Every finding on record at Shepherd of the Valley Howland

Based on record review, interview and review of the facility policy, the facility failed to ensure Resident #36's advance directives were accurate. This affected one (Resident #36) out of two residents reviewed for advance directives. The facility census was 44. Findings include: Review of the medical record for Resident #36 revealed an admission date of [DATE] with diagnoses including dementia, spinal stenosis, and history of myocardial infarction. Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #36 had impaired cognition. Review of the care plan dated [DATE] revealed Resident #36's was a full code. Interventions included Resident #36 was a full code and cardiopulmonary resuscitation (CPR) was to be initiated and review advance directives periodically with resident and/or family. Review of the Do Not Resuscitate Comfort Care (DNRCC) form dated [DATE] and completed by Medical Director/Primary Care Physician (PCP) #619 revealed Resident #36 advance directive indicated he was a DNRCC-arrest. Review of the nursing note dated [DATE] and completed by Licensed Practical Nurse (LPN) #606 revealed Medical Director/PCP #619 was in the facility and signed the DNRCC form indicating Resident #36 was a DNRCC-arrest. Review of the [DATE] physicia'sn orders revealed Resident #36 had an order dated [DATE] that he was a full code. Interview on [DATE] at 11:53 A.M. with the Director of Nursing revealed when there was a medical emergency the expectation was that the nurse on duty checked the physician order in the electronic medical record for the resident's code status. She revealed the residents' code status orders in the electronic record were accurate; therefore, she did not give any guidance to the nurses to check the hard chart. She verified the current order in the electronic medical record dated [DATE] indicated Resident #36 was a full code, and the form in the chart dated [DATE] indicated he was a DNRCC-arrest. She also verified Resident #36's care plan revealed Resident #36 was a full code. She verified the advance directives were not accurate as the order in the electronic record and the care plan did not match the DNRCC form as Resident #36 was a DNRCC-arrest. Review of the facility policy labeled Advanced Directives, dated [DATE], revealed the purpose of the policy was to ensure that the resident had the right to formulate an advance directive including the right to accept or refuse medical treatment. Advance directives were honored in accordance with state law and facility policy. The policy revealed the resident's wishes were communicated to the resident's direct care staff and physician by placing the advance directives documents in a prominent, assessable location in the medical record and discussing the wishes in the care plan meeting. The policy revealed the care plan for each resident would be consistent with his or her advance directive.

Based on record review, interview and review of the facility policy, the facility failed to ensure Resident #27's bowel elimination was monitored effectively. This affected one (Resident #27) out of one resident reviewed for constipation. The facility census was 44. Findings include: Review of the medical record for Resident #27 revealed an admission date of 10/28/22 with diagnoses including fractured right femur, gastroenteritis, colitis (inflammation of the colon), Alzheimer's disease, melena (black tarry stool), and diverticulosis (small, bulging pouches in the lining of the large intestine). Review of the care plan dated 11/04/22 revealed Resident #27 was at risk for constipation due to medication side effects, reduced mobility, weakness, colitis, and diverticulosis. Interventions included assessing and monitoring the resident's abdomen for distension, bowel sounds as ordered, assessing and monitoring bowel movements every shift, assessing and monitoring for medication side effects for constipation, encouraging exercise, initiating the facility bowel policy if indicated, medications as ordered, and monitoring daily fluid intake at meals. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #27 had impaired cognition. She was dependent on staff assistance with toileting hygiene and transfers. She was always incontinent of bowel and bladder. She was on hospice services. Review of the May/June 2025 Physician Orders and May 2025 Medication Record Administration (MAR) revealed Resident #27 had the following orders dated 10/28/22: administer milk of magnesium (MOM) 400 milligram (mg) per milliliter (ml) give 30 ml by mouth as needed for constipation if greater than seven shifts with no bowel movement (BM), bisacodyl suppository 10 mg insert one suppository rectally as needed for constipation if greater that eight shifts with no BM, and Colace 100 mg give one capsule by mouth every 12 hours as needed for constipation. The MAR revealed on 05/20/25 at 5:52 A.M., MOM was administered to Resident #27 but was ineffective. The MAR indicated no bisacodyl suppositories and Colace were administered. Review of bowel elimination task bar from 05/07/25 to 06/06/25 revealed Resident #27 had a small BM on 05/14/25 and then there was no documentation she had any further BMs until 05/23/25 (nine days) at which time she had a large BM. The task bar revealed Resident #27 had a large BM on 05/27/25 and then there was no documentation she had a BM until 06/04/25 (eight days) at which time she had a small BM. The consistency of Resident #27's BM on 05/08/25 showed signs of constipation as it was hard. Review of the Visit Note Report dated 05/22/25 and completed by Hospice Registered Nurse (RN) #900 revealed the last known BM was 05/20/25. Review of June 2025 MAR revealed MOM was administered on 06/02/25 at 5:46 P.M. and was ineffective. The MAR indicated no bisacodyl suppositories and Colace were administered. Review of Visit Note Report dated 06/02/25 and completed by Hospice RN #900 revealed Resident #27 had bowel incontinence and last known BM was 06/01/25. Interview on 06/05/25 at 10:24 A.M. with Director of Nursing (DON) and Assistant Director of Nursing (ADON)/Registered Nurse (RN) #583 revealed if a resident did not have a BM in three days, it showed up on the dashboard of the electronic medical record notifying the nurse. They revealed after three days of no BM, the nurse was to administer MOM and then if by the next day there was no results from the MOM, a bisacodyl suppository was to be administered unless otherwise indicated per the physician orders. They verified Resident #27 was dependent on staff for toileting assistance and was incontinent of bowel. They verified, per the task, bar Resident #27 had a small BM on 05/14/25 and then there was no documentation she had any further BMs until 05/23/25 (nine days) as at that time she had a large BM. They also verified, per the task bar, Resident #27 had a large BM on 05/27/25 and then there was no documentation she had a BM until 06/04/25 (eight days) at which time she had a small BM. They verified Resident #27's bowel elimination physician orders, and the facility policy were not followed as MOM should have been administered when she had no BM for three days and followed by bisacodyl suppository if the MOM was ineffective. Interview on 06/05/25 at 11:12 A.M. with ADON/RN #583 revealed she reviewed and noted per hospice notes Resident #27 had a BM on 5/20/25 and 06/01/25. She revealed Resident #27 may have had a BM when the hospice aide was in on 05/20/25 and 06/01/25 but verified this was not documented on the task bar to monitor Resident's #27's bowel elimination effectively. Interview on 06/05/25 at 12:45 P.M. with the DON and ADON/RN #583 revealed they were unsure how the nurse would know if Resident #27 had a BM if it was not put into the task bar for tracking purposes. They verified that even if Resident #27 had a BM on 05/20/25 and 06/01/25, the nurses still did not follow the bowel elimination policy or Resident #27's physician orders as Resident #27 still had gone from 05/15/25 till 05/20/25 (five days), and from 05/28/25 till 06/01/25 (five days) without a BM. Review of the facility policy labeled, Bowel Elimination, dated 04/15/25 revealed it was the policy to ensure that all residents were monitored for alterations in bowel elimination. The policy revealed all residents would be monitored each shift for bowel elimination and nursing staff would document all bowel movements each shift. The policy revealed if a resident went six shifts without a bowel movement the resident would be given a laxative on the seventh shift. If the resident had not had a bowel movement at the end of the eighth shift, then a rectal suppository would be given. The policy revealed if the resident had not had a bowel movement by the end of the ninth shift the physician would be notified for further orders.

Based on observation, interview, record review, and facility policy review, the facility failed to post oxygen safety signs per acceptable standards of nursing practice. This affected three (Residents #101, #103 and #105) out of three residents reviewed for respiratory care. There were eight (Residents #4, #5, #10, #13, #33, #101, #103 and #105) who received oxygen therapy. The facility census was 44. Findings include: Observation on 06/02/25 at 10:33 A.M. with Registered Nurse (RN) #567 revealed Residents #101 and #103 were in bed with oxygen being administered, and there were no oxygen safety signs posted within the room or at the entrances. Resident #105 was in a wheelchair next to the bed with oxygen being administered and there was no oxygen safety sign posted within the room or at the entrance. Interview at the time of the observation with RN #567 verified the findings. Review of the medical record for Resident #101 revealed an admission date of 05/10/25. Diagnoses included chronic respiratory failure, chronic obstructive pulmonary disease (COPD), emphysema and congestive heart failure (CHF). A physician order dated 05/10/25 indicated Resident #101 received oxygen at 4 LPM (liters per minute) via nasal cannula (NC) continuously. Review of the medical record for Resident #103 revealed an admission date of 05/28/25. Diagnoses included COPD, malignant neoplasm of the left lung lower lobe and heart failure. A physician order dated 05/30/25 indicated Resident #103 received oxygen at 2 LPM via NC continuously. Review of the medical record for Resident #105 revealed an admission date of 05/14/25. Diagnoses included COPD, CHF and chronic respiratory failure with hypoxia. A physician order dated 05/14/25 indicated Resident #105 received oxygen at 3 LPM via NC continuously. Review of the facility policy, Oxygen Administration, revised 05/06/15 revealed safe oxygen administration included placing an Oxygen in Use sign at the outside of the room entrance door and in a designated place on or over the resident's bed.

