Waterville Residential Care Center

In the surveyor’s words

From the most serious findings on record at Waterville Residential Care Center, in the surveyor’s own words.

• No harm, potential for more than minimal, patternF761Oct 10, 2024

  Based on observation, record review, and interviews during the recertification survey conducted [DATE]-[DATE], the facility did not ensure drugs and biologicals were labeled and stored in accordance with currently accepted professional principles and include the expiration date when applicable for 2 of 6 medication carts (East and Center medications carts), and for 2 of 2 treatment carts (East and [NAME] treatment carts) reviewed. Specifically, - The East and Center medication carts contained multiple packaged 3 milliliter syringes that expired on [DATE]. - The Center medication cart contained one insulin pen that was opened and did not have an expiration date. - The East and [NAME] treatment carts were left unlocked and unattended. […]

• No harm, potential for more than minimal, patternF804Oct 10, 2024

  Based on observation and interviews during the recertification survey conducted 10/7/2024-10/10/2024, the facility did not ensure each resident received food and drink that was palatable, flavorful, and at an appetizing temperature for 2 of 2 meal test tray reviewed (the 10/8/2024 lunch meal and the 10/9/2024 breakfast meal). Specifically, food was not served at palatable and appetizing temperatures during the lunch meal on 10/8/2024 and the breakfast meal on 10/9/2024. Additionally, Residents #11, #16, #22, #27, #29, #44, #48, #51, and #84 stated the food did not taste good and was cold. Findings include: The Daily Temperature Log for facility food documented recommended serving temperatures as follows: - Cold foods below 40 degrees Fahrenheit. - Soups 160-180 degrees Fahrenheit. […]

• No harm, potential for more than minimal, patternF812Oct 10, 2024

  48446 Based on observation, record review, and interviews during the recertification survey conducted [DATE] - [DATE], the facility did not ensure food was stored, prepared, distributed, and served in accordance with professional standards for food service safety in the main kitchen and in 1 of 3 nursing unit kitchenettes (West Unit) reviewed. Specifically, in the main kitchen the hot water boost pump was turned off on the dishwasher and was not heating properly; there were outdated, expired, moldy food items, and dented cans; and the sanitizer at the three bay sink registered as empty. The [NAME] Unit dining room refrigerator contained undated, outdated, and moldy food items. […]

• No harm, potential for more than minimal, patternF812Mar 7, 2023

  Based on observation, interview and record review during the recertification survey conducted 3/1/23-3/7/23, the facility failed to ensure food was stored, prepared, and served in accordance with professional standards for food service safety for two isolated areas (the dry food storage room and the main kitchen). Specifically, shelving units with boxes of disposable dinnerware and kitchen equipment were stored directly under a sewage drain line in the dry food storage room; a 10 pound box of raw hamburger patties was stored directly above a box of ice cream cups in the reach in freezer; the floors under and behind the cookline equipment and the #10 can opener (commercial grade heavy duty can opener) were soiled and unclean with food debris; the high temperature commercial dishwasher was… […]

• No harm, potential for more than minimal, isolatedF684Aug 27, 2025

  Based on record review and interviews during the abbreviated survey (IQIES #2576672) the facility did not ensure residents received treatment and care in accordance with professional standards of practice for one (1) of three (3) residents (Resident #1) reviewed. Specifically, Resident #1 exhibited a change in condition on the morning of [DATE] and was sent to a scheduled pulmonology appointment where they expired during transport. There was no documented evidence of the resident's change of condition and staff provided conflicting versions of what the resident's condition was on the morning of [DATE]. […]