Based on observation, interview, and record review, it was determined that the facility failed to ensure that a resident received proper treatment to maintain hearing abilities for 1 of 1 residents reviewed for Communication-Sensory in a final survey sample of 22 residents. (Resident identifier is #11.)Findings include:Interview on 2/10/26 at approximately 9:00 a.m. with Resident #11 revealed that he/she had difficulty hearing and that his/her hearing aides were broken a long time ago. Further interview revealed that Resident #11 had been waiting a while to be seen for new hearing aids. Resident #11 stated the facility was aware and had given him/her a 'pocket talker,' but Resident #11 did not like using the pocket talker and would prefer hearing aids. …
F685 citations in New Hampshire
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
New Hampshire cites F685 more often than its own record predicts
1.48 times the share F685 takes of citations nationally.
Of every deficiency written in New Hampshire in 2025, this is the portion that was F685.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What New Hampshire surveyors wrote
F685 findings written in New Hampshire, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interviews and record reviews, it was determined that the facility failed to ensure that residents received treatment for hearing loss for 1 of 1 resident reviewed for hearing and vision in a final sample of 18 residents (Resident Identifier #7). Interview on 4/1/24 at approximately 11:00 a.m. with Resident #7 revealed he/she was very hard of hearing. Resident #7 stated he/she had wax in them [their ears]. Review on 4/1/24 of Resident #7's diagnosis list revealed a medical diagnosis of Bilateral Hearing Loss. Interview on 4/2/24 at approximately 9:30 a.m. …
The short window
Recent years
| Year | Share of New Hampshire citations | vs expected |
|---|---|---|
| 2023 | 0.41% | 1.54× |
| 2024 | 0.60% | 2.11× |
| 2025 | 0.36% | 1.48× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else New Hampshire surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction