Based on interview and record review, the facility violated a resident's right to privacy during incontinence care when, during direct care and in the presence of the resident, a caregiver used her personal cell phone to discuss a resident's care with someone who was not a staff member of the facility for 1 (#7) of 3 residents sampled for abuse by facility staff. The failure involved allowing an unauthorized person, not employed by the facility, to be present via telephone during incontinence care. Findings include:Review of a Facility-Reported Incident which occurred on 8/3/25 and was submitted to the State Survey Agency on 8/4/25, showed NF2 was alleged to have used her personal cell phone to contact a CNA regarding how to handle resident #7's resistance to care. …
F583 citations in Montana
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Montana cites F583 more often than its own record predicts
1.02 times the share F583 takes of citations nationally.
Of every deficiency written in Montana in 2025, this is the portion that was F583.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Montana surveyors wrote
F583 findings written in Montana, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observation, interview, and record review, the facility failed to ensure the security of residents' electronic medical records, by leaving laptop computers unlocked and unattended, thereby allowing the potential for unauthorized access to resident medical records. Findings include: During an observation and interview on 12/10/19 at 8:20 a.m., a computer screen on a medication cart was left open and unattended. The medication cart was parked between pillars which divided the chapel, and the main dining room. When asked, staff member [NAME] stated the chapel area, in the main dining room, was considered secure, and therefore, it was not necessary to lock the computer. …
The short window
Recent years
| Year | Share of Montana citations | vs expected |
|---|---|---|
| 2023 | 0.28% | 0.52× |
| 2024 | 1.05% | 1.77× |
| 2025 | 0.63% | 1.02× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Montana surveyors cite →
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