Deficiency Index

Prescott House

North Andover, Massachusetts · CCN 225510

25 surveys since 2011. The first finding at harm level was recorded in 2018.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
81
Surveys
25
Harm or worse
7
Immediate jeopardy
0
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Harm or worse7

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file20/25

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
126
Ownership
For profit - Limited Liability company
Chain
BEST CARE SERVICES
County
Essex
Medicare-certified since
1990

CMS ratings

Overall
2
Health inspection
2
Staffing
3
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.

Weighted by harm level, against 80 for-profit facilities of 100–127 beds in Massachusetts.

Last survey on record

Jan 21, 2026

292 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.593.64
Registered-nurse hours per resident day0.34—
Annual nurse turnover28.3%40.7%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$10,358 across 1 penalty

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG12.6%H—I—
No harm, potential for more than minimalD2360.5%E923.7%F410.5%
No harm, potential for minimalA—B—C12.6%
CMS’s current file: 38 of the 81 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F5503×

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F6583×

    Ensure services provided by the nursing facility meet professional standards of quality.

  • F8423×

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  • F5852×

    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

  • F6562×

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

In the surveyor’s words

From the most serious findings on record at Prescott House, in the surveyor’s own words.

  • Actual harm, isolatedF773Jan 21, 2026

    Based on record review and interview, the facility failed to report lab results to the provider timely for one Resident (#82) out of a total of 24 sampled residents. Specifically, the facility failed to notify the on call provider of Resident #82's urine culture which indicated he/she had a urinary tract infection on 1/4/26. Subsequently, antibiotic treatment was not initiated, and Resident was hospitalized and diagnosed with sepsis, (a life threatening illness that develops when an existing infection triggers an extreme immune system response in your body) secondary to a urinary tract infection on 1/6/26; approximately two days after the lab results were completed. Findings include:Review of the policy titled Test Results dated April 2007 indicated: 1. […]

  • No harm, potential for more than minimal, widespreadF725Jan 5, 2024

    Based on observations, record review and interview, the facility failed to ensure that 1. Sufficient staffing levels were maintained to adequately meet residents' care needs. 2. For Resident #44, who is dependent on staff for personal hygiene and grooming, the facility failed to remove unwanted facial hair, which the staff attributed to being short staffed. Findings include: 1a.) Review of the facility assessment, dated as reviewed 11/21/23, indicated the following during a typical month: -An average daily resident census of 120 with a facility capacity for 126 residents. -The daily number of Certified Nurse's Aides (CNA) required to care for residents in the facility is 31 full time equivalents (FTE's); 1.00 hours per resident per shift on the 7 A.M.- 3 P.M. and 3 P.M.-11 P.M. […]

  • No harm, potential for more than minimal, widespreadF812Jan 5, 2024

    Based on observation, policy review, and interview, the facility failed to store food in accordance with professional standards for food service safety. Specifically, the facility failed to ensure staff did not store their drinks with resident food ingredients and that food was labeled and not kept beyond the use-by date in the main kitchen and the A unit Kitchenette. Findings include: Review of the undated facility's policy titled Preventing Foodborne Illness - Food Handling, revised [DATE], indicated, but is not limited to, the following: - Food will be stored, prepared, handled and served so that the risk of foodborne illness is minimized. […]

  • No harm, potential for more than minimal, widespreadF842Jan 5, 2024

    Based on observation, record review and interview, the facility failed to maintain an accurate medical record for three Residents (#110, #67 and #76 ) out of a total sample of 28 residents. Specifically, 1. For Resident #110 the facility failed to ensure that Enteral feeding orders were not conflicting. 2. For Resident #67, who has a stage III pressure ulcer on his/her foot, the facility documented that his/her heels were offload, as ordered by the physician and wound physician, when they were not. 3. For Resident #76, the facility failed to accurately transcribe the physician order for an alternate wound dressing. […]

  • No harm, potential for more than minimal, widespreadF880Jan 5, 2024

    Based on observations, interviews and record review, the facility failed to 1. Perform hand hygiene before entering and exiting a room with isolation droplet/contact precautions, specifically, a room with a resident positive with COVID-19 (Coronavirus disease 2019) on the B unit. 2. Maintain monthly chlorine water testing and weekly water pressure testing as a measure to prevent the growth of Legionella and other waterborne pathogens and 3. Failed to disinfect blood pressure cuffs between residents. […]

Read 26 findings in full →The most serious and the most recent: 26 of 81 on record.

Every survey on record

FindingsAt actual harm or above

  • Jan 21, 2026Standard8 findings · 1 harm
  • Nov 25, 2025Complaint2 findings
  • Nov 17, 2025Complaint2 findings
  • Jan 23, 2025Standard9 findings
  • Jan 5, 2024Standard17 findings
  • Nov 10, 2022Standard6 findings
  • Mar 15, 2021Infection control1 finding
  • Dec 14, 2020Infection control1 finding
Show the 17 earlier surveys
  • Nov 30, 2020Infection control1 finding
  • Nov 27, 2020Infection control1 finding
  • Nov 3, 2020Infection control1 finding
  • Sep 15, 2020Infection control1 finding
  • Jul 8, 2020Infection control1 finding
  • Feb 7, 2020Standard3 findings
  • Nov 19, 2019Complaint3 findings · 3 harm
  • Mar 15, 2019Standard8 findings
  • Dec 19, 2018Complaint2 findings · 2 harm
  • Oct 5, 2018Complaint1 finding
  • Feb 23, 2018Standard3 findings · 1 harm
  • Nov 18, 2016Standard4 findings
  • Oct 23, 2015Complaint1 finding
  • Sep 8, 2014Standard2 findings
  • Sep 24, 2012—1 finding
  • Jun 8, 2012—1 finding
  • Aug 29, 2011—1 finding

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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