Based on observation, interview, record review and facility policy review, the facility failed to perform adequate infection control practices during urinary catheter care for Resident #3. This affected one (Resident #3) out of two residents reviewed for urinary catheter care. There were two (Residents #3 and #36) who had urinary catheters. The census was 44. Findings include: Review of the medical record for Resident #3 revealed an admission date of 04/30/25. Diagnoses included neuromuscular dysfunction of the bladder, benign prostatic hyperplasia and end stage renal disease. The plan of care dated 04/30/25 indicated Resident #3 had a chronic urinary catheter which required catheter care and management. Observation on 06/03/25 at 10:03 A.M. with Certified Nursing Assistants (CNAs) #512 and #544 of urinary catheter care for Resident #3 revealed the resident in bed and both CNAs had donned gloves and gowns for enhanced barrier precautions. CNA #512 lowered Resident #3's pants and opened a soiled brief to expose the urinary catheter. CNA #512 used cleanser and disposable wipes to wash the genitals and catheter tubing before rolling Resident #3 to the left side toward CNA #544. While wearing the same soiled gloves, CNA #512 performed cleansing of the anal area then applied a clean brief after disposing of the soiled brief into a nearby trash can. While continuing to wear the same soiled gloves, CNA #512 pulled up the resident's pants, adjusted the pillow behind Resident #3's head, picked up another pillow and positioned it underneath Resident #3's feet, then pulled the sheets and blankets up over the resident followed by placing the call light within reach. CNA #512 removed the gown and right-hand soiled glove, placed it into the garbage, closed the garbage bag and picked it up with the left hand which was still covered by a soiled glove. CNA #512 left Resident #3's room carrying the garbage with the soiled gloved hand and unwashed right hand, walked down the hallway, entered the soiled utility room, and disposed of the garbage followed by removing the left glove and disposing of it. Across the hall from the soiled utility room was a hand washing sink where CNA #544 who had removed the gown and gloves in Resident #3's room had walked to and was seen performing hand washing. Interview at the time of the observation with CNA #512 verified waiting at the soiled utility room area to use the hand washing sink across the hall. CNA #512 stated it was routine practice to leave a resident room, come to the soiled utility room to dispose of garbage and then remove gloves and wash hands. CNA #512 confirmed the same gloves were worn throughout the procedure without changing gloves between body parts and were not removed completing hand hygiene before repositioning Resident #3 for comfort and safety. Review of the facility policy, Urinary Catheter Care, dated 04/22/13, revealed appropriate catheter care was provided to residents who had an indwelling catheter at a minimum of once per shift. Review of the facility policy, Hand Hygiene, updated 12/09/20, revealed hand hygiene was indicated when hands were visibly dirty, when hands were soiled with blood or other body fluids, after handling contaminated objects, and before applying and after removing personal protective equipment including gloves. The use of gloves was not a replacement for hand hygiene. Review of the facility policy, Personal Protective Equipment, updated 09/08/22, revealed hand hygiene was performed before donning gloves and after removal. Gloves were changed along with hand hygiene between clean and dirty tasks, when moving from one body part to another, and when gloves were heavily contaminated or torn.

Based on observation, record review and interview, the facility failed to ensure Resident #15's oxygen therapy was humidified per the physician order. This finding affected one (Resident #15) of four residents reviewed for oxygen therapy. Findings include: Review of Resident #15's medical record revealed she was initially admitted on [DATE] and readmitted on [DATE] with diagnoses including acute and chronic respiratory failure, major depressive disorder and dependence on supplemental oxygen. Review of Resident #15's MDS 3.0 assessment dated [DATE] revealed she exhibited intact cognition. Review of Resident #15's physician orders revealed an order dated 01/31/23 for oxygen at five liters continuous via a nasal cannula and an order dated 01/31/23 for a prefilled oxygen humidifier to be monitored every shift and changed as needed. Interview on 02/10/23 at 6:40 A.M. with Resident #15 revealed her oxygen should be humidified and at five liters per nasal cannula. Observation on 02/10/23 at 6:42 A.M. with Licensed Practical Nurse (LPN) #802 of Resident #15's oxygen therapy confirmed the oxygen concentrator was set at five liters per nasal cannula and no humidification was present. Interview on 02/10/23 at 6:43 A.M. with LPN #802 confirmed Resident #15's physician orders required the oxygen to be humidified and she didn't realize that it was not humidified. Review of the Oxygen Administration policy revised 05/06/15 indicated to verify that there was a physician's order and review the orders or facility protocol for oxygen administration. This deficiency represents non-compliance investigated under Complaint Number OH00139583.

Based on observation, interview, and record review, the facility failed to ensure food items were dated when opened. This had the potential to affect the 52 residents who ate food from the kitchen. Resident #37 was identified by the facility as receiving nothing by mouth. The facility census was 53. Findings include: Observation of the kitchen on 01/17/23 from 8:10 A.M. to 8:30 A.M. with Dietary Cook #35 revealed the walk-in cook's freezer had one undated, half-full resealed bag of pork sausage links, one undated resealed bag of three breaded fish fillets, one undated half-full resealed bag of green peppers, and one undated half-full resealed bag of tator tots. The reach-in cooler by the toaster had one undated storage bag with sliced pastrami. The walk-in dietary aide's cooler had one undated resealed bag of whipped topping. The walk-in dietary aide freezer had one undated storage bag of five sausage links, one undated storage bag of seven sausage links, one undated storage bag of five sausage patties, and one undated storage bag of six chicken quarters. At the time of these observations, Dietary #35 confirmed these food items were undated and should have been dated when opened. Review of facility policy titled, Food Safety Requirements Policy, dated 11/28/17, revealed the facility would provide safe and sanitary storage of all food items by ensuring food items were properly labeled and dated.

Based on record review and interview, the facility failed to report an injury of unknown origin to the State agency as required. This finding affected two (Residents #12 and #257) of five resident records reviewed for accidents. The facility census was 55. Findings include: 1. Review of Resident #12's medical record revealed the resident was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Review of Review #12's Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed the resident exhibited severe cognitive impairment. Review of Resident #12's progress note dated 08/02/19 at 10:55 P.M. indicated the staff alerted the nurse the resident had a bruise to the right forearm and to the left foot. The resident was alert to self only and was unable to voice a cause for the injury. The bruise to the right arm was irregular in shape and spanned from the antecubital space to the inferior deltoid measuring approximately 19 cm (centimeters) by 20 cm and dark blueish/purple in color with a dark purple center. The area was [MEDICAL CONDITION], raised and warm. The resident allowed her arm to go limp at her side and indicated the arm hurt with range of motion. The bruise to the top of the left foot was circular in shape, measuring 4 cm by 4 cm and was light bluish purple in color. Review of Resident #12's progress note dated 08/03/19 at 9:55 [NAME]M. indicated an X-ray was obtained which showed an acute non-displaced, slightly impacted [MEDICAL CONDITION] of the right humerus. The physician indicated to send the resident to the emergency room for further evaluation. Interview on 01/02/20 at 12:16 P.M. with the Administrator confirmed a injury of unknown origin self-reported incident (SRI) was not reported to the State agency as required because the facility staff did not report the injury to administrative staff in a timely manner. The Administrator confirmed a thorough investigation was completed and it was determined the resident experienced a pathological [MEDICAL CONDITION] humerus. 2. Resident #257 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Review of the physicians order dated 12/11/19 revealed Resident #257 was to be transferred with two staff at all times. Review of the physical therapy (PT) and occupational therapy (OT) notes dated 12/13/19 revealed the resident was assessed for standing tolerance and there was no indicate of pain to either of her legs. Further review of the PT note dated 12/15/19 revealed the resident complained of pain at the start of therapy of a score of nine out of 10. The nurse provided pain medication during the therapy session but there was no evidence of an assessment completed for the new pain. Further review of the OT note dated 12/16/19 revealed the resident was able to perform dynamic (transferring weight back and forth from both legs) for two minutes with a walker. The resident complained of pain of five out of 10 to her right leg. Review of the nurse notes from 12/11/9 through 12/18/19 revealed there was no documentation Resident #257 had pain in either of her legs. Review of the admission MDS dated [DATE] revealed the resident was moderately cognitively impaired and needed extensive assistance of two or more staff for activities of daily living (ADL's) including transfers and toileting. Review of the PT note dated 12/19/19 and signed at 12:43 P.M., revealed the therapist spoke to Licensed Practical Nurse (LPN) # 51 related to Resident #256's pain in her right leg and suggested to obtain an x-ray to rule out injury. Review of the nurse note dated 12/19/19 revealed therapy reported the resident complained of pain to the left hip when standing and the resident's right leg buckled with weight baring. The doctor was notified and mobile x-ray was scheduled for 12/20/19. Review of the x-ray dated 12/20/19 revealed Resident #256 had a non-displaced [MEDICAL CONDITION] pubic ramus (hip). Review of the nurse note dated 12/20/19 revealed Resident #256's husband had concerns with the residents right hip pain and was awaiting the results of the x-ray. Further review of the 12/20/19 nurse note revealed the resident had a [MEDICAL CONDITION] hip. Review of the investigation for the injury of unknown origin, initiated 12/20/19, revealed it was a paragraph typed stating on 12/19/19 therapy informed the floor nurse of the resident voiced complaints of pain to the right lower extremity and recommended an x-ray be completed. The x-ray was completed on 12/20/19 which indicated the resident had a right [MEDICAL CONDITION]. Assistant Director of Nursing (ADON) #54 determined the fracture occurred on 12/5/19 when the resident fell at home because there were no incidents at the facility. There were no witness statements obtained. On 01/02/20 at 11:54 [NAME]M., interview with Resident #256 and her husband revealed the resident fell at home on 12/05/19 and fractured her right arm but not her leg. When the resident was in therapy one day she complained of pain to the right leg and therapy recommended an x-ray which found a right [MEDICAL CONDITION]. They were not sure she had the fracture before and were not sure when or how it happened. On 01/02/20 at 1:05 P.M., interview with Assistant Director of Nursing (ADON) #54 verified she completed the investigation and Resident #256 did not complain of right hip pain prior to 12/19/19. ADON #54 verified on 12/19/19 the floor nurse was notified by therapy of the resident's new complaint of pain around noon and an x-ray was not completed until 12/20/19. ADON #54 verified the investigation was no thorough to include all appropriate interviews nor was the injury of unknown origin reported to the State agency as required. ADON #54 verified all she had was the one page investigation. Review of the medical record revealed there was no evidence of right hip pain from the hospital notes prior to admission nor was an x-ray done of the right hip at the hospital prior to admission. ADON #54 verified staff were not interviewed because she felt the fracture probably occurred when the resident fell at home because she did not fall at the facility. On 01/02/20 at 1:30 P.M., interview with Certified Occupational Therapy Assistant (COTA) #61 revealed during the session on 12/19/19 Resident #256 complained of a new pain to her right hip of a score of five to six out of 10 (10 being the worst pain ever felt). Review of the abuse policy, revised 009/26/17, revealed injuries of unknown origin were concerned when both the injury was not observed or the source could not be determined and the injury was suspicious or location of the injury was in a location not vulnerable to trauma. the injury would be reported immediately, as soon as possible, but not to exceed 24 hours after discovery. The injury would be investigated promptly and thoroughly including written statements from staff, residents and families.

