Based on interview, record review, and observation the facility failed to ensure residents received information on how to contact the State Survey Agency to file a complaint. This deficient practice could likely affect all 110 residents residing in the facility as identified on the census provided by the Administrator (ADM) on 01/05/25. The findings are: A. On 01/05/25 at 12:15 pm during a random observation of the facility, signs or posters regarding filing a complaint with the state survey agency were not visible throughout the facility. B. On 01/07/25 at 10:58 am during an interview with the Resident Council (RC; R #9, R #28, R #29, R #36, R #46, R #73, R #77, R #86, and R #97), they stated they were unaware they could contact the State Survey Agency to file a complaint. C. …
F575 citations in New Mexico
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
New Mexico cites F575 more often than its own record predicts
1.85 times the share F575 takes of citations nationally.
Of every deficiency written in New Mexico in 2025, this is the portion that was F575.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What New Mexico surveyors wrote
F575 findings written in New Mexico, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observation and interview, the facility failed to post the Ombudsman contact information in areas accessible to residents and their representatives this could affect all 89 residents in the facility (residents were identified by the census list provided by the Administrator on 04/29/26). If residents and their representatives are not aware of how to contact the Ombudsman, then they would not be aware of how contact the Ombudsman about concerns they have. The findings are:A. On 04/29/26 at 9:35 AM, during an observation of the facility, revealed staff did not have the Ombudsman information posted. B. …
What else New Mexico surveyors cite →
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