Every finding on record at Shepherd of the Valley Poland

Based on record review and interview, the facility failed to ensure Resident #32 had appropriate supports in place for discharge to include discharge medications. This affected one (Resident #32) of three residents reviewed for discharge planning. The facility census was 31. Findings include:Review of Resident #32's medical record revealed the resident was admitted on [DATE] and discharged on 01/10/26 with diagnoses including chronic systolic congestive heart failure, bipolar disorder and pain in the right knee.Review of Resident #32's admission Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed the resident exhibited intact cognition.Review of Resident #32's progress note dated 01/09/26 at 7:53 P.M. revealed Nurse Practitioner (NP) #808 provided new orders for doxycycline 100 mg by mouth twice a day for ten days and prednisone 20 mg by mouth daily for 10 days. The resident was okay for discharge and was notified of the new orders.Review of Resident #32's progress note dated 01/10/26 at 1:45 P.M. revealed the nurse reviewed the discharge instructions and medications with the resident and the resident's husband. The discharge folder was given to the resident and all paperwork signed. The resident left via a wheelchair per a private vehicle with the husband. All belongings were sent with the resident. Review of Resident #32's Resident Discharge Plan and Needs assessment dated [DATE] revealed the medications were reviewed with the resident/family. Telephone interview on 05/08/26 at 10:19 A.M. with Registered Nurse (RN) #806 confirmed she discharged Resident #32 home and went over the medications. RN #806 confirmed she did not call prescriptions to the pharmacy to ensure Resident #32 could get the correct medications as ordered for discharge. RN #806 stated she thought another nurse during the week might have called in the prescriptions.Telephone interview on 05/08/26 at 10:33 A.M. with NP #808 revealed she only wrote the orders, and the nursing staff always called the pharmacy to order the home medications. Review of the Transfer and Discharge facility policy, updated 11/20/23, revealed it was the policy of the facility to ensure that residents discharging from the facility receive adequate preparation, and information to make the transfer as safe and orderly as possible. The deficiency represents non-compliance investigated under Complaint Number #2983814.

Based on observation, review of the medical record, interview with staff, and review of the facility policy, the facility failed to ensure Resident #1 was shaved per his preferences. This affected one resident (Resident #1) of two reviewed for activities of daily living.Findings Include:Review of the medical record revealed Resident #1 was admitted to the facility on [DATE]. Diagnoses included acute respiratory failure, pneumonia, retention of urine, acute cough, radiculopathy, hypertension, glaucoma, heart failure, atherosclerotic heart disease, hyperlipidemia, and chronic kidney disease.Review of the physician's orders revealed Resident #1 had an order for Plavix (blood thinner) 10 milligrams once daily dated 09/04/25.Review of the plan of care dated 09/04/25 revealed Resident #1 was on Plavix and was at risk for bleeding and irregular clotting. Interventions included to use caution when shaving. The care plan further revealed the resident had an ADL self-care performance deficit related to disease processes with interventions for set up and supervision of one staff for personal hygiene and for staff to understand the residents daily preferences and abilities could fluctuate. Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #1 had intact cognition.Review of the medical record revealed no documented evidence that Resident #1 was shaved during his time at the facility. On 09/15/25 at 1:49 P.M. an interview with Resident #1 revealed he wanted to be shaved, but nobody would shave him because he was on a blood thinner. He stated he felt bad that he had not been shaved. Observation at this time revealed his beard was approximately a quarter inch long.On 09/15/25 at 2:00 P.M. an interview with Licensed Practical Nurse #125 verified Resident #1 needed shaved. She stated he was on a blood thinner, so a nurse had to shave him. On 09/16/25 at 8:49 A.M. an interview with Resident #1 revealed he was thankful to be shaved and he felt so much better. Review of the facility policy titled, Shaving the Resident, dated 08/15/12 revealed the policy was to promote cleanliness and to provide skin care safety.

Based on observation, review of the medical record, and interview with staff, the facility failed to ensure the portable oxygen tank for Resident #1 was working properly. This affected one resident (Resident #1) of two residents (Resident #1 and #31) who received oxygen therapy.Findings Include:Review of the medical record revealed Resident #1 was admitted to the facility on [DATE]. Diagnoses included acute respiratory failure, pneumonia, retention of urine, acute cough, radiculopathy, hypertension, glaucoma, heart failure, atherosclerotic heart disease, hyperlipidemia, and chronic kidney disease.Review of the physician's orders revealed Resident #1 had an order dated 09/10/25 to wean off oxygen but keep oxygen saturation at 92 precent (normal ranges from 95% to 100%). Review of the admission Minimum Data Set assessment dated [DATE] revealed Resident #1 had intact cognition and was receiving oxygen therapy.Observation on 09/15/25 at 2:00 P.M. revealed Resident #1 was short of breath while speaking. Further observation revealed his nasal cannula was attached to a portable oxygen tank. The dial on the oxygen tank indicating the amount of oxygen inside the tank was in the red area which indicated it was either empty or turned off. Licensed Practical Nurse #125 checked his oxygen saturation, and it was reading 85 percent (%), she picked up his oxygen tank from the back of his wheelchair and pressed a button, and they gauge moved. After a couple seconds Resident #1's oxygen saturation increased to 89%. An interview at this time with Licensed Practical Nurse #125 verified the oxygen tank was not working when Resident #1 was attempting to utilize the oxygen to maintain his oxygen saturation, and that his oxygen saturation was low at 85%. Review of the facility policy titled, Oxygen Administration, dated 10/10/24 revealed the purpose of the policy was to provide guidelines for safe oxygen administration.