Based on observation, interview and record review the facility failed to ensure Resident #40 received reading material as requested and was not given the opportunity to implement her normal bowel regimen. The facility failed to ensure Resident #256 received showers as preferred. This affected two of three residents reviewed for choices. The facility census was 55. Findings include: 1. Resident #40 was admitted to the facility on [DATE] with a fractured to her left foot. Review of the medical record, including the nursing notes, assessments, initial care plan meeting from 11/27/19 through 01/02/19 revealed there was no evidence of the resident's below ongoing concerns. Review of the admission minimum data set (MDS) 3.0 dated 12/04/19 revealed the resident was totally dependent on two or more staff for activities of daily living (ADL's) including transfers and toileting. On 12/31/19 at 7:40 [NAME]M., interview with Resident #40 revealed she was having trouble with her bowels and she needed a fleets enema (a laxative that was placed in the rectum). The resident was very upset and anxious and stated she had asked everyone that came in her room if she could get a fleets because this had been her practice for [AGE] years after eating breakfast every day because she had [DIAGNOSES REDACTED] and a history of a hemroidectomy. Fleets was what she had found that worked for her after trial and error and was worried about what may happen if she stopped this practice. Resident #40 stated the nurses say they are not able to give it to her and she asked them to call the doctor and the nurses would not call the doctor. Resident #40 stated her son was trying to get a meeting with the facility and the doctor about this but has been unsuccessful. The resident stated she had need seen the doctor since she had been here but wanted to to get this straightened out or she just wanted to go home because this was too stressful on her and all she wanted was her fleets. Resident #40 verified she had also been asking every day for a large print bible and a newspaper every day, she completed the jumbles and read the sports section daily at home but no one will get her either. On 12/31/19 at 10:38 [NAME]M., interview with State tested Nurse Aide (STNA) #52 verified Resident #40 had asked her multiple times for a fleets because she had constipation, trouble with hemmoroids and she had burning in the rectal area. STNA #52 verified she informed the nurses every time the resident asked her about the fleets. STNA #52 also verified Resident #40 asked her many times for a large print bible and newspaper including today. STNA #52 verified she did not know how to get her either of those items and would pass it along to another STNA and thought someone was working on getting her those materials. STNA #52 verified she also heard Resident #40 ask the nurses many times for the reading materials. STNA #52 verified none of the reading materials had been provided as of yet. On 12/31/19 at 11:00 [NAME]M., interview with Licensed Practical Nurse (LPN) #51 verified Resident #40 continued to tell him about her concerns with constipation, multiple times daily, and that she needed a fleets because this was her daily routine for many years. LPN #51 verified the resident was very fixated on wanting a fleets and was very anxious about it. When asked what LPN #51 did to try and address Resident #40's concerns he said nothing because it was a behavior and the facility did not implement the bowel protocol until after the resident did not have a bowel movement for three days. Resident #40 had bowel movements most days. When asked if he contacted the physician or discussed the residents concerns with anyone else he said no. The staff all know this was a behavior. LPN #51 verified he did not have any concerns knowing the anxiety this was causing the resident. LPN #51 also verified the resident had asked daily for a large print bible and newspaper including this morning. LPN #51 verified he did nothing to ensure the resident received these and stated residents had to purchase a newspaper. LPN #51 verified he did not inform the resident she would have to pay for the newspaper nor did he attempt to get information to obtain a newspaper for the resident. On 01/02/20 at 8:00 [NAME]M., interview with LPN #53, with Resident #40 present, verified she was aware of the residents ongoing concerns about not receiving her fleets daily as she did at home for [AGE] years. The resident was very anxious when talking about it. LPN #53 stated we can't give you anything unless you don't have a bowel movement for three days because that was the facilities protocol. The surveyor asked if anyone had contacted the doctor since this was causing the resident so much stress and this had been her routine for [AGE] years. LPN #53 verified there was no evidence the doctor had been notified and the nurse would not notify the doctor until she continued to not have bowel movements according to the facility protocol. Resident #40 told the to not bother, I have been trying since I got here and no one will listen to me. LPN #53 verified she was aware the residents son had also called in about the concerns but it still was not discussed and the resident was not included in her plan of care. LPN #53 verified she was aware the son was trying to get a meeting set up with the facility, himself, the resident and the physician but had not been successful. On 01/02/20 at 7:35 [NAME]M., interview with Resident #40 verified the pastor brought her a large print bible but no one has mentioned anything about the newspaper and she has still never received a newspaper. Resident #40 also verified no one had talked to her about receiving her daily fleets and she was so anxious and upset about it she just wanted to go home and if she could stand on her foot she would leave this place because no one listens to her. Resident #40 stated she asked her son to try and get someone to listen to her but is has not helped as of yet. On 01/02/20 at 11:25 [NAME]M., phone interview with Resident #40's son, verified the resident was very upset it was causing her unneeded stress and anxiety because no one would listen to her concerns about wanting her fleets. The son stated she had trouble's with her bowels since she was 20 and found this daily treatment worked best for her and this was discussed with her doctor. The son stated he had been trying to get a meeting with the facility staff and the physician because the resident was so upset she kept calling him about it. The son also stated the resident's community physician had privileges at the facility and he had been asking to switch physicians because her community physician was aware she used fleets daily and he would approve it but no one would assist him in getting her physician changed. The son was also aware the resident had been requesting specific reading materials which she was not getting and did not understand why. The son stated he lived out of state and was doing the best he could but could not get any of the staff he talked to to listen to the concerns. On 01/02/20 at 7:50 [NAME]M., interview with the Assistant Director of Nursing (ADON) #54 verified she was aware of Resident #40's ongoing concerns and the anxiety it was causing her about not receiving her fleet days as she did at home for [AGE] years but there was nothing she could do about it. ADON #54 also verified the concerns Resident #40 was not receiving the reading materials as requested and was not sure about how to go about getting those for the resident. 2. Resident #256 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. The resident was not able to talk but was able to communication using a dry erase board. Review of the admission MDS dated [DATE] revealed the resident was totally dependent on two or more staff for ADL's including bathing. Further review of the current care plan revealed the resident preferred showers for her bathing. Review of the STNA task documentation revealed the resident preferred showers. Further review of the task documentation revealed the resident only received a shower on 12/27/19 (which was disputed below) and on 01/01/20. On 12/30/19 at 1:20 P.M. and on 12/31/19 at 10:36 [NAME]M., Resident #256 was observed laying in bed, with greasy hair and a strong foul odor; the residents face had eye drainage and did not look clean. Her mouth was observed to be very dry and her lips were cracked. On 12/30/19 at 1:21 P.M., interview with Registered Nurse (RN) #56 verified Resident #256 was very alert and oriented and could answer questions appropriately using the communication board but could not speak at this time due to a recent stroke. On 12/31/19 at 10:37 [NAME]M., interview with Resident #256 verified she had dirty hair and needed a shower but had not received a shower since she had been admitted on [DATE]. She expressed needing and wanting a shower. The resident stated the aides were giving her bed baths the best they could. The resident had a very strong foul odor. On 12/31/19 at 10:57 [NAME]M., interview with STNA #52 verified the resident had a very strong foul odor and was not sure where it was coming from and asked Resident #52 if she wanted a shower and the resident shook her head yes. On 01/02/20 at 8:40 [NAME]M., Resident #256 was observed in her wheelchair, her hair and face appeared clean and the resident did not have any odors to her. On 01/02/20 at 8:41 [NAME]M., interview with Resident #256 verified she received a shower on 01/01/20 and it was wonderful. On 01/02/20 at 9:07 [NAME]M., interview with the Director of Nursing (DON) revealed according to the STNA task documentation Resident #256 received a shower on 12/27/19. The DON denied talking with the resident since the documentation indicated a shower was received. The resident received a shower on 12/27/19 and 01/01/20. The facility policy was to provide bathing according to the resident's preference a minimum of twice weekly unless otherwise discussed with the resident. Review of the bath/skin communication policy, revised 11/28/18, revealed to offer/provide a complete bath to the residents at least twice a week. All residents would be asked their bathing preference on admission. The preferences would be put in the STNA's task documentation to record indicating the type of bathing preferred. Any refusals would be documented and the nurse would be informed.

Based on interview and record review the facility failed to thoroughly investigate an injury of unknown origin for Resident #257. This affected one of two residents reviewed for IUO. The facility census was 55. Findings included: Resident #257 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Review of the physicians order dated 12/11/19 revealed Resident #257 was to be transferred with two staff at all times. Review of the physical therapy (PT) and occupational therapy (OT) notes dated 12/13/19 revealed the resident was assessed for standing tolerance and there was no indicate of pain to either of her legs. Further review of the PT note dated 12/15/19 revealed the resident complained of pain at the start of therapy of a score of nine out of 10. The nurse provided pain medication during the therapy session but there was no evidence of an assessment completed for the new pain. Further review of the OT note dated 12/16/19 revealed the resident was able to perform dynamic (transferring weight back and forth from both legs) for two minutes with a walker. The resident complained of pain of five out of 10 to her right leg. Review of the nurse notes from 12/11/9 through 12/18/19 revealed there was no documentation Resident #257 had pain in either of her legs. Review of the admission minimum date set ((MDS) dated [DATE] revealed the resident was moderately cognitively impaired and needed extensive assistance of two or more staff for activities of daily living (ADL's) including transfers and toileting. Review of the PT note dated 12/19/19 and signed at 12:43 P.M., revealed the therapist spoke to Licensed Practical Nurse (LPN) # 51 related to Resident #256's pain in her right leg and suggested to obtain an x-ray to rule out injury. Review of the nurse note dated 12/19/19 revealed therapy reported the resident complained of pain to the left hip when standing and the resident's right leg buckled with weight baring. The doctor was notified and mobile x-ray was scheduled for 12/20/19. Review of the x-ray dated 12/20/19 revealed Resident #256 had a non-displaced [MEDICAL CONDITION] pubic ramus (hip). Review of the nurse note dated 12/20/19 revealed Resident #256's husband had concerns with the residents right hip pain and was awaiting the results of the x-ray. Further review of the 12/20/19 nurse note revealed the resident had a [MEDICAL CONDITION] hip. Review of the investigation for the injury of unknown origin, initiated 12/20/19, revealed it was a paragraph typed stating on 12/19/19 therapy informed the floor nurse of the resident voiced complaints of pain to the right lower extremity and recommended an x-ray be completed. The x-ray was completed on 12/20/19 which indicated the resident had a right [MEDICAL CONDITION]. Assistant Director of Nursing (ADON) #54 determined the fracture occurred on 12/5/19 when the resident fell at home because there were no incidents at the facility. There were no witness statements obtained. On 12/30/19 at 11:20 [NAME]M., attempted interview with Resident #257 denied any concerns including fractures. On 01/02/20 at 11:54 [NAME]M., interview with Resident #256 and her husband revealed the resident fell at home on 12/05/19 and fractured her right arm but not her leg. When the resident was in therapy one day she complained of pain to the right leg and therapy recommended an x-ray which found a right [MEDICAL CONDITION]. We don't think she had the fracture before and were not sure when or how it happened. On 01/02/20 at 1:05 P.M., interview with ADON #54 verified she completed the investigation and Resident #256 did not complain of right hip pain prior to 12/19/19. ADON #54 verified on 12/19/19 the floor nurse was notified by therapy of the resident's new complaint of pain around noon and an x-ray was not completed until 12/20/19. ADON #54 verified the investigation was no thorough to include all appropriate interviews nor was the injury of unknown origin reported to the State agency as required. ADON #54 verified all she had was the one page investigation. Review of the medical record revealed there was no evidence of right hip pain from the hospital notes prior to admission nor was an x-ray done of the right hip at the hospital prior to admission. ADON #54 verified staff were not interviewed because she felt the fracture probably occurred when the resident fell at home because she did not fall at the facility. On 01/02/20 at 1:30 P.M., interview with Certified Occupational Therapy Assistant (COTA) #61 revealed during the session on 12/19/19 Resident #256 complained of a new pain to her right hip of a score of five to six out of 10 (10 being the worst pain ever felt). Review of the abuse policy, revised 009/26/17, revealed injuries of unknown origin were concerned when both the injury was not observed or the source could not be determined and the injury was suspicious or location of the injury was in a location not vulnerable to trauma. the injury would be reported immediately, as soon as possible, but not to exceed 24 hours after discovery. The injury would be investigated promptly and thoroughly including written statements from staff, residents and families.

