F725 Based on observation, interviews, and record review during the recertification and abbreviated survey (Case #s:), the facility did not ensure provision of sufficient nursing staff to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident throughout the facility. Specifically, the facility's minimum staffing levels were not met on multiple shifts and multiple units between 8/04/2025 and 8/17/2025. Additionally, there were multiple residents and family complaints regarding the lack of sufficient staffing, resulting in staff's timely response to call lights and not providing scheduled showers and treatments both during initial resident and family interviews and Resident Council, and complaints made through the complaint department of the New York State Department of Health nursing home complaint hotline. This is evidenced by: The Facility Assessment, dated 1/2025, documented the average daily census was 237 full beds, with a maximum bed count of 240. Under section titled Staffing Plan, documented 'based on your resident population and their needs for care and support, describe your general approach to staffing to ensure that you have sufficient staff to meet the needs of the residents at any given time. Examples of two different ways to look at your staffing plan are provided in the tables below. Choose a methodology that works best for your organization. You may elect to use one or both tables below or choose your own methodology. It may be helpful to review specific staffing references in the regulation regarding the facility assessment (see attachment 1). For a discussion on how to determine sufficient staffing, see attachment 2, section 7.b.' The facility's Facility Assessment, Attachment 2, section 7.b., documented 'do we need to make any changes in staffing? Based on resident number, acuity, and diagnoses of resident population and our current level of staffing, do we have sufficient nursing staff (nurses and CNAs) with the appropriate competencies and skills? How do we determine if we have sufficient staffing? Consider the following: Gather input from residents, family members, and/or resident representatives, CNAs, licensed nurses providing direct care, and the local long-term care ombudsman about how well the current staffing plan has been working and any concerns, and make sure to consider this information when developing the staffing plan. Calculate the type of staff and the amount of staff time needed to meet residents' daily needs, preferences, and routines in order to help each resident attain or maintain the highest practicable physical, mental, and psychosocial well-being. Review expectations for minimum staffing requirements at the federal and state level. Federal law requires nursing homes to have sufficient staff to meet the needs of residents, to use the services of a registered nurse for at least 8 consecutive hours a day, 7 days a week. S483.35(b)(1), and must designate a licensed nurse to serve as a charge nurse on each tour of duty (S483.35(a)(2). However, there is no current federal requirement for specific nursing home staffing levels. Review comparative data (at the nursing home, state and national level) available on the staff measure on Nursing Home Compare. Ask how do we compare, and if we have different HRPD from other homes, the state, and nation, why? What might that mean and how might it inform our staffing plan? Note that the Nursing Home Compare staffing rating takes into account differences in the levels of residents' care needs in each nursing home. For example, a nursing home with residents that have more health problems would be expected to have more nursing staff than a nursing home where the residents need less health care.' The staffing requirements were broken down in number needed or average or range as follows: Licensed nursed providing direct care: Day shift: 1-3 Registered Nurses, 1-12 Licensed Practical Nurses Evening shift: 0-1 Registered Nurse Supervisor and 1-12 Licensed Practical Nurses Night shift: 0-1 Registered Nurse Supervisor and 1-6 Licensed Practical Nurses Nurse Aides Day shift: 6-20 Certified Nurse Aides Evening shift: 6-20 Certified Nurse Aides Night shift: 2-6 Certified Nurse Aides The sheets provided for 8/04/2025, 8/05/2025, 8/06/2025, 8/07/2025, and 8/12/2025 all included the number of staff required and the number of staff scheduled but not the total census. The sheets provided 8/08/2025, 8/09/2025, 8/10/2025, 8/11/2025, 8/13/2025, 8/15/2025, 8/16/2025, and 8/17/2025 included only the number of staff scheduled, not the number required but listed the total census as 240 every day. Staffing sheets provided by the facility indicated the following staffing shortages: 8/04/2025 6:30 AM - 2:30 PM documented that 13 nurses were required and 10 were scheduled. 2:30 PM - 10:30 PM documented that 24 Certified Nurse Aides were required and 21 were scheduled. 8/05/2025 6:30 AM - 2:30 PM documented that 12 nurses were required and 10 were scheduled. 6:30 AM - 2:30 PM documented that 27 Certified Nurse Aides were required and 26 were scheduled. 2:30 PM - 10:30 PM documented that 12 nurses were required and 9 (nine) were scheduled. 8/08/2025 6:30 AM - 2:30 PM documented that 27 Certified Nurse Aides were scheduled. 2:30 PM - 10:30 PM documented that 21 Certified Nurse Aides were scheduled. 8/09/2025 6:30 AM - 2:30 PM documented that 11 nurses were scheduled. 6:30 AM - 2:30 PM documented that 21 Certified Nurse Aides were scheduled. 2:30 PM - 10:30 PM documented 21 Certified Nurse Aides were scheduled. 8/10/2025 6:30 AM - 2:30 PM documented that 9 (nine) nurses were scheduled. 6:30 AM - 2:30 PM documented 20 Certified Nurse Aides were scheduled. 2:20 PM - 10:30 PM 12 nurses were scheduled. 2:30 PM - 10:30 PM 18.5 Certified Nurse Aides were scheduled, the 0.5 due to a Certified Nurse Aide coming in at 6:30 PM. 8/11/2025 6:30 AM - 2:30 PM documented that 11 nurses were scheduled. 2:20 PM - 10:30 PM 11.4 nurses were scheduled, the 0.4 due to 1(one) nurse coming in late and 1(one) nurse leaving early. 8/12/2025 6:30 AM - 2:30 PM documented that 13 nurses were required, and 12 nurses were scheduled. 2:20 PM - 10:30 PM documented that 12 nurses were required and 10.5 were scheduled, the 0.5 due to 1(one) nurse coming in late. 8/13/2025 6:30 AM - 2:30 PM documented that 11.8 nurses were scheduled, 0.8 due to 1 (one) nurse leaving early. 8/16/2025 6:30 AM - 2:30 PM documented that 9 nurses were scheduled. 6:30 AM - 2:30 PM documented that 25 Certified Nurse Aides were scheduled. 2:30 PM - 10:30 PM documented 20.9 Certified Nurse Aides were scheduled, with multiple Certified Nurse Aides coming and going outside the regular shift time. 2:20 PM - 10:30 PM 10 nurses were scheduled. 8/17/2025 6:30 AM - 2:30 PM documented that 9 (nine) nurses were scheduled. 6:30 AM - 2:30 PM documented that 25 Certified Nurse Aides were scheduled. 2:30 PM - 10:30 PM documented 19.4 Certified Nurse Aides were scheduled, with multiple Certified Nurse Aides coming and going outside the regular shift time. 2:20 PM - 10:30 PM 9.8 nurses were scheduled, with one nurse leaving early. Of the 14 complaints brought on survey, 9 of the complaints were related to complaints regarding staffing levels being unsatisfactory for resident care, and long call bell times. During an observation on 8/07/2025 at 10:55, a call bell was noted to alarm for over 10 minutes. During an observation on 8/07/2025 at 11:18 AM, Resident #8's (eight) call light was observed on. The unit secretary answered the light, resident needed to be changed, needed to be changed and was not changed until 11:53 AM, after the resident put their call light on again at 11:52 AM. During an observation on 8/08/2025 at 12:41 PM, call bells for rooms 108A and 127 were noted to alarm for over 15 minutes. During an observation on 8/14/2025 at 10:37 AM, 3 (three) staff members were noted to be gathered around the nursing unit desk while multiple call bells were ringing. During an observation on 8/14/2025 at 11:00 AM, two (2) staff members were seen at a staff desk. One was on their phone, and one was tucked behind a doorway, sitting on their phone. During a surveyor-led Resident Council meeting on 8/11/2025 at 10:00 AM, when asked do you get the help and care you need without waiting a long time? Does the staff respond to your call light timely? The responses were the following: That's an iffy sometimes. They're talking on the phone while giving them care. It's our time they're wasting when on the phone. On phones rather than answering their needs. They think they can do both. Too many times, they're understaffed. Staffing was bad all the time. Staffing hasn't gotten better. Resident #84 stated sometimes they waited over an hour, sometimes an hour and half at times. There was a lack of staffing especially on the weekend. Sunday 8/10/2025 they had 1(one) nurse on each unit upstairs. 3 (three) aides per unit. Staffing affects all the shifts. That's not unusual; that's the sad part. During an interview on 8/14/2025 at 11:50 AM, Resident #5 (five) stated they have had to wait 2 (two) hours for the light to be answered and weekends are worse. During a phone interview on 8/14/2025 at 9:56 AM, Staffing Coordinator #1(one) stated that staff fluctuated. There were good months and bad months. Staffing Coordinator #1(one) stated they overstaff every unit because the amount of call-outs received made making sure there was adequate coverage difficult. Staffing Coordinator stated a Certified Nurse Aide class had just graduated, and once they were certified, they would join the staff, but in the meantime, they were all on the units and were supposed to be assisting in ways they could, such as changing bed linens, answering call bells, and retrieving supplies for staff as needed. Staffing Coordinator #1(one) stated that they worked closely with Administrator #1(one) and Director of Nursing #1(one), as well as corporate. Staffing Coordinator #1(one) stated that even though they schedule more people than required, once they explained their logic to the administration, they stopped getting spoken to for overstaffing. When discussing resident complaints of long call bell times and inefficient care, Staffing Coordinator #1 (one) stated they thought that the work ethic of the staff was more of a problem than the number of people they scheduled, stating it was about quality more than quantity. Staffing Coordinator #1 (one)stated they sometimes worked the floor as a Certified Nurse Aide and could work with 6 (six) staff or 3 (three) staff and it was possible that 3 (three) staff would get more done because they worked harder than 6 (six) would. Staffing Coordinator #1(one) stated that they could use more staff, but those staff needed to be good at their job, just having numbers doesn't mean the job will get done. During an interview on 8/14/2025 at 10:32 AM, Licensed Practical Nurse #11 stated that the rehab unit usually had 2 (two) nurses and Certified Nurse Aides were usually well stocked, but some of the Certified Nurse Aides were not great at their job, which made their job harder. During an interview on 8/14/2025 at 10:47 AM, Certified Nurse Aide #8 (eight) stated that sometimes other aides will look for them to go to specific rooms they're assigned to and not help in rooms that are not. Certified Nurse Aide #8 (eight) stated that it wasn't how they worked. They go in whatever room requires help, regardless of the assignment. During an interview on 8/14/2025 at 10:51 AM, Registered Nurse #1 stated that there were 2 (two) Certified Nurse Aides on their side and the other half of the unit had the same amount. During an interview on 8/14/2025 at 10:53 AM, Licensed Practical Nurse #1(one) stated that usually there were 4 (four) Certified Nurse Aides and 2 (two) Licensed Practical Nurses per unit and that it was sufficient, but it depended on the quality of the Certified Nurse Aide. Licensed Practical Nurse #1(one) stated they don't see staff hanging out on their shift. Nor did they come to work in the morning and find residents soiled from the night before. During an interview on 8/14/2025 at 11:07 AM, Licensed Practical Nurse #12 stated that 4 (four) Certified Nurse Aides and 2 (two) nurses per unit were the usual staffing. How well that works out is hit or miss. There should be enough staff. During an interview on 8/14/2025 at 11:13 AM, Certified Nurse Aide #3 (three) stated that since May 2025, there have been 4 (four) Certified Nurse Aides and 2 (two) nurses per unit. Sometimes, when residents with behavior issues get worked up, they need extra hands. Certified Nurse Aide #3 (three) stated they worked as a team; every resident was their resident and couldn't speak to every Certified Nurse Aide, thinking the way they did. During an interview on 8/18/2025 at 10:08 AM, Resident #104 stated that the previous day, Sunday day shift on 8/17/25, only 2 (two) aides and 1 (one) nurse were on the unit, and as a result, not everyone got up. During an interview on 8/18/2025 at 10:12 AM, Resident #84 stated that Sunday was very low-staffed. Resident #83 stated that they got up at 5 AM while the night staff was still there for fear that they would not get help during the day. Surveyor observation of the unit made evident that only 1 (one) Certified Nurse Aide was on the unit until 10 AM, and the second Certified Nurse Aide came on. The only nurse on the unit was noted to be working a double shift that had started on the night shift. During an interview on 8/18/2025 at 12:20 PM, Director of Nursing #1(one) stated that call bells should be answered within 15 to 20 minutes. Half an hour might be appropriate depending on what was happening on the floor. There were high call times after breakfast when people were getting up and during evening care. Director of Nursing #1(one) stated that when they round, they did not see people on their cell phones or hanging out. When asked why the Facility Assessment gave ranges as wide as 6-20 Certified Nurse Aides as a plan, the Director of Nursing stated that Administrator #1(one) wrote it with input from them and Staffing Coordinator #1(one). Director of Nursing #1(one) stated that there would never be just 6 (six) Certified Nurse Aides on during the day. During an interview on 8/19/2025 at 10:47 AM, Administrator #1(one) stated that facilities were allowed to use ranges in the facility assessments. If there were (six) 6 Certified Nurse Aides on during the day, that would be considered an all hands-on deck time and everyone would be on the units helping. Physical therapy would get people out of bed and Administrator #1 (one) would answer call bells, stating he had answered a call bell that day. Administrator #1(one) stated that the facility was in a good location and staffing was better than it was in the winter. Compared to other facilities, Administrator #1(one) stated they believed they were doing a good job.
Every finding on record at Schenectady Center for Rehabilitation and Nursing
Schenectady, New York · CCN 335014
21 findings across 4 inspections, in the inspector's own words, 1 of them at actual harm or above.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
The inspector’s own words from form CMS-2567, unedited, including CMS’s own spacing. Names and some dates are redacted by CMS.
Inspection of August 19, 2025
15 findingsBased on observations, record review, and interviews during a recertification survey, the facility did not ensure that drug records were in order; and that an account of all controlled drugs was maintained and periodically reconciled on six (6)(Birch, Willow, Oak, Elm, Maple, and Cedar) of (6) six units reviewed. Specifically, the shift-to-shift staff signature form for controlled drugs, titled Shift Count, did not consistently include the signatures of staff members at each shift change, validating the correct narcotic count. This is evidenced by: The policy and procedure titled Narcotic Count, dated 8/2018, documented the on-coming and the off-going nurses assigned to the medication cart would be responsible for ensuring the accuracy of the controlled drug count. A review of the shift-to-shift reconciliation of narcotics forms on Birch unit medication cart #1(one) for 8/1/2025-8/13/2025 documented missing signatures for the following dates: 8/1/2025 off-going nurse signature at 10:30 PM and 8/6/2025 off-going nurse signature at 6:30 AM. There were no entries for 8/5/2025 other than signatures at 6:30 AM. A review of the shift-to-shift reconciliation of narcotics forms on Birch unit medication cart #2 (two) for 81/2025-8/13/2025 documented missing signatures for the following dates: 8/2/2025 on-coming nurse signature for an unknown time, 8/3/2025 off-going nurse signature at 6:30 AM, 8/4/2025 on-coming nurse signature at 2:30 PM, and 8/6/2025 on-coming nurse signature at 2:30 PM. A review of the shift-to-shift reconciliation of narcotics forms on [NAME] unit medication cart #1(one) for 81/2025-8/13/2025 documented missing signatures for the following dates: 8/1/2025 on-coming nurse signature at 10:30 PM, 8/2/2025 off-going nurse signature at 6:30 AM, 8/7/2025 on-coming nurse signature at 2:30 PM, 8/8/2025 off-going nurse signature at 2:30 PM, 8/9/2025 on-coming nurse signature for unknown time, and 8/9/2025 off-going nurse signature at 10:30 PM. A review of the shift-to-shift reconciliation of narcotics forms on [NAME] unit medication cart #2 (two) for 8/1/2025-8/13/2025 documented missing signatures for the following dates: 8/2/2025 on-coming nurse signature at 6:30 AM, 8/2/2025 off-going nurse signature at 2:30 PM, 8/3/2025 on-coming nurse signature at 6:30 AM, 8/3/2025 off-going nurse signature at 2:30, 8/3/2024 off-going nurse signature at 10:30 PM, 8/4/2025 on-coming nurse and off-going nurse signatures at 6:30 AM, 84/2025 off-going nurse signature at 2:30 PM, 8/5/2025 on-coming and off-going nurse signatures at 6:30 AM, 8/5/2025 off-going nurse signature at 2:30 PM, 8/8/2025 on-coming nurse signature at 10:30 PM, 8/9/2025 off-going nurse signature at 7:25 AM, 8/10/2025 on-coming nurse signature at 6:30 AM, and 8/10/2025 off-going nurse signature at 2:30 PM. A review of the shift-to-shift reconciliation of narcotics forms on Oak unit medication cart #1(one) for 81/2025-8/13/2025 documented missing signatures for the following dates: 8/1/2025 on-coming and off-going nurse signatures at 6:30 AM, 8/1/2025 off-going nurse signature at 2:30 PM, 8/7/2025 on-coming nurse signature at 2:30 PM, 8/7/2025 on-coming and off-going nurse signature at 10:30 PM, 8/11/2025 off-going nurse signature at 6:30 AM, 8/11/2025 on-coming nurse signature 10:30 PM, 8/12/2025 off-going nurse signature at 6:30 AM, and 8/12/2025 off-going nurse signature at 6:30 AM. A review of the shift-to-shift reconciliation of narcotics forms on Oak unit medication cart #2 (two) for 8/1/2025-8/13/2025 documented missing signatures for the following dates: 8/7/2025 on-coming nurse signature at 10:30 PM, 8/8/2025 off-going nurse signature at 6:30 AM, 8/10/2025 off-going nurse signature at 10:30 PM, 8/11/2025 off-going nurse signature at 6:30 AM, 8/12/2025 on-coming nurse signature at 10:30 PM, and 8/13/2025 off-going nurse signature at 6:30 AM. A review of the shift-to-shift reconciliation of narcotics forms on Elm unit medication cart #1(one) for 8/1/2025 - 8/12/2025 documented missing signatures for the following dates: 8/1/2025 on-coming nurse signature at 6:30 AM, 8/1/2025 off-going nurse signature at 2:30 PM, 8/1/2025 on-coming nurse signature at 10:30 PM, 8/2/2025 on-coming nurse signature at 10:30 PM, 8/3/2025 on-coming nurse signature at 6:30 AM, 8/3/2025 off-going nurse signature at 2:30 PM, 8/5/2025 on-coming and off-going nurse signatures at 6:30 AM, 8/5/2025 off-going nurse signature at 2:30 PM, 8/7/2025 off-going nurse signature at 2:30 PM, 8/10/2025 on-coming nurse at 10:30 PM, and 8/11/2025 off-going nurse signature at 6:30 AM. A review of the shift-to-shift reconciliation of narcotics forms on Maple unit medication car #1(one) for 8/1/2025 - 8/12/2025 documented missing signatures for the following dates: 8/3/2025 off-going nurse signature for 6:30 AM, 8/7/2025 on-coming and off-going nurse signatures at 2:30 PM, 8/7/2025 off-going nurse signature for 10:30 PM 8/9/2025 on-coming nurse signature at 6:30 AM, 8/9/2025 on-coming and off-going nurse signatures at 2:30 PM, 8/9/2025 off-going nurse signature at 10:30 PM, 8/11/2025 on-coming nurse signature for 10:30 AM, 8/12/2025 off-going nurse signature at 6:30 AM, and 8/12/2025 on-coming nurse signature at 2:30 PM. A review of the shift-to-shift reconciliation of narcotics forms on Cedar unit medication cart #2(two) for 8/1/2025-8/13/2025 documented missing signatures for the following dates: 8/1/2025 on-coming nurse signature at 2:30 PM, 8/1/2025 off-going nurse signature at 10:30 PM, 8/2/2025 on-coming and off-going nurse signatures at 6:30 AM, 8/2/2025 on-coming and off-going nurse signatures at 2:30 PM, 8/2/2025 off-going nurse signature at 10:30 PM, 8/3/2025 off-going nurse signature at 6:30 AM, 8/3/2025 on-coming nurse signature at 2:30 PM, 8/3/2025 off-going nurse signature at 10:30 PM, 8/5/2025 on-coming nurse signature at 6:30 AM, 8/5/2025 off-going nurse signature at 2:30 PM, 8/7/2025 off-going nurse signature at 6:30 AM, 8/7/2025 on-coming nurse signature at 2:30 PM, 8/7/2025 off-going nurse signature at 10:30 PM, 8/8/2025 on-coming nurse signature at 2:30 PM, 8/8/2025 off-going signature at 10:30 PM, 8/9/2025 on-coming nurse signature at 10:30 PM, 8/10/2025 off-going nurse signature at 6:30 AM, 8/12/2025 on-coming nurse signature at 10:50 PM, and 8/13/2025 off-going nurse signature at 6:30 AM. During an interview on 8/12/2025 at 10:06 AM, Licensed Practical Nurse #3 (three) stated there was no excuse not to sign the shift-to-shift narcotic count sheets. If a nurse was alone on the unit, the supervisor should come to assist with the count. During an interview on 8/13/2025 at 8:27 AM, Registered Nurse #1(one) stated the narcotic book should be signed shift to shift and there shouldn't be any blanks. During an interview on 8/13/2025 at 9:01 AM, Licensed Practical Nurse #9(nine) stated there should not be any blanks on the shift-to-shift narcotic count sheet and it should be signed by both nurses at the time of the count. During an interview on 8/13/2025 at 9:15 AM, Registered Nurse #3 (three) stated the shift-to-shift sheets should be signed shift to shift when the count occurred. During an interview on 8/18/2025 at 12:20 PM, Director of Nursing #1 (one) acknowledged that shift to shift narcotic sheets were not being signed as directed and the nurses were currently being educated on the importance of that. 10 New York Codes, Rules, and Regulations 415.18(b)(3)
Based on record review and interview during the recertification survey, the facility did not ensure a policy was developed for the monthly medication regimen review that included time frames for the different steps in the process. Specifically, the policy did not include time frames for the different steps the pharmacist must take when he or she identifies an irregularity that requires urgent action to protect the resident. This is evidenced by: The policy and procedure titled Medication Regimen Reviews (MRR) dated 7/19/2019 with no review or revision dates stated if the situation was serious enough to present a risk to a person's life, health, or safety, the Consultant Pharmacist would contact the Physician directly to report the information to the Physician. There was no time frames included to state when this contact would happen. During an interview on 8/12/2025 at 2:16 PM, Director of Nursing #1(one) stated the Medication Regimen Review policy should have time frames for steps in the process. In an email dated 8/18/2025 at 1:41 PM, Administrator #1(one) wrote the medication regimen review policy was the most up to date policy the facility was using. 10 New York Codes, Rules, and Regulations 415.18(c)(2)
Based on observation and interviews conducted during the recertification survey, the facility did not ensure drugs and biologicals were labeled and stored in accordance with professional standards of practice for two (2) (Cedar unit Side #2, [NAME] unit Side #1, ) of six (6) medication carts and two (2) (Elm unit #1 and #2 medication rooms) of six (6) medication rooms reviewed. Specifically, (a.) (1) (one) bottle of purified protein derivative (PPD) solution had no open and or expiration date; (b.) an opened insulin pen had no open and or expiration date; (c.) one (1) unopened insulin pen was stored improperly; (e.) stock medications in medication rooms had expired; (f.) opened stock medications were not dated; (g.) a resident specific medication was not dated and (h.) a medication cup with unidentified medication was found in the medication cart. This is evidenced by: During an observation on [DATE] at 9:45 AM, Cedar Unit Side #2 (two) medication cart had over-the-counter medications that were not labeled with the date opened. A resident-specific medication bottle was not labeled with the date opened. An insulin glargine pen that had not been opened was in the medication cart and not in the refrigerator per the manufacturer's instruction. A medication cup was found in the top drawer with unidentified medication. During an observation on [DATE] at 8:30 AM, the [NAME] unit Side #1(one) medication cart had over-the-counter medications that were not labeled with the date open. One insulin pen was found without an open or expiration date. During an observation on [DATE] at 12:30 PM, a bottle of over-the-counter ear drops was found to be expired in the Elm unit medication room [ROOM NUMBER](one). A bottle of Tuberculin PPD Solution 5 units per 0.1 milliliter was found opened but not dated or initialed, and a box of over-the-counter acid reducer pills was found expired in the Elm unit medication room [ROOM NUMBER] (two). During an interview on [DATE] at 9:45 AM, Licensed Practical Nurse #10 stated they did not know who the cup of medication was for or why it was in the cup. During an interview on [DATE] at 8:30 AM, Registered Nurse #1(one) stated that insulin bottles and pens should be dated as soon as they were opened. They did not know why that insulin pen was not dated. 10 New York Codes, Rules, and Regulations 415.18(d)
F804 Based on observation and interviews conducted during a recertification survey and abbreviated survey (Case #NY00596012), the facility did not ensure residents were provided food and drink that was palatable, flavorful, at an appetizing temperature for two (2) of two (2) meals reviewed (Lunch meals on 8/14/2025 and 8/15/2025). Specifically, food was not served at a palatable and appetizing temperature during the lunch meal on 8/14/2025 and 8/15/2025. This is evidenced by: During an observation on 8/11/2025 at 11:51 AM, meal trays were prepped by Dietary Aides in the unit kitchenette. During an interview on 8/07/2025 at 11:18 AM, Resident #239 stated the food was terrible, so they bought their own food. During an interview on 8/7/2025 at 11:35 AM, Resident #157 stated the food was not good and the only food items they ate were the macaroni salad and meatloaf. During an interview on 8/08/2025 at 10:05 AM, Resident #3 (three) stated the food was institutional at best. Food was only warm if a resident ate in the dining room. If a resident had to wait to get food, it was usually cold. During an interview on 8/08/2025 at 10:22 AM, Resident #103 stated they were the last room to receive their meal, and the food was cold before they got it. They stated what was on the meal ticket was not always what was provided. If they did not like what was served, they might get a peanut butter and jelly sandwich, egg salad, or tuna salad sandwich. During an interview on 8/13/2025 at 8:37 AM, Registered Nurse #1(one) stated that staff usually passed meal trays to residents in the dining room who could feed themselves first, and the residents who needed to be fed were served last, so they could give them the assistance they needed to eat. During a meal tray sampling on 8/14/2025 at 12:01 PM, Resident #5's(five) lunch tray was tested, and a replacement tray was provided. The lunch tray was tested for taste and temperature, and the results were as follows: coffee 127.8 degrees, mandarin oranges 48.7 degrees, Salisbury steak was lukewarm at 114.6 degrees, mashed potatoes 134.2 degrees, wheat bread 102.7 degrees, chicken noodle soup 134.4 degrees, and tossed salad 54.9 degrees. During a meal tray sampling on 8/14/2025 at 12:06 PM, Resident #149's lunch tray was tested, and a replacement tray was provided. The lunch tray was tested for taste and temperature, and the results were as follows: coffee 127.8 degrees, creamer 72.5 degrees, water 37.4 degrees, Salisbury steak was lukewarm at 115.5 degrees, mashed potatoes 143.7 degrees, seasoned spinach 116.1 degrees, and banana (fresh fruit) 72.7 degrees. (not in sample) During a meal tray sampling on 8/15/2025 at 12:13 PM, Resident #239's lunch tray was tested, and a replacement tray was provided. The lunch tray was tested for taste and temperature and the results were as follows: hot water 117.5 degrees, water 39.4 degrees, macaroni and cheese casserole 139.6 degrees, large tossed salad with tomato, cucumber, and onion 68.4 degrees, fruit cocktail 68.8 degrees, and yellow squash 122.2 degrees. The yellow squash was not served in a bowl as was indicated the meal ticket. During an interview on 8/18/2025 at 12:10 PM, Nutritionist #2( two) stated if they were made aware that a resident's food was cold, they would speak with the Food Service Director about the specific resident. They would also offer the residents to eat in the dining room because the food is served faster there. They stated it would be a collective effort on the team. They would also speak to the nursing staff to see if they are getting food out on time. Nutritionist #2(two) stated they have received complaints here and there about the food served not matching the meal ticket. They stated that when a complaint like that was made, dietary staff would investigate who served the food, speak to the staff involved, and corrective action would be taken if needed. Nutritionist #2(two) stated the facility offered a variety of decent alternatives if a resident did not like what was served. They stated, they did not receive many complaints about the variety of foods offered. They always had an alternate hot meal available, and staff or residents could always call the kitchen to change a menu item. During an interview on 8/18/2025 at 11:35 AM, Food Service Director #1(one) stated they were new to the facility and had only been working in the role for 2 (two) weeks and were still learning. They stated that the Dietary Aides built the trays based on the meal tickets and then the Certified Nurse Aides passed the meal trays to the residents. They stated the Certified Nurse Aides passed trays to the residents who ate in the dining room first, and then they would pass out trays to the residents who ate in their rooms. Food Service Director #1(one) stated they had not received any complaints about the food being cold, just that there was a limited variety of food choices offered. They stated the kitchen checked food temperatures before it was placed in the hot box and brought to the units. The food was then switched to the steam table on the unit. They stated that staff could use the stove on the unit to heat up plates, and staff should call the kitchen if a resident reported that the food was cold. Food Service Director #1(one) stated they had not received any complaints about the Salisbury steak served on 8/14/2025 being cold. They further stated if the steak was cold, it was an error in how quickly the food was delivered to the residents. 10 New York Code of Rules and Regulations 415.14(d)(1)(2)
Based on record review and interviews conducted during recertification and abbreviated (Case #s: 2578580, 2576246, 596027, 2566657, 596028, 594500, 596019, 596018, 596016, 596012, 596015, 59600, 596011, 596005) surveys, the facility did not ensure residents received treatment and care in accordance with professional standards of practice for (seven) 7 of 35 residents reviewed. Specifically, (a) for Resident #14, medication was not administered per physician orders. Specifically, (b) for Resident #35, medication was not administered per physician orders. Specifically, (c) for Resident #103, medication was not administered per physician orders. Specifically, (d) for Resident #177, medication was not administered per physician orders.Specifically, (e) for Resident #146, weekly weights were not obtained per physician orders. Specifically, (f) for Residents #157 and #199, physician orders were not obtained to check for nor was documentation recorded for skin integrity for residents with hard ridged neck braces. This is evidenced by: Resident #14 Resident #14 was admitted to the facility on [DATE] with diagnoses including unspecified dementia with unspecified severity and with other behavioral disturbance (a degenerative memory loss condition that can cause behavioral disturbances), anxiety disorders (uncontrolled anxiety), and peripheral vascular disease (lack of blood flow to the hands and feet). The Minimum Data Set (an assessment tool) dated 5/02/2025 documented the resident sometimes understood others, sometimes could be understood, and was severely cognitively impaired. A Physician order created 8/22/2024 at 7:01 PM documented an order for Levothyroxine Sodium Oral Tablet 100 micrograms to be given 1 tablet by mouth one time a day for hypothyroidism. The Medication Administration Record for July 2025 documented the medication was scheduled for 9:00 AM and administered at that time. A facility provided document stating meal delivery times to each unit provided evidence that breakfast was scheduled to be delivered to all the units between 7:45 AM and 8:00 AM. The Levothyroxine (thyroid hormone replacement medication) manufacturer's recommendations document to only take the medication with water on an empty stomach and wait at least 30 minutes before consuming food. During an interview on 8/12/2025 at 9:26 AM, Licensed Practical Nurse #3 (three) stated that if they had seen an order for the thyroid hormone replacement medication to be given at 9 AM, they would speak with the medical provider to change the times so it could be given by the night shift as that medication needed to be given on an empty stomach. During an interview on 8/18/2025 at 12:20 PM, Director of Nursing #1(one) stated that when it came to the time of medications being administered, they deferred to the medical provider. During an interview on 8/18/2025 at 2:02 PM, Medical Director #1(one) stated medications like a thyroid hormone replacement medication don't need to be given at(six) 6 AM. There was a false impression as to when those medications need to be taken, and they just need to be given a few hours before a meal. The example given was to administer at (four) 4 PM because that would be a few hours before dinner or at bedtime. Additionally, Medical Director #1(one) stated that a thyroid hormone replacement medication would be taken anytime because the dose could be adjusted if the timing made the medication less effective. The example given was that the Medical Director #1(one) took all their medications at dinner because that was when their spouse gave it to them. Medical Director #1(one) stated that people should not be woken up for medications if it can be helped. It should be by preference, just before a meal.Medical Director #1(one) stated they tried to cater to resident timing not the ideal time and they educated the resident and families about the misconceptions regarding timing of medications to make it easiest for the resident. Resident #146 Policy titled, Physician Orders and created 10/2015 and last revised 02/2020, documented it was the policy of the facility to secure physician orders for care and services for residents as required by state and federal law. Physician orders will be dated and signed according to the state and federal guidelines. Physician orders would include the medication and/or treatment and a correlating medical diagnosis or reason. Policy titled, Food and Nutrition Services and created 11/2017 and last revised 2/19/2025, documented a nutritional assessment, including current nutritional status and risk factors for malnutrition, shall be conducted for each resident. Components of the nutritional assessment included weight status and anthropometric data and current height and weight. Resident #146 was admitted to the facility with diagnoses of type 2 diabetes mellitus (a chronic condition that happens when a person has persistently high blood sugar levels), lymphedema (tissue swelling caused by an accumulation of protein-rich fluid that is usually drained through the body's lymphatic system), and urinary tract infection. The Minimum Data Set (an assessment tool) dated 7/20/2025, documented that the resident could be understood, understood others, and had intact cognition. A review of Resident #146's Comprehensive Care Plan for Nutritional Problem or Potential Nutritional Problem Related to Medical Diagnosis, Medicine Usage, Therapeutic Diet, Skin Alterations, Edema, Obesity, initiated 7/14/2025, documented as a goal that Resident #146 would receive adequate nutrition and hydration without any unplanned significant weight changes by next review. Interventions included the following weights as the physician ordered and report significant weight changes to the medical provider and Interdisciplinary Team for input. Physician order dated 7/13/2025 documented weigh on admission/readmission x1 (one time), then weekly x4 (four times), then monthly. Review of Treatment Administration Record for July and August, 2025 documented Resident #146 was weighed on 7/14/2025, 7/16/2025, 7/23/2025, 7/30/2025 and 8/06/2025. Review of Weight Summary Report in Resident #146's electronic medical record documented a weight for 7/13/2025 only. There were no documented weights for 7/14/2025, 7/16/2025, 7/23/2025, 7/30/2025, or 8/6/2025. During an interview on 8/14/2025 at 11:33AM, Certified Nurse Aide #7 (seven) stated that the nurses told them what residents needed to be weighed on their shift. They were given a sheet of paper with the names of residents who need to be weighed. They weighed the resident and wrote the weight down on that sheet of paper. After they weighed the residents, they gave the paper back to the nurse. They stated they do not enter the weight into the resident's electronic medical record. During an interview on 8/14/2025 at 12:16 PM, Licensed Practical Nurse #2(two) stated the nurse manager sent out a list of residents that needed to be weighed. Licensed Practical Nurse #2 (two) told the Certified Nurse Aides which residents needed to be weighed, and they followed up with them after lunch to see if they were weighed or not. The nurse on the medicine cart was responsible for putting the resident's weight into the resident's electronic medical record. Licensed Practical Nurse #2 (two) stated the Medication Administration Record indicated when the residents were supposed to be weighed. Licensed Practical Nurse # 2(two)stated Resident #146 had a weight entered into their electronic medical record on 7/13/2025, and there were no other documented weights for this resident. During an interview on 8/14/2025 at 12:45, Licensed Practical Nurse # 1(one) stated weights for residents newly admitted to the facility were taken weekly. The Licensed Practical Nurses were notified by the electronic medical record that a weight was needed for a resident. The Licensed Practical Nurses had the Certified Nurse Aides obtain the weights, and the Licensed Practical Nurses entered the weight into the electronic medical record of the resident. They stated there was one weight documented for Resident #146 on 7/13/2025. There were no other documented weights for this resident. They stated they would have expected to have seen three or four more documented weights for this resident, and they did not know why there were not more documented weights for Resident #146. During an interview on 8/15/2025 at 10:01 AM, Nutritionist #1(one) stated the weights for residents newly admitted to the facility are obtained the first four weeks they are in the facility. The nurse on the cart directed the Certified Nurse Aides to obtain the weights and that most of the time, they give the weight to the Nurse Manager to be entered into the electronic medical record. They stated they check every morning to see if weights were done, and if not, they reminded the staff or mentioned it in morning report that weights were needed for residents. They stated weights were not always obtained in a timely fashion and some weeks were better than others. They stated for Resident #146, weekly weights were not completed as ordered by the physician. They stated they spoke with the unit manager about it, and the unit manager thought Resident #146 refused to have their weight taken, but the refusal was not documented. They stated this does not happen often and it was unfortunate timing. During an interview on 8/18/2025, Director of Nursing #1(one) stated weights of residents were obtained upon admission/readmission to facility, weekly, and with dietary recommendations. They stated that weekly weights for Resident #146 as ordered by the physician were not completed. Resident #157 Resident #157 was admitted to the facility with the diagnoses of nondisplaced fracture of first cervical vertebra (a break in a neck bone where the pieces remain in the normal anatomical position), fracture of manubrium (a break in the upper part of the sternum), and fracture of fourth lumbar vertebra (a break in the spine in the lower back). The Minimum Data Set (an assessment tool) dated 8/5/2025 documented the resident could understand others, was understood by others, and was severely cognitively impaired. The policy and procedure titled Appliances - Sprints, Braces, Slings last revised 4/2019, stated skin integrity should be checked. The policy and procedure titled Skin and Pressure Injury Prevention last revised 6/27/2024, stated for residents with a removable medical device, the skin should be monitored for potential pressure injury development. During an observation on 8/7/2025 at 11:43 AM, Resident #157 was noted to be wearing a Miami J collar (a brace used to support neck bones and ligaments and reduce any movement that may cause further damage to the cervical spine). The Physician's Order dated 7/29/2025 documented Miami J collar (a brace used to support neck bones and ligaments and reduce any movement that may cause further damage to the cervical spine) on at all times every shift. A review of the Medication Administration Record and Treatment Administration Record for July 2025 and August 2025 did not show documentation to check the skin integrity under the Miami J collar (a brace used to support neck bones and ligaments and reduce any movement that may cause further damage to the cervical spine). During an interview on 8/18/2025 at 1:17 PM, Director of Nursing #1(one) stated there should be an order to check the skin under the Miami J collar (a brace used to support neck bones and ligaments and reduce any movement that may cause further damage to the cervical spine) and did not know why there was not an order for this before 8/15/2025.
