Based on interview and medical record review, the facility failed to act promptly upon the grievances and recommendations of issues of resident care raised at Resident Council Meeting for 2 of 2 months of resident council minutes reviewed. Findings include:Interview on 5/27/26 at approximately 10:00 a.m. during Resident Council Meeting revealed that the group had complained about long call bell wait times over the last 2 months. Residents at this meeting stated they do not feel this concern was addressed and that no one had followed up to inform them of what if any actions had been taken since the initiation of the concerns.Review on 5/27/26 of the facility's Resident Council Meeting minutes revealed the following documented concerns under Nursing:March 19, 2026, minutes: Residents are… …
F565 citations in New Hampshire
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
New Hampshire cites F565 more often than its own record predicts
2.68 times the share F565 takes of citations nationally.
Of every deficiency written in New Hampshire in 2025, this is the portion that was F565.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What New Hampshire surveyors wrote
F565 findings written in New Hampshire, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and record review, it was determined that the facility failed to demonstrate their response and rationale to resident council grievances for May and June 2025 and maintain evidence demonstrating the response and rationale of the resident group grievances from the Resident Council Meeting. Findings include: Review on 8/12/25 of the facility's Resident Council Meeting minutes revealed the following:On 5/13/25 there were concerns that food was not hot and there were missing items (blanket and two afghans);On 6/9/25 there were concerns of cold meals; food was not what was ordered and the wait times for using the bathroom were too long. …
The short window
Recent years
| Year | Share of New Hampshire citations | vs expected |
|---|---|---|
| 2023 | 0.41% | 1.34× |
| 2024 | 0.30% | 0.97× |
| 2025 | 0.72% | 2.68× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else New Hampshire surveyors cite →
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