Based on observation and resident and staff interviews, the facility failed to provide food that was palatable in taste and temperature. The deficient practice affected 3 of 3 residents reviewed for food (Resident #14, #83, and #139). Findings included:1a. On 6/7/26 at 9:10 am during the initial kitchen observation, there were two carts of breakfast trays returned to the kitchen for washing. Several of the plates had what appeared to be French toast that was dark brown with shriveled edges that was not eaten or had bites taken. The toast felt hard when touched.On 6/7/26 at 9:12 am kitchen staff #1 was interviewed. She stated the carts were breakfast trays returned from this morning. …
F804 citations in North Carolina
Food palatability and temperature · Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
North Carolina cites F804 less often than its own record predicts
0.31 times the national share — cited less often here than elsewhere.
Of every deficiency written in North Carolina in 2025, this is the portion that was F804.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What North Carolina surveyors wrote
F804 findings written in North Carolina, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observations, staff interviews, and a test tray, the facility failed to provide warm and palatable food for regular and mechanical soft diets for 1 of 1 resident reviewed for food palatability(Resident #84). The findings included: Resident #84 was admitted on [DATE]. His admission Minimum Data Set (MDS) dated [DATE] coded Resident #84 as moderately cognitively impaired with diagnoses that included dementia, and cognitive communication deficit. Resident #84's physician's diet order was regular consistency. On 11/27/23 at 10:30 AM Resident # 84 stated the food he receives was always cold, and the staff accommodated the best they can. Resident # 84 said he was a vegetarian, and the facility did their best to provide a vegetarian diet, and they would reheat his food when he asked. …
The short window
Recent years
| Year | Share of North Carolina citations | vs expected |
|---|---|---|
| 2023 | 0.82% | 0.83× |
| 2024 | 0.52% | 0.54× |
| 2025 | 0.29% | 0.31× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else North Carolina surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction