Every finding on record at Mount Carmel Care Center

Based on interviews, and record reviews, the facility failed to ensure that two Residents (#36 and #51) out of a total sample of 15 residents, and/or their Resident Representatives were afforded the right to participate in the scheduled interdisciplinary (IDT) care plan meetings. Specifically, for Resident's #36 and #51, the facility failed to ensure that a care plan meeting was rescheduled as requested by the Resident and/or Resident Representative. Findings include: Review of the facility policy titled Comprehensive Care Plans, dated 2/27/24, indicated the following: -the comprehensive care plan will be prepared by an interdisciplinary team, that includes, but is not limited to: >the resident and the resident's representative, to the extent practicable -the home will provide the resident and resident representative, when applicable, with advanced notice of care planning conferences to enable the resident/resident representative participation. Resident and resident representative participation may be accomplished in many forms, such as holding care conferences at a time when the resident representative is available to participate; holding conference calls; or video conferencing. 1) Resident #36 was admitted to the facility in October 2024 with diagnoses including End-Stage Renal Disease (ESRD). Review of Resident #36's Minimum Data Set (MDS) Assessment, dated 1/23/25, indicated the Resident was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 14 out of a total possible score of 15. Review of Resident #36's Progress Notes indicated the following: -a Social Services Progress Note dated 1/29/25, indicating the Resident had requested his/her quarterly care plan meeting be rescheduled due to him/her not feeling well. -no indication that the quarterly care plan meeting had been rescheduled or held with the Resident. During an interview on 4/22/25 at 9:57 A.M., Resident #36 said he/she did not recall that the care plan meeting had been held after he/she asked for it to be rescheduled. During an interview on 4/22/25 at 11:37 A.M., the Social Worker (SW) said that the meeting should have been rescheduled as the Resident has the right to participate in the care planning process but the SW could not provide evidence that the rescheduled meeting had occurred. 2) Resident #51 was admitted to the facility in April 2024 with diagnoses including Parkinson's Disease. Review of Resident # 51's MDS Assessment, dated 3/12/25, indicated that the Resident was moderately cognitively impaired as evidenced by a BIMS score of 12 out of a total possible score of 15. Review of Resident #51's Progress Notes indicated the following: -a Social Services Progress Note dated 3/5/25, indicating the Resident's Representative requested that the care plan meeting be rescheduled as the Resident was in the hospital. -no indication that the care plan meeting had been rescheduled or held with the Resident and/ or Resident's Representative. During an interview on 4/22/25 at 11:37 A.M., the SW said that the care plan meeting should have been rescheduled so as the Resident and/or Resident's Representative has the right to participate but that there was no evidence that the rescheduled meeting had occurred.

Based on record review, and interview, the facility failed to notify the Physician/Nurse Practitioner (NP) timely of a change in condition for one Resident (#28) out of a total sample of 15 residents. Specifically, for Resident #28, the facility staff failed to notify the Physician/NP of a significant weight loss (greater than 5% in one month) that occurred on 4/2/25, resulting in a delay in the assessment and treatment of the weight loss, and the Resident continued to lose weight. Findings include: Review of the facility policy titled Weight Monitoring, dated 11/13/24, indicated the following in part: -Based on the resident's comprehensive assessment, the home will ensure that all residents maintain acceptable parameters of nutritional status, such as usual body weight and desirable body weight range and electrolyte balance, unless the resident's clinical condition demonstrates that this is not possible or resident preferences indicate otherwise. -Weight analysis: A significant change in weight is defined as: ---5 percent (%) change in weight with one month (30 days) ---7.5% change in weight in three months (90 days) ---10% change in weight in six months (180 days) -The physician should be informed of a significant change in weight and may order nutritional interventions. -The physician should be encouraged to document the diagnosis or clinical conditions that may be contributing to the weight loss. Resident #28 was admitted to the facility in February 2025 with diagnoses including lymphedema, fracture of the left femur (thigh bone), wedge compression fracture of T11-T12 vertebrae, wedge compression fracture of fifth lumbar vertebrae, wedge compression fracture of third lumbar vertebrae and protein calorie malnutrition (PCM). Review of the Admission Baseline Care Plan, dated 2/18/25, indicated the following: -Resident is at risk for inadequate intake of nutrition and/or hydration ---Report change in condition to the Primary Care Physician Review of the Nutrition Care Plan, initiated 2/18/25, and revised 3/9/25, indicated Resident #28: -has a diagnosis of PCM with weight loss, loss of fat and muscle stores, was increased risk for continued decline in nutrition and hydration and included the following interventions: >Supplements as prescribed -initiated on 2/18/25 >Report changes in condition to Primary Care Physician -initiated 2/18/25 Review of the Weights and Vital Summary indicated the following weights and dates: -2/19/25: 99.0 pounds (lbs.) -2/20/25: 98.9 lbs. -2/21/25: 99.8 lbs. -2/22/25: 102.4 lbs. -3/4/25: 96.8 lbs. -3/5/25: 99.6 lbs. -3/11/25: 96.7 lbs. -3/18/25: 90.6 lbs. -3/19/25: 99.4 lbs. -3/26/25: 91.8 lbs. -3/27/25: 92.0 lbs. -4/2/25: 90.2 lbs. -6.8 % weight loss since 3/4/25 (greater than 5 % change in weight within one month) and an 8.9 % weight loss since 3/4/25 (greater than 7.5 % change in weight in three months (90 days) indicated a significant weight loss. -4/16/25: 89.2 lbs. (continued weight loss). On 4/17/25 at 11:45 A.M., Resident #28 was observed to be sleeping in bed. The Resident was observed to be thin and frail in appearance. During an interview at the time with Resident #28's family who was also in the room, the family said Resident #28 had lost about ten pounds since his/her admission to the facility. During an interview on 4/22/25 at 9:31 A.M., the Dietician said the Activity Director (AD) reported to her that morning that Resident #28 had been in his/her room, was not eating, had not been very alert and appeared to have lost weight. The Dietician said she had not received that information prior to this from any other staff and it was the first time she heard about the Resident's decline. The Dietician said that she reviewed the weights monthly and when she reviewed Resident #28's weights she noted the weights seemed to vary for the month of March. The Dietician said that she had not yet evaluated the Resident this month, had not received notification that the Resident had any significant weight loss noted and if she had received any information relative to a significant weight loss, she would have re-assessed Resident #28 sooner. During an interview on 4/22/25 at 9:56 A.M., with Nurse #1 and the Physician, the Physician said that he expected to be notified when a Resident experienced significant weight loss. The Physician further said that he had not been notified of Resident #28's significant weight loss and should have been. The surveyor and the Physician reviewed Resident #28's medical record and failed to find any documented evidence that Resident #28 had been seen by the Physician since his/her admission in February 2025. At this time, Nurse #1 said that she would review the medical record for the Physician's Progress Notes. The Physician said he found it hard to believe that he had not seen Resident #28 at this point but could not recall when he last saw him/her. During an interview on 4/22/25 at 10:05 A.M., Nurse #1 said she used a five-pound range rule, meaning that if there was a difference from the previous weight of 5 pounds or greater she requested a re-weight the following day. Nurse #1 said that if the weight was still a five-pound difference from the previous weight, she would notify the Physician and the Dietician. Nurse #1 further said that she did not believe that the Physician or the Dietician had been notified of Resident #28's weight changes. During a follow-up interview on 4/22/25 at 10:45 A.M., Nurse #1 reviewed Resident #28's weights and said the Resident's weights had been a little all over the place staring with 3/11/25 (96.7 lbs.), 3/18/25 (90.6), 3/19/25 (99.4), 3/26/25 (91.8) and 3/27/25 (92.0) and if the weights did not seem right, she requested the Resident be reweighed on the following day. Nurse #1 said for the nursing parameters she only reviewed the previous weight and did not notice a significant weight loss at that time, therefore did not notify the Physician or Dietician of any weight loss. Please Refer to F692 and F712

Based on record review, and interviews, the facility failed to ensure one Resident (#56) out of a total sample of 15 residents, remained free from accidental hazards. Specifically, for Resident #56, the facility failed to evaluate and analyze hazards and risks, implement interventions to reduce hazards and risks, monitor the effectiveness and modify interventions relative to falls. Findsings include: Review of the facility policy titled Fall Prevention Program, dated 2/13/25, indicated the following: -Complete a fall risk assessment on admission, quarterly, and as indicated for significant condition changes and after each fall. -Provide additional interventions as directed by the resident's assessment, including but not limited to: i. Assistive devices ii. Increased frequency of rounds iii. Sitter if indicated iv. Medication regimen review v. Low bed vi. Alternate call system access vii. Scheduled ambulation or toileting assistance viii. Family/family caregiver or resident education. ix. Therapy services referral -When any resident experiences a fall the home will: a. Assess the resident b. Complete a post fall assessment c. Complete an incident report d. Notify physician and family e. Review the residence care plan and update as indicated f. Document all assessments and actions g. Obtain witness statements in the case of injury h. Review with the IDT (Interdisciplinary Team) for appropriateness of interventions, additional interventions, as well as review of completed investigation. Resident #56 was admitted to the facility in November 2024 with diagnoses including a wedge compression fracture of T11-T12 vertebra, cognitive communication deficit, muscle weakness, difficulty walking, lack of coordination, and adjustment disorder. Review of Resident #56's Admission Fall Risk assessment dated [DATE], indicated the following: -in the last 90 days the Resident experienced 1-2 falls. -Most recent fall - 11/26/24 -Ambulates with issues and with devices (unsteady, lurching, slow gait) -Only able to stabilize with physical assistance, not steady Review of the Fall Care Plan, initiated on 11/30/24 indicated the Resident had an increased fall risk, had a history of falls and had impaired mobility. The following were identified as interventions: -Resident required prompt responses to all requests for assistance. -Follow facility fall protocol. -Monitor for proper placement and functioning of tab alarm when in wheelchair every shift, initiated 12/23/24 and resolved (discontinued) 4/7/25. -Offer to toilet Resident upon rising, before and after meals, and at bedtime, initiated 4/5/25. Review of the medical record indicated Resident #56 experienced a fall on the following dates: 12/1/24, 2/9/25, 3/4/25, 3/13/25 (resulted in skin tears), 3/31/25 (resulted in a skin tear), 4/5/25 (unwitnessed fall, resulted in being sent to the emergency room for evaluation and a head laceration), 4/6/25, and 4/13/25. Review of the medical record failed to indicate documented evidence that when Resident #56 experienced a fall, the Fall Care Plan had been reviewed and/or updated with new interventions on the following dates: 2/9/25, 3/4/25, 3/13/25, 3/31/25 and 4/13/25. Review of the medical record failed to indicate documented evidence that when Resident #56 experienced a fall, a fall assessment had been completed on the following dates: 4/5/25 and 4/13/25. Review of the medical record failed to indicate documented evidence that when Resident #56 experienced a fall, an incident report was completed on the following dates: 12/1/24, 2/9/25, 3/4/25, 3/13/25, 3/31/25, and 4/6/25. During an interview on 4/22/25 at 2:30 P.M., Nurse #1 said if a resident were to fall, we would assess the resident, get assistance to help get the resident up after determining they were okay to do so. Nurse #1 further said she would leave the resident with someone on the floor if they required urgent medical care. If the resident did not require urgent medical care, after getting the resident to a safe space she would then notify the required people, complete a fall, skin and pain assessment, and update the care plan with a new appropriate intervention. Nurse #1 said she felt that Resident #56's falls were relative to his/her toileting habits and that Resident #56's newest intervention, updated on 4/5/25 was relative to his/her toileting habits and hoped that the new intervention would reduce his/her falls. Nurse #1 also said that they had attempted to put a chair alarm in place however the team felt that it posed more of a risk as he/she was distracted by the alarm and attempted to take it apart, turn it off or remove it. During an interview on 4/22/25 at 4:17 P.M., the Director of Nursing (DON) said that when a resident falls she expected the nursing staff to complete an incident report, notify the required people, write a progress note, complete a fall assessment and include any immediate or new interventions. The DON said that the facility had recently begun conducting interdisciplinary (IDT) team meetings that included daily meetings as well as weekly risk meetings to review cases like Resident #56, who had a high fall risk and had experienced frequent falls. The DON said that this was a new process, and that it was not in place at the time Resident #56 experienced most of his/her falls. The surveyor and the DON reviewed the Resident's Fall Care Plan and the DON said that the care plan had not been updated after a fall occurred on the following dates: 2/9/25, 3/4/25, 3/13/25, 3/31/25 and 4/13/25 to include a new intervention to try and reduce his/her risk of falling. During a follow-up interview on 4/23/25 at 8:30 A.M., the DON said that after she researched Resident #56's fall history she additionally found that no incident reports had been completed when the Resident experienced a fall on 12/1/24, 2/9/25, 3/4/25, 3/13/25, 3/31/25, and 4/6/25. The DON also said that no assessments had been completed when Resident #56 experienced a fall on 4/5/24 and 4/13/25.

Based on observation, interviews, and record review, the facility failed to ensure that acceptable parameters of nutritional status were maintained for one Resident (#28), out of a total sample of 15 residents. Specifically, the facility failed to: -implement the Dietitian's recommendation for a nutritional supplement for Resident #28, who was identified as being at risk for inadequate intake of nutrition and hydration, and had experienced weight loss. -assess Resident #28 when he/she continued to experience unplanned, undesired weight loss. Findings include: Review of the facility policy titled Weight Monitoring, dated 11/13/24, indicated the following in part: -Based on the resident's comprehensive assessment, the home will ensure that all residents maintain acceptable parameters of nutritional status, such as usual body weight and desirable body weight range and electrolyte balance, unless the resident's clinical condition demonstrates that this is not possible or resident preferences indicate otherwise. -The home will utilize a systematic approach to optimize a resident's nutritional status. This process includes: --- Evaluating slash analyzing the assessment information, ---Developing and consistently implementing pertinent approaches, ---Monitoring the effectiveness of interventions and revising them as necessary. -Interventions will be identified, implemented, monitored and modified as appropriate consistent with the residents ' addressed needs, choices, preferences, goals and current professional standards to maintain acceptable parameters of nutritional status -Weight analysis: A significant change in weight is defined as: ---5 percent (%) change in weight with one month (30 days) --- 7.5% change in weight in three months (90 days) ---10% change in weight in six months (180 days) -The physician should be informed of a significant change in weight and may order nutritional interventions. -The physician should be encouraged to document the diagnosis or clinical conditions that may be contributing to the weight loss. Resident #28 was admitted to the facility in February 2025 with diagnoses including lymphedema, fracture of the left femur (thigh bone), wedge compression fracture of T11-T12 vertebrae, wedge compression fracture of fifth lumbar vertebrae, wedge compression fracture of third lumbar vertebrae and protein calorie malnutrition (PCM). Review of the Admission Baseline Care Plan, dated 2/18/25, indicated: -Resident is at risk for inadequate intake of nutrition and/or hydration ---Report change in condition to the Primary Care Physician Review of Resident #28's Nutrition Care Plan, initiated on 2/18/25, and revised on 3/9/25, indicated the Resident had a diagnosis of PCM with weight loss, loss of fat and muscle stores, was increased risk for continued decline in nutrition and hydration and included the following interventions: --Supplements as prescribed -initiated on 2/18/25 --Report changes in condition to primary care physician -initiated on 2/18/25 Review of the Clinical Nutrition Note dated 3/9/25, indicated the following in part: -Resident had a diagnosis of PCM as evidenced by recent 10-pound (lbs.) weight loss documented. -Weight was 119 lbs. in September 2024, low Body Mass Index (BMI), and fat/muscle wasting was evident on the hospital evaluation. -Resident currently ate between 25-50% of meals. -the Dietician made the following recommendation: house supplement four ounces (oz) twice a day (BID) with medication pass Review of the facility's Communication Log, provided by the Dietician on 4/22/25 at 9:45 A.M., indicated the following recommendation was made by the Dietician on 3/9/25: 4 oz. house supplement BID with medication pass. Review of the Physician Order Summary Report for active orders as of 4/22/25, failed to indicate an order was in place for a 4 oz. house supplement BID with medication pass. Review of the Weights and Vital Summary indicated the following weights and dates: -2/19/25: 99.0 lbs. -2/20/25: 98.9 lbs. -2/21/25: 99.8 lbs. -2/22/25: 102.4 lbs. -3/4/25: 96.8 lbs. -3/5/25: 99.6 lbs. -3/11/25: 96.7 lbs. -3/18/25: 90.6 lbs. -3/19/25: 99.4 lbs. -3/26/25: 91.8 lbs. -3/27/25: 92.0 lbs. -4/2/25: 90.2 lbs. -6.8 % weight loss since 3/4/25 (greater than 5 % change in weight within one month) and an 8.9 % weight loss since 3/4/25 (greater than 7.5 % change in weight in three months [90 days]) indicated a significant weight loss. -4/16/25: 89.2 lbs. (continued weight loss). On 4/17/25 at 11:45 A.M., Resident #28 was observed to be sleeping in bed and to be thin and frail in appearance. During an interview at the time with Resident #28's family member who was also in the room, the family member said Resident #28 had lost about ten pounds since his/her admission to the facility. During an interview on 4/22/25 at 9:31 A.M., the Dietician said the Activity Director (AD) reported to her that morning that Resident #28 had been in his/her room, was not eating, had not been very alert and appeared to have lost weight. The Dietician said she had not been notified prior to today about the Resident's decline The Dietician said that she reviewed resident weights monthly. The Dietician said when she reviewed Resident #28's weights, she noted the weights seemed to vary for the month of March. The Dietician said she had not yet evaluated the Resident this month, and had not received notification that the Resident had any significant weight loss noted. The Dietician said had she received any information relative to significant weight loss for Resident #28, she would have reassessed him/her. The surveyor and the Dietician reviewed the Clinical Nutrition Note dated 3/9/25, the facility's Communication log, the current Physician Orders and the Resident's weights, and the Dietician said she made the recommendation to add the 4 oz. house supplement twice daily for Resident #28 in the facility's communication dashboard which was utilized by the facility staff to communicate between departments on 3/9/25. The Dietician also said she was unable to find evidence that the recommendation for the 4 oz. house supplement recommended was implemented. The Dietician said she would have expected the staff to notify her regarding the Resident's significant weight loss noted on 4/2/25 and again on 4/16/25. The Dietician said prior to today, when the AD reported her observation of the Resident's decline, no one had communicated with the Dietician that the Resident was not receiving the supplement or that he/she had a significant weight loss. During an interview on 4/22/25 at 9:56 A.M., the Physician said that he expected to be notified when a resident experienced significant weight loss. The Physician said he had not been notified of Resident #28's significant weight loss and should have been. The surveyor and the Physician reviewed the Physicians Progress Notes and were unable to find any documented evidence that Resident #28 had been seen by the Physician since his/her admission in February 2025. The Physician further said he found it hard to believe that he had not seen Resident #28 at this point but could not recall when he last saw him/her. During an interview on 4/22/25 at 10:05 A.M., Nurse #1 said that the Communication Log utilized through the electronic medical record (EMR) was a new process, but the expectation was that the Communation Log was reviewed daily, and recommendations made were followed up on. Nurse #1 said there was a communication breakdown and that the recommendation for the 4 oz. house supplement twice daily (BID) for Resident #28, should have been followed up on and implemented as the Resident was at risk for weight loss. Nurse #1 said relative to the Resident's weight loss, she used a five-pound range rule, meaning that if there was a difference from the previous weight of five pounds or greater, she requested a re-weight for the following day. Nurse #1 said that if the weight was still a five-pounce difference from the previous weight, she would notify the Physician and the Dietician. Nurse #1 further said that she did not believe that the Physician or the Dietician had been notified of Resident #28's weight changes. During a follow-up interview on 4/22/25 at 10:45 A.M., Nurse #1 reviewed Resident #28's weights and said the Resident's weights had been a little all over the place starting with 3/11/25 (96.7 lbs.), 3/18/25 (90.6), 3/19/25 (99.4), 3/26/25 (91.8) and 3/27/25 (92.0) and if the weights did not seem right, she would request the Resident be re-weighed on the following day. Nurse #1 said she did not notice Resident #28 had a significant weight loss therefore did not notify the Physician or Dietician.

Based on record review and interview, the facility failed to ensure timely Physician visits for one Resident (#28) out of total sample of 15 residents. Specifically, the facility failed to ensure that Resident #28 was seen by a Physician as required after his/her admission to the facility in February 2025. Findings include: Review of the facility policy titled, Physician Services: Supervision, Visits and Frequency of Visits, dated 3/31/23, indicated the following: -Ensure that all residents remain under the care of a physician. -The Medicare A skilled resident is seen by a physician at least once every 30 days. For a resident in a Part A Medicare stay the, NPP (non-physician practitioner) must follow the requirements for physician services in a skilled nursing facility. This includes, at the option of a physician, required physician visits alternated between personal visits by the physician and visits by the NPP after the physician makes the initial comprehensive visit. -A physician visit is considered timely if it occurs not later than 10 days after the date the visit was required. Resident #28 was admitted to the facility in February 2025 with diagnoses including lymphedema, fracture of the left femur (thigh bone), wedge compression fracture of T11-T12 vertebrae, wedge compression fracture of fifth lumbar vertebrae, wedge compression fracture of third lumbar vertebrae and protein calorie malnutrition (PCM). Review of the medical record failed to indicate any documented evidence that Resident #28 had been seen by the Physician since being admitted to the facility. During an interview on 4/22/25 at 9:56 A.M., the surveyor and the Physician reviewed the Physician's Progress Notes both in the electronic medical record (EMR) and in the paper chart, and were unable to find any documented evidence that Resident #28 had been seen by the Physician since his/her admission in February 2025. The Physician further said he found it hard to believe that he had not seen Resident #28 at this point but could not recall when he last saw him/her. During an interview on 4/22/25 at 12:02 P.M., the Director of Nursing (DON) said that she researched Resident #28's medical record and did not find any evidence that Resident #28 had been seen by the Physician as required.

Based on record review, observation, and interview, the facility failed to adhere to infection control standards of practice for one Resident (#29) out of a total sample of 15 residents, and on one unit (St. Luke's) out of a total of two units. Specifically, 1) For Resident #29, the facility failed to ensure that staff wore the required Personal Protective Equipment (PPE: items such as gown and gloves worn by the staff member to decrease the spread of infection) while in the Resident's room when he/she was on Contact Precautions (interventions including use of PPE to prevent the spread of a communicable diseases). 2) For St. Luke's Unit, the facility failed to ensure that staff performed hand hygiene after removing gloves creating a risk for cross contamination. Findings include: 1) Review of the facility policy titled Determining Precaution Type Policy, dated 3/3/23, indicated the following: -Contact Precautions: In addition to Standard Precautions, implement Contact Precautions for residents known or suspected to be infected with microorganisms that can be transmitted by direct contact with the resident or indirect contact with the environmental surfaces or resident-care items in the resident's environment. >Gloves and Handwashing: in addition to wearing gloves as outlined under Standard Precautions, wear gloves (clean, non-sterile) when entering the room. >Gown: wear a disposable gown upon entering the Contact Precautions room or cubicle. Resident #29 was admitted to the facility in February 2023, with diagnoses including Parkinsonism. Review of the Contact Precautions sign posted outside Resident #29's room indicated the following: -Providers and staff must also: >put on gloves before room entry >put on gown before room entry Review of Resident #29's Care Plan, last revised 4/16/25, for his/her colostomy (surgical procedure where a surgeon creates an opening, or stoma, in the abdomen and connects it to the colon, allowing stool to be collected in a pouch instead of exiting through the rectum) indicated the following: -Contact Precautions were in place. -Ensure proper personal protective equipment is in place. On 4/17/25 at 9:05 A.M., the surveyor observed the Admissions Registered Nurse (RN) enter Resident #29's room where the Contact Precautions Sign was posted without first donning (putting on) a gown and gloves and pick up the Resident's breakfast tray. During an interview on 4/22/25 at 1:14 P.M., the surveyor and the Infection Preventionist (IP) reviewed the Contact Precautions sign and the observation of the Admissions RN entering Resident #29's room. The IP said that the Admissions RN should have put on a gown and gloves when entering the room as the Contact Precautions sign indicated this should be done. 2) Review of the facility policy titled Infection Control: Handwashing Policy, dated 3/13/23, indicated the following: -Hand hygiene is always the final step after removing and disposing of personal protective equipment. Review of the facility educational module titled Hand Hygiene Basics indicated the following: -Hand hygiene is the single most important infection control measure to prevent the spread of germs. On 4/22/25 at 10:13 A.M., the surveyor observed the relative to Certified Nurses Aide (CNA) #1 on the St Luke's Unit: -CNA #1 entered a resident room to assist the Nurse and doffed (removed) a pair of gloves as he entered the room and proceeded to discard the gloves in the trash. -CNA #1 obtained a new pair of gloves and donned them without first performing hand hygiene. -CNA #1 assisted the Nurse to position the resident in bed. -CNA #1 doffed the gloves and discarded them in the trash. -CNA #1 obtained a new pair of gloves and donned them without performing hand hygiene. -CNA #1 assisted another CNA with transferring another resident, who resided in the same room, out of bed. -CNA #1 doffed the gloves, discarded them in the trash, and performed hand hygiene before exiting the room. During an interview on 4/22/25 at 8:38 A.M., CNA #1 said that after doffing his gloves he should have performed hand hygiene before donning a new pair of gloves as a part of infection control, but he did not. During an interview on 4/22/25 at 1:14 P.M., the surveyor and the IP reviewed the observation of CNA #1. The IP said CNA #1 should have performed hand hygiene after doffing his gloves to prevent the potential for cross contamination.

Based on observation, interview, record and policy review, the facility failed to ensure that care and services to prevent and/or treat pressure ulcers were provided for two Residents (#57 and #15), out of three applicable residents reviewed, out of a total sample of 17 residents. Specifically, the facility failed to: 1. For Resident #57, ensure timely assistance with bedpan use to prevent the development of a pressure ulcer to his/her sacrum (triangular bone in the lower back) for the Resident who was at increased risk for pressure ulcers. 2. For Resident #15, ensure weekly skin assessments were completed as ordered by the Physician so that a resulting Stage 2 Pressure Ulcer (partial-thickness loss of skin with exposed dermis, presenting as a shallow open ulcer) could have been identified earlier and prevented from progressing. Findings include: Review of the facility policy titled Wound and Skin Care-Pressure Injury Prevention and Management, dated 6/27/23, indicated the facility was committed to the prevention of avoidable pressure injuries, unless clinically unavoidable. The policy also included the following: -Pressure Ulcer/Injury refers to localized damage to the skin and/or underlying soft tissue usually over a bony prominence or related to a medical or other device. -Avoidable means that the resident developed a pressure ulcer/injury and that the facility did not do one or more of the following: evaluate the resident's clinical condition and risk factors; define and implement interventions that are consistent with the resident's needs; resident goals; and professional standards of practice; monitor and evaluate the impact of the interventions; or revise the interventions as appropriate. -Licensed nurses will conduct a full body skin assessment on all residents upon admission/readmission, weekly, and after any newly identified pressure injury. Findings will be documented in the medical record. -Assessments of pressure injuries will be performed by a licensed nurse and documented in the medical record. -Training in the completion of the pressure injury risk assessment, full body skin assessment, and pressure injury analysis will be provided as needed. -The attending physician will be notified of the presence of a new pressure injury upon identification . -A Performance Improvement Project (PIP) will immediately be initiated to identify root cause(s) for the resident in question and then all other residents who are identified with similar characteristics. 1. Resident #57 was admitted to the facility in December 2023 with a diagnosis of displaced intertrochanteric left femur fracture (left hip fracture). Review of the Nursing Assessment, dated 12/13/23, included the following: -Resident was at risk for pressure ulcers -Recent major surgery -Skin was normal, warm, dry and turgor was normal -Healed incision to the left hip -Superficial wounds to the right and left heels -No edema was present -Occasionally incontinent of bladder and bowel, used briefs/pads -Dependent on toileting, bathing, upper and lower body dressing, personal hygiene, rolling side to side, sitting to standing Review of the Bladder and Bowel Program Screening, dated 12/16/23 indicated the Resident: -Voids appropriately without incontinence not always, but at least daily -Incontinent of stool 1-3 times weekly -Needs assistance of one person with toileting -Alert and oriented -Usually aware of need to toilet -No redness to the genital, perineal and buttocks -No predisposing factors Review of the Minimum Data Set (MDS) Assessment, 12/19/23, indicated the Resident: -was cognitively intact as evidenced by a Brief Interview of Mental Status (BIMS) score of 14 out of 15. -required assistance of staff with toileting. -was at risk for pressure injuries. -had two Stage 2 (partial-thickness loss of skin with exposed dermis, presenting as a shallow open ulcer) pressure injuries present on admission. Review of the Resident's Risk for Alteration in Comfort Care Plan, initiated 12/13/23 and revised 1/10/24, indicated the Resident's Stage 2 pressure ulcers to the right and left heels had resolved on 12/19/23. Review of the Activity of Daily Living (ADL- functions including eating, bathing toileting) Care Plan, initiated on 12/13/23 and revised 12/27/23 indicated the Resident had an ADL self care performance deficit related to impaired mobility. The care plan included the following interventions: -Assistance of one staff with rolling walker to the bathroom -Extensive assist of one staff for toileting Review of the Potential for Pressure Injury Development Care Plan, initiated 12/13/23, indicated the Resident was at increased risk related to impaired mobility and included the following intervention: -follow facility policies/protocols for the prevention/treatment of skin breakdown. Review of Nurse's Notes, dated 1/14/24, 1/15/24, 1/16/24, and 1/23/24 indicated the Resident used a bedpan with assistance from staff. Review of a Nurse's Skilled Note, dated 1/18/24, indicated: -a new superficial open area was identified on the Resident's right sacrum, measuring 2.0 centimeters (cm) by (x) 1.0 cm. -The wound bed was moist and beefy red, and had no drainage. -The Physician was notified and an order was in place to apply Z-guard (skin protectant paste). -The Resident was educated on frequent position changes due to the new open area identified. Review of the Nurse's Skilled Notes, dated 1/19/24 through 1/22/24 indicated the Resident's skin integrity was within normal limits (warm, dry, intact, normal color for patient) with no physical assessment findings (despite the open area being identified on 1/18/24). Review of the Weekly Skin Assessment, dated 1/22/24, indicated the Resident: -had no alterations to his/her skin. -Listed under Other a notation indicated a wound was present, Stage 2 on the right sacrum. Review of a Nursing Note, dated 1/22/24, indicated a Stage 2 wound was present on the Resident's right coccyx (tail bone) measuring 2.0 cm x 0.2 cm x 0.1 cm. A cream was applied and note was left for the Wound Consultant to evaluate the next day. Review of the clinical record indicated no changes to the Resident's plan of care when the new sacral area was identified on 1/18/24 and 1/22/24. Review of the Wound Consultant Note, dated 1/23/24, indicated that the Resident reported that he/she had been left on the bedpan for longer than normal and the injury began. The evaluation included the following assessment: -Injury is tender -Suspect pressure injury from bedpan as the ulcer is linear (horizontal) -Measurement of sacral wound area measured 0.5 cm (length) x 2.5 cm (width) x 0.1 cm (depth), and had small amount of serous drainage. -The periwound (area surrounding the wound) exhibited brawny (swollen and hardened) induration (abnormal firmness of tissues with margins and results from an inability to pinch the tissues) and swelling consistent with inflammation from pressure -Suspect from bedpan -Ulcer Staging is unspecified as depth is undetermined due to inflammation and swelling -At this time, injury is partial thickness Review of the Subsequent Wound Consultant Notes from 1/30/24 through 2/20/24 indicated the sacral wound improved and was determined to be healed as of 2/20/24. Review of the MDS Assessment, dated 3/20/24, indicated Resident #57: -was cognitively intact as evidenced by a Brief Interview of Mental Status (BIMS) score of 13 out of 15. -had no behaviors or rejections of care. -required assistance of staff with toileting. -was at risk for pressure ulcers but did not have any pressure ulcers at the time of the assessment. On 4/7/24 at 11:28 A.M., the surveyor observed Resident #57 dressed and seated in a wheelchair in his/her room watching television. During an interview at the time, the Resident said he/she required assistance from staff with personal care, had to wait for staff assistance with toileting, and sometimes had episodes of incontinence during the night because the facility was short staffed, especially at night and on the weekends. The Resident said there was a time months ago that he/she was waiting an hour for someone to answer the call light after it was pressed. During an interview on 4/9/24 at 4:45 P.M., with Unit Manager (UM) #1, when the surveyor inquired about the Resident's wound that was acquired in January 2024, Unit Manager (UM) #1 said there was no investigation or incident report completed when the pressure ulcer was identified. UM #1 said they provided the Resident with a larger bedpan and facility staff were verbally in-serviced on ensuring the call lights were accessible and responded to timely. UM #1 further said Resident #57 was unable to use the bedpan by him/herself and relied on staff to place and remove the bedpan for him/her. On 4/10/24 at 9:17 A.M., the surveyor observed the Resident dressed and seated in a wheelchair. During an interview at the time, the Resident said he/she prefers to use the bedpan at night because of fear of falling. When the surveyor asked about the use of the bedpan, the Resident said he/she would ring the call light for assistance with the bedpan and staff would assist him/her. The Resident said after placing the bedpan, sometimes the staff stay and sometimes they leave. If the staff leaves, the Resident said he/she would need to use the call light to ask for assistance off the bedpan and sometimes it takes less than an hour, but there are times when it takes an hour or over for them to respond. The Resident further said that he/she thought that there was not enough help in the facility because sometimes there is only 1 or 2 Certified Nurses Aides (CNAs) on the overnight shift (11:00 P.M. to 7:00 A.M.). During an interview on 4/10/24 at 9:57 A.M., CNA #2 said Resident #57 required assistance of 1 to 2 staff with care. CNA #2 said the Resident was alert and oriented and able to make his/her needs known. CNA #2 said the Resident uses the call light to request assistance with toileting, was usually continent but sometimes has episodes of incontinence when the staff were unable to get to him/her in time to provide assistance. CNA #2 said that the bedpan is used for the Resident if he/she was in bed and takes 1-2 staff to assist with this depending on the day. CNA #2 further said the Resident was unable to place/remove the bedpan and relies on staff to do this. CNA #2 said when the bedpan is positioned under the Resident, staff will make sure the call light is accessible and than leave, because the Resident will ring for assistance when finished. CNA #2 said the Resident is very easy to care for, has no behaviors or rejections of care and is able to alert staff when he/she requires assistance. During an interview on 4/10/24 at 1:20 P.M., the Wound Consultant said that she rounded with the Unit Manager for the Resident's initial sacral wound observation on 1/23/24. She said pressure relieving interventions were put into place and education was provided to the facility staff to respond to call lights timely. The Wound Consultant said that most injuries from medical devices (like bedpans) are preventable, and that prolonged time on the device for one time can cause pressure. During an interview on 4/10/24 at 4:01 P.M., the Director of Nurses (DON) said once the area to the Resident's sacrum was identified, a skin incident report should have been completed and an investigation started. The DON said because the Resident indicated that he/she was left on the bedpan longer than usual, an investigation should have been completed. Refer to F725 44129 2. Resident #15 was admitted to the facility in October 2020 with diagnoses including Dementia (a group of conditions characterized by impairment of at least two brain functions, such as memory and loss of judgment), Diabetes (disease in which the body's ability to produce or respond to the hormone insulin is impaired resulting in elevated blood glucose [sugar] levels in the blood), Hypertension (high blood pressure), and obesity. Review of the MDS assessment dated [DATE], indicated the Resident was cognitively intact as evidenced by a BIMS score of 13 out of 15 points. Further review of the MDS Assessment indicated the Resident was at risk for developing pressure ulcers/injuries and currently had a Stage 2 pressure injury. Review of the April 2024 Physician's orders indicated: -Complete Weekly Skin Assessment weekly on Mondays 3:00 P.M.-11:00 P.M. shift, initiated 11/28/22 Review of the Wound Care Nurse Progress Notes indicated: -11/28/23 - Initial evaluation, coccyx tender on exam, new open wound, wheelchair bound and total care. -Stage two pressure injury not healed, measuring 0.5 centimeters (cm) long x 0.5 cm wide x 0 cm deep. Small amount of fresh blood, no odor, peri wound (skin surrounding wound) texture, moisture, and color normal. -100% nongranular (smooth in appearance) injury over coccyx consistent with stage two pressure injury in the setting of immobility and incontinence. -1/23/24 - Coccyx wound resolved. -3/13/24 - On 3/12/24, facility requested this Nurse Practitioner (NP) re-evaluate Resident for open wound near buttock measuring 0.5 cm x 0.5 cm x 0.1 cm. Peri wound texture, moisture, and color normal. - 4/9/24 - Coccyx wound worsening. Size 0.8 cm x 0.5 cm x 0.3 cm. During an observation and interview on 4/7/24 at 10:32 A.M., the surveyor observed Resident #15 lying on his/her back in his/her bed. The Resident said that he/she has a sore on his/her backside that came back from before and now it would not heal. During an interview on 4/10/24 at 9:42 A.M., Unit Manager (UM) #1 said weekly skin assessments completed by Nursing staff are in the Assessment section of the Electronic Health Record (EHR) and should be completed weekly per facility policy. During an interview on 4/10/24 at 12:08 P.M., UM #1 said weekly skin assessments were necessary and important because skin issues could be caught at an early stage so interventions could be put in place before the issue worsened. UM #1 said no weekly skin assessments were completed for Resident #15, as required on the following dates: -10/16/23 -10/30/23 -11/20/23 (Stage two pressure injury was noted on the following weekly skin assessment dated ,d+[DATE]//23) -12/18/23 -12/25/23 -2/12/24 -2/19/24 -4/1/24 The surveyor reviewed the above missing weekly skin assessments with UM #1, specifically pointing out that no weekly skin assessment was completed on 11/20/23 and a Stage 2 pressure injury was subsequently found on the next weekly assessment on 11/28/23. The surveyor asked UM #1 if she thought the pressure injury might have been caught at an earlier stage (Stage 1 - an area of non-blanchable (does not turn white and return to normal skin color when pressed, or a blanchable reddened area (not yet considered a pressure injury), if a skin assessment had been completed on 11/20/23. UM #1 said she was confident that if there were a skin issue, the Certified Nurses Aides (CNAs) would have reported it to the primary Nurse. UM #1 further said that only Licensed Nurses can perform skin assessments, not CNAs. During a telephone interview on 4/10/24 at 1:25 P.M., the Wound Care Specialist NP said it was best practice for the Licensed Nurses to perform weekly skin assessment to identify problem areas as soon as possible.

Based on observation, interview, record and policy review, the facility failed to ensure that there was sufficient nursing staff to assist residents in attaining and maintaining the highest practicable physical, mental, and psycho-social well-being on two out of two units observed (St. Louise and St. [NAME] Units) and six Residents (#16, #57, #62, #28, #2, and #32). Specifically, the facility staff failed to: -For Resident #16, answer the call light timely for assistance with toileting. -For Resident #57, respond to the call light timely to assist with bedpan use by the Resident, who was unable to independently use the bedpan due to a fractured hip. -For Resident #62, provide bathroom assistance to the Resident during meal times. -For Resident #28, provide liquids and assistance in the early morning hours. -For Resident #2, respond timely when the call light was activated. -For Resident #32, answer call lights and provide assistance timely on evening and night shifts. Findings include: Review of the facility policy titled Call Lights: Accessibility and Timely Response, dated 4/23/23, indicated the purpose of the policy was to ensure that the facility was equipped with a call light at each residents' bedside, toilet, and bathing facility to allow residents to call for assistance. Call lights will directly relay to a staff member or centralized location to ensure appropriate response. The policy also included the following: -All staff who see or hear an activated call light are responsible for responding . Review of the Facility Assessment, undated but with data pulled from 4/1/22 through 3/31/23, and provided to the survey team during the recertification survey, included the following information under Staffing Plan: -Based on the facility resident population and their needs for care and support, the approach to staffing was to ensure that each of the residents has the minimum direct care staff to meet their needs at any given time. -Certified Nurse Aides (CNAs): >1:10 (staff: resident ratio) on the day shift (7:00 A.M. to 3:00 P.M. shift) >1:10 on the evening shift (3:00 P.M. to 11:00 P.M. shift) >1:15-20 on the night shift (11:00 P.M. to 7:00 A.M. shift) -Other nursing personnel (e.g. those with administrative duties) included: >Staff Development/Infection Control Preventionist (SDC/IP) >2 Unit Managers 1. During the initial pool process on 4/7/24 from 7:50 A.M. through 9:15 A.M., on the St. Louise Unit, the surveyor observed the following: -At 7:52 A.M., the call light in Resident #16's room was observed to be on and was not responded to until 7:59 A.M. (7 minutes later) -At 8:22 A.M., Resident #16's call light was observed to be on. No staff were observed in the hallway. At 8:25 A.M., Staff observed to walk past the nursing station, where the call light was sounding, and proceed to the St. [NAME]'s Unit. The Resident's call light remained on. At 8:29 A.M., the surveyor knocked and entered Resident #16's room. The Resident was observed lying in bed. During an interview at the time, Resident #16 said he/she has been ringing the call light for staff assistance but no one had responded yet. The Resident said he/she needed to use the bathroom and needed staff assistance. At 8:31 A.M., a CNA was observed to enter the room to assist the Resident (9 minutes after the 8:22 A.M. alert). -At 8:45 A.M., the meal cart arrived to the St. Louise Unit. The Administrator was observed to bring a pile of towels, place them on the nursing station and then leave the unit. Nurse #9 was observed to check the resident meal trays at this time. At 8:46 A.M., meal tray pass began and included CNA #2, Nurse #8, and the Director of Social Services and the Director of Nurses (DON). During an interview at 8:50 A.M., the Director of Social Services said she was usually not in the facility on the weekends. During an interview at 8:56 A.M., the DON said she was not scheduled to work today. The DON said there was a Manager on Duty position that rotates on the weekends and either work 4 hours on each weekend day or an 8 hour day on one weekend day. She said in addition to the Manager on Duty position, there was also a Nurse Manager that is scheduled to be on call if needed. The DON said the Manager on Duty for this weekend was the Food Service Director. -At 9:02 A.M., the call light in room [ROOM NUMBER] was observed to be on and at 9:12 A.M., a CNA was observed to enter the room, and the call light was turned off (10 minutes later). 2. During an interview on 4/7/24 at 10:30 A.M. during the initial pool process, a Resident who resided on the St. Louise Unit, said he/she had concerns about the facility staffing. The Resident said that when the call light was put on, no one responded to answer or address his/her needs for at least a half an hour. The Resident further said this occurred at least daily and occurred on all shifts. The Resident said he/she required assistance from staff to get up and use the bathroom, had reported his/her concerns about the staffing and has been told by the CNAs that they will relay these concerns to the Nurse. The Resident said that he/she has recently had an issue with his/her buttocks, that it was raw and uncomfortable, and the facility staff have recently started putting a cream on the area. 3. During an interview on 4/8/24 at 10:39 A.M. with CNA #2, who worked on 4/7/24, said he worked on both the 7:00 A.M. to 3:00 P.M. and the 3:00 P.M. to 11:00 P.M. shifts, worked full time and also worked on the weekends. CNA #2 said they had 3 CNAs yesterday (on Sunday 4/7/24) and that he was responsible for 10 residents. CNA #2 said when there are 3 CNAs scheduled, it makes the day difficult and takes longer to get the work done because of the staffing level. CNA #2 said that 8 of the 10 residents he was assigned to were dependent with care and required more than one staff. CNA #2 said when there are 3 CNAs scheduled, there are times when the call lights are on and he was unable to assist and respond to the call lights/requests because he was in a room with another resident. CNA #2 also said there are times when the resident he is assisting requires another person in addition to himself, and there is no one available. CNA #2 said that during the week, the administrative staff are helpful with assisting the staff with resident needs, but could he not recall if the administrative staff are regularly in the facility on the weekends. CNA #2 said during the weekdays, they usually have 4-5 CNAs and also at times have a Hospitality Aide (HA), which makes the day go great and resident care can be provided timely. CNA #2 further said when there are less than 4-5 CNAs for staff, it makes it difficult to do the job. 4. On 4/8/24 from approximately 11:00 A.M. to 11:30 A.M., a Resident Council Meeting was held with the surveyor. Ten residents were present for the meeting, had regularly attended the Resident Council Meetings previously, and the following concerns were identified: -9 of the 10 residents present said they are told they have to wait for staff and the response time for answering the call lights was long and this mostly occurred on the night shift (11:00 P.M. to 7:00 A.M. shift) and on the weekends. -Sometimes on the 3:00 P.M. to 11:00 P.M. shift, there was only one CNA. 5. During an interview on 4/8/24 at 2:00 P.M., CNA #1 said she worked on the St. Louise Unit and worked full time on the 7:00 A.M. to 3:00 P.M. shift as well as on every other weekend. CNA #1 said that she normally cares for 10 residents but sometimes has 2-3 extra residents to care for if there are staffing issues/call outs. CNA #1 said there are supposed to be 4 CNAs scheduled but there are times when they have 3 CNAs. CNA #1 said administrative staff help during the week, and they all work together, but administrative staff are not usually present on the weekends. CNA #1 further said it is more difficult to do her job when there are 3 CNAs working. CNA #1 said when it comes to responding to resident call lights, they should be answered immediately but at most within 2-3 minutes. 6. Resident #57 was admitted to the facility in December 2023 with a diagnosis including displaced intertrochanteric left femur fracture (left hip fracture). Review of the Minimum Data Set (MDS) Assessment, 12/19/23, indicated the Resident was cognitively intact as evidenced by a Brief Interview of Mental Status (BIMS) score of 14 out of 15, and required assistance of staff with toileting. Review of the Activity of Daily Living (ADL- functions including eating, bathing toileting) Care Plan, initiated on 12/13/23 and revised 12/27/23 indicated the Resident had an ADL self care performance deficit related to impaired mobility. The care plan included the following interventions: -Assistance of one staff with rolling walker to the bathroom -Extensive assist of one staff for toileting On 4/7/24 at 11:28 A.M., the surveyor observed Resident #57 dressed and seated in a wheelchair in his/her room watching television. During an interview, the Resident said he/she required assistance from staff with personal care, had to wait for staff assistance when toileting, and sometimes had episodes of incontinence during the night because the facility was short staffed, especially on the weekends and at night. The Resident said there was a time months ago that he/she was waiting an hour for someone to answer the call light after it was pressed. During an interview on 4/9/24 at 4:45 P.M., when the surveyor inquired about the Resident's wound that was acquired in January 2024, Unit Manager (UM) #1 said facility staff were verbally in-serviced on ensuring the call lights were accessible and responded to timely. UM #1 further said Resident #57 was unable to use the bedpan by him/herself and relied on staff to place and remove it for him/her. On 4/10/24 at 9:17 A.M., the surveyor observed the Resident dressed and seated in a wheelchair. During an interview, the Resident said he/she prefers to use the bedpan at night because of fear of falling. When asked about the use of the bedpan, the resident said he/she would ring the call light for assistance with the bedpan and staff would assist him/her. The Resident said after placing the bedpan, sometimes the staff stay and sometimes they leave. If the staff leaves, the Resident said he/she would need to use the call light to ask for assistance off the bedpan and sometimes it takes less than an hour, but there are times when it takes an hour or over for them to respond. The Resident further said that he/she thought that there is not enough help in the facility because sometimes there is only 1 or 2 Certified Nurses Aides (CNAs) on the overnight shift (11:00 P.M. to 7:00 A.M.). During an interview on 4/10/24 at 9:57 A.M., CNA #2 said Resident #57 required assistance of 1 to 2 staff with care. CNA #2 said the Resident is alert and oriented and able to make his/her needs known. CNA #2 said the Resident uses the call light to request assistance with toileting, is usually continent but sometimes has episodes of incontinence when the staff are unable to get to him/her in time to provide assistance. CNA #2 said that the bedpan is used for the Resident if he/she is in bed and takes 1-2 staff to assist with this depending on the day. CNA #2 further said the Resident was unable to place/remove the bedpan and relies on staff to do this. CNA #2 said that the bedpan is positioned under the Resident, staff will make sure the call light is accessible and then leave, because the Resident will ring for assistance when finished. CNA #2 said the Resident is very easy to care for, has no behaviors or rejections of care and is able to alert staff when he/she requires assistance. 42690 7. Resident #62 was admitted to the facility in March 2024 and was cognitively intact as evidenced by a BIMS score of 13 indicated on the MDS assessment dated [DATE], and resided on the St. Louise Unit. During an interview on 4/7/24 at 2:22 P.M., Resident #62 said that there were not enough staff. He/she said that at lunch time and supper time the facility does not have enough people to help. Resident #62 said if you have to go to the bathroom at the same time as dinner, you would not go. Resident #62 said that he/she does require assistance to the bathroom and has had to wait up to an hour before getting assistance. 8. Resident #32 was admitted to the facility in January 2024 and was cognitively intact as evidenced by a BIMS score of 15 indicated on the MDS assessment dated [DATE], and resided on the St. Louise Unit. During an interview on 4/07/24 at 12:05 P.M., Resident #16 said that the staff are very kind but the call light times can be very long, especially early in the morning and into the day time shift. The Resident said that he/she had a history of falls and that is why he/she was now at the facility. Resident #32 further said that sometimes he/she will call for help to either go to the bathroom or use the bed pan and will have to wait so long that he/she has an accident and then has to wait to be cleaned up. The Resident said he/she knows when he/she has to go to the bathroom and will call for help. 9. Resident #28 was admitted to the facility in March 2024 and was cognitively intact as evidenced by a BIMS score of 15 out of 15 indicated on the MDS assessment dated [DATE], and resided on the St. Louise Unit. During an interview on 4/7/24 at 11:16 A.M., Resident #28 said that the staff were very kind, there is just not enough of them. Resident #28 said that he/she has put his/her call light to ask for water and said that it has taken up to an hour to have someone answer it. Resident #28 said early morning seems to be the time of day where there are less staff and wait times can be longer. 44129 10. During an observation of the St. [NAME]'s Unit on 4/7/24 from 8:05 A.M., until 8:30 A.M., the surveyor observed the following: -8:05 A.M.: Three call lights activated (light and sound) in rooms [ROOM NUMBER]. CNAs were busy in a resident room down the hallway and no other staff were present that the surveyor could visualize. -8:19 A.M.: Nurse answered the call light in room [ROOM NUMBER] (14 minutes from initial observation of the call light being activated). The resident in room [ROOM NUMBER] was heard responding, I need to go to the bathroom, all I have to do is pee. The surveyor did not observe any staff in the vicinity or hearing distance of the room. -8:22 A.M.: Staff member answers call light in room [ROOM NUMBER] (17 minutes from initial observation of call bell being activated) to assist the resident into the bathroom. - 8:23 A.M.: Two CNAs exited room [ROOM NUMBER] and answered the call light in room [ROOM NUMBER] (18 minutes from initial observation of the call bell being activated). -8:28 A.M.: room [ROOM NUMBER]'s call light remained unanswered (23 minutes later). -8:30 A.M.: room [ROOM NUMBER]'s call light answered by Director of Maintenance (25 minutes from the initial observation of the call bell being activated). -8:40 A.M.: Resident #2's call light was activated. On 4/7/24 at 9:55 A.M., the surveyor observed that Resident #2 call light remained activated until an Activity staff member responded (1 hour and 15 minutes later). The Resident told the Activity staff member he/she would like to get dressed. The Activity staff member told Resident #2 that the staff were just finishing cleaning up after breakfast. During an interview at the time, Resident #2 told the surveyor, here it is, almost 10:00 in the morning and I am not dressed yet. Resident #2 said they need more people to help and more people to take residents to the bathroom. Resident #2 said there are so many people that just walk around here, they come and see what you want, then turn off the call light. Resident #2 said he/she has waited two hours at times to go to the bathroom as well as sat on a bedpan for that amount of time. 11. During an interview on 4/7/24 at 10:49 A.M., Resident #32 said sometimes they have to wait a very long time for somebody to answer the call lights. Resident #32 further said the long waits often occur during both the 3:00 P.M.- 11:00 P.M. shift (evening) and the 11:00 P.M.- 7:00 A.M. shift (night) and it was terrible. 12. During an interview on 4/8/24 at 2:33 P.M., Nurse #2 said her shift is the 7:00 A.M. until 3:00 P.M., however she will often work late, until 7:00 P.M., to fill in. Nurse #2 said yesterday morning (4/7/24) they only had two CNAs for 30 residents, and they were supposed to be staffed with 3 CNAs. Nurse #2 further said there are usually two CNAs on the weekend days because of call-outs. During a follow-up interview on 4/9/24 at 9:10 A.M., Nurse #2 said weekend staffing was a challenge due to call outs and no shows. 13. During a follow-up interview on 4/9/24 at 9:21 A.M., Resident #2 said the long call light response time mostly happens on the 11:00 P.M. - 7:00 A.M. shift (night). Resident #2 said if the staff don't show up to help, he/she is incontinent and will stay wet because he/she had to wait a long time for the staff to provide care. Resident #2 said he/she remembered one time he/she sat on a bedpan for an hour and it was painful and often the call light was not accessible. Resident #2 further said if it was not for his/her roommate putting on his/her call light, he/she would not get help at all. Resident #2 also said no CNA or Nurse should leave the room unless they know the resident has their call light within reach. 14. During an interview on 4/9/24 at 11:55 A.M., CNA #4 said when they are short staffed on the weekends, the nursing supervisor will do their best to get help to come in, shift staff from unit to unit, or try to get staff to stay late or come in early. CNA #4 said weekends are the worst for call outs and no-shows.

Based on observation, interview, record and policy review, the facility failed to provide sufficient nursing staff with the appropriate competencies and skills sets to provide nursing and related services to assure resident safety and to attain and maintain the highest practicable physical, mental, and psychosocial well-being of each resident for one Resident (#60) who was receiving intravenous (IV) antibiotics, out of a total sample of 17 residents. Specifically, the facility failed to ensure that six Nurses ( #3, #8, #10, #11, #13 and #14) had the specific competencies and certification necessary to provide appropriate Central Venous Access Device (CVAD: long flexible tube that is inserted through one of the central veins found in the neck, chest or groin to allow access to the bloodstream to deliver medication) care and services for Resident #60, who was receiving IV antibiotics for a left hip infection. Findings include: According to the Board of Registration in Nursing, 244 CMR 9.00 &10.00: Standards of Conduct, Definitions and Severability; a competency is defined as the application of knowledge and the use of affective, cognitive, and psychomotor skills required for the role of a nurse licensed by the Board and for the delivery of safe nursing care in accordance with accepted standards of practice. Competency is a measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions successfully. Review of the facility policy titled Central Venous Access Device (CVAD) Catheter Dressing Change, effective January 2022, indicated the purpose of the policy was to provide specific intervals and technique for CVAD dressing changes. The policy also included the following: -The licensed nurse will have documented education and competency in the management of vascular access devices (VADs) and will practice according to state law. -The IV therapy order for care and maintenance is required -VAD assessment should occur: at least every 2 hours during a continuous infusion; before, during and after medication administration; during dressing changes; at a minimum of once each shift, when not in use; at prescribed intervals if complications are observed -With each site assessment of the VAD, presence of the following, at a minimum, should be included: erythema (redness); drainage; induration (thickening and hardening of the soft tissues of the body); tenderness; warmth; swelling, of the extremity (if applicable) and at the site, sutures, if present; external catheter length. Review of the Facility Assessment, undated but with data pulled from 4/1/22 through 3/31/23, under Services and Care We Offer Based on our Residents' Needs, indicated the types of care that their resident population required, and that the facility staff and other resources apply to provide care for the resident population and included the following for competencies the facility staff have completed and will have annually evaluated: -Administration of medications that residents need by route: intravenous (peripheral or central lines). Resident #60 was admitted to the facility in January 2024 with diagnoses including Alzheimer's disease (progressive disease that destroys memory and other important mental functions), status post joint replacement left hip, bacterial infection, and vascular access site. Review of the Minimum Data Set (MDS) Assessment, dated 1/22/24, indicated the Resident had severe cognitive impairment as evidenced by a Brief Interview of Mental Status (BIMS) score of 3 out of 15 and had a recent surgery for hip replacement. Review of the April 2024 Physician's orders included the following: -Peripherally Inserted Central Catheter (PICC) /Midline for IV Antibiotic, initiated 3/9/24 -PICC/Midline: have clamp at bedside at all times every shift, initiated 3/9/24 -Change dressing unless biopatch on gauze every 48 hours and as needed, initiated 3/9/24 -Change needless access device every 7 days and as needed, initiated 3/9/24 -Change transparent dressing every 7 days and as needed, initiated 3/9/24 -22 G PICC in right jugular, single lumen, insertion date 3/22/23, initiated 3/22/24 -Flush PICC line (right jugular PICC line) with 5 milliliters (mls) of normal saline (NS: mixture of sodium chloride and water) before and after each medication and every 24 hours, initiated 3/22/24 -Ampicillin Sodium IV Solution Reconstituted 2 grams (gms), use 2 gms IV every 6 hours for infection of left hip until 4/12/24, initiated 3/22/24 Review of the Medication Administration Records (MAR) and Treatment Administration Records (TAR) for March 2024 and April 2024 indicated that Nurses #3, #8, #10, #11, #13 and #14, had all provided care and/or administered medication through Resident #60's IV line. On 4/7/24 at 11:35 A.M., the surveyor observed Resident #60 seated in a wheelchair within his/her room. An IV pole with a clear bag containing a clear fluid was hanging. The bag was labeled Ampicillin 2 gm/100 milliliter (ml) 0.9% Normal Saline, was dated 4/7/24 and was observed to be infusing via an IV pump set at 100 ml/hour. The IV tubing was dated 4/7/24. During an interview on 4/10/24 at 3:00 P.M., the Administrator provided evidence of the IV education that was conducted on 11/14/23. The Administrator said that all Nurses that provide IV care need to have education and a competency completed prior to providing any care to the IV, and would include antibiotic administration. The Administrator said if the Nurse assigned to a resident with an IV did not have the required certification and competency, then another Nurse who did have the requirements would provide the IV care and services for the resident. The surveyor provided the Administrator with the list of Nurses including Nurse's #3, #8, #10, #11, #13 and #14, who had provided care and services to Resident #60's IV and required evidence of their IV certification and competency. During an interview on 4/10/24 at 3:15 P.M the Director of Nurses (DON) said a competency checklist is completed for Nurses during their general orientation, and that Staff Development Coordinator (SDC) will ensure that the Nurses have the required competencies. The DON further said that the SDC would also ensure that the agency Nurses have the required competencies and certification. The DON said that the facility has been without a SDC since 2/23/24, and that there was currently no system in place to determine if all of the Nurses who have provided IV care and services to Resident #60 had the required training and competencies. During an interview on 4/10/24 at 4:32 P.M., the Administrator said the facility should have ensured that the Nurses who provided IV care and services for Resident #60 had the required competencies and certification but was unable to locate evidence that this was completed for all of the Nurses on the requested list.

Based on observation, interview and policy review, the facility failed to ensure that one Resident (#25) out of a total sample of 17 residents, was provided privacy and dignity when assisting with personal care. Specifically, the facility staff failed to: -provide appropriate clothing or covering for the Resident's private areas while he/she was being transported to and from the shower. Findings include: Review of the facility policy titled Resident Rights - Promoting and Maintaining Resident Dignity, effective 3/16/23, indicated it was the practice of the home to protect and promote resident rights and treat each resident with respect and dignity as well as care for each resident in a manner and in an environment, that maintains or enhances resident's quality of life by recognizing each resident's individuality. The policy also included the following: -All staff members are involved in providing care to residents to promote and maintain resident dignity respect resident rights. -Maintain resident privacy. Resident #25 was admitted to the facility in May 2018 with diagnoses including cognitive communication deficit, mood disorder, and resided on the St. Luke's Unit. Review of the Activity of Daily Living (ADL- skills required for basic needs like eating, bathing, toileting) Care Plan, initiated 6/6/18 included the following: -Required extensive physical assist of one staff with bathing/showering, revised 6/6/18 -Required extensive assist of one staff with dressing and undressing, revised 7/7/23 On 4/10/24 at 10:32 A.M., the surveyor observed Resident #25 seated on a shower chair and dressed in a hospital gown being assisted by Certified Nurses Aide (CNA) #6 from his/her room to the shower room which was on the opposite end of the hallway. The surveyor observed that the Resident's legs, bare bottom and private parts were exposed as he/she was assisted down the hallway. CNA #6 brought the Resident into the shower room and closed the door. During an interview at the time, CNA #5, who was also in the hallway during the observation said she observed Resident #25 being assisted by CNA #6 down the hallway with only a hospital gown on. CNA #5 said the shower chairs have an opening were the Resident sits, so unless there was something used, like a blanket or towel, to cover the lower portion of the Resident's body, the lower body would be exposed. CNA #5 said there should have been some covering used on the Resident's lower extremities to provide privacy and dignity. CNA #5 further said that it would not only be upsetting for Resident #25 to have his/her private areas exposed, but also upsetting to the other residents who may have seen the exposed private areas. On 4/10/24 at 10:46 A.M., Nurse #7 entered the shower room where CNA #6 and Resident #25 were located. The surveyor observed Nurse #7 assisting Resident #25, who remained seated in the shower chair and was dressed in a hospital gown and had pants covering the lower portion of his/her legs, down the hallway back to his/her room. The surveyor observed that the Resident's bare bottom remained visible when seated on the shower chair as he/she was assisted down the hallway. The surveyor also observed multiple staff members in the hallway at the time the Resident was being transported back to his/her room with his/her private areas exposed. During an interview on 4/10/24 at 11:02 A.M., Nurse #7 said that she assisted CNA #6 with Resident #25 because there was another resident who required assistance. When the surveyor shared the observations with Nurse #7. Nurse #7 said that the Resident should have been covered with a blanket or a towel to ensure that he/she was not exposed when being assisted to and from his/her room to the shower room.

Based on observation, interview, record and policy review, the facility failed to ensure the Physician and the Resident Representative were notified of a change in skin condition for one Resident's (#60) out of a total sample of 17 residents. Specifically, the facility failed to notify the Physician and Resident Representative when Resident #60 was found bleeding from his/her left index finger and the Resident was on anticoagulant (medication that prevent blood from clotting) therapy. Findings include: Review of the facility policy titled Notification of Changes, dated 4/25/23, indicated the facility shall consult with the resident's physician when there are changes in the resident's condition or status, in order to obtain orders for appropriate treatment and monitoring. The policy also included the following: -The nurse will immediately attempt to notify the resident, resident representative and resident physician for the following: an accident involving the resident, which results in injury and may require medical physician intervention . -The nurse will notify the resident, resident's physician and the resident representative for non-immediate changes of condition on the shift the change occurs . -The nurse will document the notification, and record any new orders on the resident's medical record Resident #60 was admitted to the facility in January 2024 with diagnoses including Alzheimer's disease (progressive disease that destroys memory and other important mental functions), cognitive communication deficit (difficulty paying attention to conversation, remembering information, responding accurately) and Diabetes Mellitus (disease in which the body's ability to produce or respond to the hormone insulin is impaired resulting in elevated blood glucose [sugar] levels in the blood). Review of the Minimum Data Set (MDS) Assessment, dated 1/22/24, indicated the Resident: -had severe cognitive impairment as evidenced by a Brief Interview of Mental Status (BIMS) score of 3 out of 15. -required assistance from staff with activities of daily living (ADLs- functional daily tasks including eating, personal hygiene, dressing, toileting). -had a recent surgery for hip replacement. Review of the Diabetes Mellitus Care Plan, initiated 1/16/24, included the following intervention: -check all of the body for breaks in skin and treat promptly as ordered by the Physician Review of the Anticoagulant Therapy Care Plan, initiated 1/16/24, included the following intervention: -daily skin inspection, report abnormalities to the Nurse Review of a Nurse's Note, dated 3/14/24, indicated the Resident was found at 6:00 A.M. with blood all over his/her hands. Upon closer inspection, the blood was observed coming from the Resident's left index finger. The area was cleansed with normal saline (mixture of sodium chloride and water), bacitracin (antibiotic ointment) and a bandage was applied. There was no indication in the Nurse's Note that the Physician or Resident Representative were notified of the bleeding area on the Resident's left index finger or that treatment orders were obtained. The surveyor observed Resident #60 on the following dates/times with an undated bandage on his/her left index finger: -4/7/24 at 9:39 A.M. -4/8/24 at 11:41 A.M. -4/9/24 at 8:38 A.M. During an interview on 4/9/24 at 2:06 P.M., Unit Manager (UM) #1 said there was no investigation or incident report that was completed related to the left index finger incident and there should have been. During an interview on 4/9/24 at 2:22 P.M., the Director of Nurses (DON) said she was not aware of the area on the Resident's left index finger until today when the surveyor brought it to her attention. The DON said if a skin tear, or bleeding was observed by the staff without any knowledge of why, then an incident report should be initiated. The DON further said part of the process of completing the incident report also instructs the staff to update the Resident/Resident Representative and the Physician. The DON said she spoke with the Nurse who documented the Resident's skin incident on 3/14/24, and was told that the Resident's Representative and the Physician were not notified of the event, as required. Refer to F684

Based on interview and record review, the facility failed to ensure the Minimum Data Set (MDS) Assessment was accurate for one Resident (#15) out of a total sample of 17 residents. Specifically, the facility failed to accurately code that Resident #15 had a pressure injury (localized damage to skin and/or underlying soft tissue, usually over a bony prominence or related to a medical or other device). Findings include: Resident #15 was admitted to the facility in October 2020 with diagnoses including Dementia and Diabetes. Review of Resident #15's medical record indicated the Resident developed a Stage 2 injury (partial thickness loss of skin with exposed dermis, presenting as a shallow open ulcer) in November 2022 that was not deemed resolved until March 2024. Review of Section M0100: Determination of Pressure Ulcer Risk, of the MDS assessment dated [DATE] did not indicate that the Resident had a pressure injury. During an interview on 4/10/24 at 10:44 A.M., the MDS Nurse said Section M0100 of the MDS assessment dated [DATE], was coded incorrectly and should have indicated the Resident had a Stage 1 or greater pressure injury and the MDS Assessment required modification.

