Every finding on record at Wyoming Healthcare Center

Based on record review and staff interview, the facility failed to develop and implement comprehensive, person-centered care plans for Residents #5, #19, and #39, and failed to include required 1:1 visit interventions in the care plan for Resident #23, this was found true for four (4) of 17 care plans reviewed during the Long Term Care Survey Process. Resident identifiers: #5, #19, #39 and #23 Facility Census: 56Findings include:a) Residents #5, #19, #39During record review on 11/18/25 of residents #5, #19, #39 person centered care plan revealed all three (3) residents had the same Focus statement which read as follows; Resident is self-directed for activities in and out of the room daily, and Resident is dependent on staff for activities, cognitive stimulation or social interaction.On 11/19/25 at approximately 2:00 pm an interview with the Activity Director revealed not all residents were independent and dependent on activities and stated I can edit these and get them fixed now, when I initiate the care plan this comes up, I'll get these fixed today. confirming the care plans were not person centered for each resident.On 11/18/25 at 1:10 PM record review of the sensory list provided by the Activity Director shows Resident #23 is to be provided sensory activities daily.On 11/18/25 at 1:35 PM observation found Activities Leader #42 in Resident #23's room. She was speaking with the resident giving her some direction on doing an activity with poppers (a rubber game where the resident pops the circles from one side to another). The resident was not very interested, and the Activities Leader #42 left the room.During a conversation with the Activity Leader #42, she states there are some residents that have the sensory activity daily, and some have it every other day. She states she provides the activity either in their room or as a group in the activity room for about 15 minutes when performing the sensory activity. When ask what the activities consist of she states it could be one or more of the following. The activities consisted of: Lotion to their hands and/or arms, taking care of their dolls, squeeze balls, poppers, games, play dough or coloring.On 11/19/25 at 12:30 PM review of Resident #23's care plan does not have the one-one activity in place. The Focus reads Resident is self directed for activities in and out of room daily and Resident is dependent on staff for activities, cognitive stimulation or social interaction. The goal is: Resident will participate in activities of choice through review date. Interventions/Tasks are: 1) Assist with transport to activities as needed. 2) Assure that the activities are compatible with resident's physical and cognitive capabilities. 3) Invite resident to scheduled activities 4) Provide a schedule of activities available and 5) Residents preferred activities are talking with staff, family visits.On 11/19/25 at 1:10 PM during an interview with the Activity Director she stated the care plan should reflect the resident being on one-one sensory activities but confirmed that it is not.

Based on record review and staff interview, the facility failed to update the resident's care plan prior after completion of the quarterly assessment as required. At the time of the survey, the care plan for Resident #4 had a target date of 10/24/25 and had not been revised when the quarterly assessment was completed in early October 2025. This was true for one (1) of five (5) residents reviewed for the care area of unnecessary medications during the long term care survey process. Resident Identifier: #4. Facility Census: 56Findings include:A review of Resident #4's medical record revealed a comprehensive care plan with 10/24/25 as the target date for all goals contained on the care plan. Further review showed a quarterly Minimum Data Set (MDS) assessment had been completed in early October 2025. The care plan had not been reviewed upon completion of this assessment and the target dates had not been updated. no evidence that the care plan had been reviewed or updated on or after 10/24/2025. An interview conducted on 11/18/25 at 1:00 p.m., with the Director of Nursing (DON} #49 confirmed the care plan for resident #4 had not been updated since 10/24/25 and acknowledged that the care plan should have been revised after the quarterly assessment was completed and was not.

Based upon record review and staff interview, the facility failed to ensure accurate diagnoses on the Preadmission Screening and Resident Review (PASARR) in coordination with the Medical Diagnostic Screening (MDS). This was found to be true for one (1) of three (3) residents reviewed during the annual survey process. Resident identifier: #8.Facility census: 56 Findings included: (A) Medical Record Review Resident #8 was first admitted to the facility on [DATE], with the following diagnoses related to mental illness/neurological diseases : DEPRESSION, UNSPECIFIED 05/02/2025 Present on AdmissionSCHIZOAFFECTIVE DISORDER, UNSPECIFIED 06/08/22 Present on AdmissionPARANOID PERSONALITY DISORDER 06/08/2022 Present on AdmissionBIPOLAR DISORDER, CURRENT EPISODE MIXED, SEVERE, WITHOUT PSYCHOTIC FEATURES 06/08/2022 Present on AdmissionVASCULAR DEMENTIA, UNSPECIFIED SEVERITY, WITHOUT BEHAVIORAL DISTURBANCE, PSYCHOTIC DISTURBANCE, MOOD DISTURBANCE, AND ANXIETY 06/08/2022 Present on AdmissionPARKINSON'S DISEASE WITH DYSKINESIA 10/01/23 Present on AdmissionEPILEPSY, UNSPECIFIED 05/22/24 Present on AdmissionHALLUCINATIONS, UNSPECIFIED 06/08/22 Present on AdmissionDuring his stay at the facility, the resident was also diagnosed with Anxiety Disorder, unspecified on 08/18/23. A review of the Medical Diagnostic Screening (MDS) Section I, dated 10/10/25, had the following diagnoses related to mental illness/neurological disorders:Non-Alzheimer's DementiaParkinson's DiseaseSeizure Disorder or EpilepsyAnxiety DisorderDepressionBipolar DisorderPsychotic DisorderThe Resident's most recent PASARR was completed on 09/12/25 by an acute care hospital. Section III of the MDS which lists Current Diagnosis does not have the following diagnoses marked, even though these were present upon admission to the nursing home facility:Seizure DisorderParanoid DisorderAffective Bipolar DisorderThe resident has had several hospitalizations since his first admission to the nursing home facility. These included 09/09/25 to 09/23/25; 10/10/25 to 10/22/25, and 11/06/25 to 11/12/25. In conclusion, the PASARR should have been updated upon Resident's readmission to the facility post hospitalization. B) Staff interview On 11/19/25 around 2:50 PM, the MDS Section I, PASARR dated 09/12/25, and the Diagnoses section of the Resident's medical record were reviewed with the Director of Nursing and Nursing Home Administrator. When the discrepancy were pointed out, the staff requested an opportunity to make sure the 09/12/25 PASARR was the most recent. At approximately 3:10 PM on 11/19/25, the DON stated 09/12/25 was the most recent PASARR and acknowledged the PASARR needed to be updated.

Based on record review, observation and staff interview the facility failed to ensure Resident #57's Minimum Data Set was accurate in the area of dental status. This was true for one (1) of three (3) residents reviewed during the long term care survey process. Resident Identifier: 57. Facility Census: 56. Findings include: Resident number 57. On 11/18/2025 at 10:00 a.m., this surveyor observed resident #57 was missing front tooth of upper denture plate. On 11/19/2025 at 11:00 a.m., this surveyor completed a record review for Resident #57. The review revealed that the Minimum Data Set (MDS) dated [DATE] was inaccurate in Section L. Specifically, Section L indicated that the resident's dentures were not broken, which was inconsistent with the resident's actual condition.On 11/19/2025 at 11:30 a.m., the DON #49 supplied copy of MDS confirming the MDS was incorrect.