Based on closed record review, review of emergency room /hospital records, policy review, and interview the facility failed to adequately monitor and provide timely and necessary care and services for an acute change in condition for Resident #27. Actual harm occurred beginning on [DATE] when Resident #27, who had chronic Stage 3 kidney disease, was noted to have an acute change in condition (nausea, vomiting, diarrhea, fatigue and decreased appetite) that was not adequately treated. Between [DATE] and [DATE], the resident continued to exhibit a deterioration in condition including hypotension, poor oral intake and nausea/vomiting and diarrhea. The resident was transported to the emergency roiagnom on [DATE] and admitted to the intensive care unit with diagnoses of sepsis, acute kidney injury, primary hypertension, hyperlipidemia, benign essential tremors, and atrial fibrillation. Diagnoses of dehydration, urinary retention and diarrhea were pertinent upon presentation to the emergency room . The resident expired two days later with cause of death being multiple organ failure, severe lactic acidemia requiring hemodialysis, acute kidney injury, and colitis. This affected one resident (#27) of three residents reviewed for incontinence. The facility census was 26. Findings include: Review of Resident #27's closed medical record revealed a [DATE] admission for skilled rehabilitative services following a hospitalization for a right total knee replacement that was performed on [DATE]. Resident #27 had diagnoses including chronic kidney disease (CKD) Stage 3 (moderate to severe kidney damage), encounter for orthopedic aftercare right knee replacement, vertigo, hypertension, gout, hyperlipidemia, Vitamin D deficiency, obesity, restless leg syndrome, major depressive disorder, unilateral primary osteoarthritis of the right knee, tremor, anxiety disorders and a personal history of a pulmonary embolism. Review of the admission physician's orders included orders for Acetaminophen Tablet give 650 milligrams (mg) by mouth every four hours as needed for mild pain (may give (2) two tablets to equal 650 mg every four hours) as needed. Oxycodone HCl Oral Tablet 5 MG (Oxycodone HCl), narcotic, one tablet by mouth every four hours as needed for pain - moderate related to encounter for orthopedic aftercare AND give two tablets by mouth every four hours as needed for pain - severe related to encounter for orthopedic aftercare, regular diet/regular texture, Simvastatin 40 mg at bedtime, Eliquis, anticoagulant, 2.5 mg related to a personal history of pulmonary embolism, snack at bedtime, occupational and physical therapy evaluation and treat, Propranolol HCl Oral Tablet 10 mg one tablet by mouth two times a day related to essential primary hypertension with parameters to hold for systolic blood pressure less than 100 mmHg, Lisinopril-Hydrochlorothiazide ,d+[DATE] mg one tablet by mouth one time a day related to essential primary hypertension with parameters to hold for systolic blood pressure less than 100 mmHg. The resident had orders for laboratory testing including a complete blood count with differential weekly on Mondays for four weeks starting [DATE] through [DATE], a complete metabolic panel weekly on Mondays for four weeks ([DATE] through [DATE]), and weigh resident every week for four weeks on Monday [DATE]-[DATE]. On [DATE] an order was written for Loperamide HCl Capsule 2 mg, one capsule by mouth as needed for loose stool. May give one capsule following each loose stool. Not to exceed eight capsules per day. Review of Brief Interview for Mental Status (BIMS) assessment dated [DATE] revealed the resident as independent for decision making and no cognitive deficits with a 15 out of 15 BIMS score. Review of a Dehydration Risk Evaluation dated [DATE] included the resident had dementia, congestive heart failure, diabetes, renal disease, and liver disease. Dehydration Risk Score was two. When the score value was four or above the resident was at risk for dehydration. Review of a nurse practitioner's initial visit note dated [DATE] with Resident #27 on [DATE] revealed the resident initially presented to the hospital on [DATE] for a right total knee arthroplasty. There were no complications during surgery. Follow up at the surgeon's office on [DATE]. Today, she was seen and examined sitting in a wheelchair in no apparent distress. The resident described her pain as a 5-,d+[DATE]. She does have some edema to her affected leg. No other complaints at this time. Mouth: mucous membranes moist, no obvious oral sores. Chronic Kidney Disease (CKD): Creatinine 1.7 in hospital, baseline appears to be 1.5. Continue to monitor labs. Hypertension: Continue: Lisinopril, Hydrochlorothiazide. Monitor blood pressures and adjust medications as needed. Tremors: Present at baseline. Continue Propranolol. Review of laboratory testing revealed Resident #27 had a creatine level (waste product in body excreted in urine), of 1.7 milligrams per deciliter (mg/dl) normal level 0XXX,d+[DATE].5 mg/dl, on [DATE] with an estimated Glomerular Filtration rate (EGFR), (a test that estimates how well your kidneys were filtering waste and extra water) of 30 milliliters/minute (ml/min) (normal >60). On [DATE] the creatinine level was 1.6 mg/dl and EGFR 33 prior to admission to the facility. Laboratory testing [DATE] revealed a creatinine of 1.7 mg/dl and EGFR 28.1 ml/min. Review of the electronic medical record (EMR) revealed on [DATE] the physician reviewed the Complete Blood Count/Comprehensive Metabolic Panel and ordered an Iron Profile for [DATE]. The physician did not see/assess Resident #27 during her stay at the facility. Review of nurse practitioner note dated [DATE] at 9:14 A.M. revealed the resident had no complaints of nausea, vomiting or diarrhea. The [DATE] laboratory test was reviewed. Review of the physical therapy notes revealed on [DATE] the resident was seen at 9:25 A.M. The note included Resident #27 complained of increased fatigue throughout. Review of the resident meal intake percentage in the Certified Nurse Aide (CNA) electronic medical record (EMR) revealed between [DATE] admission and breakfast on [DATE] the resident ate ,d+[DATE]% of her meal once, ,d+[DATE]% of five meals and ,d+[DATE]% of 11 meals. The resident ate zero to 25% of her lunch on [DATE]. Review of a nurse's note dated [DATE] at 1:31 P.M. by Licensed Practical Nurse (LPN) #82 included Gastrointestinal Note: Resident had a