Friendship Health and Rehab Center
Roanoke, Virginia · CCN 495092
20 surveys since 2010, 1 of them producing a finding at harm level or worse.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 131
- Surveys
- 20
- Harm or worse
- 1
- Immediate jeopardy
- 0
Findings where a surveyor recorded actual harm to a resident.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 253
- Ownership
- Non profit - Corporation
- Chain
- Independent
- County
- Roanoke City
- Medicare-certified since
- 1974
CMS ratings
- Overall
- 4
- Health inspection
- 4
- Staffing
- 3
- Quality measures
- 4
CMS’s own Five-Star ratings.
Compared with similar facilities
Not shown for this facility: too few citations in window (n=18, floor 20).
Last survey on record
Oct 29, 2024
741 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.93 | 4.03 |
| Registered-nurse hours per resident day | 0.48 | — |
| Annual nurse turnover | 48.1% | 39.8% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
No fines, payment denials or special-focus designation on the current CMS record.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G— | H— | I— |
| No harm, potential for more than minimal | D1694.1% | E15.9% | F— |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F6843×
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- F7612×
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- F5581×
Reasonably accommodate the needs and preferences of each resident.
- F5841×
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- F6071×
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
In the surveyor’s words
From the most serious findings on record at Friendship Health and Rehab Center, in the surveyor’s own words.
- No harm, potential for more than minimal, patternF679Oct 29, 2024
Based on observation, staff interview, and family interview the facility staff failed to provide an activities program designed to meet the needs of the residents for one of 5 units, memory care unit. The findings included: For the memory care unit, the facility staff failed to provide meaningful and engaging activities. Surveyor spoke with a family member on 10/23/24 at 1:20 pm. Resident's family member stated, They need more activities for these people, they just have them sitting in a room, waiting to die. They all just sit there and sleep. Surveyor made the following observations on the memory care unit: 10/23/24 at 2:05 pm-Residents seated in dining room, eating lunch. Staff stated lunch trays don't arrive on unit until around 1:00 pm. […]
- No harm, potential for more than minimal, isolatedF584Oct 29, 2024
Based on observation, staff interview and family interview the facility staff failed to maintain essential equipment for one of 35 residents, Resident #201. The findings included: For Resident #201 the facility staff failed to ensure the toilet was in proper working order. Resident #201's face sheet listed diagnoses which included but not limited to Alzheimer's disease and chronic kidney disease. Resident #201's most recent minimum data set with an assessment reference date of 08/14/24 coded the resident as having both and long- and short-term memory problems with severely impaired cognitive skills for daily decision making. Surveyor spoke with Resident #201's family member on 10/23/24 at 1:20 pm. […]
- No harm, potential for more than minimal, isolatedF684Oct 29, 2024
Based on staff interviews and clinical record review, the facility staff failed to follow medical provider orders for one (1) of 35 sampled residents (Resident #88). The findings include: The facility staff failed to administer Resident #88's Sevelamer as ordered by the medical provider. The medication had been scheduled to be administered during a time the resident was also scheduled to receive dialysis outside of the facility. (Sevelamer is medication given to individuals with chronic kidney disease. Sevelamer is used to manage an individual's phosphorus and/or calcium levels.) Resident #88's Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of 10/2/24, was signed as completed on 10/8/24. […]
- No harm, potential for more than minimal, isolatedF842Oct 29, 2024
Based on observations, staff interviews, clinical record review, and facility document review, the facility staff failed to ensure complete and/or accurate clinical records for three (3) of 35 sampled residents (Resident #5, Resident #29, and Resident #88). The findings include: 1. The facility staff failed to document complete and/or accurate information related to Resident #88's wound care. Resident #88's Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of 10/2/24, was signed as completed on 10/8/24. Resident #88 was assessed as usually able to make self understood and as able to understand others. […]
- No harm, potential for more than minimal, isolatedF849Oct 29, 2024
Based on staff interview, clinical record review, and facility document review the facility staff failed to collaborate care with the contract Hospice company for 1 of 2 residents, Resident #331. The findings included: The facility staff failed to coordinate care with the contract Hospice company. The clinical record did not include Hospice visit notes. Resident #331's clinical record included the following diagnosis, malignant neoplasm of upper lobe, left bronchus or lung. There was no completed minimum data set (MDS) assessment for this resident. Resident #331's clinical record included provider orders to admit to Hospice 10/18/24. During the entrance conference the survey team requested information regarding the Hospice contracts. […]
Read 21 findings in full →The most serious and the most recent: 21 of 131 on record.
Every survey on record
FindingsAt actual harm or above
- Oct 29, 2024Standard5 findings
- Mar 23, 2023Complaint1 finding
- Mar 10, 2022Standard5 findings
- Jun 17, 2021Standard7 findings
- Feb 6, 2020Complaint3 findings
- Sep 20, 2019Complaint2 findings
- May 14, 2019Complaint2 findings
- Nov 16, 2018Standard13 findings
Show the 12 earlier surveys
- Aug 10, 2017Standard and complaint10 findings
- Aug 4, 2016Standard8 findings
- Jul 23, 2015Standard and complaint22 findings
- Oct 23, 2014Standard5 findings
- Jul 2, 2014Complaint3 findings
- Nov 12, 2013—11 findings
- Nov 8, 2012—8 findings
- May 10, 2012—3 findings
- Mar 28, 2012—5 findings · 1 harm
- Dec 15, 2011—3 findings
- Sep 15, 2011—14 findings
- Oct 28, 2010—1 finding
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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