Based on video observation, review of QSO memos, medical record review, resident family interview, staff interview, and facility policy review, the facility failed to accurately and appropriate express/inform resident representatives of visitation guidelines. This affected one (Resident #209) of three residents reviewed for observations. The census was 65. Findings Include: Observation of video provided by Resident #209 family, recorded date unknown, revealed a three minute and two second video, a nurse supervisor, later identified as Licensed Practical Nurse (LPN) #128, told the family of Resident #209 that they had to follow Center for Medicare and Medicaid (CMS) guidelines when it came to visiting in the facility. …
F564 citations in Ohio
Resident Rights Deficiencies
Inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2023
Ohio cites F564 more often than its own record predicts
2.49 times the share F564 takes of citations nationally.
Of every deficiency written in Ohio in 2023, this is the portion that was F564.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Ohio surveyors wrote
F564 findings written in Ohio, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview, record review, review of Centers for Medicare and Medicaid Services (CMS) Memo QSO-20-39-NH (revised 11/12/21), and review of a letter to family, the facility failed to inform residents and families of visitation rights. This had the potential to affect all residents. The facility census was 157. Findings include: Interview on 02/02/22 at 9:30 A.M. with Resident #110 revealed that a letter was sent out regarding visitation. Review of the weekly letter regarding notification of positive staff or residents dated 11/25/21 and 12/17/21 revealed the letter indicated one new employee tested positive for COVID-19 and notice was provided of the case to the appropriate local, state, and federal authorities. …
What else Ohio surveyors cite →
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