bout of watery diarrhea. tested for both COVID and the influenza, both test results were negative. Nutrition: Taking nutrition and hydration orally. No complaints of thirst. No signs /symptoms of a swallowing disorder. The resident's mucous membranes were moist. Vital signs within normal limits. Review of the bowel record in the EMR revealed the resident was continent of bowel until [DATE]. She had a large, formed continent stool [DATE] at 12:12 P.M. A large loose/diarrhea stool was documented at 2:11 P.M., and a medium loose/diarrhea at 2:11 P.M. Review of the resident meal tracker revealed a zero for supper ,d+[DATE]% was eaten on [DATE]. She had a large loose/ diarrhea stool at 6:18 P.M. and 500 milliliters (ml) of fluid intake documented for the day. Review of an alert note by LPN #82 dated [DATE] at 6:18 P.M. revealed Resident #27 ate 50% or less for two or more meals in the day. Resident is encouraged to increase her intake. Did have a bout of nausea, diarrhea, and emesis. Review of the facility's standing house orders revised on [DATE] included the following orders may be initiated without contacting the physician. The physician must be contacted if orders are used for allergic reaction, hyperglycemia, chest pain, discomfort, or oxygen is initiated. The orders included for diarrhea Imodium for diarrhea one tablet after each loose stool not to exceed eight doses in 24 hours and for nausea and vomiting Phenergan 25 mg intramuscular (IM) every four hours for nausea vomiting, if no improvement in 24 hours notify physician. Review of the medical record revealed there was no evidence medications were initiated for nausea, vomiting and diarrhea on [DATE] to Resident #27. Review of the medical record for Resident #27 revealed resident ate ,d+[DATE]% of her breakfast on [DATE]. Review of Resident #27's care conference dated [DATE] at 10:00 A.M. revealed the resident's daughter joined by phone. The note included Resident #27 stated she has been having diarrhea for the last recent few days and daughter had questions re: blood work done in hospital. Nursing notified of questions. Review of the signature sheet revealed the social worker, physical therapy assistant and dietary were present at the meeting. Nursing was not present. Review of a Health Status Note by Registered Nurse (RN) #80 dated [DATE] at 10:30 A.M. revealed the resident reported that she has been having loose stools this weekend and upset stomach. This was reported to physician via secure conversation. An order was written for as needed Imodium for diarrhea at 11:06 A.M. There was no evidence of the Imodium being administered. Review of a physical therapy note dated [DATE] timed 10:00 A.M. till 10:44 A.M. by Physical Therapy Assistant, Therapy Manager #129 included the writer attending the resident's care conference where the resident reported an increase in diarrhea and difficulty with pain management. Discussed new signs and symptoms with nursing for further assessment and possible orders for antidiarrheal medication. Resident continued to be unable to get out of bed today due to complaint of increased weakness and uncontrolled diarrhea. Discussed Tylenol for breakthrough pain to avoid upset stomach. Applied ice to right knee for pain management. Review of the EMR revealed the resident was incontinent of a large loose/diarrhea stool documented on [DATE] at 11:36 A.M. Review of the medication administration record (MAR) revealed the resident's morning anti-hypertensive medications Lisinopril and Propranolol were held on [DATE] for a systolic blood pressure less than 100. Her blood pressure was documented to be ,d+[DATE] (hypotensive). Record review revealed no evidence the physician or nurse practitioner were notified at this time. Review of the resident meal tracker revealed a zero for lunch ,d+[DATE]% was eaten on [DATE]. Review of an Occupational Therapy Assistant #130 note dated [DATE] at 2:20 P.M. revealed the resident missed a session due to an episode of vomiting and repeated episodes of diarrhea when attempting to move. Review of Nurse Skilled Evaluation note dated [DATE] at 3:40 P.M. written by the Director of Nursing revealed the resident's blood pressure was ,d+[DATE] at 12:28 P.M. in the lying position, pulse 74 beats per minute, respirations 18 per minute, temperature 97.4 degrees Fahrenheit and oxygen saturation 97%. The resident had stabbing aching pain in the right knee; pain level of five on a scale of ,d+[DATE] with 10 being the worst pain. A cool compress was applied without affect and pain medication was administered. Resident follows commands. Denies weakness, tremors, numbness or tingling. Alert and oriented times three, communicated verbally, speech is clear, able to understand and be understood when speaking. No difficulty breathing. No cough noted. No shortness of breath noted. Abdomen flat, and non-tender. Bowel sounds present times four. Denies indigestion, nausea, vomiting, diarrhea, constipation or bowel incontinence. Taking nutrition and hydration orally. No complaints of thirst. No signs /symptoms of a swallowing disorder. Mucous membranes moist. Resident continent of bladder. Urine clear yellow. Denies urinary complaints. Skin warm and dry, skin color within normal limits and turgor is normal. Right front knee surgical wound incision well approximated. Gait is unsteady. Physical Therapy: Resident continues to participate in therapy as ordered. Physical Therapy: Resident is improving. Occupational therapy: Resident continues to participate in therapy as ordered. Resident #27 is improving. Review of the resident meal tracker revealed a zero for supper ,d+[DATE]% was eaten on [DATE]. The total fluid intake was 460 ml for the day. Review of an Alert Note dated [DATE] by RN #84 indicated Resident #27 ate 50% or less for two or more meals in the day. Resident #27 was encouraged to consume more during her mealtimes, alternatives and snacks offered. Review of the [DATE] 9:15 P.M. Skilled Nurse note dated [DATE] at 9:15 P.M. by LPN #92 revealed a blood pressure of ,d+[DATE]. Vital signs were within normal limits. The assessment had no changes in condition since the 3:40 P.M. assessment. Review of the EMR indicated the resident was incontinent of a large loose/diarrhea stool on [DATE] documented at 6:30 A.M. There was no evidence that Imodium was administered as ordered. Review of the resident meal tracker revealed a zero for breakfast ,d+[DATE]% was eaten [DATE]. Review of note dated [DATE] by Certified Occupational Therapy Assistant (COTA) #130 revealed the resident received therapy between 9:00 A.M. and 9:30 A.M. The resident complained of diarrhea with movement, flat effect, and shallow breathing, Consulted nursing. Blood pressure low, decreased bowel sounds. The resident was returned to room to be sent to the hospital. Review of Physical Therapy note dated [DATE] timed 9:45 A.M. till 10:00 A.M. by Physical Therapy Assistant, Therapy Manager #129 included nursing performed a routine assessment on the resident due to her blood pressure being low the last two days, along with nausea and diarrhea. Blood pressure was ,d+[DATE]. Resident became increasingly short of breath during the assessment. The resident was returned to her room and transferred to ed via sit to stand lift. The resident became incontinent of bowels while standing. The resident had increase fatigue this day. Review of the medication administration record (MAR) dated [DATE] revealed the resident's morning anti-hypertensive medications Lisinopril and Propranolol were held for a systolic blood pressure less than 100. The resident's blood pressure was documented to be ,d+[DATE] (hypotensive). Review of a Health Status Note dated [DATE] at 10:23 A.M. was entered by the Director of Nursing revealed Resident #27 appeared short of breath at rest in therapy room. She was not moving, respirations at 24. Denies upper respiratory illness symptoms. Denies cough, headache, runny nose. Resident was tested for flu and COVID earlier this week and both were negative. Loose stools continue. Oral mucosa was dry, fluids encouraged and given to her. The resident was alert and oriented to person, place, time, and situation, short of breath with speaking. Lungs clear throughout auscultation. Apical regular. Abdomen appeared distended and firm. Bowel sounds were sluggish in four quadrants. Resident has tremoring to hands and arms. Unable to obtain pulse oximetry value. Blood pressure ,d+[DATE] electric cuff, unable to auscultate top systolic number on manual blood pressure read by two nurses. Resident complained of weakness. Daughter and physician notified. Review of the EMR revealed Resident #27 was transported to the hospital on [DATE] at 11:45 A.M. and admitted with acute kidney injury. The resident did not return to the facility following the admission to the hospital. Review of the emergency room documentation dated [DATE] revealed the resident was administered an aerosol treatment in route to the hospital for increased respirations and wheezing. The resident reported abdominal pain for the past two to three days in bilateral lower abdomen, squeezing sensation, increase bloating and distention, associated with diarrhea, one episode of emesis and overall weakness the past couple of days. A cat scan (CT) showed gaseous distended colon with minimal fluid levels likely diarrheal state, proctitis, enterocolitis, moderate distention of the bladder concerning for retention, bilateral hydronephrosis, right greater than left. The resident's white blood cell count was elevated at 21.4 concerning for infectious process. The resident's blood urea nitrogen (BUN) was elevated to 128 with a 4.0 creatinine, and 5.5 potassium (normal 3XXX,d+[DATE].0). Nephrology was consulted due to acute kidney injury, and they believed the resident's condition (abnormal laboratory testing) was due to dehydration. Lactic acid was 3.2 and resident received 3.3 liters of fluids. The resident was started on Doxycycline and Ceftriaxone antibiotics for possible pneumonia. A central line catheter and (urinary) Foley catheter were inserted in the emergency room . The resident was admitted to the intensive care unit (ICU) with diagnoses of sepsis, acute kidney injury, primary hypertension, hyperlipidemia, benign essential tremor, and atrial fibrillation. Diagnoses of dehydration, urinary retention and diarrhea were pertinent to the emergency room visit. Review of hospital records revealed Resident #27 had dark brown liquid, extremely foul-smelling stool, and scant urinary output on [DATE]. During hemodialysis on [DATE] via a temporary dialysis catheter, the resident converted to atrial fibrillation and the dialysis was stopped. On [DATE] laboratory testing showed worsened uremia. Blood cultures were negative, stool testing was negative for Clostridium Difficile (C-Diff) and positive for occult blood. On [DATE] the resident continued to have high volume stool output. The resident required vasopressin and norepinephrine to maintain her blood pressure. The resident was administered one unit of blood for a 5.7 hemoglobin that was obtained on [DATE] at 4:44 A.M. and remained in intensive care with shock and renal failure. Resident #27 passed away in the hospital on [DATE] at 3:56 P.M. with a preliminary cause of death documented as colitis. The resident's death certificate listed the causes of death as multiple organ failure, severe lactic acidemia requiring hemodialysis, acute kidney injury, and colitis. An interview on [DATE] at 5:51 P.M. with Resident #27's daughter revealed her mom complained of diarrhea on [DATE] and her speech was slurred. When she told the nurse, her solution was to put her to bed to rest. During the care conference on [DATE] she brought up the slurred speech and diarrhea. On [DATE], her mom told her they left her in an incontinence brief soiled for about an hour. She tried calling the nurse's station and the phone would act like it was picked up and then was disconnected. No one answered. She stated she called the Director of Nursing to have her go check on her around 9:00 A.M. She stated she then received a call from the facility that they were sending the resident to the hospital. She stated her mom was coherent but hallucinating at the hospital. An interview on [DATE] at 10:21 A.M. with Nurse Practitioner (NP) #131 revealed she visited the resident twice while the resident was in the facility. The NP stated the resident had no complaints of nausea, vomiting, diarrhea on [DATE] in the morning and this had been her last contact with the resident. The NP was aware the resident had chronic kidney disease and only one kidney. The NP stated if she had been aware/notified of the resident having diarrhea and not eating, she would have spoken to the physician and sent the resident to the emergency room or provided intravenous fluids. The NP verified a creatinine level of 4.0 and BUN of 128 reflected the