Based on interviews and review of Centers for Medicare and Medicaid Services (CMS) guidance, the facility failed to allow residents to have visitors of their choosing at the time of their choosing. The facility also failed to ensure visitors enjoy full and equal visitation privileges consistent with resident preference. Specifically, visitors unvaccinated from COVID-19 were restricted to scheduled visits on Sunday afternoons in the main dining room. Findings include: Review of the CMS memorandum titled Nursing Home Visitation COVID-19, revised 9/23/22 indicated facilities: -must allow indoor visitation at all times and for all residents as permitted under the regulation -can no longer limit the frequency and length of visits for residents, the number of visitors, or require advanced… …
F563 citations in Massachusetts
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
No F563 citations were recorded in Massachusetts for 2025. That means none appear in the CMS file for that year — not that the requirement does not apply.
In the surveyor’s words
What Massachusetts surveyors wrote
F563 findings written in Massachusetts, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
What else Massachusetts surveyors cite →
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