Based on record review and interviews conducted during the recertification survey, the facility did not ensure each resident was treated with respect and dignity, and care in a manner and in an environment that promoted maintenance or enhancement of their quality of life for two (2) (Resident #68 and #100) of thirty-five (35) residents reviewed. Specifically, (a.) Resident #100 did not receive showers as scheduled, or when requested for July and August 2025. On or about 8/1/2025, Resident Representative #1 was approached by Certified Nurse Aide # 1 to bring in toiletries for Resident #100 such as soap, deodorant, and shampoo, because Resident #100 had an odor ; (b.) On 8/08 /2025, staff did not respond to Resident #68 yelling out for help during mid-morning and then again at lunch time. This is evidenced by: The facility's policy and procedure titled, Quality of Life/Dignity, revised 5/28/2024, documented the following: Each resident shall be cared for in a manner that promotes and enhances quality of life, dignity, respect, and individuality. 1. Residents shall be treated with dignity and respect at all times. 2. Treated with dignity means the resident will be assisted in maintaining and enhancing his or her self-esteem and self-worth. 13. Demeaning practices and standards of care that compromise dignity is prohibited. Staff shall promote dignity and assist residents as needed by: b. Promptly responding to the resident's request for toileting assistance; and other needs. 14. Staff shall treat cognitively impaired residents with dignity and sensitivity; for example: a. Addressing the underlying motives or root causes for behavior; and b. Not challenging or contradicting the resident's beliefs or statement. Resident #100 was admitted to the facility with a diagnosis of unspecified dementia (a decline in cognitive function, impacting memory, thinking, language, and judgment); cerebral infarction (the death of brain tissue (necrosis) due to insufficient blood supply), and depression unspecified (significant distress or impairment in daily life). The Minimum Data Set (an assessment tool) dated 07/21/2025 documented the resident's cognition could not be assessed, but they were usually able to be understood and understood by others. Resident #100's Comprehensive Care Plan titled, Activities of Daily Living, dated 7/15/2025, documented resident required assistance with Activities of Daily Living related to Dementia, Fracture, and Limited Mobility. Interventions included: Encourage the resident to use the bell to call for assistance. Monitor for changes in status, notify the interdisciplinary team as needed. Skin Inspection: monitor for redness, open areas, scratches, cuts, bruises, and report changes to the Nurse. Record Review of Certified Nurse Aide documentation revealed that in June of 2025, Resident received two (2) showers, on 6/26/2025 and 6/29/2025. July 2025 documented showers on 7/8/2025 and 7/24/2025. August 2025 documented a shower on 8/08/2025. All other dates within the three (3) months were marked 'Not Applicable.' During an interview on 08/08/2025 at 10:30 AM, Resident Representative #1 stated Resident #100 had not had a shower in 'a very long time.' They could not recall when the last shower was given, and they visited the resident daily. Resident Representative #1 stated they were approached by Certified Nurse Aide #1 to bring in toiletries for Resident #100, such as soap, deodorant, and shampoo, because Resident #100 had an odor. During an interview at 11:00 AM, Registered Nurse #5 stated Resident#100's shower day was Tuesday. However, they were unable to generate the certified nurse aid documentation on showers for this resident. During an interview at 11:05 AM, Director of Nursing #1 provided certified nurse aide documentation for August 2025, for Resident #100 shower schedule, which indicated Non-Applicable. The Director of Nursing stated the entries were erroneous. The Director of Nursing was asked to provide documentation of the last shower for resident #100, who then retrieved July dates showing blanks and Non-Applicable for the month of July. Upon request via Health Commerce, the Director of Nursing submitted documentation as mentioned above for June, July, and August 2025. During an interview on 08/18/2025 at 01:22 PM, Director of Nursing #1 stated that nursing staff retrieved resident toiletries from the supply room. Staff are not permitted to ask family to bring in supplies unless the resident has a special order. Per Resident Rights, it is unacceptable for staff to tell a resident that they smell. During an interview on 08/19/2025 at 10:48 AM, Administrator #1 stated that customer service training is provided for all staff is at least annually. They also stated no one should be telling residents they smell. Resident #68 was admitted to the facility with a diagnosis of Hemiplegia (paralysis of one side of the body. and hemiparesis (weakness on one side of the body) following a stroke affecting right dominant side; Dysarthria (a speech disorder characterized by difficulty in articulating words and producing clear speech), and diabetes mellitus type 2 (a chronic condition where the body either doesn't produce enough insulin or can't properly use the insulin it produces, leading to high blood sugar levels). The Minimum Data Set (an assessment tool) dated 07/05/2025 documented the resident's cognition could to be assessed, but they were usually able to be understood by others. Resident #68's Comprehensive Care Plan titled behaviors, dated 6/29/2025, documented resident exhibits behavior symptoms such as attempts to self-transfer without asking for assistance, refusals, yelling, and being combative with care and feeding. Interventions included: Acknowledge the resident's feelings/encourage to express their feelings. Check for toileting need, provide toileting/incontinence care as indicated Resident #68's Comprehensive Care Plan titled mobility, dated 6/29/2025, documented resident required assistance with self-care and mobility related to aging process, medical diagnoses, post-cerebral vascular accident (stroke); weakness. Interventions included: Encourage resident to participate to the fullest extent possible with each interaction. Monitor for changes in status, notify interdisciplinary team as needed. During an observation on 08/08/2025 at 10:20 AM and at 12:40 PM, Resident #68 yelled out for help. At 10:20 AM, Licensed Practical Nurse # 5, Certified Nurse Aide #1, # 3 and #4 were seen on Cedar Unit and did not respond to Resident #68. At 12:40 PM, Certified Nurse Aides #3 and #4 were observed walking by Resident #68's room and did not respond to their call for help. Certified Nurse Aides #1 and #2 and Licensed Practical Nurse # 5 were present in dining room then at the nurse's station response to resident calling for help. At 12:40 PM, writer responded to resident #68 and asked what they needed. Resident #68 was observed sitting behind a drawn curtain, alone in room, lights off, in wheelchair on a Hoyer-Lift Pad, leaning halfway over right side; food was strewn on floor, lunch tray was 40% consumed. The resident appeared disheveled, unshaven, fingernails were long with food or dirt underneath. Resident #68 stated they wanted to be put back to bed. Writer notified certified nurse aide #3, who then entered resident #68's room, left and returned with certified nurse aide #1 for assistance. During an interview on 08/08/2025 at 11:00 AM, Resident Representative #1 stated that earlier that day, they asked Certified Nurse Aide #1 to assist another resident (Resident #168) to the bathroom. They stated Certified Nurse Aide #4 told them it was not their resident, they needed to find resident #168's aide, and they walked by the unanswered call light. In total, four (4) staff members walked by an unanswered call light. Resident Representative #1 stated that this is a common occurrence at this facility. During an interview on 08/08/2025 at 11:20 AM, the Licensed Practical Nurse stated that all nursing staff should answer any call light regardless of who the resident is assigned to. During an interview on 08/08/2025 at 13:00 PM, Certified Nurse Aide #4 stated they would toilet any resident regardless of who the resident is assigned to. During an interview on 08/18/2025 at 12:23 PM, Director of Nursing #1 stated that during high care times, such as morning care, residents wait up to 15-20 minutes, and at times up to 30 minutes to have call lights answered. It depends on the situation and on what is feasible at the time. Director of Nursing #1 stated they had adequate care during high call times (i.e., after breakfast or evening care). New York Codes, Rules, and Regulations Title 10 S415.5(a)
Based on record review and interviews conducted during recertification and abbreviated (Case #s: 2578580, 2576246, 596027, 2566657, 596028, 594500, 596019, 596018, 596016, 596012, 596015, 596007, 596011, 596005) surveys, the facility did not ensure residents were free from neglect for one (1) (Resident #253) of thirty-five (35) residents reviewed for neglect. Specifically, Resident #253 was admitted to the facility on [DATE] with NPO status (nothing by mouth) and received nutrition/hydration via a gastrostomy tube (G-tube, a feeding tube inserted through the abdomen into the stomach. It is used to deliver nutrition, fluids, and medications when a person is unable to eat or drink adequately on their own.) Tube feedings (a way to provide nutrition and hydration) were not initiated until the following day the resident was admitted to the facility (6/24/2025) at 10:00 AM. This is evidenced by: The facility policy titled, Abuse, created 9/2012, last revised 7/18/2025, documented that the facility prohibits the mistreatment, neglect, and abuse of residents/patients. The policy defined neglect as failure of the facility, its employees, or service providers to provide goods and services necessary to avoid physical harm, pain, mental anguish, or distress. The facility policy titled, Enteral Feedings, created/2015, last revised 2/2023, documented it was the policy of the facility to provide enteral nutrition therapy to residents unable to obtain nutrition orally, when such therapy is ordered by the physician and not clinically contraindicated. The first step in the procedure was to verify the physician's order. Resident #253 was admitted to the facility with diagnoses of pneumonia (infection that inflames air sacs in one or both lungs, which may fill with fluid), dysphagia (difficulty swallowing) following cerebral infarction (a condition where brain tissue dies due to lack of blood flow) and encephalopathy (any diffuse disease of the brain that alters brain function or structure). There was no completed Minimum Data Set (an assessment tool) for this resident as they were discharged to the hospital the day after they were admitted to the facility. The Comprehensive Care Plan with focus, Resident requires tube feeding related to tube feeding with dysphagia and, initiated 6/24/2025, documented as an intervention for Resident #253: Administer tube feeding and water flushes per Registered Dietician/Licensed Dietician and Doctor of Medicine orders. The discharge summary from the hospital documented that Resident #253 was discharged on 6/23/2025. Resident #253 had a PEG-tube (percutaneous endoscopic gastrostomy tube) (a feeding tube placed through the abdominal wall and into the stomach to provide food, water, and medicine) at baseline due to dysphagia. Patient Resident #253 was resumed with PEG-tube feedings, and was tolerating them well. Diet upon discharge from hospital was PEG tube feeding through Vital 1.5 [brand name] nutritional formula, currently at a rate of 65 milliliters an hour. The facility provided documentation that Resident #253 was admitted to the facility on [DATE] at 3:23 PM. Progress note from the provider the facility with Date of Service as 6/23/2025. The resident #253 was transferred from the hospital to the facility on 6/23/2025. They had a G-feeding tube. Were to continue tube feeds. Monitor for aspiration. Nursing Progress Note by Registered Nurse #4 (four)dated 6/23/2025, documented Resident #253 had swallowing problems. The Resident had an enteral tube,. Tthey were not to receive food, water, or medication by mouth, NPO. They had an Enteral Feed Order: (see physician orders),. Rand the resident tolerated the enteral feed well. Review of physician order dated 6/24/2025 documented enteral tube: Vital 1.5, may also use Peptamin 1.5, a different and comparable brand of nutritional feeding formula via enteral tube at a rate of 65 milliliters/hour to begin at 10:00 AM for a total volume of 1560 milliliters to be delivered. There were no physician orders for enteral tube feeding to be administered on 6/23/2025. Review of Medication Administration Record for June, 6/2025 documented Enteral tube (Vital 1.5, may also use Peptamen 1.5) via enteral tube nutritional feeding formula administration at a rate of 65 milliliters to begin at 10:00 AM for a total volume of 1560 milliliters to be delivered one time a day for neurogenic dysphagia, was administered on 6/24/2025 at 10:00 AM. There was no documentation on the Medication Administration Record that tube feedings were completed on 6/23/2025. In reviewing Resident #253's medical record, it was not documented that the provider was notified that Resident #253's tube feeding was not initiated on the date of admission, 6/23/2025. During an interview on 8/18/2025 at 10:38 AM, Nutritionist #1 (one) stated they reviewed the hospital paperwork to see what the hospital provided for a the resident that required tube feeding. They liked to review this information before the resident was admitted to the facility, so they knew what kind of tube feeding to provide and if there were other nutritional findings. They checked to see if they had the kind of tube feeding used for a resident in the facility. If they did not have it, they asked the hospital to send extra tube feeding supplies and they would rush order the supplies that were needed from their supplier. They stated they may switch brands of tube feedings as there may be an equivalent substitute. Nutritionist #1(one) stated if the resident who required tube feeding was admitted when they were not in the building, the nurses knew how to put the orders into the electronic medical record system, and they had access to the supply room so they could get the tube feeding formula. Nutritionist #1(one) stated Resident #253 was admitted on [DATE] and was discharged to the hospital on 6/24/2025. Because of the timing of their admission and discharge, Nutritionist #1one did not get a chance to assess Resident #253. They stated Resident #253 was on a continuous tube feed at a rate of 65 milliliters per hour. They stated it was likely that their tube feeding was stopped at the hospital when Resident #253 was transported to the facility for admission. If a tube feeding was to be continuous, it meant that it was to run continuously until the amount to be delivered was administered to the resident. They stated there was a physician order for Resident #253's tube feeding to begin on 6/24/2025 at 10:00 AM and if someone was admitted to the facility on a continuous tube feeding and they receive most of the tube feeding during the day, they like to start the tube feeding in the morning to get them on a consistent schedule. They stated they may do a one-time order to have the tube feeding running for a shorter period if the resident did not have orders for the tube feeding to begin until the next day, but for Resident #253 there was not a one-time order to provide tube feeding on 6/23/2025. During an interview on 8/18/2025 at 1:53 PM, Registered Nurse #4 (four stated they completed an admission assessment when a resident was first admitted to the facility. They stated they documented in Resident #253's comprehensive care path note that Resident #253 was admitted to the facility with an enteral tube and they tolerated the enteral feed well. They could not remember if the tube feeding was running when they completed the assessment. They stated the first order for the enteral feeding was on 6/24/2025, but there ‘must have been something running because they were not going to not feed Resident #253 for 24 hours.' Registered Nurse #4 (four) stated they did not see an order to provide tube feeding for Resident #253 on the date of admission, 6/23/2025 when they reviewed the resident's orders at the time of this interview. During an interview on 8/18/2025 at 12:23 PM, Director of Nursing #1(one) stated they assumed if a resident that required tube feeding was admitted to the facility in the afternoon, an order for their tube feeding would be put into the electronic medical record and it would be initiated at the time indicated on the order. They stated they would expect to see the tube feeding initiated within an hour of admission. If a resident's continuous tube feed order was not initiated until the next day, they would expect the provider to be notified so the provider could advise them what to do. Director of Nursing #1(one) stated Resident #253 had an order for tube feedings that were initiated on 6/24/2025. They said it should have been started before 6/24/2025. During an interview on 8/18/2025 at 2:31 PM Medical Director #1(one) stated when a resident was on a continuous tube feeding, it was ideal to start the tube feeding when it was due and available. If a tube feeding was not administered until the day after a resident requiring tube feeding was admitted , they would look at what would be the ‘consequences, what would be the ill-effect if it was not available until the morning'. They stated it was not ideal that the tube feeding was not started until 10:00 AM on 6/24/2025, but it was acceptable. They stated they should have been notified the tube feeding was not started on 6/23/2025, but they could not remember if they were notified. During an interview on 8/19/2025 at 11:03 AM, Licensed Practical Nurse # 7(seven) stated newly admitted residents were assessed by a Registered Nurse shortly after they arrived at the facility, not the next day. If a new resident arrived at the facility at 8:00 PM, a Registered Nurse working the overnight shift would complete the assessment. After the assessment, the provider was contacted, and orders were reviewed with them. The diet order, which included tube feedings, was written the day the resident was admitted to the facility. Unless there was an order for the tube feeding to be held, it should be started the same day the resident was admitted to the facility. During an interview on 8/19/2025 at 11:16 AM, Licensed Practical Nurse #1(one) stated when a resident was admitted to the facility, a Registered Nurse completed an admission assessment. The orders for the resident were reviewed with the on-call provider, approved and entered into the electronic medical record. The Registered Nurse should document the orders were reviewed with the provider, and if there were any changes to the orders, they should be put in the note as well. Licensed Practical Nurse #1(one) did not recall Resident #253 and stated they were in a training the day they were admitted to the facility. They did not know why the orders for the tube feeding for Resident #253 were not initiated on 6/23/2025, the date Resident #253 was admitted to the facility.New York Codes, Rules, and Regulations Title 10 S415.4(b)
