Deficiency Index

Hermitage Healthcare (The)

Worcester, Massachusetts · CCN 225009

21 surveys since 2011, 5 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
111
Surveys
21
Harm or worse
5
Immediate jeopardy
0
The record, 2011–2025
’11’15’20’25
No harm recordedHarm or worseNot surveyed
Harm or worse5

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file18/21

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
101
Ownership
For profit - Corporation
Chain
NEXT STEP HEALTHCARE
County
Worcester
Medicare-certified since
1967

CMS ratings

Overall
2
Health inspection
3
Staffing
3
Quality measures
1

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.

Weighted by harm level, against 80 for-profit facilities of 100–127 beds in Massachusetts.

Last survey on record

Aug 20, 2025

446 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.743.64
Registered-nurse hours per resident day0.53—
Annual nurse turnover21.0%40.7%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD2060.6%E515.2%F618.2%
No harm, potential for minimalA—B26.1%C—
CMS’s current file: 33 of the 111 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6582×

    Ensure services provided by the nursing facility meet professional standards of quality.

  • F5571×

    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

  • F5581×

    Reasonably accommodate the needs and preferences of each resident.

  • F5841×

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

  • F6281×

    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

In the surveyor’s words

From the most serious findings on record at Hermitage Healthcare (The), in the surveyor’s own words.

  • Actual harm, isolatedF600Apr 14, 2021

    Based on record review, observation and interviews, the facility staff failed to ensure one sampled resident (#24) was free from physical abuse, out of a total of 19 sampled residents. Findings include: 1. Resident #24 was admitted to the facility in October of 2018 with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of a Quarterly Minimum Data Set (MDS) Assessment, with reference date of 12/24/20, indicated the resident had long and short term memory impairment and severely impaired decision making ability. Review of the Health Care Facility Reporting System (HCFRS), indicated that on 3/30/21 a resident to resident altercation between Resident #7 and Resident #24 was reported to the Department of Public Health (DPH). 2. […]

  • No harm, potential for more than minimal, widespreadF868Jan 19, 2023

    Based on interview and record review, the facility and its staff failed to ensure that the required members were included in the Quality Assessment and Performance Improvement (QAPI) committee quarterly meetings. Specifically, there was no evidence that the Medical Director attended any of the quarterly QAPI meetings in 2022. Findings include: Review of the attendance sheets for the quarterly QAPI meetings showed no evidence that the Medical Director or his/her designee participated in the QAPI meetings held on the following dates: -2/9/22 -4/14/22 -7/18/22 -10/21/22 During an interview on 1/19/23 at 3:56 P.M., the Administrator said that the Medical Director had not participated in any quarterly QAPI meetings in 2022, but that he should have as required.

  • No harm, potential for more than minimal, widespreadF880Jan 19, 2023

    Based on observation, record review, interview, and policy review, the facility and its staff failed to: 1) ensure staff at least annually, reviewed and revised the infection control policies, 2) have an implemented system for identifying, investigating, reporting, controlling, and preventing infections and communicable diseases for all residents, staff, and visitors, and 3) use the appropriate Personal Protective Equipment (PPE) during an outbreak of COVID-19 to stop the spread of infection transmission. Findings include: 1) The facility failed to annually review and/or revise the infection control policies. […]

  • No harm, potential for more than minimal, widespreadF881Jan 19, 2023

    Based on record review and interview, the facility and its staff failed to ensure an Antibiotic Stewardship Program was in place to monitor antibiotic use. Findings include: Review of the Antibiotic Stewardship Program Line Listing indicated that there were no completed infection control tracking logs for December 2022 and January 2023. During an interview on 1/19/23 at 2:01 P.M., the Regional Clinical Nurse said that the line listing used to track infections and antibiotic use had not been done for December 2022 and January 2023.

  • No harm, potential for more than minimal, widespreadF882Jan 19, 2023

    Based on interview and record review, the facility and its staff failed to designate a qualified person to serve as the Infection Preventionist (IP), as required. Review of the key personnel listing indicated that there was no current IP at the facility. During an interview on 1/18/23 at 3:45 P.M., the Regional Clinical Nurse said that that she had been designated to oversee the IP program at the facility as of 1/17/23. She further stated prior to that, the facility did not have a designated qualified person who had undergone specialized training in infection control to oversee the IP program as required.

Read 25 findings in full →The most serious and the most recent: 25 of 111 on record.

Every survey on record

FindingsAt actual harm or above

  • Aug 20, 2025Standard12 findings
  • Jun 4, 2024Standard4 findings
  • Jan 19, 2023Standard17 findings
  • Apr 14, 2021Standard11 findings · 1 harm
  • Feb 26, 2021Infection control2 findings
  • Jul 9, 2020Infection control1 finding
  • Oct 31, 2019Complaint1 finding
  • May 9, 2019Complaint1 finding
Show the 13 earlier surveys
  • Apr 2, 2019Standard9 findings
  • Mar 8, 2019Complaint2 findings · 1 harm
  • Dec 7, 2017Standard11 findings
  • Aug 31, 2017Complaint2 findings
  • May 4, 2017Complaint1 finding
  • Sep 16, 2016Standard8 findings
  • Jun 12, 2015Standard4 findings · 1 harm
  • Jun 10, 2014Standard8 findings
  • May 29, 2014Complaint2 findings
  • May 14, 2013—3 findings
  • Jul 9, 2012—3 findings
  • Nov 3, 2011—3 findings · 2 harm
  • Sep 7, 2011—6 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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