Newport News Nursing & Rehab

In the surveyor’s words

From the most serious findings on record at Newport News Nursing & Rehab, in the surveyor’s own words.

• Immediate jeopardy, patternF607Mar 10, 2026

  Based on observation, staff interviews, and review of facility documentation, the facility staff failed to implement their abuse policy regarding the screening of employees and permitted a certified nursing assistant to work over 15 months, providing direct care to residents within the entire facility while having been convicted of a barrier crime, which barred employment within a nursing facility. This non-compliance placed all 93 residents residing in the facility at a significant and on-going risk for harm by allowing unrestricted access to a staff member convicted of a crime of moral turpitude. This resulted in the identification of Immediate Jeopardy and substandard quality of care on 3/6/26 at 8:10 PM. […]

• Immediate jeopardy, patternF689Mar 10, 2026

  Based on observations, staff interviews, and facility documentation review, the facility staff failed to ensure that medication(s), hazardous materials, and biologicals were properly secured to prevent unauthorized staff or resident access on three of three units. This deficient practice had the potential of placing all 93 residents residing in the facility, staff, visitors, and volunteers at risk of harm and resulted in the identification of immediate jeopardy and substandard quality of care. Following the removal of the immediacy, the scope and severity was lowered to a level two, pattern. The findings included:On 3/4/2026 at approximately 12:15 PM, on a facility tour of the Pinebrook unit, a medication storage room door was found to be unlocked and unsecured. […]

• Immediate jeopardy, patternF919Mar 10, 2026

  Based on observation, staff interview, clinical record review, and facility documentation review, the facility staff failed to maintain an available call bell system for multiple Residents which was identified initially for one Resident (Resident #117), and secondarily as the sample was expanded, for three other residents (#118, #119, and #120) in a sample of 22 residents resulting in a finding of immediate jeopardy (IJ). Following the removal of IJ, the scope and severity was lowered to a level two pattern. The findings included.For Resident #117 and others, the call bell system was inoperable and no alternative means to call for assistance was in place for them in the facility. Resident #117 was most recently readmitted to the facility on [DATE]. […]

• Actual harm, isolatedF600Mar 10, 2026

  Based on staff interviews, resident interviews, facility document review and clinical record review, the facility staff failed to protect a resident's right to be free from physical abuse by a staff member for one Resident (Resident #114), in a survey sample of 46 Residents. The witnessed incident of physical and verbal abuse resulted in Resident #114 suffering psychosocial harm as evidenced by emotional distress and a decline in cooperation of care, which was harm for the resident. The facility self-identified the non-compliance and implemented a plan of correction that achieved past-noncompliance. The findings include:A certified nurse's aide (CNA #5) hit Resident #114 and used derogatory language when incontinence care was attempted after the resident refused/resisted the care. […]

• Actual harm, isolatedF686Mar 10, 2026

  Based on observations, staff interview, clinical record review, and facility document review, the facility staff failed to provide treatment and services to prevent and heal pressure sores for two Residents (Residents # 113 and #9 ) in a survey sample of 46 Residents, resulting in harm for Resident # 113.The findings included:For Resident # 113, the facility staff failed to address the potential for developing a pressure ulcer, failed to identify the risks, failed to develop a plan of care and failed to implement interventions to prevent pressure ulcer development, resulting in Harm. […]