Deficiency Index

Glenbridge Health And Rehabilitation

Boone, North Carolina · CCN 345163

19 surveys since 2011. The first finding at harm level was recorded in 2015.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
107
Surveys
19
Harm or worse
7
Immediate jeopardy
7
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy7

Findings at the most serious level CMS records.

Beyond CMS’s monthly file14/19

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
134
Ownership
For profit - Limited Liability company
Chain
BRIGHTON HEALTHCARE
County
Watauga · rural
Medicare-certified since
1977

CMS ratings

Overall
1
Health inspection
1
Staffing
1
Quality measures
2

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.

Weighted by harm level, against 92 for-profit facilities with 128 or more beds in North Carolina.

Last survey on record

Mar 27, 2026

227 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.533.49
Registered-nurse hours per resident day0.55—
Annual nurse turnover60.6%52.4%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$32,349 across 3 penalties
Payment denials
1

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ12.4%K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD2356.1%E1229.3%F37.3%
No harm, potential for minimalA—B12.4%C12.4%
CMS’s current file: 41 of the 107 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F8124×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F8013×

    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

  • F8043×

    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

  • F5502×

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F5842×

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

In the surveyor’s words

From the most serious findings on record at Glenbridge Health And Rehabilitation, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF551Feb 6, 2025

    Based on observation, record review, and staff, Legal Guardian, and former facility Executive Director interviews, the facility failed to exercise the rights of the Resident's Representative when Resident #115 had unsupervised visits with her son despite restricted visitation instructions from the Legal Guardian. The Legal Guardian stated, on Friday 1/24/2025, she informed the Admission's Director and the Resident Concierge Resident #115 was not to have visits from her son without supervision. Resident #115 was cognitively impaired, was adjudicated incompetent, and had history of sexual interactions with her son that included sexual intercourse, open mouth kissing, and inappropriate touching as witnessed by the previous facility's Executive Director. […]

  • No harm, potential for more than minimal, widespreadF801Feb 6, 2025

    Based on observation and staff interviews, the facility failed to employ a director of food and nutrition services that met the minimum qualifications, and it affected 106 of 109 residents. Findings included: On 01/27/2025 at 10:10 AM, the Dietary Manager was interviewed and revealed that he did not have any of the following: certification as a dietary manager or food manager, national certification for food service management and safety, an associate's or higher degree in food service management or in hospitality, 2 or more years of experience in the position of Director of Food and Nutrition Services in a nursing facility setting. The Dietary Manager stated that he does have a dietician that he can consult, but he did not know her name. He stated that he could call her if needed. […]

  • No harm, potential for more than minimal, widespreadF801Oct 5, 2023

    Based on staff interviews the facility failed to employ a qualified director of food and nutrition services with the competencies and skills required to carry out food and nutrition services for 88 of 88 residents. The findings included: An interview was conducted with the Dietary Manager on 10/04/23 at 12:04 PM and revealed that he had been employed by the facility for three months and was appointed the Dietary Manager position at the end of August 2023. He stated that the facility had sent him to a sister facility for three days for some training, but he had not gone through the certified dietary manager class and had no education in food and nutrition. […]

  • No harm, potential for more than minimal, widespreadF812Oct 5, 2023

    Based on observations, record review, and staff interviews the facility failed to maintain the final rinse cycle of the high temperature dish machine according to manufacturer's recommendations, failed to remove expired food items from the dry goods storage area, failed to maintain a clean floor free from grease build-up and clean vent on the reach-in cooler and failed to keep the food preparation area free of chemicals and personal drinks. In addition, the facility failed to maintain the walk-in freezer free of ice build-up and failed to discard frozen food with signs of freezer burn. The facility also failed to ensure dietary staff wore hair coverings in the food preparation area. This deficient practice had the potential to affect the food served to residents. […]

  • No harm, potential for more than minimal, patternF565Mar 27, 2026

    Based on record review and resident and staff interviews, the facility failed to resolve and communicate the facility's efforts to address concerns and/or suggestions voiced by residents during Resident Council meetings for 10 of 11 months reviewed (February 2025, March 2025, April 2025, May 2025, June 2025, July 2025, August 2025, October 2025, November 2025, and January 2026).Findings included:Review of the Resident Council Minutes for the period February 2025 through January 2026 revealed the following:a. […]

Read 26 findings in full →The most serious and the most recent: 26 of 107 on record.

Every survey on record

FindingsAt actual harm or above

  • Mar 27, 2026Standard and complaint10 findings
  • Apr 16, 2025Complaint5 findings
  • Feb 6, 2025Standard and complaint16 findings · 1 harm
  • Dec 13, 2023Complaint4 findings
  • Oct 5, 2023Standard and complaint6 findings
  • Oct 9, 2020Complaint4 findings · 1 harm
  • Jan 24, 2020Standard and complaint3 findings
  • Mar 7, 2019Standard7 findings
Show the 11 earlier surveys
  • Nov 8, 2018Complaint1 finding
  • May 3, 2018Complaint1 finding
  • Feb 24, 2018Standard8 findings · 2 harm
  • Nov 29, 2017Complaint1 finding
  • Feb 3, 2017Standard10 findings
  • Feb 19, 2016Complaint3 findings · 1 harm
  • Dec 17, 2015Standard8 findings
  • Oct 28, 2015Complaint2 findings
  • Feb 27, 2015Standard and complaint14 findings · 2 harm
  • Aug 23, 2012—3 findings
  • Jul 29, 2011—1 finding

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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