Based on observation, record review, and staff interviews during the recertification survey, the facility did not ensure that each resident's drug regimen was free from chemical restraints. This was identified for 1 (one) of 1 (one) residents reviewed for unnecessary medications. Specifically, Resident # 14 was ordered Buspirone 7.5 milligrams twice a day for anxiety, Seroquel 50 milligrams twice a day for antipsychotic, Seroquel 25 milligrams daily at bedtime for antipsychotic, oxycodone 5 milligrams three times a day for severe pain, and OxyContin 5 milligrams every 12 hours for severe pain. There was no evidence that a gradual dose reduction was attempted, and Resident #14 was observed to be lethargic-looking when observed during the day. This is evidenced by: A facility policy Psychotropic Medication - Gradual Dose Reduction dated 2/2020, documented that after medications were ordered for a resident, the staff and practitioner shall seek an appropriate dose and duration for each medication that also minimized the risk of adverse consequences. Resident #14 medications, including antipsychotics, shall receive gradual dose reductions and behavioral interventions, unless clinically contraindicated, in an effort to discontinue these drugs. Under Procedure, the following was documented: (1) Periodically, the staff and practitioner would review the continued relevance of each resident's psychotropic medications; (2) The Attending Physician and staff would identify target symptoms / behaviors for which a resident was receiving various medications. The staff would monitor for improvement in those target symptoms / behaviors and provide the Physician with that information; (3) The staff and practitioner would consider tapering of medications as one approach to finding an optimal dose or determining whether continued use of a medication was benefiting the resident. (4) The staff and practitioner would consider tapering under certain circumstances, including when: (a) The resident's clinical condition had improved or stabilized; (b) Non-pharmacological interventions, including behavioral interventions, had been effective in reducing symptoms; or (c) A resident's condition had not responded to treatment or had declined despite treatment; (6) Residents who used antipsychotic drugs shall receive gradual dose reductions, unless clinically contraindicated, in an effort to discontinue the use of such drugs. Pertinent behavioral interventions would also be attempted. (Behavioral interventions refer to non-pharmacological attempts to influence an individual's behavior, including environmental alterations and staff approaches to care.); (7) Within the first year after a resident was admitted on an antipsychotic medication or after the resident had been started on an antipsychotic medication, the staff and practitioner shall attempt a Gradual Dose Reduction in two separate quarters (with at least one month between the attempts), unless clinically contraindicated. After the first year, the facility shall attempt a Gradual Dose Reduction at least annually, unless clinically contraindicated; (10) Attempted tapering of sedatives and hypnotics shall be considered as a way to demonstrate whether the resident was benefiting from a medication or might benefit from a lower or less frequent dose. Tapering shall be done consistent with the following: (a) For as long as a resident remained on a sedative/hypnotic that was used routinely and beyond the manufacturer's recommendations for duration of use, the physician shall attempt to taper the medication at least quarterly unless clinically contraindicated. Clinically contraindicated means: (1) The continued use was in accordance with relevant current standards of practice and the physician had documented the clinical rationale for why any attempted dose reduction would be likely to impair the resident's function or cause psychiatric instability by exacerbating an underlying medical or psychiatric disorder; or (2) The resident's target symptoms returned or worsened after the most recent attempt at tapering the dose within the facility and the physician had documented the clinical rationale for why any additional attempted dose reduction at that time would be likely to impair the resident's function or cause psychiatric instability by exacerbating an underlying medical or psychiatric disorder. Resident # 14 was admitted to the facility on [DATE] with diagnoses including unspecified dementia, unspecified severity, with other behavioral disturbance (a degenerative memory loss condition that can cause behavioral disturbances), anxiety disorders (uncontrolled anxiety), and peripheral vascular disease (lack of blood flow to the hands and feet). The Minimum Data Set (an assessment tool) dated 5/2/2025 documented the resident sometimes understood others, sometimes could be understood that and was severely cognitively impaired. A Physician Order dated 5/9/2025 documented oxycodone oral tablet 5 milligrams, give 1(one) tablet by mouth every 12 hours as needed for pain. A Physician Order dated 8/13/2025 documented oxycodone oral tablet 5 milligrams, give 5 milligrams by mouth three times a day for pain. A Physician Order dated 5/08/2025 documented Seroquel oral tablet 25 milligrams, give 1(one) tablet by mouth at bedtime for antipsychotic. A Physician Order dated 5/08/2025 documented Seroquel oral tablet 50 milligrams, give 1(one) tablet by mouth two times a day for antipsychotic. Give 1(one) tab at lunch time and 1 (one) tab at 4 PM. A Team meeting note dated 5/8/2025 at 9:45 AM, created by Nutritionist #1(one), documented: the team meeting was attended by nursing, social services, rehabilitation/therapy, dietary, primary care physician/medical provider, recreation/activities, administration, Minimum Data Set coordinator; Resident not appropriate to attend; psychiatry notes. The Team Interdisciplinary Team meeting summary is as follows: Reduce Seroquel to 25 milligrams daily,. Monitor labs, encourage exercise, and follow up in 8 (eight) weeks or as needed. A Provider note dated 6/1/2025 at 7:26 PM by Nurse Practitioner #1(one) documented Resident #14's adult child reported that the resident had a past history of hallucinations and paranoid delusions, and that Seroquel has helped these behaviors. Resident #14 was noted to be stable at the time of the note;, the provider was in agreement with the family member, and Resident #14 was not appropriate for Gradual Dose Reduction at that time due to risk of increased hallucinations and paranoia that could affect their overall health;. Continue 50 milligrams twice daily as they continued to be stable. For Resident #14's dementia with behavioral disturbances, the note documented the resident was stable;. No noted behaviors since admission; and Continue Seroquel 50 milligrams twice daily for now. A Provider note dated 6/24/2025 at 7:32 AM by Nurse Practitioner #1(one) documented Resident #14 was stable, had a history of behaviors related to her dementia, had a history of hallucinations and paranoid delusions and a history of depression; no noted behaviors since admission; and Continue Seroquel 50 milligrams twice daily for now. A Psychiatric tele-health provider note dated 7/03/2025 at 9:15 AM documented that Resident #14's adult child reported that the resident had a past history of hallucinations and paranoid delusions, and that Seroquel has helped these behaviors. Resident #14 was noted to be stable at the time of the note;, the provider was in agreement with the family member and Resident #14 was not appropriate for Gradual Dose Reduction at that time due to risk of increased hallucinations and paranoia that could affect their overall health;. Continue 50 milligrams twice daily as they continued to be stable. For Resident #14's dementia with behavioral disturbances, the note documented the resident was stable; No noted behaviors since admission; and Continue Seroquel 50 milligrams twice daily for now. A facility provided document titled Psychotropic Listing Report dated 7/01/2025 through 7/31/2025 documented: Resident #14's Seroquel dose was 50 milligrams on 10/27/2023, reviewed for gradual dose reductions on 4/2024 and 10/2024. On 08/2025, the dose was increased 50 milligrams twice a day and 25 milligrams at bedtime; the next Gradual Dose Reduction was due 5/2026; and the reason listed for the last Gradual Dose Reduction on 5/8/2025 was contraindicated. A facility provided document titled Medication Regimen Review dated 4/30/2024 documented: the resident had an active order for Seroquel 50 milligrams twice a day since 10/27/2023; they were due for a 6-month Gradual Dose Reduction assessment; the Gradual Dose Reduction contraindicated reason checked on the form was this resident would not tolerate a Gradual Dose Reduction because their current dose was maintaining function and Gradual Dose Reduction would likely cause a decline in function manifested by self-inflected injuries. The Treatment Administration Record for May 2025 documented monitored resident behaviors on 5/8, 5/9, 5/10, 5/11, 5/12, and 5/13. All other dates contained an X. The behaviors that were documented were documented as none. There was no documented evidence that behaviors were monitored on the Treatment Administration Record for 6/2025. The Treatment Administration Record for 7/2025 documented monitored resident behaviors on 7/16 through 7/31. All other dates contained an X. The behaviors that were documented were documented as none, improved, or unchanged. The Treatment Administration Record for 8/2025 documented monitored resident behaviors on all the dates up to 8/14. The behaviors that were documented were documented as none, or not applicable. During an observation on 8/08/2025 at 10:30 AM, Resident #14 was observed to be sitting in their wheelchair, leaning forward, appearing to be asleep. During an observation on 8/12/2025 at 10:20 AM, Resident #14 was observed to be sitting in their wheelchair, again looking like they were asleep, and leaning over in their wheelchair. During observations on 8/15/2025 at 10:45 AM, Resident #14 was observed sitting, hunched over in their wheelchair, complaining that their leg hurt. A staff member stated to Resident #14 that they had just given them pain medication and they had to give it a few minutes to work. Resident #14 stated 'oh' and then appeared to fall asleep in their wheelchair in the hallway. During an interview on 8/15/2025 at 10:56 AM, Licensed Practical Nurse #6 (six) stated that they did not believe Resident #14 had behaviors other than to refuse care on occasion. During an interview on 8/15/2025 at 10:58 AM, Minimum Data Set Coordinator #1(one), serving as temporary Nurse Manager for the unit, stated that behaviors were documented in the Treatment Administration Record. While looking for Gradual Dose Reduction attempts, they stated it looked like in Spring of 2025 there had been an attempt at a Gradual Dose Reduction, but the resident decompensated. When asked if Resident #14's medications were cut off or reduced, Minimum Data Set Coordinator #1(one) stated that on 5/8/2025 the Interdisciplinary Team recommended lowering the dose to 25 mg twice a day. They could not find any documented evidence that dose was lowered, just times changed. Minimum Data Set Coordinator #1(one) stated that Neurology had written a note that said the dose should not be changed, just the time of administration, because Resident #14 would get more confused at night. During an interview on 8/18/2025 at 12:20 PM, Director of Nursing #1(one) stated that there has been issues with Certified Nurse Aide documentation. Missing documentation was more likely due to the staff not doing the document versus not doing the tasks an d referenced the 'didn't happen if you didn't write it down' adage. When asked specifically about Resident #14's medications and Gradual Dose Reductions, Director of Nursing #1(one) stated they would have to check, however, they never returned or offered further information. During an interview on 8/18/2025 at 2:02 PM, Medical Director #1one stated that they have a monthly meeting with each unit to discuss Gradual Dose Reductions. They stated they did not know each resident specifically. Medical Director #1(one) stated that they looked at what medications were prescribed for and how the resident was behaving. Education on the side effects of medications needs to be discussed among all the staff. Medical Director #1(one) referenced how diabetes medications can have off-label uses and had to adjust other diabetes medications to account for the side effects. Polypharmacy could be complicated, and they needed to consider how torturous the Gradual Dose Reduction would be for the resident. In terms of Resident #14 and their level of sedation observed, Medical Director #1(one) stated that Seroquel wasn't always sedating. The person eventually developed a tolerance, and if narcotics were added to the picture, the sedation was probably the narcotics, and the resident was in pain, so they needed the narcotics. Medical Director #1(one) stated they looked for quality of life for the residents. New York Codes, Rules, and Regulations Title 10 S415.4(d)(1)(vii)
Based on record review and interviews during the recertification survey, the facility did not ensure that each resident was screened for a mental disorder or intellectual disability prior to admission for 2 (Resident #s 185 and 218) of 35 residents reviewed. Specifically, the Preadmission Screening and Resident Review was incorrect for Resident #185 and incomplete for Resident #218. This is evidenced by: The facility Policy titled, Preadmission Screening and Resident Review /Screens, dated 12/2019, documented every admission to the facility would have a completed Level 1 Screen prior to admission to ensure the resident was appropriate for admission to the facility. Residents with identified serious mental illness or intellectual disability would have a completed Level II Preadmission Screening and Resident Review prior to admission, if indicated on their Level 1 Screen. The facility would protect the rights of nursing homes residents with mental illness and /or intellectual disabilities by ensuring the identification and delivery of specialized developmental and mental health services as needed. Additionally, if a resident was identified as having a mental illness and/or intellectual disability on their admission Level 1 Screen and met the criteria for an initial exemption from requiring a Level II Preadmission Screening and Resident Review according to state regulations, but no longer meets the criteria for that exemption, a Level 1 Screen and Level II Preadmission Screening and Resident Review evaluation would be completed within the appropriate state-determined timeframe. Resident #185 Resident #185 was admitted to the facility with diagnoses of unspecified dementia, unspecified severity, with other behavioral disturbance (a condition characterized by progressive or persistent loss of intellectual functioning, especially with impairment of memory and abstract thinking), post-traumatic stress disorder, unspecified (a mental health condition caused by an extremely stressful or terrifying event), and cerebral infarction, unspecified (a type of stroke where brain tissue death occurs due to lack of blood supply). The Minimum Data Set (an assessment tool) dated 6/15/2025 documented that the resident was sometimes understood, sometimes able to understand others, and was minimally cognitively compromised. The Preadmission Screening and Resident Review dated 6/07/2024 for Resident #185 documented under 22, does this person have a dementia diagnosis documented in the medical record, the answer was no. Under #23, does this person have a serious mental illness, the answer was no. During an observation on 8/07/2025 at 12:36 PM, Resident #185 was observed in the dining room at dining room table. With use of their IPAD, the resident transcribed they were the governor of New York State. During an observation on 8/08/2025 at 1:34 PM, Resident #185 was observed wandering about unit tearful and grunting and was not using their IPAD. Resident #218 Resident #218 was admitted to the facility with diagnoses of major depressive disorder, recurrent, moderate (a mental condition characterized by a persistently depressed mood and long-term loss of pleasure or interest in life), atrial fibrillation (a heart rhythm disorder where the heart's upper chambers beat irregularly and often too fast), and acute kidney failure (a sudden and rapid loss of kidney's ability to filter waste and maintain proper fluid and electrolyte balance). The Minimum Data Set, dated [DATE] documented that the resident was able to understand others, be understood and was cognitively intact. The Preadmission Screening and Resident Review dated 6/07/2024 for Resident #218 documented under #21, reason for Residential Health Care Facility, no reason was documented under #23, does this person have a serious mental illness, the answer was no. During general observations on 8/08/2025 at 10:00 AM, Resident #218 was noted to be in bed, disheveled and appeared to be sleeping. A behavioral health note dated 7/29/21025 at 9:46 AM, documented that Resident #218 continued to self-isolate in their room, not wanting to leave despite encouragement from everyone, including their spouse. During an interview on 8/18/2025 10:31 AM, Regional Director of Social Work #1(one) stated that a serious mental illness, by itself, does not trigger a Level II screen. Dementia would rule out a need for a Level II screen. A significant change or a hospitalization for mental health reasons would trigger a Level II screen. Regional Director of Social Work #1(one) stated that Resident #185 was monitored by psychiatry at the facility, and it was indeterminable if their current presentation was due to their mental illness, or their history of drug use. Refusals of care would not be considered symptoms of mental illness, and the staff would use nonpharmacological ways to counter the refusals. Regional Director of Social Work #1(one) explained that the screeners have to follow the manual which give specific examples of what conditions that would trigger a Level II screen. When asked about the blank section of Resident #218 screen documenting the reason the resident required the facility housing, Director of Social Work #1(one) stated they would need to look at it. Two hours later, Regional Director of Social Work #1(one) stated they had contacted the hospital that performed Resident #218's Preadmission Screening and Resident Review, and that they had a completed screen on file, had sent it to the facility upon their request that day, and they had uploaded it to the system. A review of the updated screen had the missing section checked off. 10 New York Code of Rules and Regulations 415.14(d)(1)(2)
Based on observations, record reviews, and interviews, the facility did not ensure the development and implementation of comprehensive person-centered care plans, that included measurable objectives and timeframes to meet the resident's medical, nursing, and mental and psychosocial needs for five(5) (Resident #s 35, 48, 146, 157, and 199) of 35 residents reviewed for comprehensive care plans. Specifically, (a.) for Resident #35 there was no documented evidence that there was a care plan in place related to the known contracture of Resident #35's right hand; (b.) for Resident #48, there was no comprehensive care plan addressing the use of oxygen, (c.) for Resident #146, on their care pan with the focus of nutrition problem or potential nutrition problem related to medical diagnosis, medicine usage, therapeutic diet, skin alterations, edema, obesity, a documented intervention was to follow weights as ordered. This intervention was not completed as ordered by the provider; and (d.) for Residents #157 and #199, the comprehensive care plans did not address the use of a Miami J collar. This is evidenced by: The policy and procedure titled Care Plans - Comprehensive, last reviewed 8/2/2024, stated that a comprehensive, person-centered care plan that includes measurable objectives and timetables to meet the resident's physical, psychosocial, and functional needs would be developed and implemented for each resident. Resident #35 Resident #35 was admitted to the facility with the diagnoses of unspecified dementia (a degenerative neurological disease characterized by memory loss and general decline in mental ability), moderate protein-calorie malnutrition (malnutrition created by a diet deficient in both protein and calories), and weakness. The Minimum Data Set (an assessment tool) dated 7/28/2025, documented the resident was usually able to understand others, usually able to be understood, and was significantly cognitively impaired. Resident #35's comprehensive care plan for activities of daily living, dated 2/16/2023, documented the levels of assistance Resident #35 required for activities of daily living, but did not document anything regarding care specific to the contracted hand. Resident #35's comprehensive care plan for impaired skin integrity dated 2/16/2023 documented preventing the resident from scratching and keeping hands and body parts from excessive moisture, keeping fingernails short. There was no documented evidence that there was a care plan area related specifically to the resident's right hand contracture. During an observation and interview on 8/07/2025 at 10:53 AM, Resident #35 was noted to have a right-hand contracture and long fingernails on both hands. Family Member #2 who was visiting with Resident #35, explained that Resident #35's hand had been contracted for years. Upon examination of Resident's 35 right hand and assessment of their range of motion, a dark area was noted on the inside of the resident's hand, approximately where the resident's fingernails rested. Family Member #2 stated they did not know what was on the resident's hand. Family Member #2 called Family #3 who had attended the care plan meeting on 8/06/2025 and asked if there had been any conversation regarding Resident #35's contracted hand. Family Member #3 stated there had not been. Licensed Practical Nurse #6 was informed of the findings when the interview concluded. Licensed Practical Nurse #6 stated they were not aware of any issues with the resident's hand, but they would