Based on record review and interview, the facility did not ensure Resident #252's wound care was completed as indicated in the physician orders. This finding affected one (Resident #252) of two residents reviewed for pressure ulcers. The facility census was 55. Findings include: Review of Resident #252's medical record revealed the resident was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Review of Resident #252's Minimum Data Set (MDS) 3.0 assessment dated [DATE] indicated the resident exhibited moderate cognitive impairment and had one stage three pressure ulcer (wound that had broken completely through the two top layers of the skin and into the fatty tissue below). Review of Resident #252's physician order [REDACTED]. Review of Resident #252's medication administration records (MARS) from 12/03/19 to 01/02/20 revealed the wound care was not completed on 12/05/19 for dayshift, 12/13/19 for nightshift, 12/16/19 for nightshift, 12/18/19 for dayshift, 12/21/19 for dayshift and 12/30/19 for dayshift. Interview on 01/02/20 at 4:45 P.M. with Licensed Practical Nurse (LPN) #53 confirmed the resident's record did not have evidence the wound care was completed for six opportunities from 12/01/19 to 01/02/20 as indicated in the physician orders.

Based on observation, interview and record review the facility failed to ensure Resident's #40, #256 and #257 were transferred according to their care plans for optimal safety. This affected three of five residents revealed for accidents. The facility census was 55. Findings included: 1. Resident #40 admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Review of the physicians order initiated 11/27/19 revealed the resident was non-weight bearing on the left foot. Review of the physicians order dated 12/05/19 revealed to transfer Resident #40 using a slide board and two staff. Review of the admission minimum data set (MDS) 3.0 dated 12/04/19 revealed Resident #40 was totally dependant on two or more staff for activities of daily living (ADL's) including transfers. On 12/31/19 at 7:40 [NAME]M., Resident #40 was observed in the wheelchair with her left foot wrapped and elevated on a leg rest. On 12/31/19 at 7:41 [NAME]M., interview with Resident #40 verified she was to be transferred using the slide board with two staff but this morning State tested Nurse Aide (STNA) #52 transferred the resident by herself and the other day STNA #58 transferred the resident onto the toilet by herself without the slide board. The resident stood and pivot transferred trying not to use her left foot. On 12/31/19 at 10:38 [NAME]M., interview with STNA #52 verified she transferred Resident #40 by herself from the bed into the wheelchair this morning. STNA #52 thought the resident could be transferred with either one or two staff depending on how much the resident was able to assist which varied each day. STNA #52 verified the tasks were in the computer for each residents individual needs or she could ask another STNA or a nurse. STNA #52 verified she did not know Resident #40 was only supposed to be transferred using two staff. On 01/02/19 at 7:55 [NAME]M., Licensed Practical Nurse (LPN) #53 and LPN #59 were observed to transfer Resident #40 from the bed into the wheelchair with the slide board. The resident was breathing hard and struggling to assist with the transfer. Resident #40 was anxious and saying her bad foot was slipping and she was reassured by LPN #53. On 01/02/20 at 8:00 [NAME]M., , interview with LPN #53 verified Resident #40 was difficult to transfer with the slide board and it took much effort with two staff and was not safe to transfer with only one staff. LPN #53 verified the order was for two staff and the resident should not be transferred onto the toilet because it was not safe and she needed to use a bed pan for now. The surveyor and Resident #40 informed LPN #53 that STNA #52 transferred the resident this morning by herself and the other day STNA #58 transferred Resident #40 by herself onto the toilet. On 01/02/20 at 9:24 [NAME]M., interview with Certified Occupational Therapy Assistant (COTA) #60, with Assistant Director of Nursing (ADON) #54 present, when in therapy if Resident #40 would attempt to bare weight on her left foot therapy would have to be stopped because of the danger of injury. COTA #60 verified it was not safe for Resident #40 to be pivot transferred including onto the toilet and verified the resident needed to be transferred with the slide board and two staff, never one staff because the resident was Non-Weight Bearing (NWB) on the left foot. 2. Resident #257 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Review of the physicians order dated 12/11/19 revealed Resident #257 needed transferred with two staff at all times. Review of the admission MDS dated [DATE] revealed Resident #257 was moderately cognitively intact and needed extensive assistance of two or more staff for transfers and toileting. On 01/02/20 at 11:54 [NAME]M., interview with Resident #257 and her husband revealed the resident was usually transferred with two staff but at times the resident was transferred with only one staff member. Resident #257 indicated the larger ladies would transfer her by themselves. The husband verified he observed an oriental nurse transfer the resident from the toilet into the wheelchair by herself. They were not sure if it was because of staffing concerns or not. On 01/02/20 at 1:05 P.M., interview with ADON #54 was informed of the above concerns and verified the resident was always to be transferred by two staff for her safety because her knees buckle at times according to therapy. On 01/02/20 at 1:30 P.M., interview with COTA #61, with ADON #54 present, verified for the residents cognitive deficit and poor safety awareness the resident needed two staff for all transfers. 3. Resident #256 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Review of the physicians order initiated 12/17/19 revealed to transfer Resident #256 with a mechanical lift. Review of the admission MDS dated [DATE] revealed Resident #256 was totally dependent on two of more staff for ADL's including transfers which were required with a mechanical lift. On 12/31/19 at 10:50 [NAME]M., Resident #256 was observed being transferred from bed into the wheelchair by STNA #52 and STNA #62. STNA #62 operated lift #3 and and pushed the legs of the lift under the residents bed with the legs closed. The resident was placed in the sling without looping the leg through the strap as designed, then crossing the legs to attach the sling to the lift. The resident was lifted off the bed, the lift was moved back 12 feet from the bed, the residents feet's were three feet above the lifter base, then the legs were opened and the lift was pushed 15 feet towards the wheelchair which was positioned past the foot of the bed, then the resident was lowered into the wheelchair. On 12/31/19 at 10:55 [NAME]M., interview with STNA #62 verified the above observation and stated she never looped the sling leg through the strap prior to crossing it and verified the wheelchair should have been closer to the resident so she did not have to open the legs of the lift because if was safer to keep the legs of the lift closed. STNA #62 verified the resident's feet were raised three feet above the base of the lifter during transport to the wheelchair. On 01/02/20 at 4:15 P.M., interview with the DON, staff development Registered Nurse (RN) #63 and restorative STNA #64 verified the restorative aids did competencies for the floor aides. STNA #64 verified they never looped the leg of the sling through the strap as designed prior to crossing the straps because it bunched up the legs of the sling. STNA #64 verified she instructed the aids to keep the legs of the lift closed as long as possible until approaching the wheelchair because it was safest to operate the lift with the legs closed. No one knew the resident's feet were to be rested on the base of the lifter straddling the mast. Review of the no lift mechanical lift directions, not dated, reveled the policy was to use the instructions attached. Further review of the attached instructions for the hoyer how to use a patient lifter, not dated, from sunrise medical revealed it did not show the type of sling the facility was using. The instructions indicated to reduce the hazard of tipping over, spread the adjustable base legs to their widest position before lifting the resident. While transporting the resident over a short distance, ensure the resident's feet rested on the base of the lifter straddling the mast. This lower center of gravity reduced the risk of tipping over.

