Based on interview and record review, the facility failed to provide scheduled telephone and virtual video visitation during COVID-19 pandemic nursing home visitor restrictions for three Residents (#1, #2, & #8) out of five residents reviewed for resident rights. This deficient practice resulted in psychosocial harm, based upon a reasonable person standard, increased isolation, decreased family support, and feelings of sadness and loneliness for the Residents and families. Findings include: All times noted are Eastern Standard Time (EST). During an abbreviated survey, conducted 12/30/20 through 1/7/21, a complaint allegation of facility failure to facilitate virtual visits with family members was investigated. …
F563 citations in Michigan
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2024
Michigan cites F563 more often than its own record predicts
2.46 times the share F563 takes of citations nationally.
Of every deficiency written in Michigan in 2024, this is the portion that was F563.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Michigan surveyors wrote
F563 findings written in Michigan, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and record review, the facility failed to ensure unrestricted, 24-hour visitation for residents. This deficient practice had the ability to affect all 143 residents in the facility. Findings include: On 8/6/24 at 10:30 AM, during a resident council meeting with the State Agency, several anonymous residents reported that the facility's visitor hours ended each night at 8:00 PM with the front door being locked at that time, and were announced overhead. Twelve residents were present and each resident reported not knowing that they were allowed to have visitors outside of the hours of 8:00 AM and 8:00 PM. On 8/7/24 at 1:10 PM, an interview was conducted with the Administrator. …
The short window
Recent years
| Year | Share of Michigan citations | vs expected |
|---|---|---|
| 2023 | 0.09% | 2.52× |
| 2024 | 0.11% | 2.46× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Michigan surveyors cite →
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