Based on interview with Nursing Supervisor (employee #15) on 09/09/2024 at 9:45 AM, It was determined that the facility failed to ensure it had a policy and procedure that the residents received appropriate treatment and assistive devices to maintain their visual and hearing abilities. Findings include: 1. During the review of the procedures manual, the device to maintain the hearing and vision policy and procedures was not found. The Nursing Supervisor (employee #15) and the Interim Manager (employee #18) were interviewed to see if they could find it in the manual, which they indicated that they did not have it available. The facility did not ensure compliance with maintenance targets for hearing and visual devices.
F685 citations in Puerto Rico
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2024
Puerto Rico cites F685 more often than its own record predicts
2.48 times the share F685 takes of citations nationally.
Of every deficiency written in Puerto Rico in 2024, this is the portion that was F685.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Puerto Rico surveyors wrote
F685 findings written in Puerto Rico, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on an interview with the Compliance Office (employee #2) on 09/24/2024 at 1:50 PM, it was determined that the facility failed to ensure it had a policy and procedure that the residents received appropriate treatment and assistive devices to maintain their visual and hearing abilities. Findings include: 1. During the review of the procedures manual, the device to maintain the hearing and vision policy and procedures was not found. The Compliance Officer (employee #2) interviewed to see if they could find it in the manual, which they indicated that they did not have it available. The facility did not ensure compliance with maintenance targets for hearing and visual devices.
What else Puerto Rico surveyors cite →
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