look at it and respond as needed. A facility skin monitoring assessment dated [DATE] at 10:43 AM documented that a new skin alteration was noted on Resident #35's right hand, described as contracture with small deep tissue injury noted. A facility nursing alert note dated 8/12/2025 at 11:15 AM documented that the resident had a newly identified skin alteration according to point-of-care documentation. Area assessed, doesn't appear to be open; however, some moisture noted, betadine orders in place to dry up moisture, and physical therapy evaluation for possible palm guard. A general nursing progress note dated 8/12/2025 at 11:49 AM documented that Resident #35 had a history of severe contraction of the hand. Palm opens with mild pain, and the resident is resistant to care and assessment of the area. Palm appears non-discolored with no breaks in skin. There is a buildup of dead skin cells in the palm, and occupational therapy is in to assess, soak the hand, and provide recommendations. Floor Nurse (Licensed Practical Nurse #6) did cut and file nails at the time. The Nurse Practitioner was made aware. Recommends occupational therapy assessment for the palm guard. During an interview on 8/18/2025 at 12:20 PM Director of Nursing #1 stated that usually when physical conditions were creating new issues, physical and occupational therapy were consulted. Resident #35's hand was cleaned really well, and they determined there was no wound. Occupation therapy was working with Resident #35. Director of Nursing stated that checking Resident #35's hand should have been on the list of tasks, but it was not and there was no order to do so. Resident #48 Resident #48 was admitted to the facility with the diagnoses of acute infarction of intestine (a serious condition where the blood supply to the small intestine is suddenly blocked, leading to tissue death), hypertension (a condition in which the force of the blood against the artery walls is too high), and hypoxemia (a condition where there is low oxygen in the blood). The Minimum Data Set (an assessment tool), dated 7/31/2025, documented that the resident could be understood, understand others, and was cognitively intact. During observations on 8/8/2025 at 10:34 AM and 8/11/2025 at 1:34 PM, Resident #48 was on oxygen via a nasal cannula at two (2) liters per minute. The tubing had no date on it to reflect when the tubing had been changed. The Physician's Order dated 7/25/2025 stated wean supplemental oxygen as tolerated by the resident from two liters per minute continuous to one liter per minute down to room air to maintain oxygen saturation greater than 90%. A review of the resident's comprehensive care plans, both current and resolved, documented no comprehensive care plans addressing the use of oxygen. Resident #157 Resident #157 was admitted to the facility with the diagnoses of nondisplaced fracture of the first cervical vertebra (a break in a neck bone where the pieces remain in the normal anatomical position), fracture of manubrium (a break in the upper part of the sternum), and fracture of fourth lumbar vertebra (a break in the spine in the lower back). The Minimum Data Set (an assessment tool) dated 8/5/2025 documented the resident could understand others, was understood by others, and was severely cognitively impaired. During an observation on 8/7/2025 at 11:43 AM, Resident #157 was noted to be wearing a Miami J collar (a brace used to support neck bones and ligaments and reduce any movement that may cause further damage to the cervical spine). The Physician's Order dated 7/29/2025 documented a Miami J collar on at all times every shift. The comprehensive care plan At risk for impaired skin integrity related to weakness, history of ulceration, impaired mobility, incontinence did not address the use of the Miami J collar as a skin integrity risk. During an interview on 8/18/2025 at 1:17 PM, Director of Nursing #1 stated there should be a care plan to address every medication, treated condition, and braces and splints. They stated the comprehensive care plans should be person-centered to address the resident's needs. 10 New York Codes, Rules, and Regulations 415.11(c)(1)
Based on observations, record review, and interviews conducted during the recertification and abbreviated surveys (NY00596011; NY00596018; NY00594500), the facility did not ensure residents who were unable to carry out activities of daily living received the necessary services to maintain grooming and personal hygiene for three (3) of nine (9) residents (Resident #100, #218 and #250) reviewed. Specifically, (a.) Resident #100 was not showered per the facility schedule and as requested. (b.) Resident #'s 218 and 250 were not provided toileting checks or care in accordance with their plan of care. This is evidenced by: The facility's Policy and Procedure titled Activities of Daily Living Care and Support, revised 2/28/2025, documented: 1. ADL Activities of Daily Living care and support will be provided for residents who are unable to carry out ADLs independently, with the consent of the resident and in accordance with the resident's assessed needs, personal preferences, and individualized plan of care, that includes but is not limited to supervision and assistance with: a. Hygiene (bathing, dressing, grooming, and oral care); b. Mobility (transfer and ambulation, including walking); c. Elimination (toileting), transfers, and incontinent care. d. Dining (meals and snacks); and e. Communication (speech, language, and any functional communication systems). 2. The resident's bath or shower will be scheduled as per the resident's preference and assessed needs at a minimum of weekly, as needed, and may include a bed bath on non-shower days. Nail care should be provided as needed for the resident. Residents with certain medical conditions may require a licensed nurse to perform. 5. Oral care/denture care and teeth brushing will be provided with care and as needed. 6. Facial hair will be groomed as per the resident's preference and/or assessed needs. 7. Hair care should be provided to the resident as per the resident's preference and/or assessed needs or by appointment at hair hairdresser's or barber;. 8. Toileting/Perineal care/Incontinence care will be provided with care and as needed. Resident #100 Resident #100 was admitted to the facility with a diagnosis of unspecified dementia (a decline in cognitive function, impacting memory, thinking, language, and judgment); cerebral infarction (the death of brain tissue (necrosis) due to insufficient blood supply);, and depression unspecified (significant distress or impairment in daily life). The Minimum Data Set (an assessment tool) dated 7/21/2025 documented the resident's cognition could to be assessed, but they were usually able to be understood and understood by others. Resident #100's Comprehensive Care Plan titled Activities of Daily Living, dated 7/15/2025, documented resident requires assistance with Activities of Daily Living related to Dementia, Fracture, and Limited Mobility. Interventions: Encourage the resident to use the bell to call for assistance. Monitor for changes in status, notify interdisciplinary team as needed. Skin Inspection: monitor for redness, open areas, scratches, cuts, bruises, and report changes to the Nurse. Record Review of Certified Nurse Aide documentation, documented in June of 2025 resident received two (s) showers on 6/26/2025 and 6/29/2025, respectively. In July 2025, documented showers were given on 7/08/2025, 7/24/2025, and for August, on 8/08/2025. Not applicable were documented on 7/17/2025, 7/20/2025, 7/22/2025, 7/29/2025, 7/31/2025, 8/5/2025, and 8/07/2025. During an interview on 08/08/2025 at 10:30 AM, Resident Representative #1(one) stated Resident #100 had not had a shower in a very long time. They could not recall when the last shower was given, and they visit daily. During an interview on 08/08/2025 at 11:00 AM, Registered Nurse #5(five), stated resident #100's shower day is Tuesday. However, they were unable to generate the certified nurse aid documentation on showers for this resident. During an interview on 08/08/2025 at 11:00 AM, Certified Nurse Aide #5 (five) was asked to provide documentation for Resident #100's last shower. They were unable to retrieve or show any documentation for Resident #100's last shower. During an interview on 08/08/2025 at 11:05 AM, Director of Nursing #1(one) provided certified nurse aide documentation for August 2025, for resident #100's shower schedule, which indicated Non-Applicable. Director of Nursing #1(one) stated the entries were erroneous. Director of Nursing #1(one) was asked to provide documentation of the last shower for Resident #100. Director of Nursing #1(one) then retrieved the July dates showing blanks and Non-Applicable for July. Upon request via Health Commerce, Director of Nursing #1(one) submitted documentation as mentioned above for June, July, and August 2025. During an interview on 08/15/2025 at 11:32 AM, Certified Nurse Aide #3 (three) stated that every resident has one shower per week. They have a scheduled shower day. If a resident refuses a shower, they will go back later and offer a shower again. If the resident continues to refuse, the certified nurse aide will notify the nurse. The nurse will also offer a shower and document any refusals. During an interview on 08/15/2025 at 11:37 AM, Registered Nurse #5 (five) stated they cannot say that resident #100 received a shower in between the dates of 07/17/25 and 08/07/2025. If the resident were refusing showers, there should be documentation that the resident refused their showers. There was no documented evidence about resident #100 refusing showers in their progress notes. If the resident were refusing showers, they would attempt a different time, day, and care provider, and try to get the family involved. Resident #218 Resident #218 was admitted to the facility with diagnoses of atrial fibrillation (an irregular, often rapid heart rate that commonly causes poor blood flow), hypertension (a condition where the force of blood against the artery walls is consistently too high), and acute kidney failure (a sudden or rapid decrease in kidney function). The Minimum Data Set (an assessment tool) dated 5/23/2025, documented that the resident was cognitively intact, could be understood, and could understand others. During general observations on 8/08/2025 at 10:00 AM, Resident #218 was noted to be in bed, disheveled, and appeared to be sleeping. A complaint received by the Department of Health on 8/11/2025, documented Resident #218 had to wait over an hour and a half to get changed after they soiled themselves. Resident #218's comprehensive care plan for assistance with self-care and mobility dated 5/28/2024, documented that the resident required a substantial 1 one-assist from staff members to personal care, showering or bathing, a two-assist from staff to roll left to right in bed, and a mechanical lift for transfers. Resident #218 was documented to have Monday as their shower day The Comprehensive Care Plan for Bowel Incontinence dated 5/28/2024, documented: Resident #218 had bowel incontinence related to medication side effects. Resident #218's incontinence would be managed daily in a timely manner. Interventions included checking the resident every 2 to 4 hours as tolerated during waking hours and assisting with toileting as needed. A review of the Documentation Survey Report for July 2025 for Resident #218 documented an intervention/task titled Care Provided. Each day and shift was recorded if care was provided. Care included tasks such as toileting, hygiene, and toilet transfer. During the month of July 2025, there was no documentation to support that care was provided to Resident #218 on 7/12/2025 evening shift (2:30 PM to 10:30 PM), 7/13/2025 night shift (10:30 PM to 6:30 AM), 7/26/2025 evening and night shift, and both 7/27/2025 and 7/28/2025 evening shift. During an interview on 8/18/2025 at 10:46 AM, Licensed Practical Nurse #8(eight) reviewed Resident #218's Documentation Survey Report for July 2025. They stated the dates/times where there was no recorded documentation, that the task was probably done, but the staff forgot to document it. They stated no lack of documentation meant that it was not done. Licensed Practical Nurse #8(eight) stated documentation was reviewed every morning. They were writing up a couple of nurses for missing documentation. Resident #250 Resident #250 was admitted to the facility with diagnoses of cellulitis of the left lower limb (a common bacterial skin infection that causes redness, swelling, and warmth), sepsis (a life-threatening illness caused by the body's extreme response to an infection), and acute kidney failure (a sudden or rapid decrease in kidney function). The Minimum Data Set (an assessment tool) dated 4/03/2025, documented that the resident was cognitively intact, could be understood, and could understand others. A complaint received by the Department of Health on 4/10/2025 documented that Resident #250 was admitted to the facility for rehabilitation after a hospitalization. The complainant stated Resident #250 should have been assisted to the bathroom every 2 to 4 hours, but was not. Resident #250 was not allowed to use the bathroom on their own. The complainant stated it took staff 30 minutes or more to respond to the call bell when the resident had to use the bathroom. The Comprehensive Care Plan for Self-Care and Mobility dated 4/05/2025, documented Resident #250 required assistance with self-care and mobility related to impaired balance and limited mobility. Interventions included toileting hygiene: partial assist of 1 staff (Helper completes less than half the activity. Help uses their own strength to lift or hold the resident's body, arm, or legs. The Comprehensive Care Plan for Bladder Incontinence dated 4/9/2025, documented that Resident #250 was at risk for bladder incontinence related to debility. Interventions included checking and providing toileting care every 2 to 4 hours as tolerated. A review of the Documentation Survey Report for April 2025 for Resident #250 documented an intervention/task with a description of urinary toileting care every 2 to 4 hours as indicated and as tolerated during waking hours and as needed. Each day and shift was recorded if care was provided. During April 2025, there was no documented evidence that Resident #250 received toileting care on 4/01/2025 day shift (6:30 AM to 2:30 PM), 4/09/2025 night shift, 4/10/2025 day shift, 4/11/2025 day and evening shift, 4/13/2025 evening shift, 4/17/2025 day shift, 4/22/2025 day shift, 4/25/2025 evening shift, 4/26/2025 night shift, 4/28/2025 day shift, 4/29/2025 day shift, and 4/30/2025 night shift. During an interview on 8/12/2025 at 3:49 PM, Certified Nurse Aide #5(five) stated that many of the residents on their assignment are on a toileting schedule of every 2 to 4 hours because it is a rehabilitation unit. They assisted one resident at a time, going from one to the next. Certified Nurse Aide #5(five) stated they usually completed their documentation after the first round, after dinner. and then after the last round. When asked if they're ever short-handed, Certified Nurse Aide #5(five) said, We'll, yeah. They stated there was only one occasion where they did not have time to document after a morning when it was really busy. During an interview on 8/14/2025 at 11:48 AM, Certified Nurse Aide #6(six) stated that when they come into work, they assist the residents who get up first. They stated they completed the check and changes after breakfast trays were picked up, and then again after lunch. They provided frequent checks. Certified Nurse Aide #6(six) stated the residents probably did not urinate every 2 hours. They would frequently go around and ask residents if they needed anything. During an interview on 8/18/2025 at 12:25 PM, Director of Nursing #1(one) reviewed Resident #250's Documentation Survey Report for July 2025. For the dates/times where there was no recorded documentation or a blank space, they stated if it was not documented, then it was not done. They stated it was probably done, but was not documented. They have had some issues with documentation, and reviewed documentation every day. New York Codes, Rules, and Regulations Title 10 S415.12(a)(3)
Based on observation, record review, and interviews conducted during the recertification survey, the facility did not ensure ongoing provision of programs to support each resident and their choices of activities, designed to meet the interests of and support the physical, mental, and psychosocial well-being of one (1) (Resident #8) of three (3) residents reviewed. Specifically, Resident #8 (eight) did not consistently participate in meaningful, accommodating activities to maintain their highest practicable quality of life. This is evidenced by: The Policy titled Activity Programs, last revised 5/2019, documented the facility must provide, based on the comprehensive assessment, care plan, and the preferences of each resident, an ongoing program to support residents in their choices of activities, both facility sponsored group, individual activities, and independent activities designed to meet the interests of and support the physical, mental, and psychosocial wellbeing of each resident. The activity program consisted of individual, small and large group activities designed to meet the needs and interests of each resident. Resident #8 (eight) was admitted to the facility with diagnoses of cerebral infarction (the death of brain tissue due to insufficient blood supply), chronic obstructive pulmonary disease (a group of lung diseases that block airflow and make it difficult to breathe), and anxiety disorder (a common mental health condition characterized by excessive and persistent worry, fear, and nervousness). The Minimum Data Set (an assessment tool) dated 7/22/2025, documented that the resident was cognitively intact, could be understood and could understand others. The Comprehensive Care Plan for Activities dated 3/01/2025 documented Resident #8 (eight) was able to make recreation and leisure preferences known. Interests included watching television, reading on kindle, family/friend visits, listen to classic rock, and attend food socials. Interventions included: assist resident in finding programs of interest; provide resident with independent leisure supplies. The Comprehensive Care Plan for Level II(two) Preadmission Screening and Resident Review evaluation dated 6/02/2025 documented Resident #8 (eight) had a level II(two) evaluation related to mental illness, major depressive disorder, and generalized anxiety. Interventions included: provide the following services as recommended on the Level II Preadmission Screening and Resident Review evaluation, recreational group and activities. A recreation progress note dated 7/21/2025 at 9:11 AM, documented Resident #8 (eight) enjoyed independent activities such as watching television, talking on the phone, snack cart, traveling hospitality, manicures, and pet/family visits. They enjoyed going to food socials off the unit. Staff would continue to encourage Resident #8(eight) to attend activities and respect all of their decisions. During an observation on 8/07/2025 at 11:18 AM, Resident #8(eight) was lying in bed with the television on. There was a phone and tablet observed on the resident's nightstand. There were no additional activity items noted in the resident's room. During an interview on 8/07/2025 at 11:18 AM, Resident #8 (eight) stated they had gone to a couple activities, but sadly they watched television most of the time. They received visits from their son. They stated they did not get out of bed often because they did not like using the mechanical lift. During an interview on 8/15/2025 at 11:37 AM, Resident #8 (eight) stated that activity staff have not really brought them anything to do, and they have not received any one-to-one visits. They stated activity staff would come around to do nails, give out snacks, and brought around animals, which they liked, but they only stayed for a few minutes at a time. A review of the Multi-Month Participation Report dated 1/01/2025 to 8/31/2025 documented Resident #8 (eight): did not participate or receive activities for the month of July, received 2 activities for the month of August as of 8/18/2020, a pet visit on one occasion, and snack cart on one occasion. During an interview on 8/12/2025 at 10:06 AM, Licensed Practical Nurse #3 (three) stated activity staff provided one-to-one visits to residents that did not attend group activities in the Adirondack Room. They further stated that one-to-one activities were not offered at the same time as activities in the Adirondack room because staff needed to supervise the residents in the Adirondack room. During an interview on 8/13/2025 at 12:24 PM, Registered Nurse #1(one) stated activity staff would come around with a snack cart and animal visits for residents that typically stayed in their room. They had not observed any one-to-one visits offered. During an interview on 8/14/2025 at 12:20 PM, Registered Nurse #2(two) stated they were pretty sure that residents who spent most of their time in their room were offered activities, such as word searches. They stated that activity staff always invited residents to attend activities. Registered Nurse #2 (two) stated activity staff came around and painted nails or offered baked goods and snacks to residents that preferred to stay in their rooms. During an interview on 8/18/2025 at 10:51 AM, Director of Activities #1(one) stated that when they did an assessment of a resident and discovered that a resident preferred to stay in their room, activity staff would ask the resident if they would like word searches, crossword puzzles, a radio, or other activities to do in their room and the activities would be provided. Director of Activities #1(one) stated they were working to create busy boxes for each of the rehabilitation units, which included sketch books, markers, word searches, and other individual activity items. They stated the facility had a library and puzzles available to residents that did not go to group activities. The activity department provided pet visits and a hospitality cart weekly which included various activities to pass out to residents such as playing cards and word searches. Director of Activities #1(one) stated their staff always encouraged and offered residents to attend activities. They stated they have a healthy one-to-one program, and that each unit had a dedicated activity staff member. Director of Activities #1(one) stated they have explained the importance of documenting one-to-one visits to their staff, but they might not always document a visit. Their staff documented at the end of every day who went to an activity, which included one-to-one visits. Director of Activities #1(one) stated that Resident #8(eight) had accepted things off the snack cart and hospitality cart when they reviewed the residents record. When questioned if Resident #8 (eight) was provided a radio to listen to classic rock music, since their care plan indicated that they enjoyed classic rock, Activities Director #1(one) stated that the resident's son was supposed to bring in a radio. New York Codes, Rules, and Regulations Title 10 S483.24
