Based on records reviewed and interviews, for one of three sampled residents (Resident #1) who was cognitively intact, made his/her own decisions, who resided in a room where he/she occupied and enjoyed having the bed closest to the window, the Facility failed to ensure he/she was treated in a dignified and respectful manner, when on 06/08/23 at approximately 2:30 P.M., while Resident #1 was off the unit and outside the facility participating in a scheduled smoke break, Unit Manager #1 directed unit staff to change his/her room (which included moving all of his/her personal belongs) to one in which he/she would then occupy the bed closest to the door. …
F557 citations in Massachusetts
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Massachusetts cites F557 more often than its own record predicts
2.29 times the share F557 takes of citations nationally.
Of every deficiency written in Massachusetts in 2025, this is the portion that was F557.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Massachusetts surveyors wrote
F557 findings written in Massachusetts, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on records reviewed and interviews, for one of three sampled residents (Resident #1) who was cognitively intact, the Facility failed to ensure he/she was treated in a dignified and respectful manner, when on 06/22/26, Ombudsman #2 witnessed the Administrator interact with Resident #1 in a demeaning and condescending manner.Findings include:Review of the Facility Resident Rights Policy, dated 2026, indicated the Facility will ensure the preservation of every resident's right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility. …
The short window
Recent years
| Year | Share of Massachusetts citations | vs expected |
|---|---|---|
| 2023 | 0.23% | 0.89× |
| 2024 | 0.49% | 1.83× |
| 2025 | 0.54% | 2.29× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Massachusetts surveyors cite →
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