Based on observation, interview and record review the facility failed to ensure proper justification for the continued use of Resident #256 indwelling urinary catheter. This affected one of one residents reviewed for indwelling catheters. The facility census was 55. Findings include: Resident #256 was admitted to the facility on [DATE] after a hospital stay for a new onset of a stroke which affected the use of the resident's left arm and leg and her speech. Review of the hospital documentation dated 12/05/19 revealed there was no evidence of a history of an indwelling urinary catheter prior to this hospital stay nor any diagnoses to support the on-going use of the catheter. The resident was not able to talk but was able to communication using a dry erase board. Review of the admission physician orders [REDACTED].#256 had an indwelling urinary catheter. Review of the nurse's note dated 12/16/19 revealed the physician was contacted again to verify need to continue the indwelling urinary catheter without a proper diagnoses. The physician indicated to add stroke as the diagnoses related to the need to continue the catheter. Review of the nurse's note dated 12/17/19 revealed Resident #256 was admitted with an indwelling urinary catheter without an appropriate diagnoses. The physician was notified to request a voiding trial and/or an appropriate diagnoses for the use of the catheter and the facility was awaiting a response. Review of the nurse note dated 12/19/19 revealed Resident #256's catheter was draining bloody urine. The resident was observed with her hands down her pants at times and encouraged the resident not to pull on the catheter. Review of the nurse note dated 12/20/19 revealed the physician was notified of the resident having blood in her urine and not having a proper diagnoses for the use of the catheter. Further review revealed the physician wanted to keep the catheter with diagnoses of stroke and was informed this was not an appropriate diagnoses; the physician responded to add [MEDICAL CONDITION] bladder as a diagnoses. Review of the admission minimum data set ((MDS) dated [DATE] revealed the resident was totally dependent on two or more staff for ADL's and had an indwelling urinary catheter. Review of the medical record revealed there was no evidence the physician had seen Resident #256 since she had been admitted to the facility. On 12/30/19 at 1:20 P.M., Resident #256 was observed laying in bed with an indwelling urinary catheter in place. On 12/30/19 at 1:21 P.M., interview with Registered Nurse (RN) #56 verified Resident #256 was very alert and oriented and could answer questions appropriately using the communication board but could not speak at this time due to a recent stroke. On 12/31/19 at 10:36 [NAME]M., Resident #256 was observed laying in bed with an indwelling urinary catheter in place. On 12/31/19 at 10:37 [NAME]M., interview with Resident #256 verified the indwelling urinary catheter was inserted while in the hospital after suffering from a stroke. The resident staled prior to the hospital stay she was able to urinate without any difficulty and did not have any diagnoses related to bladder concerns. Resident #256 stated she would like the catheter removed. On 01/02/20 at 9:07 [NAME]M., interview with the Director of Nursing (DON) revealed there was no evidence the resident had any diagnoses prior to her stroke requiring an indwelling urinary catheter. There were not any related diagnoses when the resident was admitted to the facility. indicating the type of bathing preferred. Any refusals would be documented and the nurse would be informed. On 01/02/20 at 3:15 P.M., phone interview with the physician's receptionist stated the resident was seen by the physician on 12/24/19 but there was no way to read the progress note because it had not been dictated as of yet and the physician was not available for questions. On 01/02/20 at 3:35 P.M., interview with the Director of Nursing (DON) verified the concerns with no justification for the use of the catheter and stated the restorative nurse handled the catheter documentation. On 01/02/20 at 3:40 P.M., interview with Restorative Registered Nurse (RN) #57 verified when Resident #256 was admitted there was no supporting documentation and/or diagnoses for the on-going use of the indwelling urinary catheter. There was no evidence the resident had a catheter prior to the recent hospital admission for the stroke. There was no evidence the resident had seen a urologist and she contact the physician related to trying to attempt to remove the catheter. RN #57 verified there was no diagnoses of [MEDICAL CONDITION] bladder prior to 12/20/19 when the physician had to come up with a supporting diagnoses to continue the use of the catheter and the physician would not attempt to remove the catheter to see if it was needed. RN #57 verified there were no testing to support the continued need for the catheter nor support the diagnoses of [MEDICAL CONDITION] bladder. RN #57 verified the physician only added this diagnoses when she informed him the stroke was not an appropriate diagnoses for the catheter. RN #57 verified she had to do what the physician ordered despite not agreeing with it. When asked if she notified the medical director she said no.

Based on observation, interview and record review the facility failed to turn and reposition Resident #63 resulting in the development of two facility acquired pressure ulcers. Actual harm occurred when Resident #63 developed an unstageable pressure ulcer to the left heel and a stage three pressure ulcer to his coccyx. This affected one resident (Resident #63) of three residents reviewed for pressure sores (Residents #25, #37, #63) and one of four residents (Resident #25, #37, #63, and #173) with facility acquired pressure ulcers. The facility census was 66. Findings include: Record review for Resident #63 revealed an admission date of [DATE] with [DIAGNOSES REDACTED]. A nursing progress note dated 10/09/18 at 5:49 P.M. revealed Resident #63 was admitted to the facility with skin intact. Review of an assessment labeled, Braden Scale for Predicting Pressure Sore Risk dated 10/10/18 revealed Resident #63 scored a 13 ( moderate risk for pressure sore). The assessment revealed Resident #63 had a problem requiring moderate to maximum assistance in moving. The resident frequently slid down in bed or chair requiring frequent repositioning with maximum assistance. Review of Resident #63's care plan dated 10/11/18 revealed the resident was at risk for skin breakdown related to decrease in ability to position self, incontinence of bowel and bladder, poor skin integrity, inactivity, advanced age related to skin changes, and left side [MEDICAL CONDITION]. Interventions dated 10/11/18 included keep resident clean and dry, provide adequate peri care with each episode of toileting and incontinence care, pressure redistribution device to bed and chair as per order, turn and reposition, encourage side to side turns with resident upon rounds and as needed for alignment and comfort, position with pillows to avoid skin to skin contact and suspend heels off bed surface with pillow under lower legs while in bed. Review of the admission Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #63 required extensive assist of two person with bed mobility and toileting, required total dependence of two person assist with transfers and was always incontinent of bowel and bladder. Nursing progress note dated 10/17/18 at 11:10 A.M. revealed Resident #63 had a pressure injury to left heel one-centimeter (cm) by one cm with an open circular area draining small amount of serosanguineous (drainage that is yellowish with blood) drainage and the surrounding area was dry. Preventative measures in place included pressure reduction mattress, bathing policy followed, and repositioning schedule. Review of weekly wound observation for Resident #63 dated 10/18/18 at 3:40 P.M. revealed left heel pressure ulcer measured 3.6 cm in length, 4.5 cm in width and 0.1 cm in depth. His left heel was unstageable, and the wound bed had 25 percent red granulation (new tissue formation), 25 percent [MEDICATION NAME] rupture blister and 50 percent purple discoloration. Review of nursing progress note for Resident #63 dated 10/28/18 at 3:15 P.M. revealed a pressure injury to coccyx area measuring 1.5 centimeters by .5 centimeters with red in center. Preventative measures listed included pressure reduction mattress, repositioning schedule, and pressure reduction cushion to chair. Review of weekly wound observation for Resident #63 dated 10/31/18 at 8:30 A.M. revealed a stage three pressure ulcer (Full-thickness loss of skin, in which subcutaneous fat may be visible in the ulcer and granulation tissue and rolled wound edges are often present. Slough and/or eschar may be visible but does not obscure the depth of tissue loss. The depth of tissue damage varies by anatomical location; areas of significant adiposity can develop deep wounds. Undermining and tunneling may occur. Fascia, muscle, tendon, ligament, cartilage and/or bone are not exposed) to coccyx area with a length of 0.9 cm, width of 0.5 cm and depth of 0.2 cm. The wound base was moist with 25 percent red granulation to the center over the bony prominence and 75 percent pink [MEDICATION NAME] tissue with scant serosanguinous drainage. Interview on 11/05/18 at 11:56 A.M. with Resident #63's wife revealed she was at the facility to visit Resident #63 everyday and was at the facility almost all day. Resident #63's wife was concerned that her husband did not get turned every two hours like he should and that caused him to develop pressure sores on his left heel and coccyx area. Observation on 11/06/18 at 2:14 P.M. revealed Resident #63 was in bed laying on his back. Resident #63's wife was in the room and stated he laid down right after lunch and they placed Resident #63 on his back instead of on his side. Review of Point of Care Response History for 11/06/18 revealed Resident #63 was last turned and repositioned at 11:59 A.M. Observation of Resident #63 from 2:14 P.M. to 4:11 P.M. revealed that he was not turned or repositioned and remained on his back. Interview on 11/06/18 at 4:11 P.M. with State tested Nursing Assistant (STNA) #603 revealed that she worked second shift and that she just came on duty. STNA #603 verified that Resident #63 was on his back. STNA #603 revealed that she did not know what time Resident #63 was turned last or when he laid down as she did not get that in report. She revealed that Resident #63 should be turned about every two hours but that there was not enough staff on duty to complete the rounds within that time frame. STNA #603 revealed that most of the time she could change and turn residents every four hours. STNA #603 revealed within the last month she has been, at times, the only STNA on the floor and even with two STNAs rounds could not be completed every two hours. Interview on 11/06/18 at 4:19 P.M. with STNA #604 revealed that it was difficult to change and turn residents that needed incontinence care every two hours including Resident #63. I am able someday's but someday's there is not enough staff. STNA #604 revealed it was more like every four hours when she could get to residents in need of turning and incontinence care. Observation with Licensed Practical Nurse (LPN)/ Wound Nurse #605 on 11/07/18 at 8:31 A.M. regarding wound care for Resident #63's left heel revealed an increase is size of wound as it measured 4.5 cm in width and 4 cm in length. LPN/Wound Nurse #605 described Resident #63's left heel wound as unstageable with 100 percent eschar (dead dark tissue) dark purple in color. Interview with LPN/Wound Nurse #605 revealed Resident #63 was at risk for developing pressure ulcers on admit and the facility did not have a specific time schedule for turning and repositioning, instead they were to turn and reposition per each round as it was difficult for everyone to be turned every two hours. She verified that Resident #63 should be turned and repositioned side to side when in bed. Interview on 11/07/18 at 10:45 A.M. with LPN #602 who was currently Resident #63's nurse revealed Resident #63 should be turned side to side every two hours due to pressure ulcers and was considered at risk for pressure ulcers. Interview on 11/08/18 at 11:04 A.M. with STNA #606 revealed that she had worked at the facility for two years on first and second shifts and they used to not have staffing issues but in the last two months staffing had been a significant issue especially on second shift. STNA #606 revealed that she was not always able to get residents turned and repositioned every two hours as she could not complete rounds within two hours. STNA #606 revealed that at times she had been assigned as the only STNA on the floor. Interview on 11/07/18 at 11:19 A.M. with STNA #605 revealed she was unable to provide incontinence care and turn and reposition residents every two hours as there was not enough staff. She revealed it was more likely every three hours that she could turn and reposition the residents that required assistance on the second floor including Resident #63. Interview on 11/07/18 at 11:43 A.M. with the Director of Nursing verified the facility did not have a specific time frame when residents should be turned, instead they should be turned and repositioned with each round but that may not be every two hours. Review of the facility policy titled, Pressure Ulcer Prevention with a revision date 09/01/13 revealed staff were to change residents' position during rounds if the resident was unable to do so independently.

