River View Rehabilitation and Nursing Care Center

In the surveyor’s words

From the most serious findings on record at River View Rehabilitation and Nursing Care Center, in the surveyor’s own words.

• Actual harm, isolatedF600Jul 3, 2025

  Based on record review and interview during the abbreviated survey (NY00382934), the facility did not ensure residents had the right to be free from abuse for one (1) of three (3) residents reviewed (Resident #1). Specifically, on 06/08/2025, Registered Nurse Supervisor #1 held Resident #1 around their neck while yelling at them, causing the resident physical pain and mental anguish. This resulted in actual harm, past non-compliance, to Resident #1 that was not Immediate Jeopardy. The facility policy Abuse and Neglect, revised 01/2023, documented the definition of abuse was the willful infliction of injury, unreasonable confinement, intimidation, or punishment which results in physical harm, pain or mental anguish. […]

• No harm, potential for more than minimal, widespreadF583Nov 15, 2024

  Based on observation, interview, and record review during the recertification survey conducted 11/12/2024-11/15/2024, the facility did not ensure a resident's right to personal privacy of accommodations, medical care, and personal care for 50 of 77 residents reviewed. Specifically, all resident rooms were equipped with individual monitoring devices which currently transmitted personal health information to a third-party company and the facility did not obtain resident or resident representative consent for monitoring. Findings include: The undated facility document Privacy Practices documented the facility was required to maintain the privacy of the resident's health information and the residents had the right to not have their health information used or disclosed in certain ways. […]

• No harm, potential for more than minimal, widespreadF803Nov 15, 2024

  Based on record review, observations, and interviews during the recertification and abbreviated (NY00354914) surveys conducted 11/12/2024-11/15/2024, the facility did not ensure planned menus were followed for 3 of 3 residents (Residents #2, #32, and #528) reviewed. Specifically, Residents #2, #32, #528 did not receive preferred food items as planned per their individualized meal tickets. Findings include: The facility policy, The Dining Experience: Staff Responsibilities, dated 3/2020, documented the Food Service Manager would observe meals for preferences, portion sizes, temperature, flavor, variety, and accuracy. The Food Service Manager would report any concerns to the Administrator, Nursing Director, registered dietitian or designee, or other staff as appropriate. […]

• No harm, potential for more than minimal, widespreadF812Nov 15, 2024

  Based on observations, record review, and interviews during the recertification survey conducted 11/12/2024-11/15/2024, the facility did not ensure food was stored, prepared, distributed, and served in accordance with professional standards for food service safety in the main kitchen. Specifically, in the main kitchen there were unclean areas, potentially hazardous foods were not cooled properly, food storage of cold foods was not maintained, and there was lack of proper hand hygiene during meal service. Findings include: The facility policy, The Dining Experience: Staff Responsibilities, dated 3/2020, documented the staff maintained the sanitation of the kitchen through compliance with a written, comprehensive cleaning schedule. Cleaning and sanitation tasks for the kitchen were recorded. […]

• No harm, potential for more than minimal, isolatedF804Nov 15, 2024

  Based on observations and interviews during the recertification and abbreviated (NY00354914) surveys conducted 11/12/2024-11/15/2024, the facility did not ensure each resident received food and drink that was palatable, flavorful, and at an appetizing temperature for 2 of 3 meal test trays (the 11/13/2024 and 11/14/2024 lunch meals) reviewed; for 11 of 11 anonymous residents present at the Resident Council meeting; and for one additional resident (Resident #2) interviewed during initial screening. […]