Based on observation, interview, record and policy review, the facility failed to provide treatment and care in accordance with professional standards relative to monitoring and assessing the skin condition for two Residents (#60 and #15). The facility also failed to ensure care and services were provided that meet professional standards relative to a Central Venous Access Device (CVAD-long flexible tube that is inserted through one of the central veins found in the neck, chest or groin to allow access to the bloodstream to deliver medication) catheter used to administer Intravenous (IV) antibiotics for Resident #60. Specifically, the facility failed to: 1. For Resident #60, a. perform weekly skin assessments, notify and obtain orders from the Physician when a new skin area of concern was identified, and b. monitor a CVC access site relative to measuring and documenting the external catheter length (measured from the catheter exit site to the 0 mark or, if no 0 mark is present, to the suture flange. Each line is measured as 1 centimeter/cm) according to standards of practice. 2. For Resident #12, perform weekly skin assessments per facility policy and Physician's order, and implement a Nurse Practitioner (NP) recommendation relative to edema (swelling in parts of the body due to fluid trapped in the tissues, most often in feet, ankles, and legs). Findings include: Review of the facility policy titled Central Venous Access Device (CVAD) Catheter Dressing Change, effective January 2022, indicated the purpose of the policy was to provide specific intervals and technique for CVAD dressing changes. The policy also included the following: -The licensed nurse will have documented education and competency in the management of vascular access devices (VADs) and will practice according to state law. -The IV therapy order for care and maintenance is required. -VAD assessment should occur: at least every 2 hours during a continuous infusion; before, during and after medication administration; during dressing changes; at a minimum of once each shift, when not in use; at prescribed intervals if complications are observed. -With each site assessment of the VAD, presence of the following, at a minimum, should be included: erythema (redness); drainage; induration (thickening and hardening of the soft tissues of the body); tenderness; warmth; swelling, of the extremity (if applicable) and at the site, sutures, if present; external catheter length. Review of the facility policy titled Wound and Skin Care- Skin Assessment, effective 6/25/23, indicated it was the policy of the facility to perform a full body skin assessment as part of their systemic approach to pressure injury prevention and management. The policy also included the following: -A full body, or head to toe, skin assessment will be conducted by a licensed or registered nurse upon admission/readmission, and after any newly identified pressure injury is noted. -Documentation of skin assessment: >include date and time of the assessment, your name and position title >document observations (i.e. skin conditions, how the resident tolerated the procedure .) >document the type of wound >describe the wound (measurements, color, type of tissue in the wound bed, drainage, odor, pain) >document if resident refused the assessment and why >document other information as indicated and appropriate 1. Resident #60 was admitted to the facility in January 2024 with diagnoses including Alzheimer's disease (progressive disease that destroys memory or other important mental functions), cognitive communication deficit (difficulty with paying attention to conversation, remembering information and responding accurately), Diabetes Mellitus (disease where there are elevated blood glucose [sugar] levels in the blood), status post joint replacement left hip, bacterial infection, and vascular access site (procedure that involves the insertion of a flexible and sterile thin plastic tube, or catheter, into the blood vessel). Review of the Minimum Data Set (MDS) Assessment, dated 1/22/24, indicated the Resident: -had severe cognitive impairment as evidenced by a Brief Interview of Mental Status (BIMS) score of 3 out of 15. -required assistance from staff with activities of daily living (ADLs- functional daily tasks including eating, personal hygiene, dressing, toileting). -had a recent surgery for hip replacement. a. Review of Nursing Assessment, dated 1/16/24, indicated Resident #60 had the following skin impairments: -redness to groin -bruises on scrotum -red heels -left knee bruises -left hip bruises -left and right arm bruises -left hip had a surgical incision with 19 staples and non-pitting edema Review of the Potential for Pressure Injury Development Care Plan, initiated 1/16/24, indicated the Resident had a potential risk related to impaired mobility and included the following interventions: -follow facility policies/protocols for the prevention/treatment of skin breakdown Review of the Diabetes Mellitus Care Plan, initiated 1/16/24, included the following intervention: -check all of the body for breaks in skin and treat promptly as ordered by the Physician Review of the Anticoagulant Therapy Care Plan, initiated 1/16/24, included the following intervention: -daily skin inspection, report abnormalities to the Nurse Review of a Nurse's Note, dated 3/14/24 indicated the Resident was found at 6:00 A.M. with blood all over his/her hands. Upon inspection, the blood was observed coming from the Resident's left index finger. There was no indication in the Nurse's Note that the Physician or Resident Representative were notified of the area on the Resident's left index finger or that treatment orders were obtained for the area. Review of a Skilled Nurse's Note, dated 4/1/24, indicated the Resident had an abrasion on his/her left pointer finger .cleansed and a bandage was put on. Review of the Physician's Orders from January 2024 through April 2024 did not include an order to complete a weekly skin assessments for Resident #60. Further review of the clinical record indicated no documented evidence of weekly skin assessments, nor Physician's orders or assessments obtained for the area on the Resident's left index finger after the initial injury occurred on 3/14/24. On 4/7/24 at 9:39 A.M., the surveyor observed Resident #60 seated in the small dining area during breakfast. A bandage was observed on the Resident's left index finger. There was no date observed on the bandage. On 4/8/24 at 11:41 A.M., the Resident was observed seated in a wheelchair in his/her room. A undated bandage was observed on the Resident's left index finger. On 4/9/24 at 8:38 A.M., the surveyor observed the Resident seated in a wheelchair in the small dining room during breakfast. The Resident was dressed and an undated, discolored bandage was observed on his/her left index finger. On 4/9/24 at 1:10 P.M. and 1:24 P.M., the surveyor observed the Resident with Nurse #6. When the surveyor inquired about the bandage on the Resident's left index finger, Nurse #6 said that she assessed the Resident's finger today by pulling the bandage off the finger, that the area was not open, and Nurse #6 thought it was because he/she scratched or pulled at something. Nurse #6 attempted to pull the bandage off of the Resident's finger for the surveyor to observe the area and was unable to remove the bandage. Nurse #6 said there was no date on the bandage and there were no Physician's orders in place for a treatment to the area. On 4/9/24 at 2:06 P.M., the surveyor and Unit Manager (UM) #1 reviewed Resident #60's clinical record. UM #1 said skin assessments should be completed weekly on the Resident's shower days, documented in the Treatment Administration Record (TAR) and also on a weekly skin assessment form. UM #1 said that an incident report should have been completed when the Resident's finger was found to be bleeding, but one had not been completed. After reviewing the Resident's clinical record, UM #1 said weekly skin assessments had not been completed and should have been. On 4/9/24 at 2:22 P.M., the Director of Nurses (DON) said she was not aware of the area on Resident #60's left index finger until the surveyor brought it to her attention. The DON said any time there was a skin incident, an incident report should be initiated, the Physician and Resident Representative would be notified, and a treatment order would be put in place. The DON said that if the weekly skin assessments had been completed, the bandage on the Resident's finger would have been observed during those assessments, but this did not occur. The DON further said when the Nurse does the scheduled weekly skin assessment and they notice a new area or a bandage, they would assess the area, update the Unit Manager and the DON and ensure there was a treatment order in place. During a follow-up interview on 4/9/24 at 3:05 P.M., UM #1 said she assessed the Resident's left index finger, there was dried blood on the finger but no open areas were observed. UM #1 further said that there was no indication as to when the bandage on the Resident's finger was last changed. b. Review of the Hospital Discharge Summary, dated 3/22/24 indicated the following: -Resident removed Peripherally Inserted Central Catheter (PICC) line from right arm while at the nursing home, was sent to the hospital to have PICC line replacement for antibiotic administration -Resident had a right jugular (large vein located in the neck) PICC line placed by Interventional Radiology (IR) on 3/22/24 -Complete 6 weeks of Ampicillin (antibiotic) 2 grams (gm) every six hours as previously recommended by Infectious Disease (ID) -Under completed studies/procedures during hospitalization , listed the following: >Procedure: Central Venous Catheter (CVC or type of CVAD), insert tunneled WO port on 3/22/24 at 9:20 A.M. Review of the April 2024 Physician's orders included the following: -PICC/Midline for Intravenous (IV) Antibiotic, initiated 3/9/24 -PICC/Midline: have clamp at bedside at all times every shift, initiated 3/9/24 -Change dressing unless biopatch on gauze every 48 hours and as needed, initiated 3/9/24 -Change needless access device every 7 days and as needed, initiated 3/9/24 -Change transparent dressing every 7 days and as needed, initiated 3/9/24 -22 G PICC in right jugular, single lumen, insertion date 3/22/23, initiated 3/22/24 -Flush PICC line (right jugular PICC line) with 5 milliliters (ml) of normal saline before and after each medication and every 24 hours, initiated 3/22/24 -Ampicillin Sodium IV Solution Reconstituted 2 grams (gms), use 2 grams IV every 6 hours for infection of left hip until 4/12/24, initiated 3/22/24 Review of the IV Medication Care Plan, initiated 3/10/24 indicated the Resident will not have any complications related to IV therapy through the review period, and included the following interventions: -Evaluate patency of device prior to use -Monitor/Document site conditions every shift and as needed (PRN) -Monitor/Change/Document dressing per policy Review of the March 2024 Treatment Administration Record (TAR), indicated the following Physician's order which was discontinued on 3/24/24: -Measure and Document External Catheter Length every 7 days, initiated 3/10/24 Further review of the March 2024 TAR indicated NA was documented on 3/24/24 by the Nurse relative to external catheter length order. Review of the April 2024 TAR did not indicate any Physician's orders to monitor and document the External Catheter Length. Review of Resident #60's clinical record indicated no documented evidence that the External Catheter Length was determined upon re-admission to the facility from CVAD catheter placement on 3/22/24, or that any measurements were obtained since re-admission to the facility. On 4/7/24 at 11:35 A.M., the surveyor observed Resident #60 seated in a wheelchair in his/her room. The surveyor observed that an IV pole with a clear bag containing a clear fluid was hanging. The bag was labeled Ampicillin 2 gm/100 milliliter (ml) 0.9% NS, was dated 4/7/24 and was observed to be infusing via an IV pump set at 100 ml/hour. The IV tubing was dated 4/7/23. On 4/9/24 at 1:10 P.M., the surveyor observed Nurse #6 assess the CVAD catheter site for Resident #60. She said that prior to administering the IV antibiotics, she would check the insertion site to see if there was drainage, blood, or any discomfort from that area. Nurse #6 said she would than flush the IV line with 5 mls of normal saline before and after the antibiotic administration and than connect the medication for infusion. Nurse #6 said that the Registered Nurse (RN) would measure the external catheter length when changing the dressing weekly to ensure that it has not migrated (moved out of place) and that because she was an Licensed Practical Nurse (LPN), she was unable to do this task. The surveyor and Nurse #6 observed the Resident's access site located in his/her upper chest and a transparent dressing was observed that was dated 4/4/24. There was no redness or drainage observed around the insertion site. During an interview on 4/9/24 at 1:47 P.M., UM #1 said the external catheter length of the CVAD catheter should be obtained on admission to the facility after placement. She said that the nursing staff should be monitoring/assessing the CVAD catheter site for redness, infection, drainage and for any changes. UM #1 further said that prior to antibiotic administration, the access site should be assessed and the external catheter length should be measured. The UM reviewed the Resident's clinical records and said there were no current orders to measure the external catheter length and there should be. UM #1 said she was unsure what the external catheter length was initially when placed at the hospital on 3/22/24, and would have to look into this. During an interview on 4/10/24 at 11:12 A.M., Nurse #5 said Resident #60 had a CVAD catheter in place for IV antibiotic administration. Nurse #5 said that the external catheter length would be measured weekly when the dressing changes were completed. She further said that if the line was placed at the hospital, the information about the type of catheter placed and the external catheter length should be provided. She said the measurement should be documented and if there was a change from the previous measurement, the IV medication would not be administered and the Physician would be notified for further instructions. The surveyor and Nurse #5 reviewed Resident #60's current orders and Nurse #5 said there was no Physician's order in place to measure the external catheter length and there should be because there would be no way for the Nurses to review the previous measurements to ensure that the catheter remained in the correct place. Nurse #5 reviewed the Resident's progress notes and further said that the Resident's catheter dressing was changed the previous day and there should be an indication of what the external catheter length was at that time but nothing was documented. Nurse #5 said she was comfortable working with IVs and had received training from the agency she worked for about three years ago which included a competency, but had not received any training in the facility. During a follow-up interview on 4/10/24 at 12:24 P.M., UM #1 said on admission the resident orders would be reviewed and the information relative to a CVAD catheter if not received, would be requested from the hospital and would include initial measurements for the external catheter length. UM #1 further said this information had not been obtained for Resident #60. Refer to F726 44129 2. Resident #12 was admitted to the facility in February 2024 with diagnoses including Hypertension (high blood pressure), Polyneuropathy (nerve damage), muscle weakness and difficulty walking. Review of the MDS assessment dated [DATE] indicated the Resident had severe cognitive impairment as evidenced by a BIMS score of six out of a total possible score of 15. Further review of the MDS Assessment indicated the Resident was usually understood by others. Review of the April 2024 Physician's Orders indicated: -Complete weekly skin assessment and obtain weight every Thursday on the evening (3:00 P.M. - 11:00 P.M.) shift, initiated 2/29/24. Review of the Electronic Health Record (EHR) Assessments section indicated no weekly skin assessments were completed by the facility staff since 2/29/24. Review of Resident #12's Nursing Admission assessment dated [DATE] indicated the Resident had edema present in his/her lower extremities. Review of a Nursing Progress Note dated 3/1/24 indicated the Resident had bilateral lower extremity edema present. Review of the NP Progress Note dated 3/29/24 indicated: -Bilateral lower extremity chronic redness (pooling of blood in the legs often causing the skin to become irritated and inflamed), no evidence of infection. Keep legs elevated when seated. During an observation and interview on 4/7/24 at 11:05 A.M., the surveyor observed the Resident seated in a chair at his/her bedside with his/her feet resting on the floor. The surveyor observed both the Resident's lower legs were taut, reddened and with edema. The Resident told the surveyor that he/she was not aware of any treatments the facility had in place to alleviate his/her edema, such as elevating his/her legs, medication, or compression wraps. During an observation and interview on 4/9/24 at 7:37 A.M., the surveyor observed the Resident seated in a chair at his/her bedside, feet resting on the floor, legs reddened and with edema present. The Resident said he/she has been in the shower one time since he/she had been admitted and did not think that anybody had ever performed a full body skin check on him/her. He/she further said that staff do not offer or assist him/her in elevating his/her legs. During an interview on 4/9/24 at 9:40 A.M., with Nurse #2 and the Medical Records Coordinator, Nurse #2 said all skin assessments should be documented under the assessment section in the EHR and that that Nursing staff were required to complete full skin assessments weekly. The Medical Records Coordinator said that skin assessments were supposed to be completed weekly on shower days. Nurse #2 said if a resident refused a shower, the Certified Nurses Aide (CNA) is supposed to notify the Nurse and the Medical Records Coordinator said if the Nurse was aware the Resident refused a shower, they were supposed to document that in a Nursing Progress Note. Nurse #2 said that even if the Resident refused a shower, it was still the facility Nurse's responsibility to perform a skin assessment and document their findings in the EHR. Review of the Resident's Medical Record indicated no evidence that the Resident ever refused showers or skin assessments. During an interview on 4/9/24 at 10:20 A.M., UM #1 said weekly skin assessments should be documented under the assessment section in the EHR. UM #1 said it did not appear that weekly skin assessments were completed as ordered after 2/29/24. UM #1 further said when a provider writes a recommendation, the Nursing staff should review the recommendation and ensure the recommendation becomes integrated in the Resident's plan of care. UM #1 said the providers communicate their orders and recommendations in different ways to the Nursing staff. The NP writes her recommendations on a Progress Note sheet and UM #1 said the Nursing staff need to review the NP Progress Notes to ensure recommendations and orders were implemented. UM #1 reviewed Resident #12's record and said the NP recommendation dated 3/29/24 to elevate the Resident's extremities was never reflected in the Resident's Care Plan, as required.

Based on observation, interview, record and policy review, the facility failed to investigate accident/hazards incidents and implement interventions to the plan of care for two Residents (#60 and #57), out of a total sample of 17 residents. Specifically, the facility failed to: 1. For Resident #60, thoroughly investigate and add interventions when a new skin area was identified on his/her left index finger. 2. For Resident #57, thoroughly investigate and add interventions when a new pressure injury was identified. Findings include: Review of the facility policy titled Wound and Skin Care- Skin Assessment, effective 6/25/23, indicated it was the policy of the facility to perform a full body skin assessment as part of their systemic approach to pressure injury prevention and management. The policy also included the following: -A full body, or head to toe, skin assessment will be conducted by a licensed or registered nurse upon admission/readmission, and after any newly identified pressure injury is noted. -Documentation of skin assessment: >include date and time of the assessment, your name and position title >document observations (i.e. skin conditions, how the resident tolerated the procedure .) >document the type of wound >describe the wound (measurements, color, type of tissue in the wound bed, drainage, odor, pain) >document if resident refused the assessment and why >document other information as indicated and appropriate 1. Resident #60 was admitted to the facility in January 2024 with diagnoses including Alzheimer's disease (progressive disease which impairs memory and function), cognitive communication deficit, and status-post joint replacement left hip. Review of the Minimum Data Set (MDS) Assessment, dated 1/22/24, indicated the Resident: -had severe cognitive impairment as evidenced by a Brief Interview of Mental Status (BIMS) score of 3 out of 15. -required assistance from staff with activities of daily living (ADLs- functional daily tasks including eating, personal hygiene, dressing, toileting). -had a recent surgery for hip replacement. Review of the Potential for Pressure Injury Development Care Plan, initiated 1/16/24, indicated the Resident had a potential risk related to impaired mobility and included the following interventions: -follow facility policies/protocols for the prevention/treatment of skin breakdown Review of a Nurse's Note dated 3/14/24, indicated the Resident was found at 6:00 A.M. with blood all over his/her hands. Upon inspection, the blood was observed coming from the Resident's left index finger. The area was cleansed with normal saline (mixture of sodium chloride and water), bacitracin (antibiotic ointment) and a bandage were applied. There was no indication that the Physician or Resident Representative were notified of the area on the Resident's left index finger or that treatment orders were obtained. Review of a Skilled Nurse's Note, dated 4/1/24, indicated the Resident had an abrasion on his/her left pointer finger .cleansed and a bandage was put on. The surveyor observed Resident #60 with an undated bandage on his/her left index finger on the following dates/times: -4/07/24 at 9:39 A.M. -4/08/24 at 11:41 A.M. -4/09/24 at 8:38 A.M., On 4/9/24 at 1:10 P.M. and 1:24 P.M., the surveyor observed the Resident with Nurse #6. When the surveyor inquired about the bandage on the Resident's left index finger, Nurse #6 said that she assessed the Resident's finger today by pulling the bandage off the finger, that it was not open, but thought it was because he/she scratched or pulled at something. The Nurse attempted to pull the bandage off of the Resident's finger for the surveyor to observe and was unable. Nurse #6 said there was no date on the bandage and there were no Physician's orders in place for a treatment to the area. On 4/9/24 at 2:06 P.M., Unit Manager (UM) #1 and the surveyor reviewed Resident #60's clinical record. UM #1 said that an incident report should have been completed when the Resident's finger was found to be bleeding, but one was not completed. On 4/9/24 at 2:22 P.M., the Director of Nurses (DON) said she was not aware of the area on Resident #60's left index finger until the surveyor brought it to her attention. The DON said any time there was a skin incident, an incident report should be initiated, the Physician and Resident Representative would be notified, and a treatment order would be put in place, but this did not occur for Resident #60 because no incident report was completed. 2. Resident #57 was admitted to the facility in December 2023 with a diagnosis including displaced intertrochanteric left femur fracture (left hip fracture). Review of the MDS Assessment, 12/19/23, indicated the Resident was cognitively intact as evidenced by a BIMS score of 14 out of 15, required assistance of staff with toileting, and was at risk for pressure injuries. Review of a Nurse's Skilled Note, dated 1/18/24, indicated a new superficial open area was identified on the Resident's right sacrum (triangular bone located at the base of the spine), measuring 2.0 centimeters (cm) by 1.0 cm. The wound bed was moist and beefy red, and had no drainage. The Physician was notified and an order was in place to apply Z-guard.The Resident was educated on frequent position changes due to the new open area identified. Review of a Nursing Note, dated 1/22/24, indicated a Stage 2 wound was present on the Resident's right coccyx, a cream was applied, and note was left for the Wound Consultant to evaluate the next day. Review of the clincal record indicated no changes to the Resident's plan of care when the new sacral area was identified on 1/18/24 through 1/22/24. Review of the Wound Consultant Note, dated 1/23/24, indicated the Resident reported that he/she had been on the bedpan for longer than normal and the injury began. The evaluation included the following assessment: -Injury is tender -Suspect pressure injury from bedpan as the ulcer is linear (horizontal) During an interview on 4/9/24 at 4:45 P.M., when the surveyor inquired about the Resident's wound that was acquired in January 2024, UM #1 said there was no investigation or incident report completed when the pressure ulcer was identified. UM #1 said they provided the Resident with a larger bedpan and facility staff were verbally in-serviced on ensuring the call lights were accessible and responded to timely. During an interview on 4/10/24 at 4:01 P.M the DON said once the area to the Resident's sacrum was identified, a skin incident report should have been completed and an investigation started. The DON said because the Resident indicated that he/she was on the bedpan longer than usual, a facility investigation into this concern should have been completed.

Based on interview, record and policy review, the facility failed to perform a trauma assessment on admission to the facility and develop a trauma care plan for one Resident (#10) out of a total sample of 17 residents. Specifically, the facility failed to assess whether Resident #10, who was admitted with a diagnosis of Post Traumatic Stress Disorder (PTSD-a disorder in which a person has difficulty recovering after a traumatic experience), had a history of trauma and failed to identify any triggers which may cause re-traumatization. Findings include: Review of the facility policy titled; Trauma Informed Care dated 10/24/23 indicated but was not limited to: -It is the policy of this facility to address trauma in the lives of the residents served by this company. -The interdisciplinary care team will be responsible for developing a care plan that addresses assessed emotional and psychosocial needs of the resident, monitoring effectiveness of approaches and updating the care plan as needed. The care plan should address: >The resident's expression, manifestations, or indications of distress >Potential triggers >Individual person-centered care approaches that reflect and maximize the resident's dignity, autonomy, privacy, socialization, independence, choice, and safety. Resident #10 was admitted to the facility in February 2023 with a diagnosis of PTSD. Review of the Resident's most recent Minimum Data Set (MDS) assessment dated [DATE], indicated the Resident was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 15 out of a total possible score of 15 points. Review of Resident #10's Medical Record did not indicate a Trauma Assessment was ever completed, nor was there a Care Plan developed relative to the Resident's PTSD diagnosis. During an interview on 4/8/24 at 12:20 P.M., Social Worker (SW) #1 said the facility did not utilize a Trauma Assessment, and if a resident had a trauma history, that information usually came up during his/her initial Social Service assessment or during a visit with the Psychiatric Nurse Practitioner. SW #1 further said if a resident was identified as having a trauma history, a care plan should be developed that identified what, if any, the resident's triggers for re-traumatization were. The surveyor and SW #1 reviewed the Resident's Medical Record and Care Plan. SW #1 said there was no Trauma Assessment completed despite the Resident's diagnosis and there was not a PTSD Care Plan in place that identified what the Resident's triggers for re-traumatization were, as required.

Based on observation, interview and policy review, the facility failed to ensure an accurate accounting of a controlled medication. Specifically the facility failed to account for the controlled medication (Ativan, generic name Lorazepam) in the controlled substance accountability record book, as required. Findings include: Review of the facility policy titled, Disposal of Medications and Medication-Related Supplies, dated 2017 indicated but was not limited to: -Medications included in the Drug Enforcement Administration (DEA) classification as controlled substances are subject to special handling, storage, disposal, and record keeping in the facility in accordance with federal and state laws and regulations. -Disposition is documented on the individual controlled substance accountability record/book. -Unused, unwanted, and non-returnable medications should be removed from the storage area and secured until destroyed. -Accountability records for controlled substances that are disposed of or destroyed are maintained with the unused supply until it is destroyed or disposed of and then stored for five years or per applicable law or regulation. On [DATE] at 9:15 A.M., the surveyor observed Unit Manager (UM) #1 count the controlled medications in a medication cart on the St. Luke's Unit with Nurse #5. During an observation and interview on [DATE] at 10:15 A.M., the surveyor observed the medication storage room on the St. Luke's unit with Nurse #5. The surveyor observed two controlled substances lock boxes in the refrigerator, one box was locked and the other box was unlocked. Nurse #5 said neither of the lock boxes were her responsibility, looked at her keys, found a master key and was able to unlock the locked controlled substance box. The surveyor and Nurse #5 observed in the controlled substance box, one opened 20 cubic centimeters (cc) Lorazepam (Ativan) syringe with 15cc remaining, labeled for a resident who had expired in February 2024. Nurse #5 said this medication was not part of her controlled substance count and she would have to find out who was responsible for accounting for the Ativan by examining both controlled substance accountability record books from both the St. Luke's Unit front medication and back medication carts. During an interview on [DATE] at 10:24 A.M., Nurse #5 said the Lorazepam should have been counted with the St. Luke's Unit front medication cart and recorded in the corresponding controlled substance accountability record book, and it was not counted, as required. During an interview on [DATE] at 12:30 P.M., the Director of Nurses (DON) said all controlled substances, including those that are locked in the medication room refrigerator should be counted, recorded, and reconciled within the controlled substance accountability log book by two Nurses at the beginning and end of each shift.

