Based on observation and interviews, the facility failed to maintain a functioning call system for one Resident (#61) out of a total sample of 32 residents. Findings include:Review of the facility policy titled 'Answering the Call Light' date revised September 2022, indicated the following but not limited to:-Ensure that the call light is accessible to the resident when in bed, from the toilet, from the shower or bathing facility and from the floor.-Report all defective call lights to the nurse supervisor promptly.-Be sure that the call light is plugged in and functioning at all times. Resident #52 was admitted to the facility in April 2026 with diagnoses including paranoid schizophrenia and schizoaffective disorder. …
F919 citations in Massachusetts
Call system · Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Massachusetts cites F919 less often than its own record predicts
0.35 times the national share — cited less often here than elsewhere.
Of every deficiency written in Massachusetts in 2025, this is the portion that was F919.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Massachusetts surveyors wrote
F919 findings written in Massachusetts, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
The short window
Recent years
| Year | Share of Massachusetts citations | vs expected |
|---|---|---|
| 2023 | 0.19% | 0.43× |
| 2024 | 0.24% | 0.55× |
| 2025 | 0.15% | 0.35× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Massachusetts surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction