Based on medical record review, family interview, staff interview, review of the facility's policy on visitation and review of a Department of Health and Human Services, Centers for Medicare and Medicaid (CMS) Memo ,d+[DATE], the facility failed to permit family visitation for one resident (Resident #26) who had a decline in her health status due to a Covid-19 infection and was near the end of her life. This resulted in Immediate Jeopardy on [DATE] when Resident #26's family had requested visitation with their mother who was experiencing a significant decline in her health status and her family was not permitted to visit. This resulted in the likelihood of serious psychosocial harm when Resident #26 expired on [DATE] without visitation from her family. …
F563
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Every F563 citation surveyors wrote nationally that year.
Distinct nursing homes with at least one F563 finding.
The harm level
How severely F563 is cited
2.4% of citations found actual harm or worse (level G and above).
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G42.4% | H— | I— |
| No harm, potential for more than minimal | D11166.9% | E2414.5% | F2716.3% |
| No harm, potential for minimal | A— | B— | C— |
In the surveyor’s words
What an F563 citation says
One finding from each severity level, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observation, interview and record review, it was determined the facility failed to have written policies and procedures regarding the visitation rights of residents, including those setting forth any safety restriction or limitation and the reason for the safety restriction or limitation for 1 of 23 residents (Resident #67) reviewed for resident rights. The facility failed to have written policies and procedures regarding visitation rights of residents when Resident #67's family member was no longer allowed to visit the facility after 1/27/25. This failure placed residents at risk of inaccurate or incomplete information, decreased emotional wellbeing and diminished quality of life. …
Based on record review, and resident and staff interviews, the facility failed to ensure residents maintained the right to communicate with and have access to persons outside the facility for 1 of 2 residents reviewed (Resident #21) for resident rights. The facility reported a census of 48 residents. Findings include:Resident #21's Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 7, indicating severe cognitive impairment. The MDS documented active diagnoses of dementia (brain disorder causing memory loss) and stroke (loss of blood flow to the brain). …
Based on observations, family and staff interview, and record review the facility failed to ensure residents' rights were maintained by not allowing unrestricted visitation based on resident choices. During interview on 2/13/2023 at 11:35AM with Resident #1's spouse s/he stated that the facility had barred all families from entering the halls and resident rooms. There were new signs up saying that they could not visit in the resident rooms, and they had to visit in the dining room. There are no call bells available in the dining room and it was difficult to get a hold of staff. At the reception area at the entrance to the facility a sign was noted that stated No in room visits until further notice. Visits in common areas only. …
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