Based on record review and interviews, the facility failed to notify residents who received Medicaid benefits and/or Supplemental Security Income (SSI), when their account balances had reached the $2,000.00 allowed resource limit that could cause the resident to lose their eligibility for Medicaid or SSI. This affected 18 residents who had deposited their money in the Trust Fund account with the facility. The findings include: During an initial interview on 09/17/2025 at 8:30 AM, the Business Office Manager/Assistant Administrator (BOM/AA) stated she had not mailed notifications when resident accounts were within the $2,000.00 limit for qualifying for Medicaid or SSI since 2024 because had not had anyone reach that limit. …
F569 citations in Arkansas
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Arkansas cites F569 more often than its own record predicts
4.99 times the share F569 takes of citations nationally.
Of every deficiency written in Arkansas in 2025, this is the portion that was F569.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Arkansas surveyors wrote
F569 findings written in Arkansas, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and record review, the facility failed to ensure Medicaid recipient residents and/or their responsible parties were notified when their trust balance was within $200 of, or over, the maximum Medicaid recipient cash assets for 2 (Resident #12 & R#78) of 4 (Resident #12, R #33, R #45, #78) sample selected residents who were dependent on Medicaid for services and had trust funds managed by the facility. This failed practice had the potential to affect 44 residents who were dependent on Medicaid for services and had their personal trust funds managed by the facility, according to a list received from the Business Office Manager (BOM) on 9/7/22. The findings are: 1. On 09/07/22 at 02:02 PM, the Surveyor received resident trust balances from BOM. 2. …
The short window
Recent years
| Year | Share of Arkansas citations | vs expected |
|---|---|---|
| 2023 | 0.62% | 5.16× |
| 2024 | 0.41% | 3.60× |
| 2025 | 0.54% | 4.99× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Arkansas surveyors cite →
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