Based on record review, observation and interviews, the facility did not ensure adequate staffing levels were maintained. This affected Residents #38, #43, #24, #17, #49, #44, #63 and #43 and had the potential to affect all facility residents. Actual harm occurred when Resident #63 developed an unstageable pressure ulcer to the left heel and a stage three pressure ulcer to his coccyx. The facility census was 66. Findings include: 1. Record review for Resident #63 with an admission date of [DATE] revealed [DIAGNOSES REDACTED]. Review of the admission Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #63 required extensive assist of two person with bed mobility and toileting, total dependence of two person assist with transfers and was always incontinent of bowel and bladder. A nursing progress note dated 10/09/18 at 5:49 P.M. revealed Resident #63 was admitted to the facility with skin intact. Review of Resident #63's care plan dated 10/11/18 revealed he was at risk for skin breakdown related to decrease in ability to position self, incontinence of bowel and bladder, poor skin integrity, inactivity, advanced age related to skin changes, and left side [MEDICAL CONDITION]. Interventions dated 10/11/18 included keep resident clean and dry, provide adequate peri care with each episode of toileting and incontinence care, pressure redistribution device to bed and chair as per order, turn and reposition encourage side to side turns with resident upon rounds and as needed for alignment and comfort. Position with pillows to avoid skin to skin contact. Suspend heels off bed surface with pillow under lower legs while in bed. Review of the Braden Scale for Predicting Pressure Sore Risk dated 10/10/18 revealed Resident #63 scored a 13 (moderate risk for pressure sore). The assessment revealed Resident #63 had a problem requiring moderate to maximum assistance in moving. Frequently slid down in bed or chair requiring frequent repositioning with maximum assistance. Review of the nursing progress note dated 10/17/18 at 11:10 A.M. revealed Resident #63 had a pressure injury to left heel one-centimeter (cm) by one cm with an open circular area draining small amount of serosanguineous (drainage that is yellowish with blood) drainage and the surrounding area was dry. Preventative measures in place included pressure reduction mattress, bathing policy followed, and repositioning schedule. Review of the weekly wound observation for Resident #63 dated 10/18/18 at 3:40 P.M. revealed left heel pressure ulcer measured 3.6 centimeters (cm) in length, 4.5 cm in width and 0.1 cm in depth. His left heel was unstageable, and the wound bed had 25 percent red granulation (new tissue formation), 25 percent [MEDICATION NAME] rupture blister and 50 percent purple discoloration. Review of a nursing progress note for Resident #63 dated 10/28/18 at 3:15 P.M. revealed a pressure injury to coccyx area measuring 1.5 centimeters by 0.5 centimeters with red in center. Preventative measures listed included pressure reduction mattress, repositioning schedule, and pressure reduction cushion to chair. Review of the weekly wound observation for Resident #63 dated 10/31/18 at 8:30 A.M. revealed stage three pressure ulcer to coccyx area with a length of 0.9 cm, width of 0.5 cm and depth of 0.2 cm. The wound base was moist with 25 percent red granulation to the center over the bony prominence and 75 percent pink [MEDICATION NAME] tissue with scant serosanguinous drainage. Interview on 11/05/18 at 11:56 A.M. with Resident #63's wife revealed she was at the facility to visit Resident #63 everyday and was in the facility almost all day. Resident #63's wife was concerned her husband did not get turned every two hours like he should be and that caused him to develop pressure sores on his left heel and coccyx area. Observation on 11/06/18 at 2:14 P.M. revealed Resident #63 was in bed laying on his back. Resident #63's wife was in the room and stated he laid down right after lunch and they placed Resident #63 on his back instead of on his side. Review of the Point of Care Response History for 11/06/18 revealed Resident #63 was last turned and repositioned at 11:59 A.M. Observation of Resident #63 on 11/06/18 from 2:14 P.M. to 4:11 P.M. revealed that he was not turned or repositioned and remained on his back. Interview on 11/06/18 at 4:11 P.M. with State tested Nursing Assistant (STNA) #603 revealed that she worked second shift and she just came on duty. STNA #603 verified that Resident #63 was on his back. STNA #603 revealed that she did not know what time Resident #63 was turned last or when he laid down as she did not get that in report. She revealed that Resident #63 should be turned about every two hours but that there was not enough staff on duty to complete the rounds within that time frame. STNA #603 revealed that most the time she could change and turn residents every four hours. She revealed within the last month she had been at times the only STNA on the floor or even with two STNAs they could not complete rounds every two hours. Interview on 11/06/18 at 4:19 P.M. with STNA #604 revealed that it was difficult to change and turn residents that need incontinence care or turning every two hours including Resident #63. I am able someday's but someday's there is not enough staff. STNA #604 revealed it was more like every four hours when she could get to residents in need of turning and incontinence care. Interview with Licensed Practical Nurse (LPN)/Wound Nurse #605 revealed Resident #63 was at risk for developing pressure ulcers on admit and that the facility did not have a specific time schedule for turning and repositioning, instead they were to turn and reposition per each round as it was difficult for everyone to be turned every two hours. Interview on 11/07/18 at 10:45 A.M. with LPN #602 who was currently Resident #63's nurse revealed Resident #63 should be turned side to side every two hours due to pressure ulcers and was considered at risk for pressure ulcers. Interview on 11/07/18 at 11:19 A.M. with STNA #605 revealed she was unable to provide incontinence care and turn and reposition residents every two hours as there was not enough staff. She revealed it was more likely every three hours that she could turn and reposition the residents that required assistance on the second floor including Resident #63. Interview on 11/08/18 at 11:04 A.M. with STNA #606 revealed that she had worked at the facility for two years on first and second shift and they use to not have staffing issues but in the last two months staffing has been a significant issue especially on second shift. STNA #606 revealed that sometimes she was not able to get residents turned and repositioned every two hours as she could not complete rounds within two hours. STNA #606 revealed that at times she had been assigned the only STNA on the floor. 2. A record review was conducted for Resident #43 who was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. The Minimum data Set (MDS) assessment dated [DATE] indicated that Resident #43 was cognitively intact and needed extensive assistance by staff for hygiene. The MDS also indicated that it was very important for him to choose between a bath or shower. An interview on 11/05/18 at 1:16 P.M. with Resident #43 revealed he had been receiving bed baths instead of showers. Resident #43 reported that the staff seemed to be rushed so it was quicker for them to bath him in bed than go through the trouble of showering him Resident #43 indicated that he preferred to be showered and the staff was made aware of his preference. Resident #43 indicated that there have been several times in the last month that he put his call light on in regard to getting his shower and it took a minimum of 30 minutes for the state tested nurse assistant ( STNA) to answer his call light on day turn. Review of the bathing schedule for Resident #43's unit indicated he was to be showered on Monday and Friday during the day. Review of the bathing task record for Resident #43 from 10/26/18 to to 11/05/18 revealed he had a shower on Friday 10/26/18 and then did not receive another shower until Monday 11/05/18 which was a nine day span with no shower being provided. 3. During an interview on 11/05/18 at 11:21 A.M., Resident #24 revealed he needed staff assistance for toileting and many times had to wait 30 to 45 minutes for assistance. The resident stated she had suffered both bladder and bowel accidents waiting for staff after putting on her call light. Interview with Resident #17 on 11/05/18 at 1:52 P.M. revealed the resident was incontinent of bowel and required two staff to help her into bed for incontinence care. Resident #17 stated she had waited two hours for incontinence care after notifying the staff. Resident #17 stated she suffered skin breakdown about two months ago due to prolonged wait times. Interview with the family of Resident #49 on 11/05/18 at 2:42 P.M. revealed the facility was short staffed on the 3:00 P.M. to 11:00 P.M. shift. The family member stated many times there was only two aides to provide meals, toileting and assist residents to bed and one aide went home at 7:00 P.M. The family member stated many residents required two staff to assist them to bed and provide incontinence care and the wait had exceeded one hour after notifying them of Resident #49's needs. The family member stated it has been brought to the facility's attention in care conferences. Interview with Resident #44 on 11/06/18 at 10:05 A.M. revealed the resident felt the facility needed more help in the evenings because the resident liked to go to bed at 7:00 P.M. Resident #44 stated she will notify staff at 6:30 P.M. that she was ready but twice in the past month had to wait until 10:00 P.M. for two staff to be available to assist her to bed. Interviews about facility staffing were conducted with Licensed Practical Nurse (LPN) #608 on 11/05/18 at 3:29 P.M. and Stated tested Nursing Assistant (STNA) # 610 on 11/07/18 at 10:30 A.M. During the interview LPN #608 revealed the facility needed more aides because some evenings after 6:30 P.M. there was only one aide assigned to both the first and second floor and though the nurses assisted with resident care residents could wait up to an hour for toileting or assistance into bed for the night. LPN #608 stated new STNAs had been hired recently but did not stay as the work assignment seemed overwhelming with only one or two aides on the floor. STNA # 610 stated the facility was short staffed of STNAs as many left recently. STNA #610 stated many days restorative aides were pulled to work the care units on day and afternoon shifts and resident ambulation programs are not always provided as ordered during those times. During interview with the Administrator on 11/06/18 at 3:30 P.M. resident and staff concerns about staffing were shared. Upon query the Administrator revealed there were no call light response time audits/monitoring completed for review. An interview on 11/08/18 at 1:15 P.M. with the staffing coordinator, LPN #609 and the facility Director of Nursing revealed the facility had some staffing problems because five STNAs had left recently. LPN #609 said in spite of offering positions to eleven recent applicants the facility was successful in hiring only one STNA recently. 4. An interview with Resident #38 on 11/05/18 at 5:14 P.M. revealed concern the resident did not receive a shower as often as he preferred which was two days a week. Resident #38 elaborated that he was often encouraged to take a bed bath instead of a shower because there was often only one State tested Nursing Assistant (STNA) working on his unit and that one STNA did not have time to give him a shower. Resident #38 indicated he was supposed to get showered on the evening shift and sometimes by the time they got to him it was so late he refused to take a shower. A record review was conducted for Resident #38 who was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. The Minimum Data Set (MDS) assessment dated [DATE] indicated the resident needed extensive assistance by staff for hygiene. Review of the bathing schedule for Resident #38's unit revealed Resident #38 was to receive bathing at a minimum of Wednesday and Saturday in the evening. Review of the bathing task record for Resident #38 from 10/10/18 to 11/07/18 revealed Resident #38 received a shower on 10/10/18 and 10/31/18 and refused on 11/03/18 and 11/07/18. From 10/10 /18 to 10/31/18 there were seven days he should have been showered and only received a shower on two of those days. The bathing task record did not indicate that he refused any showers from 10/10/18 to 10/31/18. Interview with STNA #622 at 11:31 A.M. on 11/06/18 revealed the staffing on Resident #38's unit in the last 30 days had been short at least five times and when that occurred the shower schedule did not get completed. Interview on 11/06/18 at 3:13 P.M. with STNA #603 revealed showers did not get completed on evenings when there was only one STNA covering the unit. Interview on 11/06/18 at 3:30 P.M. with STNA #604 revealed she had eight showers to complete on the evening shift but when there was only one STNA working on the unit the showers did not always get done. STNA #604 indicated that it took two STNAs to complete eight showers in one evening. STNA #604 said that call lights went unanswered for over an hour on some nights and unless the nurse helped answer call lights which some did not, the call light would continue to go unanswered until STNA #604 could get to it.

