Waterside Health & Rehab Center
Norfolk, Virginia · CCN 495173
21 surveys since 2010, 19 of them producing a finding at harm level or worse.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 190
- Surveys
- 21
- Harm or worse
- 19
- Immediate jeopardy
- 2
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 197
- Ownership
- For profit - Corporation
- Chain
- SABER HEALTHCARE GROUP
- County
- Norfolk City
- Medicare-certified since
- 1987
CMS ratings
- Overall
- 3
- Health inspection
- 3
- Staffing
- 3
- Quality measures
- 2
CMS’s own Five-Star ratings.
Compared with similar facilities
Not shown for this facility: too few citations in window (n=17, floor 20).
Last survey on record
Nov 29, 2023
1,076 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 4.07 | 3.34 |
| Registered-nurse hours per resident day | 0.89 | — |
| Annual nurse turnover | 35.8% | 50.4% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
- Fines
- $8,375 across 1 penalty
Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G35.8% | H— | I— |
| No harm, potential for more than minimal | D3873.1% | E917.3% | F23.8% |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F6233×
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
- F6413×
Ensure each resident receives an accurate assessment.
- F6563×
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- F6573×
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- F5832×
Keep residents' personal and medical records private and confidential.
In the surveyor’s words
From the most serious findings on record at Waterside Health & Rehab Center, in the surveyor’s own words.
- Actual harm, isolatedF689Nov 29, 2023
Based on observation, family interview, staff interviews, clinical record review, and review of facility documents, the facility staff failed to provide a necessary assistive device to prevent and protect a resident from fall related injuries (transfer the resident from a dialysis chair to a Geri-chair with a locking device to obtain optimal safety) which resulted in cervical-5 fracture which required a period of intubation and ventilation which constituted harm for one (1) of seven (7) residents (Resident #1), in the survey sample. The findings included: Resident #1 was originally admitted to the facility 1/20/23. […]
- Actual harm, isolatedF686Feb 4, 2021
Based on staff interview, clinical record review and facility document review, it was determined that facility staff failed to conduct an initial wound assessment to a sacral pressure ulcer upon admission; identify wounds to the right and left ischium prior to an advanced stage; AND failed to conduct complete and accurate weekly wound assessments from 12/4/20 through 12/30/20 that led to the deterioration of both the left and right ischium which constitutes harm for one of eight sampled residents, Resident #8. The findings included: Resident #8 was admitted to the facility on [DATE] and readmitted on [DATE] with [DIAGNOSES REDACTED]. Resident #8's most recent MDS (Minimum data set) was a discharge assessment with an ARD (Assessment Reference Date) of 1/7/21. […]
- No harm, potential for more than minimal, patternF584Jun 23, 2023
Based on observations, resident interview, and staff interview, the facility staff failed to maintain a clean comfortable homelike environment for 1 of 50 residents (Resident #273), in the survey sample. The findings included: Resident #273 was originally admitted to the facility 6/1/2023 after an acute care hospital stay. The resident discharged from the facility on 6/21/23. The diagnoses included; a urinary tract infection (UTI), status post a kidney transplant and kidney stones. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 6/7/2023 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 12 out of a possible 15. […]
- No harm, potential for more than minimal, patternF602Jun 23, 2023
Based on interview, record review, document review and facility policy review, the facility failed to protect seven out of seven residents (Resident (R) 71, R2, R64, R324, R225, R63, R56) reviewed for abuse, specifically the misappropriation of resident's property out of a total sample of 50 residents. This failure has the potential for misappropriation of property for other residents. Findings included: Review of the facility policy, Virginia Resident Abuse Policy dated 10/03/2022 (sic), revealed, Policy: This Facility will not tolerate . misappropriation of resident property by anyone. […]
- No harm, potential for more than minimal, patternF658Sep 10, 2021
Based on staff interviews, clinical record review, documentation review and the facility policy, the facility staff failed to meet professional standards of quality and provide an ongoing assessment and monitoring after an unwitnessed fall for 5 of 23 residents (Resident #1, Resident #2, Resident #3, Resident #4 and Resident #23) in the survey sample. The findings included: 1. Resident #1 was admitted to the nursing facility on 11/03/15. diagnosis [MEDICAL RECORD OR PHYSICIAN ORDER] . Resident #1's Minimum Data Set (MDS - an assessment protocol) an annual with an Assessment Reference Date (ARD) of 08/12/21 coded Resident #1 Brief Interview for Mental Status (BIMS) with a 13 out of a possible score of 15 indicating no cognitive impairment. […]
Read 35 findings in full →The most serious and the most recent: 35 of 190 on record.
Every survey on record
FindingsAt actual harm or above
- Nov 29, 2023Complaint1 finding · 1 harm
- Jun 23, 2023Standard and complaint12 findings
- Jun 29, 2022Complaint1 finding
- Sep 10, 2021Infection control1 finding
- Feb 4, 2021Complaint2 findings · 1 harm
- Dec 12, 2019Standard and complaint14 findings
- Jun 28, 2018Standard and complaint45 findings · 4 harm
- Mar 9, 2017Complaint3 findings
Show the 13 earlier surveys
- Jan 26, 2017Standard and complaint10 findings · 2 harm
- Mar 29, 2016Standard and complaint17 findings · 4 harm
- Apr 2, 2015Standard and complaint12 findings
- Nov 5, 2014Complaint3 findings · 1 harm
- Sep 16, 2014Complaint8 findings · 3 harm
- May 2, 2014Standard and complaint2 findings
- Mar 7, 2014Standard and complaint21 findings · 1 harm
- Mar 29, 2013—1 finding
- Feb 1, 2013Standard and complaint8 findings · 1 harm
- Jan 27, 2012—8 findings
- Nov 4, 2011—9 findings
- Sep 14, 2011Complaint7 findings · 1 harm
- Dec 20, 2010—5 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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