Based on interview and record review, the facility billed for a personal room telephone which was not present for one Resident (#25) of one resident reviewed for billed services.Findings include:Resident #25 (R25) During a room visit on 5/11/2026 at 4:12 PM, R25 and her Durable Power of Attorney (DPOA) stated they had concerns of improper billing for telephone services. They stated, The facility continues to charge us for a phone (R25) is not using. The DPOA stated R25 came into the facility last November. The DPOA indicated he paid the bills and had spoken to the office. Each month they continued to charge for a phone, and she did not have one. …
F571 citations in Michigan
Resident Rights Deficiencies
Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
No F571 citations were recorded in Michigan for 2025. That means none appear in the CMS file for that year — not that the requirement does not apply.
In the surveyor’s words
What Michigan surveyors wrote
F571 findings written in Michigan, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
What else Michigan surveyors cite →
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