Based on record review, observation and interview the facility did not ensure food was prepared and served under sanitary conditions. This had the potential to affect 65 of 66 residents receiving meals from the kitchen. Resident (#21) did not eat by mouth. The facility census was 66. Findings include: 1. An observation on 11/07/18 at 10:02 A.M. revealed Dietary Cook #612 preparing pureed egg salad. On the preparation table next to the food processor were five pieces of wheat bread sitting on top of the wheat bread bag. The inside of the blender bowl and blade were wet. Dietary Cook #612 removed the blender bowl and blade, washed it in the 3 compartment sink and returned it wet onto the blender base. Dietary Cook #612 then retrieved what she identified as a clean #10 scoop from a steel drain pan sitting over the sanitizer basin on the three compartment sink and carried it to the preparation area. The #10 scoop was wet and was placed in the container of egg salad. Dietary Cook #612 proceeded to make the pureed item, put it into a steel pan, cover it, date it and put it into a cooling unit. An interview on 11/07/18 at 10:02 A.M. with Dietary Cook #612 verified the blender bowl and scoop should have been air dried after washing and before using to make food. Review of the undated policy and procedure titled Washing Pots and Pans revealed all items washed in the three compartment sink were to be air dried before use. 2. An observation on 11/07/18 at 12:02 P.M. revealed Dietary Supervisor #613 setting up the first floor servery for lunch meal service. In the servery area was a microwave that Dietary Supervisor #613 identified as being used to heat up two servings of chicken soup for the lunch meal. Inside the microwave were two bowls of chicken soup. The inside walls, floor, door and roof of the microwave including the vent were heavily coated with dried splatters and food particles. The soup in the microwave was uncovered and sitting below the vent and roof of food particles. An interview on 11/07/18 at 12:10 P.M. with Dietary Employee #615 revealed the microwave had not been cleaned for several days. 3. Observation on 11/07/18 at 12:03 P.M. revealed a utility cart sitting beside the steam table in the first floor servery. The cart was holding 16 food bowls and each of the bowls had a white and yellow ring of residue approximately 1/4 inch from the top rim that appeared to be plastic wearing away from the surface as well as yellow staining inside the bowls. An interview on 11/07/18 at 12:05 P.M. with Dietary Employee #614 verified she would be using the bowls to serve soup to the residents, as those had been set out as clean for meal service. An observation on 11/07/18 at 12:25 P.M. revealed Dietary Employee #614 adding beef noodle soup to the bowls and serving the soup in the dining room. Review of the facility policy titled Food Preparation and Service Policy, dated 08/15/18, revealed all dishes would be free from stains and plastic materials would have the glaze intact. 4. An observation on 11/07/18 at 12:40 P.M. revealed Dietary Employee #614 using her gloved hands to sort through the paper tray tickets then without regloving touching the inside of two adaptive bowls to push them onto a suction cup base. Dietary Employee #614 then added food off the steam table to the inside of both bowls and placed them out for meal service. An observation on 11/07/18 at 12:42 P.M. revealed Dietary Supervisor #613 touching plastic cups of beets and serving plates with her gloved hands then using the same gloved hands to pick up egg salad sandwiches and place them onto the resident's plates. An interview on 11/07/18 at 12:43 P.M. with Dietary Supervisor #613 revealed she should not have directly picked up the egg salad sandwiches after touching the beets bowls and plates with the same gloved hands. Review of the facility policy titled Food Preparation and Service Policy, dated 08/15/18, revealed gloves should be changed between tasks when moving from food service equipment to ready to eat foods.

Based on record review, observation and interview the facility failed to prepare pureed egg salad according to a standardized recipe. This had the potential to affect four of four residents ordered pureed diets ( Resident #26, #35, #37 and #43). The facility census was 66. Findings include: Review of the pureed menu spreadsheets for the lunch meal on 11/07/18 revealed a #8 ( 4 ounce ) scoop of pureed egg salad was the specified portion size. An interview on 11/07/18 at 10:01 A.M. with Dietary Cook #612 revealed the menu called for the regular egg salad sandwiches to be made on wheat bread so her ingredients for the pureed egg salad would include five pieces of wheat bread, five #10 scoops of egg salad and milk to thin. Dietary cook #612 explained that she used a #10 ( 3.2 ounces ) scoop of egg salad because that is what it said to use on the pureed spread sheets. Dietary cook #612 said she did not have a standardized pureed egg salad recipe so she added ingredients that she would use to make the regular egg salad sandwiches and used milk to thin the product. An observation on 11/07/18 at 10:02 A.M. revealed Dietary Cook #612 preparing pureed egg salad for the pureed lunch menu. No recipe was in the demonstration area nor did Dietary Cook #612 use a recipe during the observation. Dietary Cook #612 placed five slices of wheat bread in the food processor and after pureeing the bread, added five #10 size scoops of egg salad to the processor bowl and continued to blend the food. An unmeasured amount of milk was added to the bowl that appeared to equal approximately one to one and one half cups of milk during the pour. After the puree was completed Dietary Cook #612 placed one #10 scoop of the pureed egg salad product into a serving dish and placed the remaining amount into a steel pan, covered it with plastic, labeled it with the date and placed it into a cooling unit. An interview on 11/07/18 at 10:16 A.M. with Food Service Director (FSD) #611 verified there was no standardized recipe for pureed egg salad because the regular sandwiches were made then used to make the pureed version. FSD #611 explained that the egg salad sandwiches called for two slices of wheat bread and a #16 scoop of egg salad for each sandwich and each sandwich that was pureed would equal one serving of pureed egg salad. The kitchen had a Food Preparation and Guideline for Pureed Foods procedure they followed for pureed foods instead of an actual recipe. Review of the undated document titled Food Preparation and Guidelines for Pureed Foods revealed to total the number of sandwiches needed, place food into the food processor and puree to desired consistency adding liquid to thin until mashed potato texture is reached. Review of the facility policy titled Food Preparation and Service Policy, dated 08/15/12, revealed standardized recipes would be used in the preparation for both regular and clinical diets establishing portion control to ensure adequate nutritional intake.

Based on record review and interviews the facility failed to ensure resident choice related to showers was honored. The affected Residents #38, #43, two of of 18 residents ( #14, #17, #21,#23,#24,#25, #37, #38, #40,#43, #44, #51, #63, #65, #70, #172, #173, #175 ) who were interviewed for hygiene services. The facility census was 66. Findings include: 1. A record review was conducted for Resident #43 who was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. The Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #43 was cognitively intact and needed extensive assistance by staff for hygiene. Resident #43 indicated it was very important for him to choose between a shower and bath. An interview was conducted on 11/05/18 at 1:16 P.M. with Resident #43 who indicated that he had been receiving bed baths instead of showers. Resident #43 reported the staff seemed to be rushed so it was quicker for them to bath him in bed than go through the trouble of showering him. Resident #43 indicated that he preferred to be showered and the staff was made aware of his preference. Review the care Kardex revealed Resident #43 preferred showers. Review of the bathing schedule for Resident #43's unit revealed Resident #43 was to be showered on Monday and Friday during the day. Review of the bathing task record for Resident #43 from 10/26/18 to to 11/05/18 revealed he had a shower on Friday 10/26/18 and then did not receive another shower until Monday 11/05/18 which was a nine day span with no shower being provided. 2. An interview with Resident #38 on 11/05/18 at 5:14 P.M. revealed a concern that he did not receive showers as often as he would prefer which was two days a week. Resident #38 elaborated that he was often encouraged to take a bed bath instead of a shower because there was often only one STNA working on his unit and that one STNA did not have time to give him a shower. Resident #38 indicated he was supposed to get showered on the evening shift and sometimes by the time they got to him it was so late he refused to take a shower. A record review was conducted for Resident #38 who was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. The Minimum Data Set assessment dated [DATE] indicated that he needed extensive assistance by staff for hygiene. The plan of care dated 08/20/18 indicated his skin needed to be kept clean and dry due to an increased risk of skin impairment from bowel incontinence and moisture associated [MEDICAL CONDITION]. Review of the bathing schedule for Resident #38's unit revealed Resident #38 was to receive bathing at a minimum of Wednesday and Saturday in the evening. Review of the bathing task record for Resident #38 from 10/10/18 to 11/07/18 revealed Resident #38 received a shower on 10/10/18 and 10/31/18 and refused on 11/03/18 and 11/07/18. From 10/10 /18 to 10/31/18 there were seven days he should have been showered and only received a shower on two of those days. The bathing task record did not indicate that he refused any showers from 10/10/18 to 10/31/18. Interview was conducted with STNA #622 at 11:31 A.M. on 11/06/18 who indicated that the staffing on Resident #38's unit in the last 30 days had been short at least five times and when that occurred the shower schedule did not get completed. Interview was conducted on 11/06/18 at 3:13 P.M. with STNA #603 who revealed that showers did not get completed on evenings when there was only one STNA covering the unit. Interview was conducted on 11/06/18 at 3:30 P.M. with STNA #604 who revealed that she had eight showers to complete on the evening shift on Resident #38's unit but when there was only one STNA working on the unit the showers did not always get done.

