council group meeting (Residents 112, 35, 26, and 58).Findings include: A review of the facility's Grievance Policy last reviewed on February 19, 2026, indicated all concerns and questions may be presented to the facility orally or in writing. …

Highland Manor Rehabilitation and Nursing Center

Based on a review of facility resident council minutes, and resident and staff interviews, it was determined that the facility failed to address grievances voiced by the resident group. (Residents 1, 4, 8, 10, 22, 23, 27, 29, 30, 32) Findings include: In a group interview conducted on August 7, 2024, at 11:24 a.m., Residents 1, 4, 8, 10, 22, 23, 27, 29, 30, and 32 stated that items were often lost in the laundry, snacks and water were not offered regularly, and call bells were not answered timely. They also stated the facility did not assist with organizing regular resident council meetings. …

Kadima Rehabilitation & Nursing at Palmyra