Deficiency Index

Harbor's Edge

Norfolk, Virginia · CCN 495395

11 surveys since 2011, 1 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
51
Surveys
11
Harm or worse
1
Immediate jeopardy
0
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Harm or worse1

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file7/11

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
33
Ownership
Non profit - Corporation
Chain
Independent
County
Norfolk City
Medicare-certified since
2008

CMS ratings

Overall
5
Health inspection
5
Staffing
5
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Not shown for this facility: too few citations in window (n=5, floor 20).

Last survey on record

Feb 5, 2026

277 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day5.874.85
Registered-nurse hours per resident day1.48—
Annual nurse turnover40.4%35.7%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD969.2%E430.8%F—
No harm, potential for minimalA—B—C—
CMS’s current file: 13 of the 51 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6412×

    Ensure each resident receives an accurate assessment.

  • F8122×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F5531×

    Allow resident to participate in the development and implementation of his or her person-centered plan of care.

  • F6071×

    Develop and implement policies and procedures to prevent abuse, neglect, and theft.

  • F6221×

    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

In the surveyor’s words

From the most serious findings on record at Harbor's Edge, in the surveyor’s own words.

  • No harm, potential for more than minimal, patternF812Feb 5, 2026

    Based on observation, staff interview, and facility documentation review, the facility staff failed to store food in accordance with professional standards for food safety in the main kitchen. The findings included:Multiple food packages and bulk food containers were opened without a label indicating an opened or used by date. A gallon container of milk was expired past the use by date and was accessible for distribution. On 2/2/2026 at 4:22 p.m. an initial tour of the main kitchen was conducted with dietary staff (other staff, OS #1 and OS #2) in the main kitchen. Prior to the kitchen tour, OS #1 was asked what the expectation of opened items (dry goods and refrigerated items) regarding labeling is. […]

  • No harm, potential for more than minimal, patternF919Mar 14, 2024

    Based on staff interviews, clinical record review, and review of facility documents, the facility's staff failed to have a resident call system that consistently relayed calls directly to a staff member and/or to a centralized staff work area from each resident's bedside, toilet, and bathing area for 1 of 3 residents (Resident #1) in the survey sample. The findings included: Resident #1 was originally admitted to the facility from a local hospital on [DATE] for rehabilitation services after coronary artery bypass graft surgery. The admission diagnoses included coronary artery disease, hypotension, hyperlipidemia, chronic kidney disease, dysphagia, history of breast cancer, anxiety, depression, and obesity. […]

  • No harm, potential for more than minimal, isolatedF607Aug 11, 2022

    Based on staff interview and facility documentation review, the facility staff failed to implement their abuse policy regarding the screening of employees for 9 employees no reference checks were obtained and for 3 employees no sworn disclosure statements were obtained in a sample of 19 employee records reviewed. The findings included: On 8/11/22, a review of 19 employee files was conducted and revealed the following: 1. The facility staff failed to obtain employee References for nine employees. The employee record review revealed that 9 current employees did not have reference checks. […]

  • No harm, potential for more than minimal, isolatedF641Aug 11, 2022

    Based on information gleamed during a closed record review and staff interviews, the facility staff failed to complete an accurate discharge Minimum Data Set (MDS) assessment for 1 of 22 residents (Resident #27), in the survey sample. The findings included: Resident #27 was originally admitted to the facility 5/24/22 and discharged from the facility to the community 7/2/22. The discharge diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 5/30/22 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. […]

  • No harm, potential for more than minimal, isolatedF849Aug 11, 2022

    Based on staff interview and clinical record review, the facility's staff failed to ensure a resident who had elected hospice services, their written care plan included both the most recent hospice care plan as well as the facility's care plan for 1 of 22 residents (Resident #3), in the survey sample. The findings included: Resident #3 was originally admitted to the facility 1/3/22 and had never been discharged from the facility. The current diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 7/25/22 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 11 out of a possible 15. […]

Read 21 findings in full →The most serious and the most recent: 21 of 51 on record.

Every survey on record

FindingsAt actual harm or above

  • Feb 5, 2026Standard1 finding
  • Mar 14, 2024Complaint1 finding
  • Aug 11, 2022Standard3 findings
  • Sep 10, 2019Standard and complaint8 findings
  • Apr 11, 2018Standard8 findings
  • Feb 9, 2017Standard7 findings
  • Feb 4, 2016Standard5 findings
  • Apr 2, 2015Standard3 findings
Show the 3 earlier surveys
  • Feb 14, 2014Standard7 findings
  • Jan 6, 2012—1 finding
  • Nov 18, 2011Standard7 findings · 1 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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