resident was grossly dehydrated. During an interview with the Medical Director (MD) on [DATE] at 11:18 A.M. the MD shared course of treatment for a resident would clearly depend on how the resident was feeling as to what she would do. The MD stated she would want to determine if maybe the symptoms were a one-day stomach bug. The MD revealed medications such as Imodium (for diarrhea) and Phenergan (for nausea/vomiting) would be used to treat the symptoms and if symptoms persist, she would push fluids and watch the resident. The Medical Director verified the standing orders for Imodium and Phenergan could be administered to a resident without calling her. The MD revealed if a resident continued symptoms into a second day, she would expect to be notified. If the resident was progressively worse, she would send the resident to the hospital. Symptomatic management included to try to push fluids and watch. During the interview, the MD verified a creatinine level of 4.0 and BUN of 128 were indicative of dehydration. An interview on [DATE] at 4:53 P.M. with Licensed Practical Nurse (LPN) #82 revealed she worked day shift on [DATE] and [DATE]. On [DATE], Resident #27 was sick, and they did a flu and COVID test. She listened to the resident's bowel sounds. She stated the aides had reported the resident was not feeling well and having emesis and diarrhea. The LPN was unable to state why she did not administer any Phenergan or Imodium to the resident during this time. She was aware they were on the standing orders and stated she had initiated them in the past for other residents. The LPN revealed when she got the automatic alert on the EMR she would know the resident had eaten half of two meals or less, but stated she was unaware the resident had consumed none of the meals during this time. On [DATE] the LPN stated she was passing medications that morning and one of the physical therapy assistants came and asked her to assess Resident #27. The LPN stated she went to the therapy room. Resident #27 was short of breath, having a hard time in therapy and she really couldn't talk. The resident looked bad, and she stated she was shocked the resident was in there in that condition. The LPN revealed she didn't remember anyone saying the resident had diarrhea that morning. The LPN stated after assessing the resident she went and got the Director of Nursing (DON). An interview on [DATE] at 5:15 P.M. with Registered Nurse (RN) #80 revealed she had cared for Resident #27 during her stay, was doing the resident's knee dressing, and she asked her how she was doing. The resident reported she was having diarrhea, and the RN told the resident she would let the physician know. The RN stated sent a secure message via Point Click Care (PCC) EMR to the physician on [DATE] at 10:30 A.M. to notify her the resident was having diarrhea and an upset stomach. An order for Imodium was obtained at 11:06 A.M. when the physician replied. An interview on [DATE] at 5:45 P.M. with RN #84 revealed she received an alert if a resident eats 50 % or less two or more meals that day. In regard to Resident #27, the RN revealed she was unaware the resident had consumed no meals (lunch and supper) during the resident's stay. An interview on [DATE] at 5:52 P.M. with Certified Nursing Assistant (CNA) #70 revealed she could not remember Resident #27. An interview on [DATE] at 10:18 A.M. with CNA #65 revealed she worked [DATE] and had provided care to Resident #27. The CNA revealed the resident had diarrhea and she assisted the resident to get cleaned up and dressed before going to therapy on this date. The CNA revealed she had Certified Occupational Therapy Assistant (COTA) #130 come to the resident's room so the COTA could work with getting the resident out of bed with a walker. The CNA was aware the resident was transferred to the hospital later on this date. On [DATE] at 1:21 P.M. a follow up interview with the Medical Director (MD) revealed she had reviewed Resident #27's medical record. The MD revealed it was less than 48 hours from the first lunch the resident missed until she was transferred to the hospital. She stated the first day a resident has a change, sometimes we do not give anything. The second day she only had one bowel movement documented so the staff or resident may not have thought the Imodium was needed. The resident may or may not have needed it. The MD could not answer whether the administration of medication for nausea would have prevented the resident's low meal intake. The MD verified she was not notified of the five meals marked as zero (not eaten). The MD also verified she had not personally assessed the resident during her stay in the facility. She stated she visited resident's on Fridays and stated Resident #27 must have arrived after she left. The MD revealed she would have been aware of the resident's kidney function from the NP. She would have expected the resident's creatinine to be around 2.0 (elevated) when she went to the emergency room and stated possible urinary retention could affect renal function. She also indicated a white blood cell count of 21 and an infection somewhere could affect kidney function. The MD felt there were contributing factors not just the nausea, vomiting, diarrhea that affected the resident's overall condition. The MD revealed, in hindsight, if she did know what was going to happen with the resident, she would have done something more. She verified the staff could have administered Imodium or Phenergan at any time but stated she could not answer if this would have made a difference (in the outcome to the resident). Interviews on [DATE] between 2:39 P.M. and 3:24 P.M. with COTA #130 and CNA's #67, #69 and #73 revealed they could not remember Resident #27. An interview on [DATE] at 3:34 P.M. with Physical Therapy Assistant (PTA) #129 revealed Resident #27 had increased fatigue due to activity. PTA #129 revealed she was present at the resident's care conference meeting that was held in the resident's room. The resident was in bed because she had diarrhea when she moved. PTA #129 stated she discussed the concerns from the care conference with RN #80 in her office following the conference. Review of facilities Notification of Change in Resident Condition Policy dated [DATE] revealed to promptly notify the attending physician of changes in resident's medical condition. This deficiency represents non-compliance investigated under Complaint Number OH00160184.

Based on record review and interview, the facility failed to ensure the physician was notified of weight gain, low blood pressure and a change in appetite. This affected two (Resident's #5 and #27) of six residents reviewed for notification of changes. The census was 26. Findings include: 1. Review of Resident #5's medical record revealed an 11/20/24 admission with diagnoses including fractured right femur, moderate protein calorie malnutrition, heart failure, asthma, acute cholecystitis, hypertension, hyperlipidemia, atherosclerotic heart disease, paroxysmal atrial fibrillation, anemia, and gastroesophageal heart disease. Review of the 11/27/24 Admission Minimum Data Set Assessment revealed the resident was independent for daily decision making, had an active diagnosis of heart failure and received opioid medication. Physician orders included an admission order to notify the physician if you have a weight gain two pounds in a day or three to five pounds in one week everyday and document weight and notify physician. Review of the weight record revealed on 12/05/24 the resident weighed 162.8 pounds. On 12/06/24 the resident weighed 166 pounds, a 3.2 pound weight gain. Review of the record revealed no evidence of the physician being notified of a greater than two pound weight gain. The resident gained 3.2 pounds in one day. Interview 12/20/24 at 5:32 P.M. with the Director of Nursing revealed there was no evidence of the physician being notified of the weight gain of 3.2 pounds. The Director of Nursing included she had the weight gain on the rounds sheet but did not document the notification as ordered. 2. Review of Resident #27's closed medical record revealed a 10/25/24 admission for skilled rehabilitative services following a hospitalization for a right total knee replacement that was performed on 10/23/24. Resident #27 had diagnoses including chronic kidney disease (CKD) Stage 3 (moderate to severe kidney damage), encounter for orthopedic aftercare right knee replacement, vertigo, hypertension, gout, hyperlipidemia, Vitamin D deficiency, obesity, restless leg syndrome, major depressive disorder, unilateral primary osteoarthritis of the right knee, tremor, anxiety disorders and a personal history of a pulmonary embolism. Review of the admission physician's orders included orders for regular diet/regular texture, Propranolol HCl Oral Tablet 10 mg one tablet by mouth two times a day related to essential primary hypertension with parameters to hold for systolic blood pressure less than 100 mmHg, Lisinopril-Hydrochlorothiazide 20-25 mg one tablet by mouth one time a day related to essential primary hypertension with parameters to hold for systolic blood pressure less than 100 mmHg. Review of Brief Interview for Mental Status (BIMS) assessment dated [DATE] revealed the resident as independent for decision making and no cognitive deficits with a 15 out of 15 BIMS score. Review of the resident meal intake percentage in the Certified Nurse Aide (CNA) electronic medical record (EMR) revealed between 10/25/24 admission and breakfast on 10/30/24 the resident ate 26-50% of her meal once, 51-75% of five meals and 76-100% of 11 meals. The resident ate zero to 25% of her lunch on 10/30/24. Review of a nurse's note dated 10/30/24 at 1:31 P.M. by Licensed Practical Nurse (LPN) #82 included Gastrointestinal Note: Resident had a bout of watery diarrhea. tested for both COVID and the influenza, both test results were negative. Nutrition: Taking nutrition and hydration orally. No complaints of thirst. No signs /symptoms of a swallowing disorder. The resident's mucous membranes were moist. Vital signs within normal limits. Review of the resident meal tracker revealed a zero for supper 0-25% was eaten on 10/30/24. She had a large loose/ diarrhea stool at 6:18 P.M. and 500 milliliters (ml) of fluid intake documented for the day. Review of an alert note by LPN #82 dated 10/30/24 at 6:18 P.M. revealed Resident #27 ate 50% or less for two or more meals in the day. Resident is encouraged to increase her intake. Review of the medical record for Resident #27 revealed resident ate 51-75% of her breakfast on 10/31/24. Review of a Health Status Note by Registered Nurse (RN) #80 dated 10/31/24 at 10:30 A.M. revealed the resident reported that she has been having loose stools this weekend and upset stomach. This was reported to physician via secure conversation. An order was written for as needed Imodium for diarrhea at 11:06 A.M. There was no evidence of the Imodium being administered. There was no evidence of the physician being notified of the change in meal intake. Review of the medication administration record (MAR) revealed the resident's morning anti-hypertensive medications Lisinopril and Propranolol were held on 10/31/24 for a systolic blood pressure less than 100. Her blood pressure was documented to be 87/50 (hypotensive). Record review revealed no evidence the physician or nurse practitioner were notified at this time. Review of the resident meal tracker revealed a zero for lunch 0-25% was eaten on 10/31/24. Review of the resident meal tracker revealed a zero for supper 0-25% was eaten on 10/31/24. The total fluid intake was 460 ml for the day. Review of an Alert Note dated 10/31/24 by RN #84 indicated Resident #27 ate 50% or less for two or more meals in the day. Resident #27 was encouraged to consume more during her mealtimes, alternatives and snacks offered. There was no evidence of the physician being notified of the second alert for decreased meal intake. Review of the resident meal tracker revealed a zero for breakfast 0-25% was eaten 11/01/24. There was no evidence of the physician being notified of a poor appetite for five of the last six meals. During an interview with the Medical Director (MD) on 12/19/24 at 11:18 A.M. the MD verified she was not made aware of the decreased meal intake and hypertensive medications being held. Review of facilities Notification of Change in Resident Condition Policy dated 05/21/15 revealed to promptly notify the attending physician of changes in resident's medical condition. This deficiency represents non-compliance investigated under Complaint Number OH00160184.

