Based on observation, interview and record review, the facility consistently failed to provide palatable, appetizing meals to residents. This failure resulted in weight loss for R3 and R20 due to insufficient calories, prolonged feelings of sadness, anger, frustration, and low self-worth for R1, R2, R4, R13, and R18, and financial hardship to the residents and families of R1, R3, R13, and R21 who bought food to supplement their food intake. This applies to 12 of 12 residents (R1-R4, R6, R9, R13, R14-R15, R18, R20 and R21) reviewed for food palatability a sample of 22. The findings include: 1. Face sheet, dated 6/5/24, shows R3's diagnoses included end stage renal disease, dependence on renal dialysis, type 1 diabetes, deficiency of Vitamin K, and depression. …
F804 citations in Illinois
Food palatability and temperature · Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Illinois cites F804 less often than its own record predicts
0.97 times the national share — cited less often here than elsewhere.
Of every deficiency written in Illinois in 2025, this is the portion that was F804.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Illinois surveyors wrote
F804 findings written in Illinois, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observations, interviews and record reviews, the facility failed to serve hot foods at meals at palatable temperatures. This applies to all 125 residents receiving oral diets at the facility.The findings include: Facility Resident Listing Report, dated 8/28/26, shows the facility census was 125 residents.On 8/30/26 at 2:17 PM, V1 (Administrator) stated all residents were receiving oral diets in the facility.1. On 8/28/26 at 12:30 PM, V14 (Food Service Director) stated he sometimes received cold food complaints from residents who received their trays in their rooms. On 8/28/26 at 12:29 PM a lunch test tray was plated in the kitchen and placed on the 100 hall meal cart. At 12:58 PM the last tray was served to residents in the 100 hall. …
Based on observation, interview, and record review, the facility failed to provide a palatable meal served at palatable temperatures for 13 of 13 residents (R2, R5, R8, R10, R11, R16, R24, R32, R41, R43, R53, R62, R71) reviewed for palatable food in the sample of 46. Findings include: On 11/7/23 at 11:40 AM the noon meal was on steam table. With a calibrated thermometer the temperatures of the meal were taken and were as follows: meatballs 161degrees ( ) Fahrenheit (F), mechanical meatballs 173.8 F, pureed meatballs 149 F, broccoli 165 F, pureed broccoli 160 F, butter noodles 189 F, pureed noodles 160 F. At 11:45 AM, V25, Dietary Aide, began to serve the meal. At 12:02 PM the 300 Hall Cart was taken to the hall. At 12:07 PM the sample tray was served. …
The short window
Recent years
| Year | Share of Illinois citations | vs expected |
|---|---|---|
| 2023 | 1.06% | 1.08× |
| 2024 | 0.67% | 0.70× |
| 2025 | 0.90% | 0.97× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Illinois surveyors cite →
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