Based on observation, interview, and record review, the facility failed to ensure that necessary hearing and/or vision aides and services were provided and maintained in accordance with professional standards of practice for one (1) of three (3) residents reviewed for the care area of hearing and vision. Resident #55 was never seen by the audiologist or optometrist in regards to hearing and vision impairments. The resident had a signed consent on file for the services but the facility failed to follow through and did not ensure the resident was evaluated for new glasses and hearing aides. Resident Identifier: #55. Facility Census: 56. Findings include:On 11/17/25 at 10:30 a.m., Resident #55 was observed without their hearing device. The resident reported they were awaiting new hearing aids and new glasses.A review of the resident's record on 11/19/25 at 1:00 p.m. indicated that the admission minimum data set (MDS) documented the resident as having both hearing and vision impairments.On 11/19/25 at 2:30 p.m., an interview with the facility administrator revealed the facility could show no evidence the resident had been seen by the audiologist or the optometrist. She confirmed he had signed a consent to be seen but there was no evidence to suggest he had been seen despite his hearing and vision impairments which were identified by the facility on his MDS admission assessment in 02/2025.

Based upon record review and staff interview, the facility failed to ensure the Medical Director responded to the Pharmacist's irregularities reported on the medication regimen review (MRR). This was found to be true for one (1) of five (5) residents reviewed during the long term care survey process. Resident identifier: #6. Facility census: 56Findings included: (A) Medical Record Review Resident #6 had the following diagnoses in the medical record related to mental illness/neurological diseases: UNSPECIFIED DEMENTIA, UNSPECIFIED SEVERITY, WITHOUT BEHAVIORAL DISTURBANCE, PSYCHOTIC DISTURBANCE, MOOD DISTURBANCE, AND ANXIETY 05/07/2025 During StayANXIETY DISORDER, UNSPECIFIED 04/28/2024 During StayMAJOR DEPRESSIVE DISORDER, RECURRENT, MILD 04/23/2024 Present on admission The resident had the following medication orders: hydrOXYzine HCl Oral Tablet 25 MG (Hydroxyzine HCl)Give 25 mg by mouth two times a day for anxietyPharmacy Active 6/23/2025 Sertraline HCl Oral Tablet 100 MG (Sertraline HCl)Give 100 mg by mouth one time a day for depressionPharmacy Active 6/23/2025 traZODone HCl Oral Tablet 50 MG (Trazodone HCl)Give 25 mg by mouth at bedtime for depressionPharmacy Active 6/22/2025 The facility's consultant pharmacist was conducting monthly medication regimen reviews (MRR). An irregularity was marked on the MRR by the pharmacist for the report dated 06/23/25. The irregularity report was not located in the medical record, so this was requested from the facility on 11/18/2025 at 11:39 AM. The irregularity report was requested again at 2:50 pm on 11/18/25. At approximately 3:10 pm on 11/18/25, the DON provided the irregularity report. The irregularity report requested the Medical Director to Please reassess the PRN psychotropic order and consider: (1) Updating the order to include an initial duration of 14 days (2) discontinuing the order if appropriate at this time. The Medical Director had not taken any action on the recommendation. B) Staff interview Upon review of the document with the DON on 11/18/25 at approximately 3:12 PM, she acknowledged this had been missed getting completed.