Based on observations, interviews, record review, and facility policy review, the facility failed to provide the physician ordered liquid consistency to one resident (#3) of two residents reviewed for diet waivers. The facility census was 29. Findings include: Record review for Resident #3 revealed an admitted [DATE]. Diagnoses included vascular dementia, pneumonitis due to inhalation of food and vomit, pharyngeal phase dysphagia (difficulty in swallowing), moderate protein calorie malnutrition, and respiratory failure with hypoxia (lack of adequate oxygen in the blood). Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #3 was severely cognitively impaired, independent with staff assistance for set up for eating?, on a prescribed weight loss regimen, and had no swallowing concerns. Review of facility document titled Determination to Ignore Medical Advice of a Modified Diet or Fluids and Release of Liability, dated 12/23/22, revealed the speech therapist had recommended honey thick liquids for Resident #3; however, Resident #3 was requesting regular water, regular coffee, and regular tea on occasion despite the high risk for serious negative health outcome, such as aspiration, which could result in serious pulmonary complications and possible death. Resident #3 acknowledged by signature on 12/23/22 a full understanding of the risks of the decision to not follow the diet as ordered and released the liability from the facility for not following medical advice. Review of the care plan dated 01/10/23 revealed Resident #3 was at risk for a decline in nutritional status due to dementia and dysphagia. Interventions included provide diet as ordered. Review of the care plan dated 01/11/23 revealed Resident #3 was at risk for aspiration related to the dietary waiver signed to allow thin coffee, hot tea, and water despite order for honey thick liquids. Interventions included monitoring for signs and symptoms of aspiration, which included fever, coughing, gurgling voice at or after a meal, and excessive drooling. Record review of the active physician orders for Resident #3 revealed a no added salt (NAS) mechanical soft honey thick liquids diet dated 1/18/23. Review of dietary breakfast tray card dated 05/30/23 revealed Resident #3 was on a regular mechanical soft honey thick liquid diet. Observation on 05/30/23 at 8:10 A.M. revealed Resident #3 non-thickened orange juice for breakfast. Interview at the time of observation with State tested Nursing Assistant (STNA) #365 confirmed the non-thickened orange juice and stated Resident #3 had a waiver for thin liquids. Observation on 05/31/23 at 8:53 A.M. revealed Resident #3 had an opened snack pack of mandarin oranges packed in juice on her breakfast tray. Interview at the time of observation with Registered Nurse #341 confirmed the mandarin oranges were in non-thickened juice and stated Resident #3 had a diet waiver for thin liquids. Interview on 05/31/23 at 9:40 A.M. with Dietitian #319 confirmed Resident #3's diet waiver was for thin water, coffee, and tea and all other liquids should be thickened to honey consistency. Dietitian #319 stated there was no good way of communicating to other staff members what the diet waivers state for those residents who have them. Interview and observation on 05/31/23 at 5:10 P.M. with the Director of Nursing (DON) revealed what should be and should not be thickened should be noted in the diet order, special instructions, or task section of the electronic medical record. Upon observation of the diet order, special instructions section, and the task section of the electronic medical record for Resident #3, the DON confirmed what liquids should and should not be thickened for Resident #3 was not in the diet order, special instruction, or tasks section of the electronic medical record. Review of the facility policy titled Thickened Liquids, dated January 2009, revealed residents requiring thickened liquids shall receive a consistency appropriate to meet their needs with the least risk of aspiration.

Based on observation, record review and interview the facility failed to ensure Resident #11's [MEDICATION(S)] long acting insulin was not expired and failed to discard the insulin twenty-eight days after initial use per the manufacturer directions. This affected one resident (#11) of three residents residing on the 100 hall who received insulin. Findings include: Review of Resident #11's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of Resident #11's physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of Resident #11's medication administration records from [DATE] to [DATE] revealed the resident's [MEDICATION(S)] insulin was administered nightly. On [DATE] at 12:36 P.M. observation of the red medication storage cart with Registered Nurse (RN) #801 revealed Resident #11's [MEDICATION(S)] long acting insulin was dated as first used on [DATE]. On [DATE] at 12:40 P.M. interview with RN #801 revealed Resident #11's insulin expired on [DATE] and the facility did not currently have additional [MEDICATION(S)] insulin for the resident's use. She indicated she would have to call the pharmacy for the [MEDICATION(S)] long acting insulin since the current insulin was expired for approximately nine days and was being administered to the resident nightly.

Based on record review, observation and interview the facility failed to ensure dignified grooming services were provided for Resident #20. This affected one of one resident reviewed for dignity. The facility census was 27. Findings include: A record review was conducted for Resident #20 who was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. The annual Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #20 was severely cognitively impaired, had not refused care, no behaviors, and required the physical assistance of one staff for hygiene and grooming and extensive assistance of one staff for toileting, dressing, bed mobility and transfers. The plan of care with an initial date of 06/22/17 indicated Resident #20 needed assistance with personal hygiene. Observation and interview was conducted on 04/10/19 from 9:38 A.M. to 9:58 A.M. of Resident #20 sitting in her wheelchair in her room. She was alert and oriented to person and disoriented to time and place. Resident #20 demonstrated reciprocal conversation answering questions slowly but appropriately to the context. On the right side of her chin were two clusters of at least six half-inch, white hairs protruding from her chin. On the left, underside of her chin was an approximately three inch long white hair growing from her skin. Across the surface of her chin and upper lip were multiple single white hairs approximately one fourth to one half inch in length. When asked how she felt about her facial hair she responded by touching the hair clusters and saying that she did not like having it on her face or how it felt but she did not know what to do about it. Interview was conducted on 04/10/19 at from 10:01 A.M. with Licensed Practical Nurse #302 who verified Resident #20's facial hair. LPN #302 indicated that she would make sure she received grooming to address the facial hair. Record review of the Progress Notes dated 03/05/19 through 04/09/19 indicated there were no documented refusals of facial hair removal during personal hygiene. A Progress Note dated 04/10/19 at 10:34 A.M. by LPN #302 revealed Resident #20 was offered care for facial hair removal and allowed the nurse to trim her facial hair.