Based on record review and interview, the facility failed to monitor for side effects and adverse reactions to medications for one Resident (#45) out of a total sample of 17 residents. Specifically, for Resident #45, the facility staff failed to monitor for side effects and adverse reactions related to the use of an anticoagulant (medication used to thin the blood) medication. Findings include: Resident #45 was admitted to the facility in March 2024, with the following diagnoses: Pulmonary Embolism (a blockage of an artery in the lungs by a substance that has moved from elsewhere in the body through the bloodstream) and Atrial Fibrillation (Afib - irregular, rapid heartbeat that can lead to blood clots and other heart related complications). Review of the current Order Summary Report, printed on 4/9/24, indicated the following order: -Anticoagulant medication: monitor for discolored urine, black tarry stools, sudden severe headache, numbness and tingling, diarrhea, muscle joint pain, lethargy, bruising, sudden changes in mental status and/or vital signs, shortness of breath, nose bleeds. *Document 'Y' if monitored and none of the above (symptoms) was observed. *Document 'N' if monitored and any of the above (symptoms) was observed. *select chart code 'Other/see Nurses notes' and progress note findings, order date of 3/1/24. -Apixaban (an anticoagulant medication used to treat and prevent blood clots) Oral Tablet 5 milligrams (mg) by mouth two times a day for anticoagulant, start date 3/2/24 (discontinued on 4/2/24). -Apixaban Oral Tablet 5 mg by mouth two times a day for anticoagulant, start date 4/2/24. Review of the March 2024 and April 2024 Medication Administration Records (MARs) indicated the Resident was administered the Abixiban as ordered two times a day with the exception of 3/25/24 through 4/2/24 due to being hospitalized . Further review of the March 2024 and April 2024 MARs indicated no documented evidence that any monitoring for side effects and/or adverse reactions from anticoagulant therapy were bring done as required. Review of the Resident's clinical record did not show any evidence of regular monitoring for side effects and/or adverse reactions related to the use of Apixaban or anticoagulant therapy. During an interview on 4/9/24 at 8:02 A.M., Nurse #1 said that when a resident was prescribed an anticoagulant medication, they would be monitored for things like, nose bleeds, bruising, and tarry stools. Nurse #1 reviewed the Resident's medical record and said there was an order to monitor for signs and symptoms for use of anticoagulant medication and that the monitoring should be documented on the MAR. Nurse #1 further reviewed the MARs and Treatment Administration Records (TARs) and said that it had not been documented if the Resident was being monitored for signs and symptoms for anticoagulant use. Nurse #1 said that residents who received anticoagulants should be monitored per shift and it should be documented with a 'Y' that they were monitored with no symptoms or 'N' that they were monitored and had symptoms. Nurse #1 said it did not appear that Resident #45 was being monitored for signs and symptoms of anticoagulant medication use as required.

Based on interview, record and policy review, the facility failed to ensure that an as needed (PRN) psychotropic medication (medication that affect the mind, emotions and behavior) was limited to 14 days for one Resident (#60), of five applicable residents reviewed, out of a total sample of 17 residents. Specifically, the facility failed to ensure that PRN Valium (an anti-anxiety medication) was limited to 14 days and was reviewed by the Physician for continued use. Findings include: Review of the facility policy titled Use of Psychotropic Medications, dated 1/11/24, indicated the following: -Psychotropic drugs are any medication that affects brain activities associated with mental processes and behavior. -Psychotropic drugs include, but are not limited to the following categories: antipsychotics, antidepressantss, anti-anxiety and hypnotics -PRN orders for all psychotropic drugs shall be used only when the medication is necessary to treat a diagnosed specific condition that is documented in the clinical record, and for a limited duration (i.e. 14 days) -If the attending physician or prescribing practitioner believes that is appropriate for the PRN order to be extended beyond 14 days, he or she shall document their rationale in the resident's medical record and indicate the duration for the PRN order. Resident #60 was admitted to the facility in January 2024 with diagnosis including Alzheimer's disease (progressive disease that destroys memories and other important mental functions). Review of the March 2024 and April 2024 Physician's orders included the following: -Valium 5 milligrams (mg), give 1 tablet every 8 hours as needed for spasms, initiated 3/9/24 Review of the March 2024 and April 2024 Medication Administration Records (MARs), indicated that Valium was administered 9 times during the month of March, and was administered 5 times from 4/1/24 through 4/9/24. Review of the clinical record indicated no documented evidence that the PRN Valium had been assessed by the Physician and a duration given for the use of the psychotropic medication beyond 14 days. During an interview on 4/9/24 at 2:06 P.M., Unit Manager (UM) #1 said PRN Valium should be ordered for 14 days and then reassessed by the Physician or Practitioner. UM #1 said upon assessment, the Physician can continue the medication for PRN use and indicate a duration for re-evaluation, schedule the PRN medication or discontinue the medication.

Based on observation, interview, record and policy review, the facility failed to ensure that Transmission Based Precautions (TBP: for patients who are known or suspected to be infected or colonized with infectious agents which require additional control measures to effectively prevent transmission) were in place and adhered to by staff in order to minimize the potential spread of infection for two Residents (#118 and #60), of three applicable residents reviewed, out of a total sample of 17 residents. Specifically, the facility failed to ensure that Enhanced Barrier Precautions (EBP: infection control intervention designed to reduce the transmission of multi-drug resistant organisms or MDROs) were implemented for Residents #118 and #60. Findings include: Review of the facility policy titled Enhanced Barrier Precautions Policy, dated 3/27/24, indicated the following: -It is the policy of the facility to implement EBP for the prevention of transmission of MDROs -Residents will be reviewed upon admission and/or change of condition for the need for EBP by the Director of Nursing (DON)/designee -The facility will have the discretion in using EBP for residents who do not have a chronic wound or indwelling medical device and are infected or colonized with an MDRO that is not currently targeted by the Centers for Disease Control and Prevention (CDC). -Make gown and gloves available immediately near or outside of the resident's room. Face protection may also be needed if performing activity with risk of splash or spray (i.e. wound irrigation, tracheostomy care) -Personal protective equipment (PPE) for EBP is only necessary when performing high-contact care activities and may not need to be donned (put on) prior to entering the resident's room -High contact care activities include: dressing, bathing, transferring, providing hygiene, changing linens, changing briefs or assisting with toileting, device care use: central lines, urinary catheters, feeding tubes, tracheostomy/ventilator tubes, wound care: any skin opening requiring a dressing 1. Resident #118 was admitted to the facility in April 2024 with diagnoses including fall with left hip fracture with surgical revision. Review of the April 2024 Physician's orders included the following: -Monitor left hip incision, apply clean ABD (type of gauze pad that is thick and absorbent) pad every shift, initiated 4/8/24 On 4/8/24 at 8:17 A.M., the surveyor observed the following: -Signage posted outside of Resident #118's room that indicated: > Stop, Enhanced Barrier Precautions, Everyone must clean their hands including before entering and when leaving the room, >Providers and Staff must also wear gloves and gowns for the following high contact resident care activities: *dressing, bathing/showering, transferring, changing linens, providing hygiene, changing briefs or assisting with toileting, *device care or use: central line, urinary catheter, feeding tube, tracheostomy, *wound care: any skin opening requiring a dressing The surveyor also observed an over the door holder containing surgical masks, gloves of different sizes and disposable gowns and Resident #118 lying in bed in his/her room. On 4/8/24 at 12:44 P.M., the surveyor observed Resident #118 utilizing a walker and being assisted by Certified Nurses Aide (CNA) #1 into the bathroom within the room. CNA #1 was observed to be wearing gloves only, and was not wearing a gown. CNA #1 was further observed to enter the bathroom with Resident #118 and close the door. During an interview on 4/8/24 at 2:00 P.M., CNA #1 said Resident #118 required assistance from staff with ambulation, and personal care. CNA #1 said the Resident has an open wound and has precautions in place. CNA #1 further said that when she assists the Resident with morning care, like washing and dressing, she makes sure to wear a gown and gloves. CNA #1 said that when she assists the Resident with toileting needs, she only wears gloves. 2. Resident #60 was admitted to the facility in January 2024 with diagnoses including bacterial infection and vascular access site (process of gaining entry into the bloodstream, typically through a vein, for the purpose of administering fluid, medications, blood products). Review of the Minimum Data Set (MDS) Assessment, dated 1/22/24, indicated Resident #60 was severely cognitively impaired as evidenced by a Brief Interview of Mental Status (BIMS) score of 3 out of 15, required assistance from staff with toileting, showering, dressing, personal hygiene, and had a recent hip replacement. Review of the Enhanced Barrier Precaution Care Plan, initiated 2/22/24 and revised 3/18/24, indicated the Resident was on EBP due to a left hip surgical incision. The plan of care included the following interventions: -Ensure proper personal protective equipment is in place, initiated 2/22/24 Review of the April 2024 Physician's orders included the following: -Peripherally Inserted Central Catheter (PICC: thin flexible tube that is inserted into a vein in the upper arm and guided into a large vein above the heart) /Midline for Intravenous (IV) Antibiotic, initiated 3/9/24 -22 G PICC in right jugular (neck or throat), single lumen, insertion date 3/22/23, initiated 3/22/24 -Ampicillin Sodium IV Solution Reconstituted 2 grams, use 2 grams IV every 6 hours for infection of left hip until 4/12/24, initiated 3/22/24 On 4/8/24 at 8:06 A.M., the surveyor observed the following: -Signage posted outside of Resident #60's room that indicated Enhanced Barrier Precautions. -An over the door holder containing surgical masks, gloves of different sizes and disposable gowns. -Resident #60 was dressed and lying in bed. -CNA #2 entered the Resident's room with a hoyer lift. CNA #2 was wearing a surgical mask only. CNA #1 entered the room wearing gloves only, and closed the door to the room. Shortly after, the door re-opened and the Resident was observed to be seated in his/her wheelchair. The hoyer lift remained in the room and CNA #2 was observed wearing a surgical mask and gloves and CNA #1 was observed wearing gloves only. Both CNA's were observed to remove their gloves, conduct hand hygiene, and leave the Resident's room. On 4/8/24 at 1:10 P.M., the surveyor observed Nurse #3 administering the IV antibiotic to Resident #60. Nurse #3 conducted hand hygiene and donned gloves. Nurse #3 then proceeded to administer the antibiotic as ordered, without donning a gown as indicated on the EBP signage. During an interview on 4/8/24 at 1:18 P.M., the surveyor asked Nurse #3 about the EBP signage posted outside of the Resident's room. Nurse #3 said that she should have worn gown and gloves when administering the IV medication to Resident #60 and did not wear the gown as required. During an interview on 4/8/24 at 2:24 P.M., CNA #2 said he was not aware that Resident #60 was on any type of precautions. The surveyor and CNA #2 reviewed the signage posted on the door to enter the Resident's room. CNA #2 said that he was not sure what the EBP precautions were for, but after reviewing the signage said that gown and gloves should be worn during personal care. When the surveyor asked about the observation from that morning when CNA #2 and CNA #1 were transferring the Resident using the hoyer lift, CNA #2 said that he should have worn a gown during that interaction but did not. During an interview on 4/9/24 at 1:47 P.M., Unit Manager (UM) #1 said when providing any direct care for residents with EBP precautions, including personal care or IV medication administration, the staff should be donning a gown and gloves. UM #1 further said that Resident #60 had a surgical incision and was receiving IV antibiotics so Enhanced Barrier Precautions needed to be in place.

Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who was moderately cognitively impaired, the Facility failed to ensure staff implemented and followed their Abuse Policy when Nurse #2 became aware of an alleged incident of possible physical abuse involving Resident #1 and Nurse #1, and did not immediately notify the Weekend Nurse Manager of the allegation, per Facility Policy, but waited until approximately five and a half hours later, therefore placing other residents at risk for potential abuse. Findings include: Review of the Facility's Policy, titled, Prevention, Identification, Investigation, and Reporting of Abuse, Neglect, Mistreatment, or Exploitation of a Resident or Misappropriation of Resident Property, dated 11/15/19, indicated that after ensuring the resident is protected, Nursing Home Staff must immediately report to his supervisor or the Administrator any allegation or suspicion of abuse, neglect, mistreatment or exploitation. Upon receiving a report of an allegation or suspicion of abuse, the supervisor shall immediately ensure that the resident is protected from any further violation from occurring and contact the Director of Nurses (DON) or his/her designee. The Policy indicated that if the alleged or suspected abuse implicates a staff member, the Supervisor shall immediately suspend the staff member until the investigation is complete. Resident #1 was admitted to the Facility in May 2022, diagnoses included delusional disorder, dysthymic disorder, and alcohol dependence with alcohol-induced persistent dementia. Review of Resident #1's Minimum Data Set (MDS) Quarterly Assessment, dated 11/29/22, indicated he/she had moderate cognitive impairment, was independent with mobility, and intermittently rejected care. Review of the Facility's Internal Investigation Report, undated, indicated Resident #1's Health Care Proxy (HCP) called the Facility on 01/08/23 at approximately 2:20 A.M. and told Nurse #1 that Resident #1 had just called her to report that a nurse (later identified as Nurse #1) kicked him/her in the stomach. The Report indicated Nurse #1 transferred the call to Nurse #2 who spoke to the HCP and checked on Resident #1. The Report indicated that Nurse #2 did not notify the Weekend Supervisor (or any other Administrative Staff) until approximately 7:40 A.M. (approximately five and one half hours after she became aware of the allegation). During an interview on 01/26/23 at 12:37 P.M., (and review of her Written Witness Statement, dated 01/11/23), Nurse #2 said that on 01/08/23 at approximately 2:45 A.M., Nurse #1 told her that Resident #1's daughter (HCP) would be calling her to report an allegation of an altercation that occurred between her (Nurse #1) and Resident #1. Nurse #2 said she talked to Resident #1's daughter (HCP) on the phone who reported that Resident #1 called her (daughter) and told her that Nurse #1 kicked him/her in the stomach. Nurse #2 said she assessed Resident #1 and he/she told her that Nurse #1 kicked him/her in the stomach. Nurse #2 said she called an left a voicemail for the Weekend Nurse Manager at approximately 6:00 A.M., but did not receive a call back until later when she reported the allegation of possible abuse to the Weekend Nurse Supervisor. Nurse #2 said she forgot about the two hour window for reporting, and that she should have reported it to the Weekend Nurse Manager immediately, but did not. Nurse #2 said Nurse #1 worked the remainder of the shift on Resident #1's unit. During an interview on 01/26/23 at 12:17 P.M., (and review of her Written Witness Statement, dated 01/08/23), Nurse #1 said that on 01/08/23 at approximately 2:00 A.M., Resident #1 demanded Tramadol (opioid pain medication) and she explained to him/her that he/she it was too soon, but that she could give him/her a different pain medication instead. Nurse #1 said she handed Resident #1 the medication in a cup and Resident #1 ran to his/her room with it. Nurse #1 said she told Resident #1 she needed to watch him/her take the medication, but he/she slammed the door on her. Nurse #1 said she walked away and then Resident #1 came out of his/her room to the nurses' station and said she (Nurse #1) kicked him/her in the stomach. Nurse #1 said she had not entered Resident #1's room because he/she had slammed the door on her. Nurse #1 said Resident #1 then called his/her daughter (HCP) and told her that she (Nurse #1) had kicked him/her in the stomach. Nurse #1 said she did not kick Resident #1 in the stomach. Nurse #1 said she called Nurse #2 and told her about the allegation, and that she (Nurse #2) should expect a call from Resident #1's daughter (HCP). During an interview on 01/27/23 at 12:21 P.M., (and review of her Written Witness Statement, dated 01/12/23), the Weekend Nurse Manager said that on 01/08/23 at approximately 6:00 A.M. she received an ambiguous text from Nurse #2 which did not mention abuse or seem urgent. The Weekend Nurse Manager said that at approximately 7:45 A.M., Nurse #2 notified her that some time between 2:00 A.M. and 3:00 A.M., Resident #1 reported that Nurse #1 kicked him/her in the groin. The Weekend Nurse Manager said by the time Nurse #2 notified her of the allegation, Nurse #1's shift had already ended and she (Nurse #1) had left the building. The Weekend Nurse Manager said she immediately called the Director of Nurses (DON) to report the allegation. During an interview on 01/26/23 at 2:12 P.M., the Director of Nurses (DON) said that on 01/08/23 at approximately 7:50 A.M., the Weekend Nurse Manager called to tell her that Resident #1 alleged that at some time between 2:00 A.M. and 3:00 A.M., Nurse #1 kicked him/her in the groin or stomach. The DON said Nurse #2 should have called her (DON) or the Weekend Nurse Manager immediately after she became aware of Resident #1's allegation of potential physical abuse. The DON said Nurse #1 worked the remainder of her shift, but should have (and would have) been suspended immediately pending the outcome of their investigation. The DON said she notified the Administrator immediately and they began their investigation. The DON said by the time she was notified of the allegation, Nurse #1's shift had ended and she (Nurse #1) had already left the Facility. During an interview on 01/26/23 at 2:42 P.M., the Administrator said staff are required to notify Administration immediately if potential abuse is suspected, but they did not. The Administrator said that as soon as Administration is notified of an allegation of potential abuse involving a staff member, the accused staff member is suspended pending an investigation. The Administrator said Nurse #1 should have been suspended immediately after the allegation was made, but since Administration was not notified until hours later, Nurse #1 worked the remainder of her shift on Resident #1's unit, but should not have.

Based on policy review, record review, observation and interviews, the facility failed to notify the Resident and their Physician of a significant change in the Resident's physical status in relation to his/her weight, for one sampled Resident (#56), out of a total sample of 15 residents. Findings include: Review of the facility policy titled, Nursing Service: Notification of Changes, dated 9/15/17, indicated: -the facility shall promptly notify the resident, consult with the resident's physician, and notify, consistent with his or her authority, the resident representative(s) when there are changes in the resident's condition or status, in order to obtain orders for appropriate treatment and monitoring, and promote the resident's right to make choices about treatment and care preferences. Resident #56 was admitted to the facility in April 2021. Review of the Nutrition Care Plan, initiated 4/29/21, indicated Resident #56 was at increased nutritional risk related to variable meal intake, and included the following intervention: Report change of condition to the primary care provider. Review of the Minimum Data Set (MDS) Assessment, dated 8/4/21, indicated Resident #56 had moderate cognitive impairment as evidenced by a score of 12 out of 15 on the Brief Interview for Mental Status (BIMS) Assessment, and experienced unplanned weight loss during the assessment period. Review of the Dietitian's Progress Note, dated 8/6/21, indicated Resident #56 had significant weight loss (weight loss of 5% or more in the last month or a loss of 10% or more in the last 6 months) and that he/she was not on a prescribed weight loss program. Further review of the progress note indicated the Resident had a 15 pound (lbs.) weight loss from May 2021 to July 2021, which was 16% of his/her total body weight. Review of Resident #56's clinical record did not indicate that the Physician, Resident/Resident Representative(s) were notified of the change in condition relative to the significant weight loss. During an interview on 8/27/21 at 8:31 A.M., the surveyor asked the Resident if he/she was notified of his/her significant weight loss. The Resident did not know his/her current weight, asked the surveyor and reacted with great surprise when his/her weight was relayed by the surveyor. During an interview on 8/27/21 at 1:45 P.M., the dietitian said she did not know who is responsible for notifying the Resident and/or Resident Representative and Physician about significant weight changes. During an interview on 8/27/21 at 4:00 P.M., the Director of Nurses (DON) said that there was a communication breakdown, and if the Physician was notified of the significant weight loss, there would be documentation in the medical record.

Based on record review, interview and observations, the facility failed to ensure care and services were provided relative to therapeutic nutritional interventions for one sampled Resident (#56) identified as at nutritional risk, out of a total sample of 15 residents. Findings include: For Resident #56, the facility failed to ensure weekly weights were monitored and failed to ensure nutritional interventions were provided as recommended by the dietitian. The Resident experienced significant weight loss (5 percent (%) of weight decline over one month, or 10% weight decline over six months) since admission. Resident #56 was admitted to the facility in April 2021. Review of the Minimum Data Set Assessment, dated 8/04/21, indicated Resident #56 had moderate cognitive impairment as evidenced by a score of 12 out of 15 on the Brief Interview for Mental Status (BIMS) Assessment. Review of Nutrition Comprehensive Assessment, completed by the Registered Dietitian (RD) on 5/7/21, indicated Resident #56 was at nutritional risk due to variable appetite. The note indicated the Resident's weight prior to admission was 100 pounds (lbs.). The assessment included the following intervention would be implemented: -obtain weekly weights Review of Resident #56's weight record indicted the following: - 5/15/21 94.0 lbs. - 5/21/21 91.6 lbs. - 7/15/21 80.8 lbs. - 8/15/21 82.0 lbs. There was no weight recorded for June 2021 nor any indication that weekly weights had been obtained, as per the RD's plan of care. Review of the Nutrition Comprehensive Assessment, completed on 8/13/21 by the RD, indicated Resident #56's weight was 80.8 lbs. on 7/15/21. The RD indicated this was a 15 lbs. (16%) weight loss since the last assessment, which was significant and was not prescribed by the Physician. The RD indicated the following interventions would be implemented: - obtain weekly weights (which was already an intervention from the 5/7/21 Nutrition Assessment) - add fortified/enhanced foods for improved protein and caloric intake at meals - to ensure best intake, position and posture during meals .adjust as part of meal set up, use cueing and prompting as positive reinforcement Review of physician progress notes [MEDICAL RECORD OR PHYSICIAN ORDER] . Further review of the clinical record did not indicate that the Physician or the Resident were notified of the significant weight loss. Review of Resident #56's Kardex (a communication tool used by nursing staff as a way to convey important information on their residents' needs) indicated the section under Eating/Nutrition was blank. During an interview on 8/25/21 at 2:45 P.M., Unit Manager (UM) #2 said resident weights were located in the electronic medical record except for the most recent weight which was located on a bulletin board near the nursing station. UM #2 said that if the dietitian had recommendations, a communication form would be completed and given to nursing and dietary. She said that if a dietitian recommendation required a Physician order, such as weekly weights or diet alterations, this would be placed in the Physician communication book. UM #2 said that once the Physician addresses the recommendation, it is removed from the communication book and not saved. UM #2 further said she did not see a weight recorded for the month of June 2021. On 8/26/21 at 12:10 P.M., the surveyor observed Resident #56 sitting in a reclined wheelchair in the hallway during lunch. A staff member repositioned the Resident's wheelchair from reclined to upright and placed a meal tray on a tray table in front of the Resident. The surveyor observed a large gap between the Resident and the tray table. After the Resident's meal was set up by the staff member, the surveyor observed the Resident attempting to scoot his/her buttocks back in the wheelchair. The Resident used his/her fully extended arm/hand and fork to reach a hamburger on the meal tray, was observed to flip the bun off the hamburger with the end of the fork, and was unable to reach the hamburger to eat it. The Resident with his/her fully extended arm, was then observed reaching for coleslaw with his/her fork and was only able to spear small strands. After 15 minutes, the Resident requested help in cutting the hamburger, and a staff member was observed to assist him/her by cutting up the hamburger, and then walked away. Prior to collecting the Resident's tray, the surveyor observed his/her meal was mostly left untouched. Review of Resident #56's lunch ticket, dated 8/26/21, did not indicate the addition of fortified foods, as per the dietitian's plan of care. During an interview on 8/26/21 at 1:57 P.M., the Food Service Director (FSD) said if a resident's diet included fortified foods, the meal ticket would specifically state the food that was fortified. The FSD said when there are dietary recommendations or changes to be made, the dietitian would write them on a communication slip, and give them to the FSD, as well as meet with her in person. On 8/27/21 at 8:31 A.M., the surveyor observed the Director of Nursing (DON) deliver Resident #56's breakfast tray. The surveyor observed the Resident's meal ticket which did not indicate the addition of fortified foods, as per the dietitian's plan of care. During an interview on 8/27/21 at 8:31 A.M., the surveyor asked the Resident if he/she was notified of his/her significant weight loss. The Resident did not know his/her current weight, asked the surveyor and reacted with surprise when his/her weight was relayed by the surveyor. The Resident said his/her usual weight was between 90 and 100 lbs. During an interview on 8/27/21 at 1:45 P.M., the RD said that Resident #56 was identified to be at nutritional risk upon admission. She said if she identified a resident at nutritional risk, she would communicate this to the staff through direct communication with nursing and through the care planning process. She said if clinical recommendations are made, such as nutritional supplements, requests for weekly weights or changes in medication, she fills out a Dietitian Communication Sheet, and gives it to the Unit Manager to follow up with the Physician. If dietary recommendations are made, such as adding fortified foods to a resident's meal plan, she would fill out a Dietary Communication form, and give it directly to the FSD to implement the intervention(s). The RD further said that she was not always aware if her interventions/recommendations are implemented. She said that she did not know who was responsible for monitoring resident weights or who notifies the Physician and Resident/Resident Representative if significant weight loss has occurred. The surveyor asked the RD how staff would know if a resident was supposed to have fortified foods, and she said she did not know. The RD said she was unaware that her recommendations for weekly weights and fortified food for Resident #56 were not implemented. During a follow-up interviews on 8/27/21 at 2:19 P.M. and 3:45 P.M., the FSD said she did not know Resident #56 was supposed to have fortified foods included with his/her meals, and was unable to locate a Dietary Communication form about this intervention. During an interview on 8/27/21 at 4:00 P.M., the DON said residents are usually weighed weekly unless otherwise determined by family preference, advanced directive and/or Physician and nursing input. She said there is no formal facility policy relative to weights. She said the Unit Managers and Nursing Assistants monitor resident weights, and if there was a concern, they would contact the dietitian and review the weight changes with the Physician. She said if the Physician was notified of a resident's weight change, there would documentation in the progress notes. The DON further said that there was a communication breakdown relative to the dietitian's recommendations to obtain weekly weights and the addition of fortified foods for Resident #56 as these interventions were not implemented.

Based on records reviewed and interviews for 1 of 6 Residents (Resident #1), whose [DIAGNOSES REDACTED].#1 experienced a sudden and significant change in condition with severe shortness of breath. - On [DATE] Resident #1 returned to the facility at 12:30 P.M., following an emergency room evaluation for [DIAGNOSES REDACTED] (low blood sugar level). The facility failed to perform a reconciliation of Resident #1's prescribed medications and as a result, Resident #1 did not receive oral medications for heart failure and hypertension; [MEDICATION NAME] (a diuretic) 60 milligrams (mg), [MEDICATION NAME] (for heart failure and hypertension) 10 mg, [MEDICATION NAME] (for heart failure) 12.5 mg, and [MEDICATION NAME] (for heart failure and hypertension) 50 mg. -Failed to ensure the Physician was notified for medications not given or clarify further instructions. - At 9:30 P.M. on [DATE], Resident #1 complained of shortness of breath but nursing staff failed to perform a comprehensive respiratory and cardiac assessment and failed to notify the Physician of Resident #1's change in respiratory status. - The Facility failed to use equipment per standards of practice for the non-rebreather mask. A 911 emergency was called at the facility. - A Hospital Report, dated [DATE] at 10:54 P.M., indicated Resident #1 had an [MEDICAL CONDITIONS] (a serious life-threatening injury, due to the partial lack of oxygen) and died 3 days later. Findings include: The Massachusetts Board of Registration in Nursing (Board) issues this Advisory Ruling on nursing practice pursuant to Massachusetts General Laws (G.L.), chapter 30A, section 8, and chapter 112, section 80B. The nurse licensed by the Massachusetts Board of Registration in Nursing (Board) is expected to engage in the practice of nursing in accordance with accepted standards of practice. The Assessment Technologies Institute, LLC indicated for the non Rebreather face mask, flow rates slower than 6 liters, the risk of rebreathing carbon [MEDICATION NAME] increases (an exhaled waste product of breathing, can cause difficulty breathing). The Facility Guideline, titled Oxygen Administration Ancillary Equipment Policy, dated [DATE] (from the contract respiratory corporation), indicated a Non Rebreathing mask requires a physician prescription and is used to administer higher concentrations of oxygen only when specifically prescribed by the physician. Flow rates must be sufficient (a minimum of 8 liters per minute) so that the reservoir bag remains partially filled on inspiration. Resident #1's [DIAGNOSES REDACTED]. The Physician's Admission Order, dated [DATE], indicated Resident #1 was a full code, that in the event of a respiratory or [MEDICAL CONDITION], all attempts of resuscitation will be attempted including CPR, intubation and ventilation. The physician's orders [REDACTED]. The Vital Sign Summary Sheet, dated [DATE] to [DATE] indicated Resident #1's oxygen saturation levels ranged from 92% to 94 % on oxygen via a nasal cannula. The Respiratory plan of care, dated [DATE], indicated Resident #1 had oxygen therapy related to ineffective gas exchange and the staff were to; Give medications as ordered by the Physician, to monitor for signs and symptoms of respiratory distress, monitor respirations, increased heart rate, pulse oximetry, restlessness, diaphoresis and report changes to the Physician. Keep the head of the bed elevated to a position comfortable for the resident. Stay with Resident during episodes of respiratory distress. Provide reassurance and allay anxiety. Nurses progress notes, dated [DATE] through [DATE] indicated Resident #1 was not normally short of breath at rest. At 5:00 A.M. on [DATE], Resident #1 complained of shortness of breath, his/her oxygen saturation was 86% (normal 95 to 100%) on 2 liters of oxygen via nasal cannula. Nurse's Progress Note dated [DATE], and written at 10:25 P.M., indicated Nurse #1 was called to Resident #1's room by a CNA because this Resident was trying to hit at her and told he/she could not breath. This note indicated Resident #1's oxygen saturation level was 72% (normal is 95 to 100%), was very anxious, pale, diaphoretic and trying to get out of bed. An oxygen mask was applied to Resident #1 and oxygen, his/her oxygen increased to 82%, and 911 emergency medical services (EMS) were called (at 9:52 P.M. and arrived at the 9:59 P.M.). Review of the vital sign summary indicated on [DATE] at 3:38 P.M., Resident #1's heart rate was 77 beats per minute (normal 60 to 100) and blood pressure ,[DATE] (normal ,[DATE]), no respiratory rate was documented. Another set of vital signs was not taken when Resident #1 complained of shortness of breath on [DATE] at 9:30 P.M Documentation indicated that Resident #1's respiratory rate and lungs were not auscultated (an indication of respiratory status) on [DATE] on the 3:00 P.M. to 11:00 P.M. shift. The Facility's report, dated [DATE], included a Police Report, dated [DATE] at 9:50 P.M., which indicated Resident #1 was lying in bed unconscious with very shallow breathing. Nurses and CNAs had administered a non-rebreather mask of oxygen to Resident #1. Resident #1's skin was clammy, lips were blue and was sweating profusely (signs and symptoms of decreased cardiac output). A Visitor of the Roommate (in Resident #1's Room) spoke to the Police. This Visitor said that prior to the Police being called to this Facility, a CNA came into the room to change Resident #1's disposable brief. The CNA lowered the bed so that this Resident was lying flat. Resident #1 said to the CNA, I can't breath while laying flat, the curtain was drawn and it appeared that Resident #1 began to struggle with the CNA and the CNA kept saying stop pushing. Resident #1 continued to say he/she could not breath and needed to sit up. The CNA left the room and left Resident #1 lying flat and returned a few seconds later with another aide to assist in changing Resident #1. The whole incident lasted approximately 5 minutes. After Resident #1 was changed, the staff noticed something was wrong with Resident #1 and called Emergency Medical Services (EMS). The Surveyor interviewed Visitor #1 and Visitor #2 at 11:10 A.M. and at 11:25 A.M. on [DATE]. Visitor #1 and Visitor #2 said that on [DATE] at 9:30 P.M., Nurse #1 and Nurse #2 came in Resident #1's Room to boost him/her up in bed. Resident #1 said Let me up, let me up, I can't breath the nursing staff did nothing to help Resident #1. Visitor #2 said that Nurse #2 said to Resident #1 your oxygen sats (saturation level) are fine. There was a documented oxygen saturation level (a estimate of oxygen in the blood stream) at 9:32 P.M. on [DATE], 94% (normal) on oxygen via a nasal cannula. An oxygen saturation level is only one indicator of respiratory function, the other indicators respiratory rate, heart rate and lung sounds were not done, to further assess Resident #1's chief complaint; shortness of breath. There was no documentation to indicate Nurse #1 or Nurse #2 obtained vital signs, auscultated lungs or monitored for signs and symptoms of fluid overload. Visitor #1 and Visitor #2 said at 9:45 P.M. on [DATE], CNA #1 came in to provide incontinent care to Resident #1. Resident #1 was struggling with CNA #1 and complained of shortness of breath, despite this Resident's complaint of difficulty breathing, he/she was observed lying flat in bed for 30 to 60 seconds while CNA #1 went to get assistance with Resident #1's incontinent care. Five minutes after Resident #1 incontinent care was provided, Resident #1 was unresponsive to verbal stimuli but was breathing and had a pulse. Visitor #2 said Resident #1's complaints of shortness of breath were dismissed multiple times until he/she became unresponsive. The Surveyor interviewed Nurse #1 at 3:28 P.M. on [DATE]. Nurse #1 said that when she went into Resident #1's room on [DATE] at approximately 5:00 P.M., to give him/her a boost up in bed, Resident #1 was short of breath, but Resident #1 was usually short of breath. (Visitor #1 and Visitor #2 said Resident #1 was complaining of shortness of breath on [DATE] at 9:30 P.M. when Nurse #1 came in to give Resident #1 a boost up in bed). Nurse #1 said that she did not listen to Resident #1's lungs. Nurse #1 said at approximately 9:30 P.M., CNA #1 came to her and said that Resident #1 was having difficulty breathing. Nurse #1 said Resident #1 said words to the effect of, I can not breath, and was pushing at CNA #1. Nurse #1 said that without a physician's orders [REDACTED].#1's oxygen via the nasal cannula to administer 5 liters via the oxygen concentrator and put a non-rebreather mask on the Resident, and with another oxygen concentrator turned the oxygen up to 5 liters (but documented in her note that an oxygen tank was brought to the bedside). Nurse #1 said that she did not notify the Physician of Resident #1's shortness of breath when she was in the room before Resident #1 was hospitalized . The Surveyor interviewed Nurse #2 at 1:15 P.M. on [DATE]. Nurse #2 said that Resident # 1 was not short of breath until after 9:00 PM. on [DATE]. Nurse #2 said after Resident #1 complained of, she took a oxygen saturation level which she thought was 92% (normal) (documented on [DATE] at 9:32 P.M. at 94%, when Resident #1 was complaining of shortness of breath). No further respiratory assessment was done, lung sounds, respiratory rate, heart rate (vital signs) when Resident #1 complained of shortness of breath. The EMTs run report, dated [DATE] indicated they were dispatched to the Facility at 9:52 P.M. arrived at the Facility at 9:59 P.M., for a Resident in [MEDICAL CONDITION]. The Staff stated that Resident #1 had [MEDICAL CONDITION]. Resident #1 was found to be pulseless, CPR was started by the EMTs, and Resident #1 was transported to the Hospital. Written in this report a bystander approached the EMTs and stated that Resident #1 had been complaining of having trouble breathing multiple times while the staff changed his/her clothes. The Surveyor interviewed Physician #1 at 12:54 P.M. on [DATE]. Physician #1 said that it probably was flash [MEDICAL CONDITIONS] and the oxygen administered by Nurse #1 would not have impacted Resident #1's [MEDICAL CONDITIONS]. But for the shortness of breath Resident #1 was having at approximately 9:30 P.M., the Physician should have been notified. Physician #1 said that usual oxygen parameters for a stable patient is maintaining the oxygen saturation levels of 1 to 4 liters, not above 4 liters. The Surveyor interviewed Nurse #4 (the Nurse assigned to Resident #1 on [DATE] during the 7:00 AM. to 300 P.M. shift) at 2:02. P.M. on [DATE]. Nurse #4 said she did not administer Resident #1's scheduled [MEDICATION NAME] (a diurectic medication to decrease the fluid accumulation from [MEDICAL CONDITION]) 60 mg, [MEDICATION NAME] 10 mg (a [MEDICAL CONDITION] and Hypertension medication), [MEDICATION NAME] 12.5 mg (a [MEDICAL CONDITION] Medication), and [MEDICATION NAME] (a Hypertension medication) 50 mg., because she thought the Hospital Emergency Department would administer these medications while the Resident was there from 4:30 A.M. to approximately 12:15 P.M. on [DATE] (for a hypoglycemic reaction). Nurse #4 said that medication reconciliation was not done with the Emergency Department regarding these medications. The Surveyor interviewed the Hospital Director of Quality Assurance at 11:30 A.M. on [DATE]. The Hospital Director of Quality Assurance said that during Resident #1's Emergency Department visit on [DATE] at 5:22 A.M., Resident #1 was not administered any medications. The emergency room documentation, dated [DATE] at 5:22 A.M., indicated Resident #1 was not administered the physician ordered 9:00 A.M. medications on [DATE]. The medication were omitted at the Facility for heart failure and hypertension; [MEDICATION NAME] 60 milligrams (mg), [MEDICATION NAME] 10 mg, [MEDICATION NAME] 12.5 mg, and [MEDICATION NAME] 50 mg. The Surveyor interviewed Physician #1 at 3:40 P.M. on [DATE]. Physician #1 said that Resident #1's decline was not related to the omission of the [MEDICAL CONDITION] and Hypertension medications on [DATE], based on his record review of the subjective and objective information. Resident #1's Hospital Discharge Summary dated [DATE] at 10:54 P.M. indicated Resident #1 was admitted from the Facility on [DATE] for an [MEDICAL CONDITIONS] (brain damage caused by lack of oxygen). The likely cause of [MEDICAL CONDITION] was acute exacerbation of [MEDICAL CONDITION], however it is unclear how long the patient remained hypoxic. Due to Resident #1 poor prognosis from an [MEDICAL CONDITIONS], the family opted for comfort care. Resident #1 died on [DATE].