Based on observation, record review, and interview during the recertification survey, the facility did not ensure residents at risk for pressure ulcers received necessary treatment and services, consistent with professional standards of practice, to promote wound healing, and prevent new ulcers from developing for 1(one) of 6 (six) residents (Resident #35) reviewed for Pressure Ulcers. Specifically, for Resident #35 there was no documented evidence that preventative measures were taken to prevent skin breakdown due to their hand contracture. The is evidenced by: The facility policy titled Contracture Prevention dated 8/2020, documented that each resident must be assessed for need of contracture prevention procedures on admission and as needed. Additionally, hand rolls may be placed in any hand that the resident cannot move. These can be commercial rolls or wash clothes rolled up and should be removed daily during care. The hand should be cleaned and dried thoroughly and observed for any reddened or broken areas prior to reapplication of the hand rolls. The facility policy titled Skin and Pressure Injury Prevention dated 6/27/2024, documented the facility would assess residents for risk in the development of pressure injuries and implement preventative measures in accordance with current standards of practice. Additionally, staff would inspect the skin when performing or assisting with personal care of activities of daily living and identify any signs of developing pressure injuries (i.e. non-blanchable erythema. For darkly pigmented skin, inspect for changes in skin tone, temperature, and consistency. Once the assessment was conducted and risk factors were identified and characterized, a resident-centered care plan shall be developed to address the modifiable risks for pressure injuries and skin protection interventions. Resident #35 Resident #35 was admitted to the facility with the diagnoses of unspecified dementia (a degenerative neurological disease characterized by memory loss and general decline in mental ability), moderate protein calories malnutrition (malnutrition created by a diet deficient in both protein and calories), and weakness. The Minimum Data Set (an assessment tool) dated 7/28/2025, documented the resident was usually able to understand others, usually able to be understood and was significantly cognitively impaired. Resident #35's comprehensive care plan for activities of daily living dated 2/16/2023 documented skin inspection, monitor for redness, open areas, scratches, cuts, bruises and report changes to the nurse. Resident #35's comprehensive care plan for impaired skin integrity dated 2/16/2023 documented prevent the resident from scratching and keep hands and body parts from excessive moisture, keep fingernails short. There was no documented evidence that there was a care plan area related specifically to the resident's right hand contracture. During an observation and interview on 8/07/2025 at 10:53 AM, Resident #35 was noted to have a right-hand contracture and long fingernails on both hands. Family Member #2 (two) who was visiting with Resident #35, explained that Resident #35's hand had been contracted for years. Upon examination of the Resident's 35 right hand and assessment of their range of motion, a dark area was noted on the inside of the resident's hand, approximately where the resident's fingernails rested. Family Member #2 (two) stated they did not know what was on the resident's hand. Family Member #2 (two) called Family #3 (three) who had attended the care plan meeting on 8/06/2025 and asked if there had been any conversation regarding Resident #35's contracted hand. Family Member #3 (three) stated there had not been. Licensed Practical Nurse #6 (six) was informed of the findings when the interview concluded. Licensed Practical Nurse #6 (six) stated they were not aware of any issues with the resident's hand, but they would look at it and respond as needed. A facility skin monitoring assessment dated [DATE] at 10:43 AM documented that a new skin alteration was noted on Resident #35's right hand described as contracture with small deep tissue injury noted. A facility nursing alert note dated 8/12/2025 at 11:15 AM documented the resident had a newly identified skin alteration according to point of care documentation. Area assessed, doesn't appear to be open, however some moisture noted, betadine orders in place to dry up moisture and physical therapy evaluation for possible palm guard. A general nursing progress note dated 8/12/2025 at 11:49 AM documented Resident #35 had history of severe contraction of the hand. Palm opens with mild pain, and the resident is resistant to care and assessment of the area. Palm appears non-discolored with no breaks in skin. There is a buildup of dead skin cells in the palm, and occupational therapy is in to assess, will soak the hand, and provide recommendations. Floor Nurse (Licensed Practical Nurse #6) did cut and file nails at the time. The Nurse Practitioner was made aware. Recommends an occupational therapy assessment for a palm guard. During an interview on 8/12/2025 at 10:06 AM, Licensed Practical Nurse #3 (three) stated that they had been made aware of Resident #35's hand that day. They stated it looked like moisture, and they were going to get an order to apply betadine and protect their skin with a rolled-up cloth. Licensed Practical Nurse #3 (three) stated that Resident #35 was sometimes non-compliant with their activities of daily living. Additionally, Licensed Practical Nurse #3 (three) would discuss with therapy to get a hand carrot and with wound care for the best plan. Licensed Practical Nurse #3 (three) stated they would encourage Resident #35 to let the staff cut their fingernails, and if they refused, a reapproach would occur when the family members visited. During an interview on 8/18/2025 at 12:20 PM Director of Nursing #1(one) stated that usually when physical conditions were creating new issues, physical and occupational therapy were consulted. Resident #35's hand was cleaned really well, and they determined there was no wound. Occupation therapy was working with Resident #35. Director of Nursing #1 (one) stated that checking Resident #35's hand should have been on the list of tasks, but it was not and there was no order to do so.
Based on observations, record review, and interviews conducted during the recertification survey, the facility did not ensure that each resident received the necessary respiratory care and services that are in accordance with professional standards of practice, the resident's care plan and the resident's choice, for (two) 2 (Residents #48 and #163) of 3 (three) residents reviewed for oxygen administration. Specifically, a) Resident #48, the oxygen tubing was not dated and labeled to reflect when the tubing was changed; b) Resident # 163, nebulizer tubing was not dated and labeled to reflect when the tubing was changed, and the nebulizer mask was not stored per facility policy (in a plastic bag with the resident's name on it) when not in use. Resident #48 Resident #48 was admitted to the facility with the diagnoses of acute infarction of the intestine, hypertension, and hypoxemia. The Minimum Data Set (an assessment tool), dated 7/31/2025, documented that the resident could be understood by others and was cognitively intact. Facility policy titled, Oxygen Therapy, last revised 9/2022, stated oxygen cannula tubing was to be changed weekly and as needed. During observations on 8/8/2025 at 10:34 AM and 8/11/2025 at 1:34 PM, Resident #48 was on oxygen via nasal cannula at two (2) liters per minute. The tubing had no date on it to reflect when the tubing had been changed. The Physician's Order dated 7/25/2025 stated to wean supplemental oxygen as tolerated by the resident from two (2) liters per minute continuous to one (1) liter per minute down to room air to maintain oxygen saturation greater than 90%. The July 2025 Medication Administration Record and Treatment Administration Record did not document an order to change the tubing per the facility policy. The August 2025 Medication Administration Record and Treatment Administration Record did not document an order to change the tubing per the facility policy. A review of the progress notes from 7/25/2025 to 8/18/2025 showed no documentation for oxygen tubing change. During an interview on 8/8/2025 at 10:40 AM, Licensed Practical Nurse #4 (four) stated the tubing should be changed, and oxygen tubing was generally changed on the overnight shift. During an interview on 8/12/2025 at 2:16 PM, Director of Nursing #1(one) stated a new policy dated 8/13/2025 was in place, stating the tubing would be changed when soiled or as needed. During an interview on 8/19/2025 at 10:50 AM, Administrator #1(one) stated that a policy was in effect until a new one replaced it. Resident #163 Resident #163 was admitted to the facility with the diagnoses of type 2 (two) diabetes mellitus (a chronic condition that happens when a person has persistently high blood sugar levels), hyperlipidemia (a condition in which there are high levels of fat particles in the blood), and gastrointestinal hemorrhage (bleeding anywhere in the digestive tract). The Minimum Data Set, dated [DATE], documented the resident could be understood and understand others and had severely impaired cognition for daily living decisions. Facility Policy titled, Nebulizer Medication/COVID-19, created 11/2016 last revised 1/2021, stated the purpose of the procedure was to safely and aseptically administer aerosolized particles of medication into the resident's airway. Nebulizer treatments would be given by licensed nursing staff or respiratory therapists, as directed, using proper technique and universal precautions. The procedure for administering nebulizer medications included: Administer therapy until the medication is gone. When treatment is complete, turn off the nebulizer and disconnect the T-piece, mouthpiece, and medication cup. Rinse and disinfect the nebulizer equipment. Wash pieces with warm soapy water. Allow to air dry on a paper towel. When the equipment was completely dry, store it in a plastic bag with the resident's name and the date on it. Change equipment and tubing every seven days, or according to facility protocol. During an observation on 8/08/2025 at 10:24 AM, Resident # 163 was lying in bed. A nebulizer (a machine that changes liquid medicine into fine droplets in aerosol or mist form that are inhaled through a mouthpiece or mask) was on the nightstand. The mask was stored on top of the nightstand. It was not stored in a plastic bag. The tubing for the nebulizer was not labeled with a date. Resident #163 stated they used the nebulizer to receive a breathing treatment that was given to them by the nurse. They stated the last time they used it was yesterday evening. During an observation on 8/12/2025 at 2:47 PM, the nebulizer in Resident #163's room was on the nightstand. The mask was stored on top of the nightstand. It was not stored in a plastic bag. The tubing for the nebulizer was not labeled with a date. During an observation on 8/14/2025 at 11:32 AM, the nebulizer in Resident #163's room was on the nightstand. The mask was stored on top of the nightstand. It was not stored in a plastic bag. There was an empty plastic bag noted to be on the nightstand. The tubing for the nebulizer was not labeled with a date. During an observation on 8/15/2025 at 12:12 PM, the nebulizer in Resident #163's room was on the nightstand. The mask was stored on top of the nightstand. It was not stored in a plastic bag. There was an empty plastic bag noted to be on the nightstand, The tubing for the nebulizer was not labeled with a date. A review of medical orders dated 6/06/2025, documented the resident was to receive ipratropium-albuterol solution 0.5-2.5 (3) MG/3ML. Route of administration was inhale orally. Frequency was two (2) times a day, every day at 8:00 AM and 7:00 PM. There were no medical orders regarding when the nebulizer tubing should be changed. A review of the Medication Administration Record dated August 2025, documented that ipratropium-albuterol solution 0.5-2.5 (3) MG/3ML was administered via inhalation orally at 8:00 AM and 7:00 PM. A review of the Treatment Administration Record dated August 2025 did not document the changing of the nebulizer tubing. During an interview on 8/14/2025 at 12:16 PM, Licensed Practical Nurse #2 two Stated Resident #163 received ipratropium-albuterol via a nebulizer machine. They stated the mask was stored in a plastic bag. During an interview on 8/14/2025 at 12:45 PM and on 8/15/2025 at 12:21 PM, Licensed Practical Nurse #1(one) stated masks for nebulizers should be stored in a plastic bag after use. They stated they went through all resident rooms that had nebulizers and made sure there were bags in the rooms to store the nebulizer masks in. They stated the tubing for nebulizers was changed as needed, such as if it was soiled or compromised. They stated there was no physician order for Resident #163 to change their nebulizer tubing. An order should have been written as an as-needed order to change the nebulizer tubing, but it was not written. They did not know when the nebulizer tubing for Resident #163 was last changed, and they were not aware of how the changing of the tubing was tracked. During an interview on 8/15/2025 at 12:16 PM, Registered Nurse #1(one) stated the tubing for nebulizers was changed on the night shift, but they were unsure how often the tubing was changed. They stated the masks for nebulizers were stored in a plastic bag. They stated they just went into Resident #163's room, and the nebulizer mask was not stored in a plastic bag, so they put it in a plastic bag. During an interview on 8/18/2025 at 12:23 PM, Director of Nursing #1(one) stated it was part of the facility's process to store masks for nebulizers in a bag for infection control purposes. The tubing for nebulizers should be changed as needed and when it is soiled. They stated there was no date on the tubing that indicated when it was changed, and there was no schedule for changing the tubing, but it should have been documented in the medical record when it was changed. New York Codes, Rules, and Regulations Title 10 S415.12(k)(3)
Inspection of September 18, 2023
3 findingsBased on record review and interviews during an abbreviated survey (Case # NY00289779), the facility did not inform the resident representative(s) when accidents occurred for one (1) (Resident #3) out of sixteen (16) sampled residents. Specifically, the facility did inform Resident #3's representative after the resident had an unwitnessed fall on 3/3/2022. The findings include: The Policy and Procedure (P&P) titled, Change in Condition Notification, dated August 2019, read in pertinent part, It is the policy of this facility to monitor residents for changes in their condition, to respond appropriately to those changes and to notify the physician and responsible party/family member of changes. In the event of a life-threatening change, the facility will initiate emergency care by calling 911 and provide appropriate emergency treatment until they arrive. Unless otherwise instructed by Resident's choice, the licensed nurse will notify the resident's next of kin / responsible person when the Resident is involved in any accident / incident, any accident / incident that results in injury including injuries of unknown origin. If the physician cannot be reached, the resident will be transported immediately to a higher level of care and the physician notified as soon as possible. Resident #3 was admitted to the facility with diagnoses which included extrapyramidal and movements disorders, unspecified protein-calorie malnutrition and altered mental status. The Minimum Data Set (MDS, an assessment tool) dated 1/26/2022, documented the resident could be understood and could understand others with a Brief Interview of Mental Status (BIMS) score assessed to be 5/15 indicative of severe cognitive impairment for decisions of daily living. An Incident Report dated 3/3/2022 documented the resident had an unwitnessed fall. The report documented the resident's family/representative was not notified of the fall. During an interview on 8/17/2023 at 12:03 PM, Licensed Practical Nurse (LPN) #3 said after a resident has a fall or is found on the floor, they are assessed by a Registered Nurse (RN) for any injuries before they are moved and then their physician and family/representative would be notified as soon as possible. During an interview on 9/14/2023 at 11:03 AM, the Director of Nursing (DON) said if a resident had a fall, the resident's family/representative should be notified following the fall. They said they reviewed Resident #3's medical chart and found no record of the resident's family having been notified after they had an unwitnessed fall on 3/3/22. 10NYCRR415.3(e)(2)(ii)(b)