Based on interview, record review, review of facility self-reported incident report dated 03/09/18 and review of facility policy for Misappropriation, the facility failed to prevent misappropriation of controlled substances. This affected one resident (Resident #9) of two residents reviewed for misappropriation. The facility census was 27. Findings include: Review of open medical records for Resident #9 revealed, on 04/27/17, Resident #9 was admitted to the facility with [DIAGNOSES REDACTED]. physician's orders [REDACTED]. Review of an annual minimum data set (MDS) 3.0 assessment dated [DATE] revealed Resident #9 had intact cognition. Interview on 04/09/19 at 9:38 A.M. with Resident #9 revealed she could not recall having any concerns or issues related to her medications. Review of medication administration records revealed, on 03/09/18 at 8:00 A.M.; 12:00 P.M. and 4:00 P.M. scheduled doses of [MEDICATION NAME] were not administered to Resident #9 because the medication was not available at the time and other ordered medications needed to be administered to the resident. Review of Self-Reported Incident Report dated 03/09/18 revealed, on 03/09/18, 60 tablets of [MEDICATION NAME] prescribed for Resident #9 was missing and unaccounted for and the [MEDICATION NAME] was not available for administration to the resident for scheduled doses. Review of the facility investigation dated 03/09/18 revealed, on 03/09/18 Registered Nurse (RN) #300 identified a discrepancy where more than 60 tablets of [MEDICATION NAME] prescribed for Resident #9 were missing and unaccounted for. The investigation indicated, on 03/03/18, the pharmacy had delivered 90 tablets of [MEDICATION NAME] prescribed for Resident #9 to the facility. The investigation revealed Registered Nurse (RN) #301 was suspect to have stolen the missing [MEDICATION NAME] and they reported the concern to law enforcement and state regulatory agencies. During their investigation on 03/09/18, RN #301 failed to participate in the investigation and quit without notice. The allegation was substantiated. Interview on 04/10/19 at 10:25 A.M. with RN #300 revealed, on 03/09/18 around 7:00 A.M., she received a report from the midnight shift nurse informing her Resident #9 was out of [MEDICATION NAME] and she needed to send for a refill to the pharmacy. She stated she contacted the pharmacy who reported they had just sent a refill of 90 tablets of [MEDICATION NAME] for Resident #9 on 03/03/18 and it was too soon to send more without a new order. She stated they searched the medication carts and medication room and were unable to locate any [MEDICATION NAME] prescribed for Resident #9 or the associated controlled drug records and empty blister cards. She stated she reported the missing controlled drugs to the administrator. She reported, at the time, there was no [MEDICATION NAME] tablets available to administer scheduled doses of the medication to Resident #9, so they needed to contact the physician for orders for substitute medication for the resident's pain control which adequately controlled the resident's pain. Interview on 04/11/19 at 9:09 A.M. with the Director of Nursing (DON) verified, on 03/09/18 while working as a nurse at the facility, RN #301 stole more than 60 tablets of [MEDICATION NAME] prescribed for Resident #9. The DON stated, on 03/09/18 during their investigation, they asked RN #301 to submit for drug screening which she declined and left the facility. The DON stated, on 03/09/18, RN #301 quit without notice and walked out of the facility without returning. Review of facility policy Abuse Prohibition revised 09/26/17 revealed the facility developed and implemented the policy to protect the residents of the facility to be free from abuse, neglect, mistreatment, misappropriation of resident property and exploitation with steps to screen and train their staff; prevent, identify, investigate and report potential abuse, neglect and exploitation of residents and to protect the residents of the facility.

Based on observation, record review and interview, the facility failed to ensure hair was properly restrained during meal service. This had the potential to affect all 27 residents residing in the facility who received meal trays with the exception of Resident #182 who received nothing by mouth. The facility census was 28. Findings include: 1. Observation on 02/20/18 at 8:16 A.M. during the breakfast meal revealed Dietary Aide (DA) #1 was wearing a baseball style cap to cover her hair. However, her hair was out from under the ball cap down to her shoulders. Interview on 02/20/18 at 8:16 A.M. with DA #1 verified her hair was out from her ball cap down to her shoulders. Interview on 02/20/18 at 8:20 A.M. with the Director of Nursing (DON) verified DA #1's hair should be contained under the hat. 2. Observation on 02/21/18 at 11:40 A.M. revealed State tested Nursing Assistant (STNA) #20 was observed in the kitchenette serving station without wearing a hairnet while food was in preparation to be served to residents. Interview on 02/21/18 at 12:01 P.M. with STNA #20 verified she had been in the kitchenette serving station and she was not wearing a hairnet. STNA #20 indicated she was obtaining coffee from the coffee machine. She stated she was not aware she needed to wear a hairnet when in the kitchen serving station while food items were prepared for service to residents. Interview on 02/22/18 at 10:00 A.M. with the Director of Nursing (DON) revealed all staff were required to wear hairnets or ball caps to restrain their hair to prevent food contamination in the kitchenette serving stations. Review of the facility policy regarding hair restraints, dated 01/30/04 revealed hair restraints must be worn at all times in kitchens to prevent hair contacting exposed foods, clean equipment and utensils.

Based on record review and interview the facility failed complete an accurate assessment related to medications for Resident #7. The affected one resident (Resident #7) of 15 residents reviewed for comprehensive assessments. Findings Include: Review of Resident #7's medical record revealed the resident was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Review of Resident #7's medication administration records from 12/26/17 to 01/01/18 (the seven day look back review period for the comprehensive assessment) revealed the resident was not administered an antidepressant medication on any day. Review of the minimum data set (MDS) 3.0 assessment dated [DATE] indicated Resident #7 received seven doses of an antidepressant medication during the seven day review period. On 02/22/18 at 8:54 A.M. interview with Registered Nurse #30 verified the medication section of the MDS dated [DATE] inaccurately coded Resident #7 as receiving an antidepressant.

Based on medical record review and staff interview the facility failed to ensure medication orders were clarified regarding administration route. This affected one resident (Resident #8) of three residents with percutaneous gastrostomy (PEG) tubes. Findings include: Review of Resident #8's medical record revealed an admission date of [DATE] with [DIAGNOSES REDACTED]. Review of the Medication Administration Record [REDACTED]. Ordered medications and administration route included: Atorvastatin 20 milligrams (mg) every day by mouth, [MEDICATION NAME] 20 mg every day by mouth, [MEDICATION NAME] 10 mg every day by PEG tube, Multi-vitamin with minerals every day by mouth, [MEDICATION NAME] 75 mg every day by PEG tube, [MEDICATION NAME] 125 micrograms (mcg) every day by mouth, Tylenol 150 mg per 5 milliliters (ml), 20 ml every four hours as needed by PEG tube and milk of magnesia 30 ml every day as needed by PEG tube. On 02/21/18 at 1:30 P.M., interview with Licensed Practical Nurse (LPN) #10 revealed Resident #8 currently takes all medications by mouth and none were administered via PEG tube. LPN #10 verified Resident #8 had medications that were ordered to be administered via PEG tube, but were administered by mouth.