Based on interview and record review, the facility failed to provide immediate access to the residents' census list to the Long-Term Care (LTC) Ombudsman (a trained advocate who protects the rights, health, and quality of life for residents living in nursing homes).This failure had the potential to impede the LTC Ombudsman's role to protect residents' rights, improve care quality, and promote systemic change. According to the LTC Ombudsman, on 6/25/26, she requested the current resident census list from the facility via email, but the facility did not provide the census by 7/8/26, which was nine business days after the initial request (a census is list of all residents living in the facility). …
F562 citations in California
Resident Rights Deficiencies
Provide immediate access to any resident.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
California cites F562 more often than its own record predicts
2.29 times the share F562 takes of citations nationally.
Of every deficiency written in California in 2025, this is the portion that was F562.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What California surveyors wrote
F562 findings written in California, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview, and record review, the facility failed to provide immediate access to the residents for the Ombudsman (a state appointed resident advocate), when the Infection Control Nurse required that the Ombudsman to be tested for COVID-19, before being allowed to enter the facility. This failure prevented, and or delayed the Ombudsman in having immediate access to residents as required by this regulation, and as part of the official function of their job. Findings: During a telephone interview, on 11/18/20, at 11:45 am, with the Ombudsman (OMB), the OMB stated, The Infection Control Nurse (ICN) did not allow the OMB in the building. The ICN required a COVID-19 test, or test results before she would be allowed access. …
The short window
Recent years
| Year | Share of California citations | vs expected |
|---|---|---|
| 2024 | 0.01% | 1.16× |
| 2025 | 0.01% | 2.29× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else California surveyors cite →
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