Based on observation, interviews, and record review, the facility did not ensure that residents had the right to receive visitors of their choosing at the time of their choosing for 1 of 19 residents (R5) reviewed for visitation rights. This resulted in R5 experiencing depression, financial hardship, and disinterest in participating in activities of daily living (ADLs). R5's husband is limited by the facility to visiting between the hours of 8:00 AM to 4:30 PM, regardless of the resident's wishes. …
F564 citations in Wisconsin
Resident Rights Deficiencies
Inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2024
Wisconsin cites F564 more often than its own record predicts
6.08 times the share F564 takes of citations nationally.
Of every deficiency written in Wisconsin in 2024, this is the portion that was F564.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Wisconsin surveyors wrote
F564 findings written in Wisconsin, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on record review and interviews, the facility had visitation requirements that were limited and did not allow for a resident family member to visit. This was observed with 1 (R1) of 1 resident's family member that was not able to visit. R1's family wanted to visit on a Sunday and there were no visitors allowed. Findings include: The facility's policy and procedure for Visitation dated 10/20/21 was reviewed by Surveyor. The policy indicates the facility shall not restrict visitation without reasonable clinical or safety cause. The facility must facilitate in-person visitation consistent with the applicable Federal regulations. On 11/1/21 at 1:00 PM Surveyor spoke with R1's family member. …
What else Wisconsin surveyors cite →
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