Village Crest Center for Health & Rehabilitation
New Milford, Connecticut · CCN 075208
18 surveys since 2010, 10 of them producing a finding at harm level or worse.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 109
- Surveys
- 18
- Harm or worse
- 10
- Immediate jeopardy
- 1
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 95
- Ownership
- For profit - Corporation
- Chain
- NATIONAL HEALTH CARE ASSOCIATES
- County
- Nw Hills
- Medicare-certified since
- 1971
CMS ratings
- Overall
- 4
- Health inspection
- 3
- Staffing
- 3
- Quality measures
- 5
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.
Weighted by harm level, against 27 for-profit facilities of 66–99 beds in Connecticut.
Last survey on record
May 6, 2025
552 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.62 | 3.64 |
| Registered-nurse hours per resident day | 0.48 | — |
| Annual nurse turnover | 40.0% | 40.1% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
- Fines
- $24,418 across 2 penalties
Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G27.7% | H— | I— |
| No harm, potential for more than minimal | D1661.5% | E311.5% | F13.8% |
| No harm, potential for minimal | A— | B311.5% | C13.8% |
Most frequently cited here
In CMS’s current monthly file.
- F6893×
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- F6562×
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- F8122×
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F8802×
Provide and implement an infection prevention and control program.
- F5681×
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
In the surveyor’s words
From the most serious findings on record at Village Crest Center for Health & Rehabilitation, in the surveyor’s own words.
- Actual harm, isolatedF689Aug 3, 2026
Based on observation, clinical record review, facility documentation review, facility policy review, and interviews for one resident (Resident #1) reviewed for accidents, the facility failed to ensure the resident was transferred in accordance with the plan of care. The failure resulted in a resident to fall and a right tibial and trimalleolar (three ankle bones) fracture. The findings include: Resident #1's diagnoses included atrial fibrillation, osteoporosis, muscle weakness, and anxiety. The Quarterly Medicare Minimum Data Set (MDS) assessment dated [DATE] identified Resident #1 had a Brief Interview for Mental Status (BIMS) score of eight out of fifteen (8/15), indicative of moderate cognitive impairment and was dependent assistance with ADL's and transfers. […]
- Actual harm, isolatedF689May 6, 2025
51183 Based on interviews, review of the clinical record, facility documentation, and facility policy for 1 of 5 residents (Resident #24) reviewed for falls, the facility failed to provide a transfer according to physician orders which resulted in a fall with injury and failed ensure all appropriate doors were secured on the locked memory care unit. The findings include: 1. Resident #24's diagnoses included transient cerebral ischemic attack, morbid obesity, and difficulty in walking. […]
- Actual harm, isolatedF689Sep 19, 2024
Based on a review of clinical records, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for accidents, the facility failed to provide adequate assistance during a bed linen change and as a result, the resident rolled out of bed onto the floor sustaining a left hip fracture. The finding includes: Resident #1 had diagnoses that included Alzheimer's disease, generalized muscle weakness, and difficulty walking. Review of Resident #1's side rail evaluation dated 6/14/24 identified the indication and use of the side rails is per the request of Resident #1 and h/her responsible party. […]
- No harm, potential for more than minimal, widespreadF812May 6, 2025
Based on the tour of the Dietary Department and Nourishment Rooms, staff interviews, and review of facility policies, the facility failed to ensure opened items were labeled and dated when opened, food that was expired was discarded and the 3 of 3 nourishment refrigerator/freezer/ice makers were sanitary. The findings included: Tour of the Dietary Department on 4/28/25 at 10:40 AM during the initial walk through with the Dietary Director identified the following: a. 16 hot dog buns were in an opened package and not dated when opened b. 1 loaf of French bread, opened and not dated when opened c. 2 slices of French toast on a plate, covered with plastic wrap and located in the walk in refrigerator and not dated when opened d. 8 donuts in a box that was opened and not dated when opened e. […]
- No harm, potential for more than minimal, patternF791May 6, 2025
Based on observation, review of the clinical record, facility policy and interviews for 1 of 2 residents (Resident #33) reviewed for dental services, the facility failed to ensure timely dental services were provided related to non-restorable teeth. The findings include: Resident #33's diagnoses included weakness and partial paralysis affecting the left side following a stroke, dementia, and depression. The face sheet identified Resident #33's payor source was Medicaid. The Resident Care Plan (RCP) dated 2/14/23 and currently in effect identified Resident #33 had oral/dental health problems related to poor dentition. […]
Read 27 findings in full →The most serious and the most recent: 27 of 109 on record.
Every survey on record
FindingsAt actual harm or above
- Aug 3, 2026Complaint1 finding · 1 harm
- May 6, 2025Standard and complaint14 findings · 1 harm
- Sep 19, 2024Complaint4 findings · 1 harm
- Jul 13, 2023Standard9 findings
- Aug 11, 2021Complaint5 findings
- Jun 23, 2021Standard1 finding
- Jun 28, 2019Complaint1 finding · 1 harm
- Mar 21, 2019Standard4 findings
Show the 10 earlier surveys
- Feb 16, 2018Standard4 findings · 1 harm
- Mar 10, 2017Standard2 findings
- Feb 10, 2016Standard3 findings · 1 harm
- Feb 27, 2015Standard16 findings
- Aug 14, 2014Complaint3 findings · 1 harm
- Mar 14, 2014Standard14 findings
- Feb 25, 2014Complaint7 findings · 1 harm
- Feb 19, 2013—4 findings
- Jan 26, 2012—11 findings · 1 harm
- Dec 16, 2010—6 findings · 1 harm
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
- Guilford House, TheGuilford2 harm findings
- Colonial Health & Rehab Center of Plainfield, LLCPlainfield3 harm findings
- Autumn Lake Healthcare at the WillowsWoodbridge1 harm finding
- Mansfield Center for Nursing and RehabilitationStorrs Mansfield3 harm findings
- Ark Healthcare & Rehabilitation at Governors HouseSimsbury1 harm finding
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