Deficiency Index

Twin Lakes Rehabilitation and Nursing

South Hill, Virginia · CCN 495177

12 surveys since 2010. The first finding at harm level was recorded in 2015.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
181
Surveys
12
Harm or worse
8
Immediate jeopardy
0
The record, 2010–2023
’10’15’20’23
No harm recordedHarm or worseNot surveyed
Harm or worse8

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file9/12

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
140
Ownership
Non profit - Corporation
Chain
EASTERN HEALTHCARE GROUP
County
Mecklenburg · rural
Medicare-certified since
1987

CMS ratings

Overall
3
Health inspection
4
Staffing
1
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Not shown for this facility: too few citations in window (n=11, floor 20).

Last survey on record

May 3, 2023

1,286 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.104.03
Registered-nurse hours per resident day0.33—
Annual nurse turnover72.0%39.8%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG311.1%H—I—
No harm, potential for more than minimalD1451.9%E725.9%F13.7%
No harm, potential for minimalA—B—C27.4%
CMS’s current file: 27 of the 181 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6842×

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F6862×

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

  • F6952×

    Provide safe and appropriate respiratory care for a resident when needed.

  • F7252×

    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

  • F8422×

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

In the surveyor’s words

From the most serious findings on record at Twin Lakes Rehabilitation and Nursing, in the surveyor’s own words.

  • No harm, potential for more than minimal, patternF684May 3, 2023

    Based on resident interview, staff interview, and clinical record review, the facility staff failed to obtain orders for the care and treatment of a colostomy for one of 20 residents, Resident #67. Findings were: Resident #67 was admitted to the facility with the following diagnoses including but not limited to: diabetes mellitus, hypertension, anxiety, depression, and gastro-esophageal reflux. An annual MDS (minimum data set) with an ARD (assessment reference date) of 04/06/2023 assessed Resident #67 as cognitively intact with a summary score of 14. On 05/02/2023 at approximately 2:15 p.m., Resident #67 was interviewed regarding life in the facility. During the conversation she stated that she had a colostomy. […]

  • No harm, potential for more than minimal, patternF725Jun 10, 2021

    Based on observation, resident interview, staff interview, and clinical record review, the facility staff failed to ensure sufficient staffing to provide resident care for 3 of 23 residents in the survey sample, Resident #74, Resident #11, and Resident #33. Resident #74, Resident #11, and Resident #33 did not receive their showers as scheduled. The findings include: 1. Resident #74 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . The most recent minimum data set (MDS) dated [DATE] was a quarterly assessment and assessed Resident #74 as cognitively intact for daily decision making with a score of 14 out of 15. Under section G - Functional Status, the MDS assessed Resident #74 total dependent with the assistance of one person for bathing. […]

  • No harm, potential for more than minimal, patternF812Jun 10, 2021

    Based on observation, staff interview and facility document review, the facility staff failed to store and prepare food in a sanitary manner. Frozen meat patties were stored uncovered and unlabeled in the freezer. Sliced cheese was stored in the refrigerator without a date opened or use by date. The manual can opener in the main kitchen was dirty. The findings include: On 6/8/21 at 11:48 a.m., accompanied by the dietary manager (other staff #2), the kitchen and food storage areas were inspected. Observed in the walk-in freezer was a large bag of frozen turkey sausage patties. The bag was open with the meat patties exposed to air. The turkey sausage patties had no manufacturer's label and no date opened or use by date posted on the bag. […]

  • No harm, potential for more than minimal, isolatedF607May 3, 2023

    Based on review of employee files, staff interview, and review of facility policy, the facility failed to implement their abuse prevention policy for the screening of new employees. The facility failed to obtain a Sworn Statement from seven of 24 new hired employees. The findings were: At approximately 1:30 p.m. on 5/3/2023, a review of 24 randomly selected personnel files of facility employees hired in the last two years was conducted. Two employees from the Human Resources Department assisted in the review. Documents included in the review were the Sworn Statement, Criminal Record Check, License (if applicable), and References. The review identified seven employees who did not have a Sworn Statement in their individual personnel file. […]

  • No harm, potential for more than minimal, isolatedF657May 3, 2023

    Based on staff interview and clinical record review, the facility staff failed to revise the comprehensive care plan for one of twenty residents in the survey sample (Resident #47). The findings include: Resident #47's care plan was not revised to include interventions for injury prevention following bruising to the resident's hand/finger. Resident #47 was admitted to the facility with diagnoses that included Parkinson's disease, dementia, atrial fibrillation, gout, hypertension, congestive heart failure, arthritis, and depression. […]

Read 25 findings in full →The most serious and the most recent: 25 of 181 on record.

Every survey on record

FindingsAt actual harm or above

  • May 3, 2023Standard6 findings
  • Jun 10, 2021Standard5 findings
  • May 30, 2019Standard16 findings · 3 harm
  • May 10, 2018Standard16 findings · 2 harm
  • Mar 16, 2017Standard11 findings
  • Oct 6, 2016Standard and complaint19 findings
  • Oct 26, 2015Standard and complaint26 findings · 3 harm
  • Oct 23, 2014Standard20 findings
Show the 4 earlier surveys
  • Sep 26, 2013Standard18 findings
  • Oct 18, 2012—11 findings
  • Nov 3, 2011—20 findings
  • Oct 14, 2010—13 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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