Based on interview with the resident council, the facility failed to ensure residents were provided ongoing communication regarding where to find the State Agency (SA) report with survey results and the facility's plans of correction, and information on how to file a complaint with the SA and Long-Term Care Ombudsman (LTCO) should they want to exercise these rights. Findings include: On 12/06/23 at 11:00 AM an interview was conducted with four resident council representatives. Asked the residents if the State inspection was available to read. The representatives were not aware of the location of the survey results, and that the report was available for them to review. Upon query, the representatives were not aware of where the LTCO's contact information was posted. …
F572 citations in Hawaii
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2023
Hawaii cites F572 more often than its own record predicts
4.39 times the share F572 takes of citations nationally.
Of every deficiency written in Hawaii in 2023, this is the portion that was F572.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Hawaii surveyors wrote
F572 findings written in Hawaii, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
What else Hawaii surveyors cite →
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