Based on record review, observation, and staff interview, the facility failed to ensure residents were free from physical, sexual, and verbal abuse. Multiple incidents took place in which Resident #213 inappropriately touched and verbally and physically assaulted other residents. The facility failed to properly document, investigate, or report these incidents of abuse. The facility was unable to identify any victims of the abuse due to the failure to properly document and investigate each incident of abuse. Resident identifier: 213. Facility census: 55. The state agency (SA) determined these failures caused the victims of Resident #213's abuse to suffer physical and psychosocial harm. Because the victims were unable to be identified, the reasonable person standard was applied. Due to the facility's failure to identify the victims and properly investigate the abuse, proper services were unable to be provided to the victims after an instance of abuse, causing further psychosocial harm. Not only did these failures harm the victims of Resident #213's abuse, it also placed them and the remaining 55 residents in the facility at risk of serious harm/death due to the facility's failure to investigate and put proper interventions in place to ensure Resident #213 would not abuse other residents in the future. This placed all residents in an Immediate Jeopardy (IJ) situation. The facility was first notified of the IJ at 06:44 PM on 03/25/24. The SA received the Plan of Correction (POC) at 08:15 PM on 03/25/24. The SA accepted the POC at 08:20 PM on 03/25/24. The SA observed for the implementation of the POC and the IJ was abated at 03:45 PM on 03/26/24. Resident Ientifiers: #213. Facility Census: 55. Findings included: a) Resident #213 ' At approximately 03:00 PM on 03/25/24, a record review for Resident #213 was conducted as part of the sample selection process. During this process, progress notes were reviewed, which indicated multiple incidents of sexual, physical, and verbal abuse directed at other residents in the facility, by Resident #213. These progress notes were cross referenced with the facility's incident and reportables logs, revealing none of these incidents were investigated or reported. Progress notes of the incidents are as follows: On 02/13/24 at 6:23 PM Resident #213 touched a female resident inappropriately On 02/19/24 at 11:54 AM, Resident #213 rubbed a female resident's arm and stated, Tell me you love me. On 2/19/24 at 12:30 PM, Resident #213 backed their wheelchair into another resident's wheelchair repeatedly. When female resident asked Resident #213 to quit, he replied I will hit you. On 02/19/24 at 1:43 PM, Resident #213's sister stated the resident was told if their behaviors continued, they would be sent out of the facility. Resident #213 stated they were trying to get kicked out of the facility. On 02/22/24 at 10:13 AM, Resident #213 touched a female resident on the abdomen in a downward motion. On 02/28/24 at 8:05 PM, Resident #213 was at the nurses station pointing at another female resident and making fun of them. The female resident became upset and started crying. Resident #213 became defensive when he was told to leave the female resident alone. On 02/29/24 at 1:07 AM, Resident #213 kept trying to touch a female resident, and kept grabbing them by the hand. Resident became defensive when he was told they could not touch other residents. Resident #213 stated he wanted to get kicked out of the facility so they could go home. On 03/03/24 at 7:50 PM, Resident #213 was observed arguing with another resident. Unit Manager was called to the dining room to help with the situation and Resident #213 drew his hand back to hit Unit Manager, but stopped themselves. Resident then pushed another resident's geri-char at the nurses station and stated do whatever you got to do, send me out of here, I want out of here. At 12:45 PM on 03/05/24, Resident #213 was passing another resident in the hallway and became combative and started kicking the other resident in the leg and hand. At 10:35 AM on 03/23/24, Resident #213 was banging closet doors together, causing a disruption for his roommate. Resident #213 went to the dining room and banged a book against a table, calling another resident an idiot and telling them to bring it on. On 03/23/24 at 4:19 PM, Resident #213 was being pushed by a family member down the hallway, when another resident passed by, Resident #213 stated he's the one I tried to knock the piss out of earlier. At 3:05 AM on 03/24/24, Resident #213 was trying to get into another female resident's room. Resident #213 told his roommate to shut their mouth when he woke the roommate up by banging dresser drawers. At 10:47 PM on 03/24/24, Resident #213 was coming down the hall and kicked another resident's door. Resident #213 was in another female's personal area and was told not to touch her. At 1:09 AM on 03/25/24, Resident #213 was found in the floor of another female resident's room. Resident #213 stated they were trying to help the female resident to bed. B) Staff Interview Resident #213 was at a local behavioral health hospital from 03/05/24 until 03/22/24, upon return to facility, the resident's behaviors worsened, according to Unit Manager (UM) #5. At 3:40 PM on 03/25/24, an interview was conducted with the Administrator and Unit Manager concerning Resident #213. The Administrator, when asked what interventions had been put into place to protect other residents, they stated, Activities sets with them during the day. Unit Manager stated, Resident #213 comes to my office during the day. However, staff could not verify what interventions were in place during evening and weekend hours. Facility staff verified that Resident #213 was not under direct supervision at all times. Resident was observed at various locations in the facility while not under direct supervision. Unit Manager stated He can retain what you tell him, but he does what he wants. He wants to get kicked out to go home. The behaviors have escalated since, probably, January when referring to Resident #213's behaviors. When asked the identity of the victims of Resident #213's abusive behavior, both the Administrator and UM #5 stated they did not know the identities. The Administrator confirmed there were no incident reports nor were there any investigations into the abuse toward other residents. At approximately 1:55 PM on 03/26/24, and interview was conducted with Social Services Designee (SSD) #30 concerning Resident #213 and their behaviors. SSD #30 stated the resident was like this during their last stay at the facility as well. As far as I know, this is how they have always been. SSD #30 stated Resident #213 will tell you all the time they want a girlfriend. I know Resident #213 is trying to get kicked out of the facility, and that is probably why the resident is doing mischievous things, in order to get kicked out, because he thinks he is able to go home. SSD #30 states Resident #213 knows exactly where to go to get what they want. If the resident sees something on a desk that they want, it belongs to them. They pretty much have no boundaries at all. C) Behavior Monitoring At approximately 4:00 PM on 03/25/24, a review of the behavior monitoring task sheets for Resident #213 was conducted. Upon review of Nurse Aide behavior monitoring task sheets the following behaviors were noted: 02/09/24 at 10:43 PM- Repetitive motions and rummaging. Redirection was attempted-behaviors unchanged. 02/11/24 2:58 PM- Disrobing in public. Redirection attempted- behaviors unchanged. 02/14/24 at 6:16 PM- Disrobing in public and rummaging. Redirection attempted-behaviors worsened 02/15/24 at 5:19 PM- Disrobing in public, entering other residents ' room/personal space, rummaging. Redirection attempted-behaviors worsened. 02/20/24 at 6:16 PM- Disrobing in public. Redirection attempted-behaviors unchanged. 02/24/24 at 6:44 PM- Grabbing others, physically aggressive towards others, disrobing in public, throwing/smearing bodily waste, wandering. Redirection attempted-behaviors unchanged. 02/28/24 at 6:38 PM- Disrobing in public, entering other residents ' room/personal space, repetitive motions, rummaging, wandering. Redirection attempted-behaviors worsened. 02/29/24 at 5:22 PM- grabbing others, kicking others, pushing others, physically aggressive towards others, express frustration/anger at others, disruptive sounds, disrobing in public, rummaging, wandering. Redirection attempted- behaviors worsened. 03/03/24 at 10:35 PM- Kicking others, physically aggressive towards others, cursing at others, express frustration/anger towards others, screaming at others, threatening others, entering other residents ' room/personal space. Redirection attempted-behaviors unchanged. 03/05/24 at 5:43 PM- Kicking others, physically aggressive towards others, express frustration/anger at others, screaming at others, agitated. Redirection attempted-behaviors unchanged. 03/23/24 at 11:18 AM-Kicking others, physically aggressive toward others, cursing at others, express frustration/anger at others, screaming at others, threatening others, disruptive sounds, entering other resident's room/personal space, agitated, anxious, restless, elopement, exit seeking, refusing care, wandering. Redirection attempted-behaviors unchanged 03/24/24 at 12:26 AM- Express frustration/anger at others, entering other residents' room/personal space. Redirection attempted-behaviors unchanged. 03/24/24 at 3:02 PM- Grabbing others, kicking others, pushing others, physically aggressive towards others, accusing of others, cursing at others, express frustrations/anger at others, threatening others, disrobing in public, entering other residents' room/personal space, public sexual acts, repetitive motions, rummaging, spitting, agitated, anxious, restless, elopement, exit seeking, insomnia, not sleeping, pacing, wandering, withdrawn/isolating. Redirection attempted-behaviors worsened. 03/24/2024 at 10:57 PM- Physically aggressive towards others, express frustration/anger towards others, threatening others, entering other residents' room/personal space, agitated, wandering. Redirection attempted-behaviors unchanged. D) Change of Condition Form A change of condition form from 02/19/24 for Resident was reviewed. The symptoms and signs for the change of condition are as follows: Resident inappropriate with females, states he is trying to get kicked out, going through other residents ' belongings, other residents are fearful. The change of condition form is dated for 02/19/24 at 1:30 PM. E) Observation After notifying the facility of the IJ and accepting the POC, while observing for the implementation of the POC, the following observations were made: At approximately 12:37 PM on 03/26/24, Resident #213 was escorted to their room from the dining room, pushed into the room, and left there alone, after the facility instructing one (1) on one (1) care to be provided to resident at all times. At 12:53 PM, Activities Leader (AL) #71 entered Resident #213's room. AL #71 was asked if education regarding one on one care for the resident had been provided, to which they stated, No, not at this time. AL #73 then walked past surveyors and into the hallway, leaving Resident #213 alone in their room, once again. At approximately 12:47 PM, a Nurse Aide escorted Resident #213 out of their room into the Unit Managers office. f) Facility's PLan of Correction The facility's accepted Plan of Correction read as follows: 3-25-24 Abatement Plan 1. Resident # 213 was placed on 1:1 direct observation with a facility staff member until physician interventions are successful in managing behaviors. An immediate fax reporting of allegation was completed and sent to OHFLAC. The physician was notified with new orders as follows; increased Trazadone to 150mg at bedtime, changed his Paxil to bedtime, and 1 on 1 with staff member. The residents care plan was updated with new orders and 1:1 observation intervention. 2. All residents in the facility have the potential to be affected by the alleged deficient practice. All alert residents were interviewed by the Unit Managers to identify other concerns and no other issues were identified. 3. All staff members in the facility on 3-25-24 were immediately re-educated on reporting allegations of abuse immediately to OHFLAC, APS, Ombudsman or other licensing board as warranted by the Unit Manager. All staff were educated on notifying a supervisor of any allegation immediately to assist with interventions necessary for immediate protection of residents. All staff not available on 3-25-24 will be re-educated on reporting allegations of abuse and notifying a supervisor immediately prior to the start of their next scheduled shift. 4. The Unit Managers will monitor progress notes daily to identify potential concerns of abuse. The Administrator and Director of Nursing will review incident and accident reports daily for two weeks, then three times a week for two weeks, then monthly for three months to identify potential concerns. Any allegations will be reported to OHFLAC, Ombudsman, APS and other licensing boards as warranted. All allegations of abuse and neglect will be reviewed at the facilities Quality Assurance and Performance Improvement meeting each month.

