Based on interview, policy review, and record review the facility failed to respond or provide a rationale for the response to the Resident Council group concerns. The deficient practice had the potential to affect many residents in the facility. The facility reported a census of 87 residents. Findings include: Review of the facility policy revised 4/2017 Grievances/Complaints, Recording, and Investigating recorded that all grievances and complaints filed with the facility would be investigated and corrective action would be taken to resolve the grievance. The policy recorded the Administrator had assigned the responsibility of investigating grievances and complaints to the Grievance Officer. …
F565 citations in Iowa
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2024
Iowa cites F565 less often than its own record predicts
0.23 times the national share — cited less often here than elsewhere.
Of every deficiency written in Iowa in 2024, this is the portion that was F565.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Iowa surveyors wrote
F565 findings written in Iowa, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observation, record review, resident and staff interviews, the facility failed to document and demonstrate a response to grievances filed by residents. The facility reported a census of 66 residents. Findings include: During the resident council interview on 3/25/19 at 2:00 p.m. 3 of 4 residents reported they felt the two biggest problems with the staff have been the constant use of their cell phones and the length of smoke breaks that last as long as 30 minutes right outside the front door, that during warm weather when they can open their windows, they can smell the cigarette smoke and this issue had been brought up at resident council meetings and nothing is resolved. …
The short window
Recent years
| Year | Share of Iowa citations | vs expected |
|---|---|---|
| 2023 | 0.06% | 0.19× |
| 2024 | 0.07% | 0.23× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Iowa surveyors cite →
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