The Eleanor Nursing Care Center

In the surveyor’s words

From the most serious findings on record at The Eleanor Nursing Care Center, in the surveyor’s own words.

• Immediate jeopardy, patternF919Sep 17, 2024

  Based on observation, interview, and record review during the recertification and abbreviated surveys (NY00345570) from 9/5/2024 through 9/17/2024, the facility failed to adequately equip the facility to allow residents to call for staff assistance through a communication system which relays the call directly to a staff member or to a centralized staff work area from each resident's bedside and toilet and bathing facilities, or that each resident was consistently provided an alternate method for communicating needs to staff on 1 of 3 units (Unit 3). Specifically, on 9/10/2024 it was revealed there was no functioning centrally located audible call bell system and the current interim system was not functioning throughout the unit. […]

• No harm, potential for more than minimal, widespreadF908Jul 20, 2026

  Based on observation, staff interview and record review during an abbreviated survey (3095819) on 7/20/2026, the facility did not ensure all mechanical, electrical, and patient care equipment was in safe operating condition. Specifically, records for the preventative maintenance and maintenance of the individual air conditioning and heating units in resident rooms were missing and not provided at time of survey. This was observed on 3 of 3 resident floors. The findings are:During the Abbreviated Survey (3095819) on 7/20/26 between the hours of 10:00 AM and 5:00 PM, it was noted that there are 40 resident rooms on 3 of 3 resident floors and the air conditioning / heating units in 9 resident rooms on 3 of 3 resident floors were observed heavily soiled, and were not functioning. […]

• No harm, potential for more than minimal, widespreadF573Apr 28, 2026

  Based on record review and interviews during a survey, the facility did not ensure the resident's legal representative upon written request was provided with a copy of the resident's medical records within 2 working days for 1 of 3 residents (Resident #117) reviewed for medical records. Specifically, on 3/10/25 Resident #117's representative requested copies of Resident #117 complete medical record. Resident #117's representative submitted an Authorization for Release of Health Information form to the facility on 3/10/25. The facility did not provide Resident #117's representative with copies of the medical records until 4/22/25. […]

• No harm, potential for more than minimal, widespreadF725Apr 28, 2026

  Based on observations,, interviews, and record reviews during the survey, the facility did not ensure that there was adequate staffing to provide nursing and related services to assure resident safety and attain and maintain the highest practicable physical, mental, and psychosocial well-being of each resident as determined by the facility assessment and individual plans of care. Specifically, the actual staffing was reviewed from 03/20-04/20/2026. During that time the staffing did not meet the minimal staffing numbers for nurses on 03/24/2026, 04/01/2026, 04/05/2026, 04/07/2026, and 04/13/2026 for at least one shift. Additionally, the facility had minimal staffing numbers of certified nurse aides on at least one unit and one shift on 28 of the 30 days reviewed. […]

• No harm, potential for more than minimal, widespreadF837Apr 28, 2026

  Based on observation, interview and record review, it was determined the Governing Body failed to ensure consistent and responsible management of the facility. Specifically, 1) the facility has had a change in Director of Nursing seven times in the last two (2) years. 2) the facility has had 3 Administrators in the last two years. 3) The facility had 11 repeat deficiencies from the recertification survey of 05/06/2025, and 12 repeat deficiencies from the recertification survey of 09/17/2024. […]