Based on record review and staff interview the facility failed to have the appropriate members of the quality assessment and assurance committee attend the quarterly meetings. This failed practice had the potential to affect all residents residing at the facility. Facility census: 55. Findings included: Record Review of the Quality Assurance and Performance Sign in Sheet showed the facility's Medical Director did not attend the second quarter meeting for 2023. On 03/27/24 at 3:55 PM the Director of Nursing (DON) verified the medical director was not in attendance at the second quarter meeting in 2023

Based on record review and staff interview, the facility failed to employ qualified dietary staff by failing to have each member of the dietary staff obtain food handlers cards before working in the dietary department. This has the potential to affect more than a limited number of residents. Facility census: 55. Findings include: A) Culinary Aide (CA) #62 At approximately 9:00 AM on 03/27/24, an interview was conducted with the Culinary Director (CD). The CD provided a list of employees with food handlers cards. Upon review, it was determined that CA #62 did not have a food handlers card and had been employed in dietary since 01/02/24. The CD stated They just work weekends and I never see them, so it has been hard to get them to get the food handlers card. According to [NAME] Virginia code S16-2-16, all counties in [NAME] Virginia must require food safety certificates for food employees.

Based on observation and staff interview, the facility failed to store food in a safe and sanitary manner and maintain sanitary equipment. This had the ability to affect more than a limited number of residents. Facility census: 55. Findings included: a) Temperature logs At approximately 11:07 AM on [DATE], during a tour of the kitchen, it was discovered that the breakfast temperature logs were incomplete. [NAME] #59 stated the temperature logs were not done due to new employee training. The Culinary Director (CD) confirmed the temperature logs were not done. CD stated the employee must have put the temperature logs on a separate sheet of paper somewhere to show the trainee how to fill out the logs, and just forgot to fill out the logs. b) Expired beans At approximately 11:15 AM on [DATE], during a tour of the kitchen, a container of pinto beans was discovered in the reach-in refrigerator. The beans were dated [DATE]-[DATE]. The CD acknowledged the expired beans and stated, I don ' t know why those are still in there but I will throw those away right now. c) Microwave At approximately 11:43 AM during a tour of the nourishment room, the microwave was observed having grime on the inside, as well as a paper towel with yellow stains on it, stuck to the plate inside the microwave. The surveyor asked the CD if the microwave was used to prepare food for the residents in the facility. The CD stated, Yes, they will bring food in here and heat it up for the residents if they ask. I will get that paper towel out of there now. The CD attempted to remove the paper towel and it remained stuck to the plate. The CD was eventually able to remove it. d) Can of corn At approximately 11:15 AM on [DATE], during a tour of the kitchen, a dented can of corn was observed sitting on the storage rack in the kitchen. The CD was informed, and acknowledged, the dented can of corn and stated, I will throw that away right now, it shouldn't have been there.

Based on observation and staff interview, the facility failed to provide a clean homelike environment in the dining room. This was found during the observation of the lunch meal on 03/25/24 and has the potential to affect more than an isolated number of residents. Facility Census: 55. Findings included: a) During an observation of the noon time meal on 03/25/24 it was noted the ceiling around the vent in the dining room was dirty. On 03/26/24 at 3:00 PM the Director of Plant Maintenance confirmed the ceiling around the vent needed to be cleaned. On 03/27/24 during an observation of the lunch meal the ceiling around the vent in the dining room was still dirty and had not been cleaned.

Based on record review and staff interview, the facility failed to develop and/or implement a care plan for 1:1 visits, a diagnosis for Schizoaffective Disorder, Bed Rails, Wander Guard, Trauma and Dementia diagnosis, Fall Interventions, and Tube Feeding. This was true for eight (8) of 16 sampled residents reviewed during the long term care survey process. Resident identifiers: 36, 33, 7, 25, 48, 20, 213, and 31 Facility census: 55 Findings include: a) Resident #36 On 03/26/24 at 10:15 AM the Activity Director Provided a 1:1 list stating Resident #36 was to have 1:1 visits daily. A record review on 03/26/24 at 11:00 AM of Resident #36's care plan revealed Resident #36 was not care planned to receive daily 1:1 visits. On 03/26/24 at 11:36 AM during a staff interview with the Administrator, it was confirmed the care plan did not include Resident #36's 1:1 visits with activities. b) Resident # 33 On 03/26/24 at 10:15 AM the Activity Director Provided a 1:1 list stating Resident #33 was to have 1:1 visits daily. A record review on 03/26/24 at 11:00 AM of Resident #33's care plan revealed Resident #33 was not care planned to receive daily 1:1 visits. On 03/26/24 at 11:36 AM during a staff interview with the Administrator, it was confirmed the care plan did not include Resident #33's 1:1 visits with activities. C) Resident #7 On 03/26/24 at 10:15 AM the Activity Director Provided a 1:1 list stating Resident #7 was to have 1:1 visits daily. A record review on 03/26/24 at 11:00 AM of Resident #7's care plan revealed Resident #7 was not care planned to receive daily 1:1 visits. On 03/26/24 at 11:36 AM during a staff interview with the Administrator, it was confirmed the care plan did not include Resident #7's 1:1 visits with activities. d) Resident #25 On 03/26/24 at 10:15 AM the Activity Director Provided a 1:1 list stating Resident #25 was to have 1:1 visits daily. A record review on 03/26/24 at 11:00 AM of Resident #25's care plan revealed Resident #25 was not care planned to receive daily 1:1 visits. On 03/26/24 at 11:36 AM during a staff interview with the Administrator, it was confirmed the care plan did not include Resident #25's 1:1 visits with activities. e) Resident #48 On 03/26/24 at 10:15 AM the Activity Director Provided a 1:1 list stating Resident #48 was to have 1:1 visits daily. A record review on 03/26/24 at 11:00 AM of Resident #48's care plan revealed Resident #48 was not care planned to receive daily 1:1 visits. On 03/26/24 at 11:36 AM during a staff interview with the Administrator, it was confirmed the care plan did not include Resident #48's 1:1 visits with activities. f) Resident # 20 On 03/27/24 at 10:03 AM a record review on Resident #20 found the Pharmacy recommendations on 01/05/24 revealed the FNP (Family Nurse Practitioner) had a note stating to add medical diagnosis of Schizoaffective Disorder and Bipolar Disorder. Further record review on 03/27/24 showed Schizoaffective Disorder was not in the care plan On 03/27/24 at 11:00 AM a staff interview with Corporate Nurse #85, confirmed the Diagnosis for Schizoaffective Disorder was not on Care plan G1) Resident #213 At approximately 9:30 AM on 03/26/24, an observation of bed rails on Resident #213's bed was made while investigating accident hazards. At approximately 10:00 AM on 03/26/24, a review of the care plan for Resident #213 was conducted. During the review, it was noted Resident #213 was not care planned to have bed rails on their bed. At approximately 1:41 PM on 03/27/24, an interview was conducted with the Director of Nursing (DON). During the interview, the DON acknowledged the bed rails were on Resident #213's bed and they were missing from the care plan. G2) Resident #213 At approximately 3:30 PM on 03/25/24, a review of the care plan for Resident #213 was conducted. During the review, it was noted Resident #213 had a focus of At risk for impaired psychosocial wellbeing related to history of trauma and/or trauma related symptoms. The following interventions were put into place: Same sex caregiver, removal of clothing slowly, remove from areas where smoking is permitted or cook outs occur. At approximately 11:30 AM on 03/26/24, an interview was conducted with the Administrator and Corporate RN (CRN) #85 concerning the care plan for Resident #213. The Administrator stated the facility has no caregivers of the same sex as Resident #213 employed. CRN #85 stated We can't offer same sex caregivers to the resident because we don't have them. The Administrator and CRN #85 confirmed the focus and interventions listed, but could not verify the cause of the trauma or the reason for the interventions listed in Resident #213's care plan. At approximately 1:55 PM on 03/26/24, an interview was conducted with Social Services Designee (SSD) #30. During the interview, SSD #30 stated I know Resident #213 was in a car accident when they were younger but that is the only trauma I know of. When asked about the interventions in place (same sex caregiver, removal of clothes slowly, remove from areas where smoking is permitted or cook outs occur), SSD #30 stated I didn't put these in here. I'm not sure who did it or why they are here. G3) Resident #213 At approximately 3:30 PM on 03/25/24, a record review was conducted for Resident #213. It was noted Resident #213 had the following diagnosis: Dementia in other diseases classified elsewhere, unspecified severity, with other behavioral disturbances. Upon review of the care plan for Resident #213, it was determined there was no focus, goal, or intervention in the care plan that mentioned dementia. At approximately 1:41 PM on 03/27/24, an interview was conducted with the Director of Nursing (DON). During the interview, the DON confirmed the diagnosis and the absence of dementia from Resident #213's care plan. h) Resident #31 A review of Resident #31's medical record on 03/26/24 found a fall intervention of bed bolsters to bed at all times. An observation with the Director of Nursing (DON) and Registered Nurse #85 on 03/26/24 at 10:18 AM confirmed Resident #31's bed bolsters were not in place as directed by his care plan. i) Resident #36 A review of Resident #36's care plan on the morning of 03/27/24 found the following care plan interventions related to the use of a feeding tube: -- Administer flushes per medical providers order. -- Check for placement and residuals per policy. -- Provide tube feeding per medical provider orders. -- Secure tube to prevent dislodging. An observation of medication administration for Resident #36 began on 03/27/24 beginning at 1:10 PM found Licensed Practical Nurse (LPN ) #35 was preparing medication for Resident #36. LPN #35 stated, I am giving medication to (Name of Resident #36) this is her noon and 2:00 PM medication. LPN #35 was asked to read each medication as she was pulling them from the medication cart. LPN #35 indicated she was giving the following medication: 1. Isosource 1.5 2. Haldol Tablet five (5) milligrams 3. Midodrine 10 milligrams 4. Norco 5-325 milligrams 5. Baclofen 10 milligrams LPN #35 crushed the Haldol, Midodrine, Norco, and baclofen all together. She stated, I have to crush them because they are administered in her feeding tube. LPN #35 took Resident #36 to her room and began the medication administration at 1:20 PM on 03/27/24. At this time it was noted the feeding tube was not secured to the residents abdomen as directed in the care plan. LPN #35 poured the crush medication into a cup. She then added 200 milliliters (mls) of tap water to the medication. LPN #35 then attached the syringe to the feeding tube and began pouring the water with the medication into the syringe. The syringe became disconnected and some of the water and medication leaked onto Resident #36's shirt. LPN #35 then reattached the syringe and continued to pour the water and medication into the syringe. LPN #35 poured all the water into the tube except for 20 milliliters left in the bottom of the cup. An observation of the remaining water found there was medication still left in the water as evidenced by particles of the medication still floating in the water and settled in the bottom of the cup. LPN #35 then poured about 250 mls of the isosource into the syringe. Once all the Isosource was emptied out of the cup she told the resident thank you and confirmed she was finished administering the medication. She confirmed there was 20 mls of water with medication in it still left in the cup. Resident #36 had the following orders: -- May give medications via enteral tube. May combine all medications unless contraindicated. Flush with 30 mls of water before and after medication administration every shift, The 30 ML flush was omitted and not completed by LPN #35. Therefore the intervention to administer flushes per medical order was not implemented. -- To verify function of an enterable tube prior to feeding or prior to medication administration: Check gastric residual volume (GRV) prior to each use. If residual is greater than 150 mls, hold feeding/medications and notify medical provider for further instruction. LPN #35 failed to check the gastric residual volume (GRV). This was omitted. The intervention to check placement and residual was also not implemented. -- Water for enteral flush Give 120 ml via peg - tube three times a day for hydration. LPN #35 omitted this 120 ml flush. Again the intervention to provide flushes per the medical provider order was not implemented. At 1:45 PM on 03/27/24 the Director of Nursing was notified of the above errors made by LPN #35, and no further information was provided. 49467 49751

Based on record review and staff interview, the facility failed to investigate allegations of abuse from Resident #213 to other residents in the facility. This was true for 1 out of 1 resident reviewed for allegations of abuse. This has the potential to affect more than a limited number of residents. Resident identifier: 213. Facility census: 55. Findings include: a) Resident #214 Progress Notes At approximately 3:00 PM on 03/25/24, a record review for Resident #213 was conducted as part of the sample selection process. During this process, progress notes were reviewed, which indicated multiple incidents of sexual, physical, and verbal abuse directed at other residents in the facility, by Resident #213. These progress notes were cross referenced with the facility's incident and reportables logs, revealing none of these incidents were investigated or reported. Progress notes of the incidents are as follows: On 02/13/24 at 6:23 PM Resident #213 touched a female resident inappropriately. On 02/19/24 at 11:54 AM, Resident #213 rubbed a female resident's arm and stated, Tell me you love me. On 2/19/24 at 12:30 PM, Resident #213 backed their wheelchair into another resident's wheelchair repeatedly. When female resident asked Resident #213 to quit, they replied I will hit you. On 02/19/24 at 01:43 PM, Resident #213's sister stated the resident was told if their behaviors continued, they would be sent out of the facility. Resident #213 stated they were trying to get kicked out of the facility. On 02/22/24 at 10:13 AM, Resident #213 touched a female resident on the abdomen in a downward motion. On 02/28/24 at 08:05 PM, Resident #213 was at the nurses' station pointing at another female resident and making fun of them. The female resident became upset and started crying. Resident #213 became defensive when they were told to leave the female resident alone. On 02/29/24 at 01:07 AM, Resident #213 kept trying to touch a female resident, and kept grabbing them by the hand. Resident #213 became defensive when they were told they could not touch other residents. Resident #213 stated they wanted to get kicked out of the facility so they could go home. On 03/03/24 at 7:50 PM, Resident #213 was observed arguing with another resident. The Unit Manager was called to the dining room to help with the situation and Resident #213 drew their hand back to hit Unit Manager but stopped themselves. Resident then pushed another resident's geri-char at the nurses' station and stated, do whatever you got to do, send me out of here, I want out of here. At 12:45 PM on 03/05/24, Resident #213 was passing another resident in the hallway and became combative and started kicking the other resident in the leg and hand. At 10:35 AM on 03/23/24, Resident #213 was banging closet doors together, causing a disruption for their roommate. Resident #213 went to the dining room and banged a book against a table, calling another resident an idiot and telling them to bring it on. On 03/23/24 at 04:19 PM, Resident #213 was being pushed by a family member down the hallway, when another resident passed by, Resident #213 stated, He's the one I tried to knock the piss out of earlier. At 03:05 AM on 03/24/24, Resident #213 was trying to get into another female resident's room. Resident #213 told his roommate to shut their mouth when they woke roommate up by banging dresser drawers. At 10:47 PM on 03/24/24, Resident #213 was coming down the hall and kicked another resident's door. Resident #213 was in another female's personal area and told not to touch her. At 01:09 AM on 03/25/24, Resident #213 was found in the floor of another female resident's room. Resident #213 stated they were trying to help the female resident to bed. b) Staff interview: At approximately 3:40 PM on 03/25/24, an interview was conducted with the Administrator and Unit Manager (UM) #5 about the allegations of abuse. When asked about the investigation status and the identities of the victims of Resident #213's abusive behavior, both the Administrator and UM #5 stated they did not know the identities. The Administrator confirmed there were no incident reports nor were the incidents reported to the required state agencies and no investigations had been completed.

