Based on record review and interview, the facility failed to ensure the Arbitration Agreement presented to residents as part of the admission packet included the required information for three Residents (#75, #85, and #59), out of a sample of three records reviewed. Specifically, the facility failed to ensure the agreement provided for the selection of a neutral arbitrator agreed upon by both parties and the selection of a venue that was convenient to both parties. Findings include:During the entrance conference interview on 2/9/26 at 8:22 A.M., the Administrator said the facility had asked residents to enter into a binding arbitration agreement. 1. Resident #75 was admitted to the facility in January 2026. …
F848 citations in Massachusetts
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Massachusetts cites F848 less often than its own record predicts
0.99 times the national share — cited less often here than elsewhere.
Of every deficiency written in Massachusetts in 2025, this is the portion that was F848.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Massachusetts surveyors wrote
F848 findings written in Massachusetts, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on document review and interview, the facility failed to ensure their arbitration agreement specifically provides for the selection of a neutral arbitrator and venue that is convenient to both parties. Findings include: Review of the Arbitration Agreement in use by the facility (undated) failed to indicate the residents or their representatives had the right to a neutral arbitrator or venue agreed upon by both parties. During an interview on 4/23/24 at 12:50 P.M., the Administrator reviewed the Arbitration agreement in use by the facility and said she could not find any language in the agreement that reflects the selection of a neutral arbitrator or venue to be agreed upon by both parties. …
The short window
Recent years
| Year | Share of Massachusetts citations | vs expected |
|---|---|---|
| 2023 | 0.04% | 0.65× |
| 2024 | 0.15% | 3.04× |
| 2025 | 0.04% | 0.99× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Massachusetts surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction