Based on interview and record review, the facility failed to ensure that one of three sampled residents (Resident 1) was provided the right to immediate access by family members, as required when the facility restricted Resident 1 from receiving visits and telephone communication from one of her daughters (DTR 3) and her son in law (SIL 1), based solely on another daughter's (DTR 1) designation as health care decision maker. The facility did not verify Resident 1's wishes, and there was no clinical, legal, or safety justification for restricting contact.This failure resulted in Resident 1 being denied communication and visitation with family members of her choosing, with the potential for psychosocial harm.A review of Resident 1's admission Record (facility demographic) indicated Resident… …
F564 citations in California
Resident Rights Deficiencies
Inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2023
California cites F564 more often than its own record predicts
1.17 times the share F564 takes of citations nationally.
Of every deficiency written in California in 2023, this is the portion that was F564.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What California surveyors wrote
F564 findings written in California, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and medical record review, the facility failed to provide the information on the changes to the visitation guidelines and policies to three nonsampled residents (Residents 112, 130, and 132). This failure had the potential to negatively affect the resident's emotional and physical well-being. Findings: Review of the California Department of Public Health's AFL (All Facilities Letter) 20-22.8 dated 6/2/21, showed the facilities shall conduct visitation through different means based on the facility's structure and residents' needs. Assign staff as primary contact to families for inbound calls and conduct regular outbound calls to keep families up to date. Offer a phone line with a voice recording updated at set times (i.e. …
What else California surveyors cite →
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