Based on staff interview and facility documentation review, the facility staff charged the Resident and deducted from their patient trust account, funds in excess what was due to the facility for three Residents (Resident #17, #37 and #23), in a survey sample of 6 Residents reviewed with trust accounts. This happened on five occasions. The findings included: 1. For Resident #17, the facility staff withdrew $153 in excess of what was due towards the cost of care on two occasions, March 2023, and May 2023. On 7/27/23, Surveyor C received and reviewed the Resident trust account statement for Resident #17 for the year of 2023. During this review it was noted that on March 3, 2023, $1,129 was deducted/withdrawn from the Resident's trust account for Care Cost Auto WDL [automatic withdrawal]. …
F571 citations in Virginia
Resident Rights Deficiencies
Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2023
Virginia cites F571 more often than its own record predicts
5.35 times the share F571 takes of citations nationally.
Of every deficiency written in Virginia in 2023, this is the portion that was F571.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Virginia surveyors wrote
F571 findings written in Virginia, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
What else Virginia surveyors cite →
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