Based on record review and interviews during an abbreviated survey (Case #NY00278031) the facility did not ensure prompt efforts were made to resolve a grievance and keep the resident or resident representative appropriately apprised of progress towards resolution for one (1) resident (Resident #8) out of sixteen (16) sampled residents. Specifically, when a grievance was filed on behalf of Resident #8 on 6/14/2021, the facility did not complete a thorough investigation of the grievance and did not document that follow-up or resolution was ever provided to the resident and/or resident's spouse who filed the grievance. The findings include: The Policy and Procedure (P&P) titled Grievances, last revised April 2019, read in pertinent part, The facility will assist residents, their representatives, family members or advocates in filling a grievance/concern form when concerns are expressed. The facility will investigate and resolve grievances timely to ensure protection of resident rights. The procedure read in pertinent part, Any resident and/or their representative may file a grievance/complaint concerning their treatment, medical care, the behaviors of other resident(s) or staff member(s), missing property, theft of property, etc. without fear of discrimination, threat, or reprisal in any form. Upon receipt of a complaint/grievance, the corresponding department will investigate the allegation (s) and submit a written report of such findings within seven business days. The administrator will review the findings with the person investigating the grievance/complaint to determine what corrective actions, if any, need to be taken. The resident and/or representative filing the grievance complaint will be informed verbally and in writing of the findings of the investigation and the action(s) taken to correct any identified problems. The facility will maintain evidence demonstrating the results of grievances for a period of no less than three years from the issuance of the grievance decision. Resident #8 was admitted to the facility with diagnoses which included fracture of right clavicle, pressure ulcer of sacral region and malignant neuroendocrine tumors. The Minimum Data Set (MDS, an assessment tool) dated 6/16/2021, documented the resident could be understood and could understand others with a Brief Interview of Mental Status (BIMS) score assessed to be 15/15 with intact cognition for decisions of daily living. Review of the resident record revealed a grievance form dated 6/14/2021. The grievance form documented that the resident's wife expressed concern that the resident was found to have their adult brief not secured and had not been fully cleaned up after an episode of bowel incontinence on 6/12/2021 and they developed a rash. The grievance form also documented concerns that the resident was not being regularly repositioned and had to wait two hours after they had requested a sandwich. The grievance form/ investigation was not signed off as having been completed and review of the facility record revealed no documentation of communication or follow up with the resident's spouse who had filed the grievance or the resident. Page one of the grievance form included the following question, to ensure abuse and neglect are ruled out promptly, does this grievance require further investigation?; the response no was checked off on the form. Page two of the grievance investigation form included that the following information should be documented on the form: investigation/ follow up to the complaint grievance, actions taken in response to the complaint/grievance and the name and signature of the person responding to the grievance. The following questions were on the form to complete: was there was evidence of abuse or neglect found upon investigation? Was the Department of Health and/or local police notified? Was the resident and/or person filing complaint/grievance notified of actions taken? Was the resident and/or person filing the complaint/grievance satisfied with actions taken? The form included a space to document further concerns or comments and then for the name and signature of the staff member responsible for the resident/family follow-up. The second page of the grievance form was left blank and provided no information. The facility conducted interviews with three staff members who reported no issues with the resident during their shifts, however, no further investigation was conducted. Resident #8, who was cognitively intact, was not interviewed or assessed and no review of the care record was documented as part of the investigation. During an interview on 8/24/2023 at 1:52 PM, The Director of Social Services (DSS) said they were the grievance officer for the facility. They said they were not acting as grievance officer during the time Resident #8 was admitted at the facility. They said they reviewed the grievance filed 6/14/21 by Resident #8's spouse and the associated investigation. They said the investigation was not completed as it was not signed as being completed and there was no documented follow- up with resident or the resident's spouse who filed the grievance. They said when a grievance investigation is completed, the findings should be reviewed with the administrator and both parties signed off as completed. During an interview on 8/25/2023 at 12:51 PM, the Nursing Home Administrator (NHA) said they deferred to the facility policy for the handling of grievances. They said Resident #8's grievance was filed prior their employment at the facility. The said grievance investigations are finalized once the investigation has been completed, follow-up/resolve provided to the person making the grievance and then signed off by the administrator and grievance officer. They said is it the responsibility of the facility to perform due diligence and thoroughly investigate any grievance brought forth by or on behalf of a resident. They said the facility may implement new interventions or staff education based on the findings of the investigation. They said allegations involving care not being provided should be thoroughly investigated and involve the provider to assess the resident. During an interview on 9/14/2023 at 11:03 PM, the Director of Nursing (DON) said they were the were DON at the facility during the time Resident #8 was admitted and should have been involved in any grievance relating to care. They said when a grievance is made, the facility should conduct an investigation and provide follow-up and some sort of resolution to the person who filed the grievance within five days. They said if the resident did not file the grievance but was cognitively able to provide statements, they should be interviewed. They said they had no recollection of having been informed or involved in the grievance that was filed on behalf of Resident #8. 10NYCRR 415.39(c)(1)(ii)
Based on observations, record review and interviews during an abbreviated survey (Case #NY00276279), the facility did not ensure the resident environment remained as free of accident hazards as is possible for one (1) (Resident #7) out of sixteen (16) residents reviewed. Specifically, the facility did not ensure that Resident #7, a resident at risk for wandering and elopement, did not leave the facility. This is evidenced by: The Policy and Procedure (P&P) titled, Elopement Prevention, last revised June 2023, read in pertinent part, The facility strives to promote resident safety and protect the rights and dignity of the residents. The facility maintains a process to assess all residents for risk for elopement, implement prevention strategies for those identified as an elopement risk, institute measures for resident identification at the time of admission, and conduct a missing resident procedure. An elopement risk evaluation would be completed by the nursing staff on all residents on admission, readmission, quarterly, and upon change of condition. The initial resident assessment should be conducted on admission. A facility-approved risk evaluation scoring tool would be utilized. Those with the scoring tool in their Electronic Health Record (EHR) will use the electronic tool. Those without an EHR, will use paper version. The risk evaluation tool addresses the resident's mobility and psychological, behavioral, physical, and cognitive functions. Resident #7: Resident #7 was admitted to the facility with diagnoses which included repeated falls, dementia and generalized anxiety disorder. The Minimum Data Set (MDS, an assessment tool) dated 5/21/2021, documented the resident could usually be understood and could usually understand others with a Brief Interview of Mental Status (BIMS) score assessed to be 3/15 indicative of severe impairment for decisions of daily living. The Care Plan, dated 5/14/2021, documented that Resident #7 was at risk for elopement from the facility due to a diagnosis of dementia with associated features of memory impairment and the resident had verbalized intent to leave the facility. A Facility Incident, report dated 5/17/2021, documented Resident # 7 was found near the parking of the facility at 10:25 PM by Licensed Practical Nurse (LPN) #4. The incident report documented, A Comprehensive investigation was conducted that included interviews of staff and statement collection, review of medical record, environment/equipment check completed and all in working function. At the close of the investigation, it was determined that while exiting elopement prevention equipment systems functioned as expected, resident exited facility at some point between 10:00 PM when (they) were last seen and10:25 PM when (they) were found on sidewalk in front of building. Upon reentry to the building (their) wander guard did not alarm but did upon entering the unit. It is undetermined how the resident had exited the building, however due to the placement of the alarm on (their) left ankle could have been a contributing factor. This area was furthest from alarm system. (The resident's) wander guard was placed on (their) right wrist, and all residents were reviewed for placement to the right side of the body to ensure alarm is triggered. According to the incident report, the facility implemented an additional alarm to be added to exit doors on the unit to ensure staff were alerted if these doors were opened for any reason. The facility provided education on elopement to all staff. During an interview on 8/25/2023 at 10:43 AM, Licensed Practical Nurse (LPN) #4 said they found the resident outside at 10:25 PM when they arrived for their shift. They said the resident was speaking with a taxi driver that was pulled up outside of the facility. They said they called the main phone as soon as they saw the resident and the nurse supervisor came out and escorted the resident back inside the building. They said the resident was newly admitted to the unit they were working on. They said the resident had a wander guard. They said all the back doors to the unit had alarm system that would go off if pushed on or if a wander guard came close to the door. They said louder alarms and stop signs (mesh signs that read STOP which could be placed across a doorway) were implemented after the resident was found outside. During an interview on 9/14/2023 at 11:03 PM, the Director of Nursing (DON) said Resident #7 had recently admitted to the facility's secured memory unit days prior to them eloping from the facility. They said the facility investigated the incident, however, was not able to determine which door the resident had exited from. They said Resident #7 had been observed outside the building by LPN #4 when they were coming into work during a shift change. They said the resident was escorted back into the building, immediately assessed and a code grey (elopement) was called. They said the facility had alarmed fire doors that could be opened after being pressed, however, no staff ever heard an alarm. They said, following the incident, the facility replaced the alarms on all exit doors so that a very loud alarm could be heard throughout the building. They said all residents who had a wander guard in place had their wander guards moved to the right side of their body which would make it closer to the wander guard alarm sensor as residents passed by. They said Resident #7's wander guard was moved from their left ankle to their right wrist, and they were placed on one-to-one staff supervision. They said they had tested Resident's #7's wander guard and it was found to be functioning. They said they suspected that either the wander guard alarm sensor did not pick up the wander guard from the left side of the resident's body or that it was possible that the resident had left by pressing on exit door and the alarm was not loud enough to be heard by staff. They said a new alarm system was ordered right away and that was extremely loud and could not be missed. They said no elopements had occurred at the facility since the new alarm system was implemented. F689 Past noncompliance: Based on the following corrective actions taken, there was sufficient evidence the facility corrected the noncompliance and was in substantial compliance for this specific regulatory requirement at the time of this survey: -Resident #7 was immediately placed on one-to-one staff supervision from the time of the incident on 5/17/2021 until 6/25/2021. -The wander guard system was tested for function. -Reeducation on the elopement procedure was provided to all facility staff. -The alarm system was replaced throughout the building at every exit with a louder alarmed system om 5/20/2021. -All wander guards were moved to be located on the right of residents' bodies to be closer to the wander guard sensor as the resident approached the exit. -At the time of the onsite investigational survey, no elopements had occurred since the new alarm system was implemented on 5/20/2021. 10 NYCRR 415.12(h)(2)
Inspection of April 5, 2023
2 findingsBased on record review and interview during a recertification survey, the facility did not ensure a resident requiring dialysis services received such services consistent with professional standards of practice for three (3) (Residents #73. #105, and #168) of three (3) residents reviewed. Specifically: for Resident #'s 73, the facility did not consistently provide an ongoing documented assessment of the resident's condition and monitoring for complications before and after dialysis treatments received at a certified dialysis facility. Specifically, for Resident #105, the facility did not ensure the resident received ongoing assessments and monitoring for complications before and after dialysis treatments and did not ensure there was ongoing communication and collaboration with the dialysis facility regarding dialysis care and services; for Resident #168, the facility did not ensure there was ongoing communication and collaboration with the dialysis facility regarding dialysis care and services and the facility did not ensure the resident received ongoing assessments and monitoring for complications before and after dialysis treatments. This is evidenced by: The Policy and Procedure (P&P) titled Dialysis Management dated 5/2019, documented residents receiving Hemodialysis treatments will be assessed and monitored to ensure quality of life and well-being. The facility will establish open communication with the Resident's Dialysis Center utilizing a Dialysis Communication Book completing the Dialysis Communication Form. The nurse will establish pre-dialysis vital signs (B/P, pulse, temp, respirations), Advanced Directive Status, and any pertinent resident information. On return from the Dialysis Center the nurse will review the communication returning from Dialysis Center. The nurse should review specifically, pre and post vital signs, treatment tolerance, any meds giving and any new orders for resident care. The nurse will evaluate the resident post dialysis for mental status, pain, access site condition and response to treatment. After evaluating the resident and reviewing the Dialysis Communication form, the nurse will notify Resident's MD as needed. Nursing will document findings in nurses' notes. Resident #73 Resident #73 was admitted to the facility with diagnoses of End Stage Renal Disease (ESRD), Diabetes Mellitus, and anxiety. The Minimum Data Set (MDS - an assessment tool) dated 2/24/2023 documented the resident was understood and could understand others with intact cognition for daily decision making. The comprehensive care plan (CCP) for ESRD dated 10/20/2022, documented the resident currently receives dialysis 3 times a week on Tuesdays, Thursdays, and Saturdays with interventions stated to obtain vital signs and weights per protocol. A physician order dated 10/20/2022 documented, the resident was to attend dialysis 3 times a week on Tuesday, Thursday, and Saturday. Pre dialysis vital signs were to be documented in Resident #73's dialysis book. Post-dialysis vital signs and weights were to be monitored after dialysis. The order was discontinued on 3/21/2023 due to a schedule change. The Electronic Treatment Administration Record (eTAR) dated 2/1/2023 to 3/20/2023, documented: resident to attend dialysis 3 times a week on Tuesday, Thursday. Saturday. The record indicated Resident #73 attended all scheduled days. The eTAR dated 2/1/23 through 3/28/23, documented the following: Pre-dialysis vital signs every Tuesday, Thursday, and Saturday, document in the resident's dialysis book before dialysis. Document in the pre-dialysis UDA (User Defined Assessment). - February 2023 eTAR (2/1/23 to 2/28/23) did not include documentation of Resident #73 pre-dialysis vital signs for the following dates: 2/4/2023, 2/7/2023, 2/11/2023, 2/16/2023, and 2/25/2023. - March 2023 eTAR (3/1/23 to 3/28/23) did not include documentation of Resident #73 pre-dialysis vital signs for the following dates: 3/2/2023, 3/4/2023, 3/7/2023, 3/11/2023, 3/14/2023, 3/21/2023, 3/23/2023, 3/25/2023, and 3/28/2023. The eTAR dated 2/1/23 through 3/28/23, documented the following: Post-dialysis vital signs every evening on Tuesday, Thursday, and Saturday, take vital signs and weight after dialysis, document in dialysis book after dialysis. Report any recommendations to MD after dialysis and document in the post-dialysis UDA. -February 2023 eTAR (2/01/23 to 2/28/23) did not include documentation of Resident #73 post-dialysis vital signs for the following dates: 2/4/2023, 2/7/2023, 2/11/2023, 2/14/2023, 2/16/2023, 2/18/2023, 2/21/2023, 2/25/2023, and 2/28/2023. No weights were documented. - March 2023 eTAR (3/1/23 to 3/20/23) did not include documentation of Resident #73 post-dialysis vital signs for the following dates: 3/2/23, 3/4/2023, 3/7/2023, 3/9/23, 3/11/2023, 3/14/2023, 3/16/2023, 3/18/2023, 3/21/2023, 3/23/23, 3/25/2023, and 3/28/2023. No weights were documented. A physician order dated 3/21/2023 documented, the resident was to attend dialysis 3 times a week on Monday, Wednesday, and Friday. Pre dialysis weight and vital signs were to be documented in Resident #73 dialysis book. During record review from 3/21/2023 through 3/31/2023 the medical record did not include documentation that pre and post dialysis assessments were completed for 5 out of 5 scheduled dialysis days. The Dialysis Communication Book, reviewed on 4/4/2023 did not included the completed vital signs and weights for Resident #73 dialysis visits from 2/1/2023 to 3/30/2023. There was one completed form dated 3/3/2023 found in the resident's dialysis book. During an interview on 4/03/2023 at 9:00 AM, the Licensed Practical Nurse (LPN) #13 stated the residents who receive dialysis take their dialysis book with them. The nurses at dialysis document in them but wasn't sure what needed to be done with them. If there is anything wrong with the resident on return the LPNs can't assess the resident so the RN follows up. Vital signs (VS) are done before the resident leaves and when the resident comes back and put on the eTAR. During an interview on 04/04/23 at 1:29 PM, the Registered Nurse Unit Manager (RNUM) stated nursing was responsible for completing the resident's dialysis communication log. Pre and post-dialysis notes are documented in the electronic Medical Record (EMR) with each resident's current VS information, and other pertinent data each time the resident goes to dialysis. The communication logs are typically kept by the residents. The nurse managers were responsible for monitoring the logs and pre/post notes in the EMR to ensure that they were being completed consistently. The RNUM wasn't sure why the resident's information had not been documented in the dialysis book. During an interview on 4/4/23 at 1:57 PM, the DON stated reeducation was needed on the importance of documenting the pre and post vital signs for the dialysis residents. The facility was aware this was a problem. Resident #105: Resident #105 was admitted with the diagnoses of end stage renal disease (ESRD), diabetes mellitus, and hypertension. The MDS dated [DATE], documented the resident had mild cognitive impairment, could understand, and could make self-understood. The comprehensive care plan (CCP) for ESRD dated 11/28/2022, documented the resident currently receives dialysis 3 times a week on Tuesdays, Thursdays, and Saturdays at 12:00 with interventions to encourage resident to attend scheduled dialysis appointments, and to maintain communication with dialysis center. A physician order dated 11/28/2022 documented, resident to attend dialysis 3 times a week on Tuesday, Thursday, and Saturday. Pick up time 11:00 AM for a chair time of 12:00 PM. During a record review from 2/1/2023 through 3/30/2023 the medical record did not include documentation that pre and post dialysis assessments were completed for 24 out of 25 scheduled dialysis days and the Dialysis Communication Book did not document that pre and post dialysis monitoring was completed for 21 out of 25 scheduled dialysis days. During an interview on 4/4/2023 at 9:35 AM, Licensed Practical Nurse (LPN) #4 said residents who receive dialysis treatments have a dialysis communication book which is sent with them to the dialysis each day. Nursing completes the top portion of the form, documents pre-dialysis vital signs, and documents a pre-dialysis note in the electronic medical record (EMR). The dialysis staff completes the bottom portion of the form, which includes post dialysis vital signs, weight, how the resident tolerated the procedure, and any recommendations. When the resident returns from dialysis