Based on observations, interviews, and record review, the facility failed to ensure a resident received the level of assistance needed related to a hearing loss and communication deficits, for 1 (#70) of 27 sampled residents. The resident's care plan did not include interventions staff could use to alleviate or assist with the resident's communication frustrations or deficits. This deficient practice created frustration for resident #70 while trying to communicate with others. Findings include: During an observation and interview on 2/8/26 at 7:24 a.m., resident #70 was lying in bed with the lights on. Resident #70 was very hard of hearing, asking the surveyor to get very close to his face and speak loudly to be heard. …
F685 citations in Montana
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Montana cites F685 more often than its own record predicts
1.29 times the share F685 takes of citations nationally.
Of every deficiency written in Montana in 2025, this is the portion that was F685.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Montana surveyors wrote
F685 findings written in Montana, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
The short window
Recent years
| Year | Share of Montana citations | vs expected |
|---|---|---|
| 2024 | 0.17% | 0.61× |
| 2025 | 0.31% | 1.29× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Montana surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction