Deficiency Index

Andover Manor Rehab and Nursing

Andover, Massachusetts · CCN 225294

23 surveys since 2011, 11 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
145
Surveys
23
Harm or worse
11
Immediate jeopardy
2
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy2

Findings at the most serious level CMS records.

Beyond CMS’s monthly file19/23

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
174
Ownership
For profit - Limited Liability company
Chain
STERN CONSULTANTS
County
Essex
Medicare-certified since
1987

CMS ratings

Overall
2
Health inspection
2
Staffing
3
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 96 for-profit facilities with 128 or more beds in Massachusetts.

Last survey on record

Jan 15, 2026

298 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.803.59
Registered-nurse hours per resident day0.56—
Annual nurse turnover47.0%34.0%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD4180.4%E815.7%F—
No harm, potential for minimalA—B12.0%C12.0%
CMS’s current file: 51 of the 145 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F5503×

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F6563×

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

  • F6773×

    Provide care and assistance to perform activities of daily living for any resident who is unable.

  • F5852×

    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

  • F6582×

    Ensure services provided by the nursing facility meet professional standards of quality.

In the surveyor’s words

From the most serious findings on record at Andover Manor Rehab and Nursing, in the surveyor’s own words.

  • Actual harm, isolatedF656May 17, 2023

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), whose comprehensive Plan of Care for Activities of Daily Living (ADLs) indicated he/she required assistance of one staff member when eating, the Facility failed to ensure staff implemented and followed interventions identified in his/her comprehensive plan of care related to staff assistance during meals. On 5/03/23, Resident #1 was left alone and without staff assistance in his/her room with his/her breakfast meal, he/she choked on food, became unresponsive, and required the Heimlich Maneuver. […]

  • Actual harm, isolatedF689May 17, 2023

    Based on records reviewed and interviews, for one of three sampled residents, (Resident #1), who had a known history of dysphagia and whose comprehensive plan of care indicated he/she required assistance of one staff member with eating, the Facility failed to ensure he/she was provided with the necessary level of staff assistance while eating in an effort to maintain his/her safety and prevent an episode of choking. On 05/03/23, Resident #1 was left alone in his/her room with his/her breakfast meal. Resident #1 choked, became unresponsive, required the Heimlich Maneuver, was transferred to the Hospital Emergency Department via 911. […]

  • Actual harm, isolatedF689Dec 15, 2022

    Based on observations, policy reviews, record reviews, and interviews the facility failed to: 1) maintain the safety of two Residents (#74 and #77) by preventing falls and elopements, out of a total 30 sampled residents, and 2) failed to secure sharp objects in the sharps container on one of three resident units. Findings include The facility policy titled Fall Management, dated as revised 6/15/22, indicated the following: * Patients will be assessed for risk of falling as part of the nursing assessment process. […]

  • Actual harm, isolatedF688Jul 19, 2021

    Based on observation, record review and interview, the facility failed to identify and address the development of a new contracture (a shortening/hardening of the joints leading to deformity) of 1 Resident (#13) and failed to create and implement a care plan related to an existing contracture for 1 Resident (#100) out of a total of 23 sampled residents. Findings include: 1. Resident #13 was admitted to the facility in November 2019 with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of Resident #13's most recent Minimum Data Set Assessment, dated 4/14/21, indicated that he/she is severely cognitively impaired and requires assistance with dressing, eating and bathing. […]

  • Actual harm, isolatedF689Jul 19, 2021

    Based on observation, record review and interview, the facility failed to 1.) provide adequate supervision per the Resident's plan of care related to falls, resulting in a fall with injury for 1 Resident (#67) and 2.) failed to follow a Resident fall plan of care for 1 Resident (#4) out of a total of 23 sampled residents. Findings include: 1.) For Resident #67, the facility failed to provide adequate supervision per his/her plan of care resulting in a fall with injury. Resident #67 was admitted to the facility in November 2018 with diagnoses including Alzheimer's disease, anxiety and abnormalities of gait and mobility. […]

Read 29 findings in full →The most serious and the most recent: 29 of 145 on record.

Every survey on record

FindingsAt actual harm or above

  • Jan 15, 2026Standard13 findings
  • Jan 9, 2025Standard20 findings
  • Jan 17, 2024Standard17 findings
  • Sep 27, 2023Complaint1 finding
  • May 17, 2023Complaint2 findings · 2 harm
  • Feb 14, 2023Complaint1 finding
  • Dec 15, 2022Standard19 findings · 1 harm
  • Jun 27, 2022Complaint1 finding
Show the 15 earlier surveys
  • Mar 2, 2022Complaint4 findings
  • Jul 19, 2021Standard19 findings · 2 harm
  • Jun 25, 2021Complaint1 finding
  • Feb 27, 2020Complaint1 finding · 1 harm
  • Nov 25, 2019Standard11 findings
  • May 24, 2019Complaint2 findings · 2 harm
  • Jan 8, 2019Standard5 findings
  • Sep 12, 2017Standard4 findings
  • Jul 13, 2016Standard8 findings
  • May 28, 2015Standard and complaint7 findings
  • Feb 5, 2015Complaint1 finding
  • Aug 25, 2014Complaint2 findings
  • Mar 24, 2014Complaint1 finding
  • Mar 20, 2013Standard and complaint3 findings · 3 harm
  • Jan 27, 2011—2 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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