Based on record review and staff interview the facility did not ensure minimum data set (MDS) assessments were accurate related to gradual dose reductions of [MEDICAL CONDITION] medications for Residents #70 and #14, two of five residents (#14, #37, #40, #51 and #70) reviewed for unnecessary medications. The facility census was 66. Findings include: 1. Record review revealed Resident #14 was admitted to the facility 07/17/17 with [DIAGNOSES REDACTED]. Current medication orders included an antipsychotic medication [MEDICATION NAME] 50 milligrams (mg) every evening ordered 09/20/17 and an antidepressant medication [MEDICATION NAME] 10 mg daily ordered 07/17/17. Review of most recent quarterly MDS assessment dated [DATE] revealed the resident was severely cognitively impaired, exhibited no mood issues or behaviors during the assessment period, required extensive staff assistance for activities of daily living and received antipsychotic and antidepressant medications daily. The MDS indicated a gradual dose reduction (GDR) of the antipsychotic medication was attempted on 05/14/18. Review of the resident's medication records and physician orders [REDACTED]. Observations for Resident #14 conducted 11/05/18 at 12:15 P.M. in the dining room during lunch, 11/06/18 at 3:30 P.M. in the activity room and during a short interview conducted with the resident on 11/07/18 at 10:51 A.M. revealed the resident was alert and could make her needs known and revealed no mood or behaviors. An interview was conducted 11/07/18 at 1:49 P.M. with the Director of Nursing and assessment Registered Nurse(RN) #601. During the interview RN #601 stated the facility requested a gradual dose reduction of [MEDICAL CONDITION] medications from Resident #14's physician in (MONTH) (YEAR) but the physician declined due to the resident's unstable behaviors. RN #601 confirmed no dose reduction was attempted, the MDS was inaccurate and stated the MDS would be corrected. 2. Record review revealed Resident #70 was admitted to the facility 10/15/18 with [DIAGNOSES REDACTED]. Review of the admission minimum data set (MDS) comprehensive assessment dated [DATE] revealed the resident received an antipsychotic, antidepressant and antianxiety medication each day of the assessment period. The MDS indicated a gradual dose reduction of an antipsychotic medication was attempted on 10/26/18. Observations of Resident #70 on 11/05/18 at 10:43 A.M. revealed the resident reclined and sleeping in his specialized wheelchair in the activity room. The observation revealed Resident #70 was asleep in spite of the loud music playing. Additional intermittent observations 11/06/18 to 11/08/18 at various times revealed the resident frequently dozed in his wheelchair throughout the day with intermittent behavior of calling out loudly help me, help me help me. Staff provided very frequent 1:1 interactions with Resident #70. During an interview with facility assessment Registered Nurse(RN) #601 on 11/08/18 at 12:30 P.M. the 10/22/18 MDS assessment for Resident #70 was reviewed and RN #601 confirmed the facility pharmacist notified the physician of potential side effects of the resident's medications but no request for a GDR was made. RN #601 confirmed no GDR had been completed for the resident at the time of the 10/22/18 assessment, the MDS was inaccurate and stated the MDS would be corrected.

Based on record review, observation and interviews the facility failed to ensure that proper hygiene and grooming services were maintained for Resident #175 who was dependent for activities of daily living. This effected one of 18 Residents ( #14, #17, #21,#23,#24,#25, #37, #38, #40,#43, #44, #51, #63, #65, #70, #172, #173, #175 ) who were observed and interviewed for hygiene services. The facility census was 66. Findings include: A record review was conducted for Resident #175 who was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Review of the admission nursing assessment dated [DATE] revealed Resident #175 was total dependence for bed mobility, transfers, dressing, toileting and hygiene and alert and oriented to person. The plan of care dated 10/30/18 identified Resident #175 needed the assistance by staff for hygiene and grooming. An observation on 11/05/18 at 5:36 P.M. revealed Resident #175 laying in his bed in a hospital gown. His hair appeared to be unwashed and his face was unshaven with grey hair stubble. An observation on 11/06/18 at 10:01 A.M. revealed Resident #175 laying in his bed in a hospital gown. His face was unshaven with grey hair stubble. His hair was clean. An observation on 11/08/18 at 9:38 A.M. revealed Resident #175 sitting up in his wheelchair wearing personal clothing and a back brace. His face remained unshaven with approximately a three to five day beard growth on is face. Resident #175 indicated that he liked to be clean shaven and wanted someone to shave him. Review of the shower task record for Resident #175 revealed Resident #175 had received either a bed bath or shower on 10/30/18, 11/04/18 and 11/06/18. An interview on 11/07/18 at 9:40 A.M. with State tested Nursing Assistant (STNA) #621 verified Resident #175 appeared to have not been shaved in several days and STNA #621 had planned to shave him after lunch. STNA #621 verified that he had a bed bath the day before and shaving was a part of routine care when providing a bed bath to residents. STNA #621 said Resident #175 did not refuse care. Review of the undated facility policy titled Giving a Complete Bed Bath revealed oral hygiene, shaving and nail care would be provided. Review of nursing progress notes from 11/01/18 to 11/08/18 revealed no documentation indicating Resident #175 had refused hygiene or grooming services.

Based on record review, observation and interview the facility failed to report and monitor bruises for Resident #51 who was taking an anticoagulant medication, Eliquis. This affected one of five residents ( #14, #37, #40, #51 and #70) reviewed for unnecessary medications. The facility census was 66. Findings include: A medical record review was conducted for Resident #51 who was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. The Minimum Data Set assessment dated [DATE] indicated Resident #51 had used an anticoagulant medication daily and he was dependent on staff for bed mobility, transfer, toileting and hygiene. The plan of care dated 10/26/18 identified Resident #51 was at risk for bleeding due to the use of the blood thinning medication Eliquis. The plan of care indicated Resident #51 should be monitored for bleeding and bruising as side effects and any side effects should be reported to the physician. Review of a physician order [REDACTED]. The lab was drawn as ordered on [DATE] per the lab report and the results were faxed to the physician on 10/22/18. The physician responded with no new orders for the PT of 13.0 (normal range 9.1-12.1) and INR of 1.2. Review of the nursing progress notes from 10/30/18 through 11/08/18 revealed on 10/30/18 at 6:15 P.M., Registered Nurse (RN) #620 documented that the state tested nursing assistant (STNA) called RN #620 to Resident #51's room and Resident #51 was noted to have bruising under his right arm area that went around to his back. Bruising was in different colors from yellow to green to light purple to dark purple. The nurse noted Resident #51 was on Eliquis. Review of a progress note dated 10/31/18 at 3:07 P.M. entered by Licensed Practical Nurse (LPN) #619 revealed the primary care physician was in to see Resident #51. There was documentation the physician was notified of the bruising. Review of a skin/wound note dated 10/31/18 at 3:50 P.M. entered by RN #600 revealed a skin interdisciplinary meeting update. There was no documentation related to the bruising on Resident #51. The note addressed pressure ulcers being treated by RN #600. All remaining nursing progress notes through 11/07/18 were reviewed with no documentation noted regarding the bruising or notification of the physician regarding the bruising. Review of the primary care physician progress notes [REDACTED].#51. An interview on 11/08/18 at 2:44 P.M. with RN #600 who identified herself as the wound nurse revealed that she had no knowledge that Resident #51 had any bruising and any bruising on a resident should have been reported to her for monitoring. RN #600 verified that a skin update meeting was held on 10/31/18 but the bruising on Resident #51 was not addressed or discussed and this was the first she had heard of it. RN #600 said that she would notify the physician and family and monitor the bruising. RN #600 believed that the bruising was likely caused by the mechanical lift used to help transfer the resident, due to the location of the bruise being where the lift made contact. An observation on 11/08/18 at 2:46 P.M. with RN #600 and state tested nursing assistant STNA #618 of Resident #51's chest, rib and abdominal area revealed a large purple bruise measuring approximately four inches by four inches and circular in shape underneath his right arm on his rib cage area. Resident #51 indicated that he did not have pain in that area of the bruise.

Based on observation, interview and record review, the facility failed to ensure the activities of daily living plan of care was followed for one resident (Resident #8) during hands on care. This affected one of three residents reviewed for falls. The census was 54. Harm occurred when Resident #8 didn't receive assistance by two staff members during a shower. The resident fell from the shower chair to the floor and sustained fractures to both legs. Findings include: Resident #8 was admitted to the facility with [DIAGNOSES REDACTED]. Resident #8 was observed on 10/10/13 at 11:54 A.M. in bed with a mat to floor next to one side of the bed and the other side of the bed against the wall with one bed rail raised between the bed and the wall. Interview with the resident revealed he fell in the shower room and both his legs were broken. Review of Resident #8's plan of care for activities of daily living (with a start date of 04/29/13) revealed the resident needed assistance with activities of daily living due to impaired functional ability related to degenerative disc disease, chronic obstructive pulmonary disease and lack of coordination. The approach was to have two staff assist for all hands on care every shift. Review of progress notes and a fall investigation dated 10/08/13 revealed Licensed Practical Nurse (LPN) #101 was called to the shower room at 10:30 A.M. by State tested Nurse Aide (STNA) #102. LPN#101 went to the shower room with STNA #103 and found Resident #8 on the floor. According to STNA#102's witness statement dated 10/08/13, Resident #8 leaned forward in the shower chair to get his back washed and also to get rinsed when she noticed he was starting to slip from the chair. She moved the resident to the shower bar, locked the shower chair and asked the resident to place his hand on the shower bar. She put her arm under Resident #8's left arm and lifted him to push the shower chair under him. His knees hit the wall and he took his right hand and placed it on the shower chair causing the shower chair to move. The resident's right leg started to twist and he started to fall. STNA #101 indicated she lowered the resident to the floor. Review of a progress note written by LPN #104 on 10/08/13 at 2:15 P.M. revealed LPN #104 was contacted by a STNA via phone, per the X-ray technician's request. Upon entering the resident's room the X-ray technician voiced concern of an apparent fracture to the resident's right femur. LPN #104 noted that there was an area of concern. The resident was sent to a local emergency room for evaluation and treatment. Review of the hospital's radiology report revealed the Resident #8's sustained a highly comminuted non-displaced fracture of the distal shaft of the left femur and an oblique fracture of the distal shaft of the right femur. Interview with the director of nursing (DON) on 10/10/13 at 1:55 P.M. revealed there had been a second STNA in the shower room who had been called away from the room. The DON indicated that two STNA's had transferred the resident from his wheelchair to the shower chair before one STNA had been called away. However, the DON confirmed that Resident #8's plan of care for activities of daily living indicated there were to be two staff assisting the resident with hands on care. This deficiency substantiates allegations contained in Complaint Number OH 184.