Based on records reviewed and interviews for 1 of 6 Residents (Resident #1), whose [DIAGNOSES REDACTED]. - On [DATE] Resident #1 returned to the facility at 12:30 P.M., following an emergency room evaluation for [DIAGNOSES REDACTED] (low blood sugar level). The facility failed to perform a reconciliation of Resident #1's prescribed medications and as a result, Resident #1 did not receive oral medications for heart failure and hypertension; [MEDICATION NAME] (a diuretic) 60 milligrams (mg), [MEDICATION NAME] (for heart failure and hypertension) 10 mg, [MEDICATION NAME] (for heart failure) 12.5 mg, and [MEDICATION NAME] (for heart failure and hypertension) 50 mg. -The Facility failed to ensure the Physician was notified for medications not given or to clarify further instructions. -The Facility failed to respond appropriately to an acute situation when Resident #1 experienced a sudden and significant change in condition with severe shortness of breath. - At 9:30 P.M. on [DATE], Resident #1 complained of shortness of breath but nursing staff failed to perform a comprehensive respiratory and cardiac assessment and failed to notify the Physician of Resident #1's change in respiratory status. - Fifteen minutes later at 9:45 P.M. on [DATE], Certified Nursing Assistant #1 was observed laying Resident #1 flat in bed despite Resident #1 complaining multiple times of being short of breath. - Certified Nursing Assistant (CNA) #1 and CNA #2 didn't immediately call a Nurse for assistance when Resident #1 presented with signs and symptoms of Respiratory distress. - On [DATE] for 20 minutes (from 9:30 P.M. to 9:50 P.M.), Resident #1's multiple complaints of shortness of breath were ignored until he/she was unresponsive. - At approximately 9:50 P.M. Resident #1 became unresponsive and EMS (Emergency Medical Services was activated. - An Emergency Medical Technician (EMTs) and Police report, dated [DATE] at approximately 9:59 P.M., indicated Resident #1 was unconscious with very shallow breathing. The Nursing staff had administered oxygen via a non-rebreather mask. Resident #1's skin was clammy, lips were blue and was sweating profusely and progressed to a [MEDICAL CONDITION] and Resident #1 was transported to the Hospital. - A Bystander approached the Police and EMTs during their onsite visit and stated Resident #1 complained multiple times of having trouble breathing while the staff changed his/her clothes and requested that the head of the bed be elevated and Resident #1 was instead laid flat. - A Hospital Report, dated [DATE] at 10:54 P.M., indicated Resident #1 had an [MEDICAL CONDITIONS] (a serious life-threatening injury, due to the partial lack of oxygen). The likely cause of [MEDICAL CONDITION] was acute exacerbation of [MEDICAL CONDITION], however it is unclear how long the patient remained hypoxic (a below normal level of oxygen in the blood, it is a sign of a problem related to breathing or circulation, which may result in various symptoms, such as shortness of breath). Resident #1 was made comfort care due to the poor prognosis for recovery and died 3 days later. Findings include: Resident #1's [DIAGNOSES REDACTED]. The Registered Nurse (RN) job description, dated ,[DATE], under primary job responsibilities and duties that RN assesses residents' conditions on an on-going basis. Accurately and promptly reports significant changes to supervisor, physician and responsible party while keeping accurately and timely documentation reflecting resident care and condition. The Physician's Admission Order, dated [DATE], indicated Resident #1 was a full code, that is in the event of a respiratory or [MEDICAL CONDITION], all attempts of resuscitation will be attempted including CPR, intubation and ventilation. The physician's orders [REDACTED]. The Vital Sign Summary Sheet, dated [DATE] to [DATE] indicated Resident #1's oxygen saturation levels ranged from 92% to 94 % on oxygen via a nasal cannula. The Respiratory plan of care, dated [DATE], indicated Resident #1 had oxygen therapy related to ineffective gas exchange and the staff were to give medications as ordered by the Physician, to monitor for signs and symptoms of respiratory distress, monitor respirations, increased heart rate, pulse oximetry, monitor Resident #1 for restlessness, diaphoresis and report changes to the Physician. Keep the head of the bed elevated to a position comfortable for the resident. Stay with Resident during episodes of respiratory distress. Provide reassurance and allay anxiety. Nurses progress notes, dated [DATE] through [DATE] indicated Resident #1 was not normally short of breath at rest. At 5:00 A.M. on [DATE], Resident #1 complained of shortness of breath, his/her oxygen saturation was 86% (normal is greater than 90%) on 2 liters of oxygen via nasal cannula. Nurse's Progress Note, dated [DATE], (written at 10:25 P.M.), indicated Nurse #1 was called to Resident #1's room by a CNA because this Resident was trying to hit at her and told he/she could not breath. This note indicated Resident #1's oxygen saturation level was 72% (normal is 95 to 100%), was very anxious, pale, diaphoretic and trying to get out of bed. An oxygen mask was applied to Resident #1 and oxygen, his/her oxygen increased to 82%, and 911 emergency medical services (EMS) were called. Review of the vital sign summary record indicated on [DATE] at 3:38 P.M., Resident #1's heart rate was 77 beats per minute (normal 60 to 100) and blood pressure ,[DATE] (normal ,[DATE]), no respiratory rate was documented. Another set of vital signs was not taken when Resident #1 complained of shortness of breath on [DATE] at 9:30 P.M Documentation indicated that Resident #1's respiratory rate and lungs were not auscultated (an indication of respiratory status) on [DATE] on the 3:00 P.M. to 11:00 P.M. shift. The Facility's Investigation File, dated [DATE], included a Police Report, dated [DATE] at 9:50 P.M., which indicated Resident #1 was lying in bed unconscious with very shallow breathing. Nurses and CNAs had administered a non-rebreather mask of oxygen to Resident #1. Resident #1's skin was clammy, lips were blue and was sweating profusely (signs and symptoms of decreased cardiac output). A Visitor of the Roommate (in Resident #1's Room) spoke to the Police. This Visitor said that prior to the Police being called to this Facility, a CNA came into the room to change Resident #1's disposable brief. The CNA lowered the bed so that this Resident was lying flat. Resident #1 said to the CNA, I can't breath while laying flat, the curtain was drawn and it appeared that Resident #1 began to struggle with the CNA and the CNA kept saying stop pushing. Resident #1 continued to say he/she could not breath and needed to sit up. The CNA left the room and left Resident #1 lying flat and returned a few seconds later with another aide to assist in changing Resident #1. The whole incident lasted approximately 5 minutes. After Resident #1 was changed, the staff noticed something was wrong with Resident #1 and called Emergency Medical Services (EMS). The Surveyor interviewed Visitor #1 and Visitor #2 at 11:10 A.M. and at 11:25 A.M. on [DATE]. Visitor #1 and Visitor #2 said that on [DATE] at 9:30 P.M., Nurse #1 and Nurse #2 came in Resident #1's Room to boost him/her up in bed. Resident #1 said Let me up, let me up, I can't breath the nursing staff did nothing to help Resident #1. Visitor #2 said that Nurse #2 said to Resident #1 your oxygen sats (saturation level) are fine. There was a documented oxygen saturation level (a estimate of oxygen in the blood stream) at 9:32 P.M. on [DATE], 94% (normal) on oxygen via a nasal cannula. An oxygen saturation level is only one indicator of respiratory function, the other indicators respiratory rate, heart rate and lung sounds were not documented as being done, to further assess Resident #1's chief complaint; shortness of breath. There was no documentation to indicate Nurse #1 or Nurse #2 obtained vital signs, auscultated lungs or monitored for signs and symptoms of fluid overload. Visitor #1 and Visitor #2 said at 9:45 P.M. on [DATE], CNA #1 came in to provide incontinent care to Resident #1. Resident #1 was struggling with CNA #1 and complained of shortness of breath, despite this Resident's complaint of difficulty breathing, he/she was observed lying flat in bed for 30 to 60 seconds while CNA #1 went to get assistance with Resident #1's incontinent care. Five minutes after Resident #1 incontinent care was provided, Resident #1 was unresponsive. Visitor #2 said Resident #1's complaints of shortness of breath were dismissed multiple times until he/she became unresponsive. The Surveyor interviewed Nurse #1 at 3:28 P.M. on [DATE]. Nurse #1 said that when she went into Resident #1's room on [DATE] at approximately 5:00 P.M., to give him/her a boost up in bed, Resident #1 was short of breath, but Resident #1 was usually short of breath. (Visitor #1 and Visitor #2 said Resident #1 was complaining of shortness of breath on [DATE] at 9:30 P.M. when Nurse #1 came in to give Resident #1 a boost up in bed). Nurse #1 said that she did not listen to Resident #1's lungs. Nurse #1 said at approximately 9:30 P.M., CNA #1 came to her and said that Resident #1 was having difficulty breathing. Nurse #1 said on arrival to the room Resident #1 told her words to the effect I can not breath, and he/she was pushing at CNA #1. Nurse #1 said that without a physician's orders [REDACTED].#1's oxygen via the nasal cannula to administer 5 liters via the oxygen concentrator and put a non-rebreather mask on the Resident, and with another oxygen concentrator turned the oxygen up to 5 liters (but documented in her note that an oxygen tank was brought to the bedside). Nurse #1 said that she did not notify the Physician of Resident #1's shortness of breath at 5:00 P.M. The Surveyor interviewed Nurse #2 at 1:15 P.M. on [DATE]. Nurse #2 said that Resident # 1 was not short of breath until after 9:00 PM. on [DATE]. Nurse #2 said after Resident #1 complained of shortness of breath, she took a oxygen saturation level which she thought was 92% (normal). No further respiratory assessment was done, lung sounds, respiratory rate, heart rate (vital signs) when Resident #1 complained of shortness of breath. The Surveyor interviewed the Director of Nursing (DON) at 4:05 P.M. on [DATE]. The DON said she was not aware Nurse #1 did not notify the Physician of Resident #1's medical decline, or that Nurse #1 had initiated a non-rebreather mask connected to an oxygen concentrator, and also increased the oxygen delivered to the nasal cannula. The EMT's run report, dated [DATE] indicated they were dispatched to the Facility at 9:52 P.M. arrived at the Facility at 9:59 P.M., for a Resident in [MEDICAL CONDITION]. The Staff stated that Resident #1 had [MEDICAL CONDITION]. Resident #1 was found to be pulseless, CPR was started by the EMTs, and Resident #1 was transported to the Hospital. Written in this report a bystander approached the EMTs and stated that Resident #1 had been complaining of having trouble breathing multiple times while the staff changed his/her clothes. The Surveyor interviewed Physician #1 at 12:54 P.M. on [DATE]. Physician #1 said that it probably was flash [MEDICAL CONDITIONS] and the oxygen administered by Nurse #1 would not have impacted Resident #1's [MEDICAL CONDITIONS]. The Physician said for the shortness of breath Resident #1 was having at approximately 9:30 P.M., the Physician should have been notified. Physician #1 said that usual oxygen parameters for a stable patient is maintaining the oxygen saturation levels of 1 to 4 liters, and not above 4 liters. The Surveyor interviewed Nurse #4 (the Nurse assigned to Resident #1 on [DATE] during the 7:00 AM. to 300 P.M. shift) at 2:02. P.M. on [DATE]. Nurse #4 said she did not administer Resident #1's scheduled [MEDICATION NAME] (a diuretic medication to decrease the fluid accumulation from [MEDICAL CONDITION]) 60 mg, [MEDICATION NAME] 10 mg (a [MEDICAL CONDITION] and Hypertension medication), [MEDICATION NAME] 12.5 mg (a [MEDICAL CONDITION] Medication), and [MEDICATION NAME] (a Hypertension medication) 50 mg., because she thought the Hospital Emergency Department would administer these medications while the Resident was there from 4:30 A.M. to approximately 12:15 P.M. on [DATE] (for a hypoglycemic reaction). Nurse #4 said that medication reconciliation was not done with the Emergency Department regarding these medications. The Surveyor interviewed the Hospital Director of Quality Assurance at 11:30 A.M. on [DATE]. The Hospital Director of Quality Assurance said that during Resident #1's Emergency Department visit on [DATE] at 5:22 A.M., Resident #1 was not administered any medications. The Surveyor interviewed Physician #1 at 3:40 P.M. on [DATE]. Physician #1 said that Resident #1's decline was not related to the omission of the [MEDICAL CONDITION] and Hypertension medications on [DATE], based on his record review of the subjective and objective information. Resident #1's Hospital Discharge Summary dated [DATE] at 10:54 P.M. indicated Resident #1 was admitted on [DATE] for an [MEDICAL CONDITIONS]. The likely cause of [MEDICAL CONDITION] was acute exacerbation of [MEDICAL CONDITION], however it is unclear how long the patient remained hypoxic. Due to Resident #1 poor prognosis from an [MEDICAL CONDITIONS], the family opted for comfort care. Resident #1 died on [DATE].

Based on record review, interview, and observation, the Facility failed to ensure that the environment was free of accident hazards for 1 of 2 sampled residents (Resident #1). Nurse #1 reheated 2/3 of a cup of coffee for Resident #1 for 50 seconds in the microwave, and gave the coffee to Resident #1 without checking the temperature of the liquid. The coffee spilled in Resident #1's lap, and he/she sustained second degree burns to the right and left thighs. The findings include: The face sheet indicated that Resident #1 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. The quarterly Minimum Data Set (MDS) assessment, dated 11/6/11, indicated that Resident #1 scored 9 out of 15 on a cognitive rating scale, which indicated mild cognitive impairment. The MDS indicated that Resident #1 was independent for eating. The MDS indicated that Resident #1's [DIAGNOSES REDACTED]. The incident report, dated 12/9/11, indicated that Resident #1 spilled hot coffee on both thighs, the physician was notified, and that he/she would be evaluated by occupational therapy for any change in the ability to eat alone. The report indicated that the plan included that Nurse #1 would educate staff, and thermometers would be available on each unit, by the microwaves, in order for staff to test the temperature of reheated food. The nurse's note, dated 12/9/11 at 2:38 P.M., indicated that Resident #1 spilled hot coffee on both thighs. The note indicated that cool compresses were applied, the physician was notified, and Resident #1 received pain medication. The nurse's note, dated 12/10/11 at 12:34 A.M., indicated that the areas on Resident #1's upper thighs where the coffee spilled were blistered, cool compresses were applied, and the physician was notified of the change. The care plan, dated 12/14/11, 5 days after the incident, developed to address Resident #1's burns, included staff were to monitor Resident #1's burns for drainage or odor, and Resident #1 for signs of increased pain. The physician progress notes [REDACTED]. The Surveyor interviewed Nurse #1 on 12/30/11 at 11:30 A.M. Nurse #1 said that on 12/9/11, at approximately 1:00 P.M. or 1:30 P.M., Resident #1 asked her to heat up what was left of Resident #1's cup of coffee from lunch (approximately 30 to 60 minutes earlier). Nurse #1 said that she put Resident #1's cup of coffee, which was approximately 2/3 full, into the microwave and set the microwave for 50 seconds. Nurse #1 said that she did not check the temperature of the coffee after it was reheated, prior to giving it back to Resident #1. Nurse #1 said that a short time later, she was on the telephone at the nurse's station when Nurse #2 told her that Resident #1 had spilled the coffee and been burned. Nurse #1 said that she was, "written up" for the incident and asked to learn about the thermometers and teach other staff. Nurse #1 said that she received the thermometers approximately 2 weeks after the incident and had been learning about them. Nurse #1 said that since the incident, she taught 2 staff members about the thermometers, but did not initiate any education until the day of survey (12/30/11). The Surveyor interviewed Certified Nurse Aide (CNA) #1 on 12/30/11 at 1:55 P.M. CNA #1 said that on 12/9/11, she was across the hall from Resident #1's room when she heard a cup fall and Resident #1 say that it was burning. CNA #1 said that she pulled Resident #1's pants away from the skin, took Resident #1 to the bathroom, removed the wet clothing and applied cool compresses, after which she called for the nurse. CNA #1 said there were two very red areas on Resident #1's upper thighs and by approximately 3:10 P.M., the areas had blistered. CNA #1 said that she was inserviced about reheating of liquids on the day of survey (12/30/11). The Surveyor interviewed Nurse #2 on 12/30/11 at 2:10 P.M. Nurse #2 said that on 12/9/11, she was near the nurse's station when CNA #1 told her that Resident #1 had been burned. Nurse #2 said that she told Nurse #1 and went to Resident #1's room. Nurse #2 said that cold compresses were placed on Resident #1's thighs, the physician was notified and the physician ordered treatment for [REDACTED].#1's thighs were initially very red and then the areas blistered. The Surveyor interviewed the Director of Nursing (DON) on 12/30/11 at 9:00 A.M. The DON said that Nurse #1 reheated a partial cup of coffee for Resident #1 and did not check the temperature of the liquid before giving it to Resident #1. The DON said that the coffee spilled in Resident #1's lap, causing burns to both upper thighs. The DON said that since the incident, staff was responsible for checking the temperature of reheated liquids before serving to residents. The DON said that thermometers were available at the microwaves on the nursing units for staff to be able to measure the temperatures. The DON said that Nurse #1 was asked to do research on the heating of liquids and present an inservice to staff. The DON said that this inservicing had not been completed as of the day of survey and staff was learning about precautions to use, by word of mouth. The DON said there was no Facility policy relative to the reheating of liquids at the time of the incident. The DON said that Resident #1 had not been re-evaluated by occupational therapy for changes in the ability to eat alone. The Surveyor interviewed the Administrator on 12/30/11 at 12:00 P.M. The Administrator said that thermometers were ordered right away and were to be kept by the microwaves. The Administrator said he was not aware that the thermometers were not accessible to staff. The invoice, dated 12/15/11, 6 days after the incident, indicated that the Facility ordered 4 digital thermometers. By observation on the day of survey, 12/20/11, the Surveyor accompanied by Nurse #1 during a dressing change for Resident #1, noted that he/she had a second degree burn on the right upper thigh which measured 5 centimeters (cm) long and 7 cm wide, and a second degree burn on the left upper thigh which measured 3 cm long and 2.9 cm wide. The Facility policy on Serving Hot Beverages, developed on the day of survey (12/30/11), 21 days after the incident, indicated that beverages should not exceed 140 degrees Fahrenheit and that the temperature of reheated liquids should be checked by staff before serving to residents. During a tour of the Facility on the day of survey, the Surveyor, accompanied by the Director of Nursing, noted that there were no thermometers available at the site of the microwave on each of the 2 nursing care units, and there was no signage relative to the reheating of liquids for residents. The Surveyor interviewed the Staff Development Coordinator (SDC) on 12/30/11 at 2:45 P.M. The SDC said that he was aware that a resident had been burned from hot coffee, but that he was not asked to inservice staff.