Based on observation and staff interview, the facility failed to ensure residents were treated in a dignified manner. Resident #162 was administered medication in the dining room on two (2) occasions and Resident #36 was taken to Bingo and the day lounge to watch television in a shirt soiled with tube feeding. These were random opportunities for discovery. Resident identifiers: #36 and #162. Facility Census: 55. Findings included: a) Resident #36 On 03/27/24 during a medication administration observation at approximately 1:30 PM, Resident #36's shirt became soiled with tube feeding when some of the feeding spilt from the syringe used during the feeding. Resident #36's shirt was not changed, and she was taken to the dining room to play Bingo. At 3:05 PM on 03/28/24 Resident #36 was observed sitting in the lounge area with other residents watching a movie. She was still wearing the soiled shirt. Registered Nurse #85 observed the resident with the surveyor at 3:05 PM on 03/27/24 and confirmed her shirt needed to be changed. b) Resident #162 On 03/27/24 at 11:11 am, Resident #162 indicated to the surveyor she was in pain and needed her pain pill. The surveyor alerted facility staff of Resident #162's request. At approximately 11:25 AM Licensed Practical Nurse (LPN) #63 entered the dining room and administered Resident #162 two (2) Tylenol. She was overheard telling the resident, This is Tylenol, it is not time for your other pain pill yet. An immediate interview with LPN #63 after she exited the dining room, found she had given the Resident Tylenol at the request of Resident #162's assigned nurse. She stated, She said to give her the Tylenol now because she would have to pull the oxycodone from the emergency stock. At 11:41 Am on 03/27/24 LPN #63 again entered the dining room and administered Resident #162 another pill. The LPN motioned to the surveyor in a manner to alert her to the fact that she had given Resident #162 her scheduled oxycodone. The corporate Registered Nurse #85 was made aware of the surveyor observations on 03/27/24 at approximately 11:50 AM.

Based on record review and staff interview the facility failed to identify a diagnosis of schizoaffective disorder on a quarterly Minimum Data Set (MDS). This was a random opportunity for discovery and was true for Resident #20. Resident identifier: #20. Facility census: 55. Findings included: a) Resident #20 On 03/27/24 at 10:03 AM a record review on Resident #20 found the Pharmacy recommendations on 01/05/24. The FNP (Family Nurse Practitioner) had a note stating to add medical diagnosis of schizoaffective disorder and bipolar disorder to the resident's medical record. Further record review on 03/27/24 showed bipolar disorder on Resident #20's medical diagnosis, however, it did not show a medical diagnosis for schizoaffective disorder. A review of the quarterly MDS with an Assessment Reference Date (ARD) of 03/08/24 revealed Resident #20 had a diagnosis of schizoaffective disorder . During an interview on 03/27/24 at 11:00 AM a staff interview with the Corporate Nurse #85, Regional Director #85 and Administrator all confirmed the Diagnosis for Schizoaffective Disorder was not on the MDS

Based on record review and staff interview, the facility failed to update the Preadmission Screening and Resident Review (PASRR) for Resident #6, after the resident was diagnosed with a major mental disorder after admission to the facility. This was true for one (1) of 16 residents reviewed during the survey process. Resident identifier: #6. Facility census: 55. Findings included: a) Resident #6 At approximately 2:30 PM on 03/25/24, a record review was conducted for Resident #6. During the Record review, the PASRR for Resident #6 was reviewed. The PASARR, dated 08/19/10, had None marked under the current diagnosis tab of the MI/MR (Mental Illness/Mental Retardation) assessment portion. Upon further review, Resident #6 was diagnosed with major depressive disorder in 2017 and a new PASARR was not completed. At approximately 1:41 PM on 03/27/24, an interview was conducted with the Director of Nursing (DON). During this interview, the DON acknowledged there was no diagnosis on the PASRR for major depressive disorder. The DON also acknowledged Resident #6 had been diagnosed with major depressive disorder in 2017, and the PASRR on file was the most up to date, having not been redone to reflect the diagnosis

Based on record review and staff interview, the facility failed to add a diagnosis of schizoaffective disorder for one (1) of (16) residents reviewed for the care area of pre-admission screening and resident review (PASARR) this failed practice had the potential to affect a limited number of residents in facility. Resident identifier: #20. Facility census: 55. Findings include: A review of Resident #20's medical record on 03/27/24 found the resident received a diagnosis of Schizoaffective disorder prior to admission. Further Record review of Resident #20's medical record on 03/27/24 of the pre-admission screening and resident review ( PASARR) found the PASARR did not contain a diagnosis of schizoaffective Disorder. An interview on 03/27/24 at 10:10 AM, with Regional Director #86 and Corporate Nurse #85 confirmed the PASARR for Resident #20 did not contain a diagnosis of Schizoaffective Disorder.

Based on record review, observation and staff interview the facility failed to revise Resident #36's care plan when the use of a vest for positioning was discontinued. This was true for one (1) of 16 sampled residents. Resident Identifier: #36. Facility Census: 55. Findings include: a) Resident #36 A record review of Resident #36's care plan on 03/26/24 found the following intervention related to Activities of Daily Living (ADL) performance, Up in high back tilt wheelchair with pommel cushion and vest for positioning. An observation of Resident #36 on 03/25/24 and 03/27/24 found the resident was up in the wheelchair but was not wearing a vest as directed in her care plan. An interview with Nurse Aide #64 at 12:58 PM on 03/27/24 confirmed the resident did not have a vest in place. Nurse Aide #64 stated, She use to have one but we have not used that with her for sometime now. An interview with the Director of Nursing (DON) on 03/27/24 at approximately 2:00 PM found the resident no longer used the vest. She indicated, it had messed up so they switched it to the seat belt. She agreed the care plan needed to be revised.

Based on record review and staff and resident interview, the facility failed to complete neurological assessments after a fall for Resident #213 and #31, failed to notify the physician of hyperglycemia results for Resident #8, and to administer medication per physician's order for Resident #49. This was true for four (4) out of four (4) residents reviewed for quality of care during the survey process. Resident identifiers: #213, #31, #8, #49. Facility census: 55. Findings included: a) Resident #213 At approximately 10:00 AM on 03/27/24, a record review was conducted for Resident #213 concerning falls at the facility. Upon review, it was determined neurochecks were incomplete for Resident #213 following multiple falls. For a fall at 5:15 PM on 10/20/23, the daily fourth check was not completed. For a fall at 6:35 PM on 12/26/23, the daily second and daily third checks were not completed. The daily fourth check was completed on 03/15/24. For a fall at 7:00 PM on 02/14/24, the fourth one-hour check was documented taking place at 02/14/24 at midnight. The neuro check should have taken place at midnight on 02/15/24. For a fall at 7:00 PM on 02/14/24, the second four-hour check to be completed at 8:00 AM on 02/15/24, was completed on 03/11/24. For a fall at 7:00 PM on 02/14/24, the third four-hour check to be completed at 12:00 PM on 02/15/24, was completed on 03/11/24. For a fall at 7:00 PM on 02/14/24, the fourth four-hour check to be completed at 4:00 PM on 02/15/24, was completed on 03/11/24. For a fall at 7:00 PM on 02/14/24, the third daily check to be completed at 04:00 PM on 02/18/24, was completed on 03/24/24. For a fall at 7:00 PM on 02/14/24, the fourth daily check to be completed at 04:00 PM on 02/19/24, was incomplete. For a fall at 11:45 PM on 03/24/24, the first one-hour check was entered for 03/24/24 at 12:30 AM. For a fall at 11:45 PM on 03/24/24, the second one-hour check was entered for 03/24/24 at 1:30 AM. For a fall at 11:45 PM on 03/24/24, the fourth one-hour check was entered for 03/24/24 at 2:30 AM. For a fall at 11:45 PM on 03/24/24, the first four-hour check was not completed. For a fall at 11:45 PM on 03/24/24, the first daily check was not completed. An interview with the Director of Nursing (DON) on 03/27/24 at 1:41 PM confirmed the neurochecks for Resident #213 were incomplete. b) Resident # 8 A review of Resident #8's medical record on 03/26/24 found a physician order which indicated if Resident #8's blood sugar was greater than 350 mg/dl the physician was to be notified. A review of the resident's blood sugars from 08/01/23 to current found the following dates when the resident's blood sugar was greater than 350: -- 08/05/23 at 9:38 PM blood sugar was 483. -- 08/07/23 at 9:35 PM blood sugar was 385. -- 08/16/23 at 9:00 PM blood sugar was 363. -- 08/22/23 at 9:00 PM blood sugar was 359. -- 08/23/23 at 5:00 PM blood sugar was 482. -- 08/25/23 at 9:00 PM blood sugar was 408. -- 09/08/23 at 5:00 PM blood sugar was 405. -- 09/14/23 at 9:00 PM blood sugar was 382. -- 09/19/23 at 9:00 PM blood sugar was 467. -- 12/21/23 at 9:00 PM blood sugar was 442. -- 02/06/24 at 5:00 PM blood sugar was 429. -- 02/09/24 at 5:00 PM blood sugar was 400. -- 03/09/24 at 5:00 PM blood sugar was 399. -- 03/11/24 at 5:00 PM blood sugar was 458. -- 03/19/24 at 11:00 am blood sugar was 359. During an interview with the Director of Nursing (DON) on 03/26/24 at 3:21 PM she was asked to provide documentation to show the physician was notified of Resident #8's elevated blood sugars on the aforementioned dates. In the morning of 03/27/24 the DON was asked if she was able to find any evidence the physician was notified of Resident #8's elevated blood sugars, and she confirmed she was not. c) Resident #31 A review of Resident #31's medical record on 03/27/24 found Resident #31's neurological assessments were not always completed as ordered. The following neurological assessments were missing the following assessments: -- Neurological Assessment with an effective date of 08/23/23 was missing the following checks: - Daily First - Daily Second and - Daily Fourth. -- Neurological Assessment with an effective date of 09/02/23 was missing the following checks: - 4 hour 4th - Daily 1st - Daily 3rd -- Neurological Assessment with an effective date of 09/24/23 was missing the following checks: - 4 hour 4th - Daily 1st - Daily 2nd - Daily 3rd - Daily 4th -- Neurological Assessment with an effective date of 12/10/23 had the following incomplete checks: -Daily Fourth. -- Neurological Assessment with an effective date of 01/06/24 were missing the first daily check. An interview with the Director of Nursing (DON) at 2:55 PM on 03/27/24 confirmed the neurological assessments were not completed. d) Resident #49 During an interview on 03/25/24 at 1:50 PM Resident #49 expressed concern that he had been having trouble getting his Trulicity (an injectable diabetes medicine that helps control blood sugar levels). Resident stated, I've started it, stopped it and then started it again because they can't get it. Record review showed an order for Trulicity Subcutaneous Solution Pen-injector 0.75 MG/0.5ML (Dulaglutide). Inject 0.75 mg subcutaneously one time a day every Wed for Diabetes. Order start date 01/15/24. Review of Resident #49's Medication Administration Record (MAR) showed four (4) of the ten (10) ordered doses were not administered since the medication has been ordered. Review of the Electronic Medication Administration Record Note (EMAR) notes showed the following dates to have been omitted: 1/31/2024 1:38 PM EMAR note text stated: Trulicity Subcutaneous Solution Pen-injector 0.75 MG/0.5ML. Inject 0.75 mg subcutaneously one time a day every Wednesday for Diabetes Medication not available. Called Pharmacy to reorder. Will be available on evening medication run. 2/7/2024 at 9:34 AM EMAR note text stated: Trulicity Subcutaneous Solution Pen-injector 0.75 MG/0.5ML. Inject 0.75 mg subcutaneously one time a day every Wednesday for Diabetes awaiting from pharmacy. 2/28/2024 at 10:57 AM EMAR note text stated: Trulicity Subcutaneous Solution Pen-injector 0.75 MG/0.5ML. Inject 0.75 mg subcutaneously one time a day every Wednesday for Diabetes Medication not available will contact pharmacy. 3/13/2024 at 10:41 AM Electronic Medication Administration Record Note (EMAR) text stated: Trulicity Subcutaneous Solution Pen-injector 0.75 MG/0.5ML. Inject 0.75 mg subcutaneously one time a day every Wednesday for Diabetes. Awaiting order from pharmacy. 03/27/24 at 10:30 AM the Director of Nursing (DON) verified the missed doses of the Trulicity medication for Resident #49. The DON stated, We have been having a hard time getting the Trulicity. I will contact the Nurse Practitioner and see if we can get the order changed to something else. 40595 49467

Based on observation, family interview, staff interview and record review the facility failed to provide toenail care to Resident #29. This failed practice was a random opportunity for discovery and had the potential to affect a limited number of residents. Resident identifier: #29. Facility census: 55. Findings included: a) Resident #29 On 03/25/24 at 12:30 PM Resident #29's husband stated he would like to get her toenails cut. They [facility staff] told him she wasn't eligible, and no one has ever come back to do anything else about it. The resident's toenails on both feet were observed to be thick, yellow in color and curled over top the ends of the toes on both feet. Record review showed no grievance or concerns for toenail care. Resident #29 was admitted to the facility on [DATE]. On 03/26/24 at 2:02 PM electronic health records Licensed Practical Nurse (LPN) #19 stated they have to sign up for [name of contracted services company] then if they are eligible, they can get the services. If they are not eligible, they also have a local podiatrist in town that can see them. LPN #19 verified they should have services provided regardless of if they qualify. LPN #19 further stated the Licensed Social Worker (LSW) takes care of the [name of contracted services company] services. On 03/26/24 at 2:51 PM the Licensed Social Worker (LSW) stated I sent the referral for [person at referral base] at [name of contracted services company] after the family requested toenails to be trimmed. [name of contracted services company] don't offer the services to Resident #29 due to resource amount. The family went through a Medicaid advisor. On 3/15/24 I received email back that resident was not eligible [name of contracted services company]. Nurses usually would usually take it from there. To be honest have not followed up on it anymore. On 03/26/24 at 3:30 PM the Director of Nursing (DON) observed Resident #29's toenails in the presence of resident family members. The family reiterated the request to have the toenails trimmed. The DON stated, This is something my staff wouldn't be comfortable with due to the condition and thickness and of the toenails. I will follow up and see where we are at with outside services. Record review showed the following progress note post surveyor intervention: On 03/27/2024 at 3:06 PM Nurses Note stated received return call from [local podiatry office] and was notified that a packet must be completed to obtain an appointment. Referral packet completed and faxed with fax confirmation received.

Based on observation, record review, family interview, and staff interviews, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the physician orders. The facility failed to ensure care was delivered for residents who are at high risk of aspiration. This is true for one (1) or one (1) residents who have orders for no straws. This failure was determined to be an immediate jeopardy (IJ) to Resident #45. The facility was notified of the IJ at 2:28 p.m. on 06/15/21. The facility submitted their first abatement plan of correction (APOC) at 4:02 p.m., and the state agency (SA) requested changes. A second APOC was submitted at 4:39 p.m. the SA again requested changes. The third APOC was submitted by the facility at 4:57 p.m. the SA again requested changes. A fourth and final APOC was submitted by the facility at 5:10 p.m. and was accepted by the SA at 5:10 p.m. After observing for implementation of the APOC the IJ was abated at 8:00 a.m. on 06/16/21. The approved APOC included: 1. The Nurse Aide (NA) immediately stopped using the straw in Resident #45's drink. Clinical Case Supervisor and RN (Registered Nurse) Unit charge nurse called resident's Medical Power of Attorney immediately at which time the MPOA to sign an informed refusal of care to allow resident to use straws in her drink. The attending physician said to honor family wishes. RNAC (Registered Nurse Assessment Coordinator) updated Plan of Care immediately to allow the use of straws. NA was immediately educated by Clinical Case Manager on following resident Kardex. 2. All other residents who have an order for [MEDICAL RECORD OR PHYSICIAN ORDER] . The DNS (director of nursing services) checked all other residents Plans of Care and no other residents were identified as being affected by the alleged deficient practice. All nursing staff on duty were in-serviced immediately by the DNS or designee. All nursing staff will be in-serviced on the importance of tray ticket compliance for each resident. All nursing staff that are not at the facility will be in-serviced immediately upon return to work before going to the floor. 3. The nursing staff will review the Kardex at the beginning of each shift for 3 months. The UCN's will notify NAs immediately during the shift if there is a change in the Kardex. The UCN's will monitor throughout each shift that residents Kardex is followed. The CCS or designee will monitor residents care daily to ensure the Kardex is being followed for 3 months. 4. Daily monitoring of the resident's Kardex will be conducted by CCS or designee to assure implementation of the kardex. The CCS or designee will discuss any findings with the DNS. The DNS will review any findings in QAA monthly for 3 months. After the immediacy was abated a deficient practice remained and the scope and severity was decreased from a J to an D. A deficient practice remained for Resident #45 who did not receive her ice cream as ordered by the physician. These failed practices were true for 1 of 17 sampled residents. Resident identifier: #45. Facility census: 53. Findings included: a) Resident #45 - IJ A review of Resident #45's medical record beginning at 8:30 a.m. on 06/15/21 found the following physician order, ST (Speech Therapy) Other- No Straws with liquids. The date for this order was 05/27/21. A review of Resident #45's Kardex found the following under the heading of Eating/Nutrition: . No Straws with liquids. An observation of Resident #45 at 10:30 a.m. on 06/15/21 found the resident had a straw in her bedside water pitcher. Observation of the noon-time meal on 06/15/21 beginning at 12:33 p.m. found Nurse Aide (NA) #31 entered the room to assist Resident #45 with her meal. The resident had a red liquid drink which was identified by NA #31 as Kool-Aid. NA #31 attempted to let Resident #45 consume the drink without a straw, but Resident #45 stated she needed something over it. Resident #45 stated she could not drink it like that (with a straw). NA #31 removed the straw from Resident #45's water pitcher and placed it in the red drink and placed it to Resident #45's lips. Resident #45 drank from the straw and coughed slightly as if to clear her throat. An interview with the Director of Nursing Services (DNS) and NA #31 at 12:46 p.m. on 06/15/21, again confirmed Resident #45 had a straw in her red drink. NA #31 confirmed she took the straw from her water pitcher because the Resident asked for it. When asked if no straws was printed on Resident #45's tray ticket, NA #31 reviewed the tray ticket and stated, yes, it is. An interview with Speech Therapist (ST) #54 at 12:49 p.m. on 06/15/21 confirmed Resident #45 should not have straws. She stated, When she uses a straw it puts the liquid farther back in her mouth and she has less time to prepare to swallow. ST #54 stated Resident #45 coughs more when using a straw. When asked what Resident #45 would be at risk for if given a straw, ST #54 stated it increases her risk of aspiration (breathing food, salivia, liquids or vomit into the lungs). ST #54 then provided a Swallowing Clinical Consult dated 05/14/21 at 3:45 p.m. Upon review of this consult the following was noted on the consult (Typed as Written): Pharyngeal phase: Patient with delayed cough on thin by straw suggestive of possible aspiration. Otherwise, no coughing, choking, or wet vocal quality suggestive of functional pharyngeal swallow. Silent aspiration cannot be ruled out at bed side. Recommendations: .2. No Straws. This consult was completed at the local hospital during Resident #45's last hospital stay. ST #54 stated this was sent back with the resident from the hospital when she was readmitted on [DATE]. b) Resident #45 - Ice Cream A review of Resident #45's medical record beginning at 8:30 a.m. on 06/15/21 found the following physician order, Ice Cream with lunch and dinner tray. This order had a start date of 06/03/21. Observation of the noon-time meal on 06/15/21 beginning at 12:33 p.m. found Nurse Aide (NA) #31 entered the room to assist Resident #45 with her meal. Observation of the meal tray found no ice cream included on the tray. An interview with the Director of Nursing Services (DNS) and NA #31 at 12:46 p.m. on 06/15/21, confirmed there was no ice cream on her tray. When asked if ice cream was listed on the tray ticket, NA #31 stated, yes it is, but she usually does not eat it anyway.