Based on observation, interview, and record review, the facility failed to limit charges on the personal funds of four of five sampled residents (Residents 1, 2, 4, and 5) by failing to: 1. Assess the personal needs of Residents 1, 2, 4, and 5 and determine the reasonable costs of items purchased in excessive amounts, prior to the facility staff purchasing items using the residents' funds without residents' or responsibility party consent to purchase such items. 2. Ensure Residents 1, 2, 4, and 5, who were unable to independently make medical and financial decisions, were not charged a an excessive amount of money for items that the residents did not request or consent to purchasing, such as, numerous amounts of clothing items, personal hygiene items, such as hair shampoo, conditioner,… …
F571 citations in California
Resident Rights Deficiencies
Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
California cites F571 less often than its own record predicts
0.49 times the national share — cited less often here than elsewhere.
Of every deficiency written in California in 2025, this is the portion that was F571.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What California surveyors wrote
F571 findings written in California, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and record review, the facility failed to ensure that 1 of 4 sampled residents (Resident 1) was not separately charged for routine personal laundry services while covered under Medi-Cal.This deficient practice resulted in Resident 1 paying for routine personal laundry services that should have been provided without an additional charge.During a review of Resident 1's admission Record (AR), the AR indicated the facility admitted Resident 1 on 9/29/2025 and readmitted on [DATE] with diagnoses including sepsis (a life-threatening blood infection) and metabolic encephalopathy (a broad term for any brain disease that alters brain function).During a review of Resident 1's History and Physical (H&P, physician's clinical evaluation and examination of the resident), dated… …
The short window
Recent years
| Year | Share of California citations | vs expected |
|---|---|---|
| 2024 | 0.01% | 1.74× |
| 2025 | 0.01% | 0.49× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else California surveyors cite →
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