Woodland Pond At New Paltz

In the surveyor’s words

From the most serious findings on record at Woodland Pond At New Paltz, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF725Apr 24, 2025

  Based on observation, interview, and record review during the abbreviated (NY00370838 and NY00371165) and recertification surveys from 4/21/2025-4/24/2025, the facility did not ensure sufficient nursing staff to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. Specifically, 1). multiple residents and family members complained about long wait times after initiating the call bell, 2). Resident #28 had to wait 66 minutes on 2/1/2025 to receive incontinence care, 3) Resident Council attendees reported long wait times to receive assistance from staff for activity of daily living, and 4) Resident #6 was observed waiting an extended period of time for assistance with morning care due to staff inability to manage… […]

• No harm, potential for more than minimal, patternF585Apr 24, 2025

  Based on observation, interview, and record review conducted during the recertification survey from 4/21/2025 to 4/24/2025, the facility did not ensure the resident's right to be notified of facility's grievance official and of their right to obtain a copy of their grievance decision in writing. This was evident for 7 (Resident #30, #15, #4, #12, #18, #9 and #7) Resident Council attendees out of 38 total residents. Specifically, Resident #30, #15, #4, #12, #18, #9, and Resident #7's Family Representative did not know the Grievance Official for the facility and were unaware of their right to receive written copy of grievance investigation decisions. […]

• No harm, potential for more than minimal, patternF677Apr 24, 2025

  Based on observation, interview, and record review conducted during the recertification and abbreviated (NY00371165 and NY00370838) survey from 4/21/2025 to 4/24/2025, the facility did not ensure a resident unable to carry out activities of daily living received the necessary services to maintain good personal hygiene. This was evident for 2 (Resident #6 and #28) of 3 residents reviewed for activities of daily living. Specifically, 1) Resident #6 reported long wait times to receive assistance with incontinence care and personal hygiene, and 2) Resident #28 was dependent on assistance for activities of daily living and had to wait 66 minutes on 2/1/2025 to receive incontinence care. […]

• No harm, potential for more than minimal, isolatedF812Apr 24, 2025

  Based on observation and interview conducted during the recertification survey from 4/21/25-4/24/25, the facility did not ensure food was stored in accordance with professional standards for food service safety. Specifically, food items were not properly sealed and dated in the main kitchen walk in refrigerator, clean wet pots were stacked on a drying rack and dietary staff were observed without hair nets or beard covers while in the kitchen and while serving food in the dining room at the steam table. The findings include: The policy titled Hygiene Guidelines dated 6/1/2022 documented hair could be both a direct and indirect vehicle of contamination. A hair restraint keeps dislodged hair from ending up in the food. […]

• No harm, potential for more than minimal, isolatedF880Apr 24, 2025

  Based on observation, record review, and interview conducted during a recertification survey from 4/21/2025 to 4/24/2025, the facility did not ensure infection control and prevention practices were maintained. Specifically, Licensed Practical Nurse #1 was observed administering medication to Residents #20 and #28 without performing hand hygiene during administration of eye drops and preparation of medications via gastrostomy tube. The findings include: The facility policy titled Medication Administration last reviewed on 11/2024 documented administer medications safely and appropriately by a licensed nurse to treat, prevent and alleviate symptoms of a disease. […]