nursing reviews the communication book, notifies the physician of any changes or recommendations, and then documents a post- dialysis note in the EMR. Upon review of resident #105's communication book, LPN #4 said a dialysis communication form was not completed for each day of dialysis, there should be documented communication between nursing and dialysis every day the resident received dialysis. During an interview on 4/4/2023 at 10:00 AM, Resident #105 said the nurses only fill out the dialysis communication form once in a blue moon, dialysis staff ask them why they do not fill out the form and they told them they did not know. During an interview on 4/4/2023 at 10:18 AM, Licensed Practical Nurse Unit Manager (LPNUM) #5 said nursing should be completing and reviewing the dialysis communication forms each time a resident has dialysis and should also document a pre and post dialysis notes in the EMR. LPN #5 said they were not aware that the dialysis communication forms were not completed or that pre and post dialysis notes were not consistently documented in the EMR. LPNUM #5 said as Unit Manager they should have been reviewing the dialysis communication books to ensure that communication was accurately documented. During an interview on 4/4/2023 at 12:15 PM, the Director of Nursing (DON) said the nursing staff on the units were responsible to complete the dialysis communication form before the resident goes to dialysis, and to review the form upon return, and they were also responsible to complete the pre and post dialysis notes in the EMR. The Unit Managers were responsible to monitor this and if non-compliance was identified the Unit Manager should have reeducated staff at that time or notified management or the nurse educator. Resident #168: Resident #168 was admitted to the facility with diagnoses of chronic kidney disease, obstructive and reflux uropathy, and sepsis. The Minimum Data Set (MDS - an assessment tool) dated 2/28/2023, documented the resident was usually able to make themselves understood, usually able to understand others, and severely cognitively impaired. The Policy and Procedure (P&P) titled Dialysis Management, revised 5/2019, documented the facility would establish open communication with the resident's Dialysis Center, utilizing a Dialysis Communication Book. Prior to dialysis, the nurse would establish pre-dialysis vital signs, advance directive status, and any pertinent resident information. On return from dialysis the nurse would review the Dialysis Center communication, specifically, pre and post dialysis vital signs, treatment tolerance, any medications given, any new orders for resident care, and evaluate the resident post dialysis for mental status, pain, access site condition, response to treatment, and notify the physician (MD) as needed. The nurse's findings would be documented in a nurses' note. A physician order, dated 2/21/2023, documented for Resident #168 to attend dialysis three times a week, every Tuesday, Thursday, and Saturday. The Medication Administration Record (MAR), documented: - Resident #168 attended dialysis on all their scheduled dialysis days in February, except 2/16/2023 (On hold by the MD). - Resident #168 attended dialysis on all their scheduled dialysis days in March, except 3/28/2023 (the resident was documented as out of the facility on this date). The Dialysis Communication Book, dated 2/1/2023 - 3/31/2023: - Did not include documentation from the facility staff to the Dialysis Center on 2/2/2023, 2/7/2023, 2/11/2023, 2/14/2023, 2/18/2023, 2/21/2023, 2/28/2023. - Did not include documentation from the facility staff to the Dialysis Center on 3/9/2023, 3/14/2023, 3/28/2023, & 3/30/2023. - On 3/18/2023 facility staff documented the resident's pre-dialysis vital signs only. - On 3/23/2023, facility staff documented the resident's pre-dialysis vital signs and fluid restriction status only. Pre-dialysis notes in the Electronic Medical Record (EMR), dated 2/1/2023 - 3/31/2023: - February 2023: did not include documentation from the resident's dialysis dates on 2/2/2023, 2/7/2023, 2/14/2023, 2/18/2023, 2/2/20231, 2/23/2023, and 2/28/2023. - March 2023: did not include documentation from the resident's dialysis dates on 3/2/2023, 3/7/2023, 3/9/2023, 3/14/2023, 3/16/2023, 3/18/2023, 3/21/2023, and 3/23/2023. Pre-dialysis notes in the EMR, dated 2/1/2023 - 3/31/2023: - February 2023: did not include documentation from the resident's dialysis dates on 2/2/2023, 2/4/2023, 2/7/2023, 2/9/2023, 2/14/2023, 2/18/2023, 2/21/2023, 2/23/2023, 2/28/2023 - March 2023: did not include documentation from the resident's dialysis dates on 3/2/2023, 3/7/2023, 3/9/2023, 3/14/2023, 3/16/2023, 3/18/2023, 3/21/2023, 3/23/2023 During an interview on 4/3/23 at 11:58 AM, Licensed Practical Nurse (LPN) #3 stated facility policy regarding communication with the Dialysis Center, was that staff needed to document in the resident's Dialysis Communication Book prior to them leaving for dialysis, and they needed to complete pre-dialysis and post-dialysis notes in the EMR. Information documented in the Dialysis Communication Book and in the pre-dialysis and post-dialysis notes, included resident Vital Signs (VS), medications given, and other pertinent information. The Dialysis Center documented in the Dialysis Communication Book. During an interview on 4/4/23 at 10:56 AM, Registered Nurse Unit Manager (RNUM) #3, stated communication with the Dialysis Center involved facility staff documenting in the resident's Dialysis Communication Book, as well as pre-dialysis and post-dialysis notes in the EMR. This documentation included things like VS, medications received, and any resident changes in condition. Additionally, the nurses documented that they reviewed the documentation from the Dialysis Center in the Dialysis Communication Book in the post-dialysis note. Nursing staff should have documented pre-dialysis notes, and post-dialysis notes, and in the Dialysis Communication Book every day the resident received dialysis in February 2023 and March 2023. They were supposed to be following up on the staff to ensure this documentation was being completed consistently, but they did not; they took it for granted that it was being completed consistently and correctly. During an interview on 4/4/23 at 12:17 PM, the Director of Nursing (DON) stated the Dialysis Communication Book, pre-dialysis notes, and post-dialysis notes should be completed consistently, and completely each time the resident has dialysis; staff should not leave blank spaces on the form in the Dialysis Communication Book. The Unit Managers were responsible for ensuring the Dialysis Communication Book, pre-dialysis notes, and post-dialysis notes were completed. 10NYCRR 415.12
Based on observation, record review, and interviews during the recertification survey dated 03/27/23 through 04/05/23, the facility did not ensure food was stored, prepared, distributed, or served food in accordance with professional standards for food service safety in the main kitchen and six (6) of 6 kitchenettes. Specifically, in the main kitchen the automatic dishwashing machine was being utilized to wash dishes while the LED (liquid crystal display) thermometer on the dishwashing machine was not functioning, a test kit to measure the concentration of chemical sanitizer was not available, the gaskets on the 3 walk-in refrigerator doors had splits, the 2-bay sink faucet leaked, 2 fire extinguishers were soiled with food particles, and a pocketbook and sandals were stored with food (thickener). On the unit kitchenettes, ice machines, refrigerator door gaskets, and/or walls were soiled with food particles on the Birch (B) Unit, Cedar (C) Unit, Elm (E) Unit, Maple (M) Unit, Oak (O) Unit, and Willow (W) Unit; laminate was peeling on cabinetry exposing unsealed fiber board backing in the kitchenettes on the B, C, M, O and W Units; one drawer was missing on the E and W Units; the counter under the sink on the O Unit was peeling; seal caulking was peeling on the B Unit; the counter and cabinets were warped below the ice machines on the C and E Units; walls and counters were chipped or scraped on the M, O, and W Units; and refrigerator door gaskets were split on the C and E Units. This is evidenced as follows: During observations on 03/27/23 at 6:53 PM, in the main kitchen, the automatic dishwashing machine was being utilized to wash dishes while the LED (liquid crystal display) thermometer on the dishwashing machine was not functioning, a test kit to measure the concentration of chemical sanitizer was not available, the gaskets on the 3 walk-in refrigerator doors had splits, the 2-bay sink faucet leaked, 2 fire extinguishers were soiled with food particles, and a pocketbook and sandals were stored with food (thickener). During an interview on 03/27/23 at 6:53 PM, Food Service Supervisor #1 presented the test kit the facility utilizes to measure the parts per million (ppm) concentration of the solution used to sanitize equipment. The test kit label titled QT-10 Hydrion was printed with an expiration date of 3/31/22; Eleven months and 4 days from survey review. During an interview on 03/31/23 at 11:21 AM, the Food Service Director stated that the LED display on the automatic dishwashing machine stopped functioning properly several days ago. During observations on 03/27/23 at 8:11 PM, ice machines, refrigerator door gaskets, and/or walls were soiled with food particles on the B, C, E, M, O and W Units; laminate was peeling on cabinetry exposing unsealed fiber board backing in the kitchenettes on the B, C, M, O and W Units; one drawer was missing on the E and W Units; the counter under the sink on the O Unit was peeling; seal caulking was peeling on the B Unit; the counter and cabinets were warped below the ice machine on the C and E Units; walls and counters were chipped or scraped on the M, O, and W Units; and refrigerator door gaskets were split on the C and E Units. During interviews on 04/03/23 at 12:40 PM, the Administrator and Food Service Director stated that the LED thermometer on the dishwashing machine has been repaired, new test papers have been purchased, the fire extinguishers have been cleaned, new walk-in gaskets have been ordered, and staff will be educated not to keep personal items in the kitchen. The Administrator stated that the items found in the kitchenettes will be addressed. 10 NYCRR 415.14(h)
Inspection of October 8, 2019
1 findingBased on record review and interviews during an abbreviated survey (Case #NY 174), the facility did not provide wound care and follow up services resulting in an actual decline in a resident's physical well-being for 1 (Residents #7) of 3 residents reviewed for wound care. Specifically, for Resident #7, who had an amputation of a gangrenous right great toe on 8/11/19, the facility did not immediately consult with the physician or implement treatment measures when the Nurse Practitioner identified the surgical site had increased in size and was 100% necrotic on 9/6/19. Subsequently, while at a follow-up podiatry appointment on 9/10/19, the podiatrist identified gangrene had spread through Resident #7's right foot up to his ankle. Resident #7 was sent to the hospital where his right leg was amputated below the knee. This resulted in actual harm that is not immediate jeopardy. This was evidenced by: Resident #7: Resident #7 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. The Minimum Data Set (MDS - an assessment tool) dated 4/20/19 documented the resident had moderately impaired cognition, the resident could make himself self-understood and had the ability to understand others. The MDS also documented the resident was at risk for developing pressure ulcers and was independent with bed mobility. The Policy and Procedure (P&P) Pressure Injury and Non-Pressure Injury Treatment dated 4/2017 documented the resident's wound risk was to be assessed, the Registered Nurse (RN) Wound Assessment and measurement of wounds were to be completed weekly, the physician was to be notified of any changes and wound infections were to be managed. The Comprehensive Care Plan (CCP) for risk for alteration in skin integrity dated 3/23/18, documented the resident was at risk for skin tears, bruises and abrasions related to skin fragility, and at risk for rashes and excoriations related to moisture and incontinence. The CCP for Alteration in Skin Integrity to the right great toe dated 6/27/19, documented the resident was at risk for skin tears, bruises and abrasions related to skin fragility. Interventions included lotion and lubricate the skin twice daily, remove sharp objects ot other safety hazards as indicated, check skin every shift during care and follow physician orders [REDACTED]. A Hospital Discharge form dated 8/20/19 documented Resident #7 was initially seen in the emergency room (ER) on 8/8/19 with a bleeding fistula and was also found to have gangrene in his necrotic right great toe. On 8/11/19 Resident #7's right great toe was amputated by Physician (MD) #4 (who was also the resident's surgeon/podiatrist). Discharge instructions included an antibiotic and to monitor for tissue necrosis. Physician order [REDACTED]. The Nursing Readmission Evaluation dated 8/20/19 documented Resident #7 had a history of [REDACTED]. The right great toe was amputated sometime in 2019 due to gangrene of a diabetic ulcer. Stitches were covered with a dry protective dressing (DPD). A Dermal Wound Tracker Sheet dated 8/20/19 documented a surgical 2 centimeter (cm) long by 2cm wide (expressed as 2 x 2cm) circular area with stitches on the right foot, covered with a DPD. The TAR dated 8/21/19 documented staff were to apply a DPD to the right great toe amputation site every day. The TAR documented that on 8/26/19 and 8/28/19 the DPD was not applied. There was no documented reason the DPD was not applied on these dates. A Dermal Wound Tracker Sheet dated 8/29/19 documented the right foot wound had increased in size to 3 x 2cm with slight drainage and NP #2 was to evaluate the wound. The TAR for 9/2019 documented staff were to apply a DPD to the right great toe amputation site every day. A Dermal Wound Tracker Sheet dated 9/6/19 documented the size of the wound had increased to 8.5 x 8.0cm, and was 100% necrotic, with scant drainage, and may need to be revised by a physician. NP#2 was to evaluate the wound. A Progress Note dated 9/6/19 at 5:50PM, written by NP #2, documented the entire length of the right foot incision was necrotic and extended past the incision. NP #2 attempted to contact MD #4 to arrange for the resident to be seen sooner rather than the scheduled visit for next week but MD #4 was away. There was no covering MD#4 per the call center according to the nursing staff. NP #2 documented that she requested MD #1 to see Resident #7 to determine if transfer to the hospital was required. The Physician Visits Schedule (used by the physicians to know which residents staff wanted the physician to see) dated 9/6/19 for MD #1 did not include Resident #7. Nurses Notes dated 9/9/19 at 11:00PM documented Resident #7's temperature was 101.7 and [MEDICATION NAME] (the generic name for Tylenol) was administered. A repeat temperature at 1:00AM was 99.1. A Nurses Note dated 9/10/19 at 12:26AM documented the resident's temperature was 102.3 and the Medical Director was called. The Medical Director ordered an emergent chest X-ray, and staff were to obtain a urine analysis and culture, and bloodwork in the morning. A Physician Note dated 9/10/19, written by MD #4, documented Resident #7 was seen as a follow up for his hospitalization 2 weeks prior when his right great toe was amputated. The popliteal (back of the knee) and pedal (foot) pulses were absent on the right leg, and there was localized gangrene of the amputation area extending back to the midfoot, which wrapped around to the undersurface of the middle of the arch. There was bogginess of the subcutaneous tissue. MD #4 documented the resident was diagnosed with [REDACTED]. There was a new onset of gangrene with worsening infection and critical worsening ischemia (diminished or no blood flow) of the leg . Resident #7 was transferred to the emergency room by ambulance. During an interview on 9/20/19 at 4:00PM the Director of Nursing (DON) stated there was no Registered Nurse Unit Manager (RNUM) on Resident #7's unit, so she followed Resident #7's surgical site beginning with the 8/21/19 wound rounds. The first week the wound looked fine, but on the second week the wound had changed. While on wound rounds on 9/6/19 with NP #2, there was dark discoloration around the right toe surgical site. Resident #7 was not sent to the hospital on [DATE]. On 9/10/19 Resident #7 went to his scheduled follow-up appointment with MD #4 who sent the resident to the hospital. During an interview on 9/23/19 at 11:51AM NP #2 reviewed her note dated 9/6/19 at 5:50PM and stated that on 9/6/19 she called MD #1 between 10:30AM and 12:00PM and requested he see Resident #7, because Resident #7 had a recent toe amputation and that the wound necrosis had extended since last week. She told him that the facility could not get an appointment with MD #4 on 9/6/19 but was scheduled for an appointment on 9/10/19. NP #2 asked MD #1 to look at the resident and asked if Resident #7 should go to the hospital or could he wait? During an interview on 9/25/19 at 2:50PM MD #1 stated he was not aware of the text message sent by NP #2 on 9/6/19 requesting that he see Resident #7, or the resident's condition prior to communicating with the DON on 9/21/19. MD #1 stated he was not Resident #7's primary physician and did not know him and did not assess Resident #7 on 9/6/19, and that NP #2 did not call him about this resident that day. On 9/21/19 the DON text messaged and asked if he had followed up on Resident #7, and he told her he had not. While texting with the DON on 9/21/19, MD #1 checked his phone and found NP #2's text message dated 9/6/19 requesting him to see the Resident #7. MD#1 also stated that no one from nursing asked that he see Resident #7 on 9/6/19 while he was in the facility, and there was no follow-up text message or call from NP #2. There was no P&P for following up with attempts to reach an MD, but the follow-up practice was that staff left notes in his mailbox for when he came to the facility on Fridays. Staff were supposed to leave a note requesting the physician to see a resident if there was an issue and he would see them when he came in on Fridays. In this case involving Resident #7, there was no note when he came in on Friday, 9/6/19. He stated he was also in the facility on 9/13/19 and there had been no mention of Resident #7's toe or condition. MD #1 stated he had not yet spoken to NP #2 but questioned why she would wait to send Resident #7 to the hospital if his wound was so bad and necrotic. MD#1 also stated NP #2 documented in her 9/6/19 notes that she already requested a follow up with him before talking to him first and confirming, but he had no knowledge of this. During the 2:50PM interview on 9/25/19, MD #1 provided the transcript of text messages between him and the DON beginning on 9/21/19 at 8:50PM. The messages documented: - From the DON at 8:50PM: I'm wondering if you ever followed up on Resident #7 and his foot wound? I do not see a note in the electronic record from you. The Department of Health is looking at him, my hope is if you saw him could you write a note about it? - From MD #1 on 9/21/19 at 9:29PM, I am unaware and unfamiliar with this resident. I didn't see him. MD# 2 is Resident #7's Primary Care Physician. I saw the note by MD#3 dated 9/19/19 that documented the resident was admitted to the hospital. During an interview on 9/26/19 at12:45 MD #2 (Resident #7's primary care physician) stated NP #2 did not notify her of the change in Resident #7's surgical site,and did not know why NP #2 did not call her instead of MD#1 on 9/6/19. MD#2 stated she was not made aware of Resident #7's condition until 9/19/19. During an interview on 10/7/19 at 2:50PM MD #4 stated he amputated Resident #7's great toe on 8/11/19 because of a gangrenous infection. On 9/10/19 at 8:00 AM MD #4 saw the resident on a follow-up appointment for the right great toe amputation. At first glance the resident looked very sick, and MD #4 was shocked when he saw a large darkened area on the resident's right foot that went all the way up to his ankle, and the resident had intermittent fevers prior to coming to this appointment as reported by the nursing home. MD#4 immediately called 911 and called ahead for a vascular surgical consult at the hospital. The resident was transported to the hospital. MD #4 stated the new gangrene infection could not happen overnight, and had taken at least a couple of days to get to this point. The resident's leg was subsequently amputated below the knee. 10 NYCCR 415.12
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