Deficiency Index

Royal Park Rehabilitation & Health Center

Matthews, North Carolina · CCN 345026

25 surveys since 2011, 7 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
119
Surveys
25
Harm or worse
7
Immediate jeopardyall corrected before survey
2
The record, 2011–2025
’11’15’20’25
No harm recordedHarm or worseNot surveyed
Immediate jeopardy2

Findings at the most serious level CMS records. All were recorded as past non-compliance — corrected before the survey.

Beyond CMS’s monthly file19/25

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
169
Ownership
For profit - Limited Liability company
Chain
LIBERTY SENIOR LIVING
County
Mecklenburg
Medicare-certified since
1967

CMS ratings

Overall
2
Health inspection
2
Staffing
2
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 92 for-profit facilities with 128 or more beds in North Carolina.

Last survey on record

Dec 5, 2025

339 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.473.49
Registered-nurse hours per resident day0.37—
Annual nurse turnover46.2%52.4%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$39,811 across 2 penalties

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ14.0%K—L—
Actual harmG28.0%H14.0%I—
No harm, potential for more than minimalD1144.0%E936.0%F—
No harm, potential for minimalA—B14.0%C—
CMS’s current file: 25 of the 119 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F8043×

    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

  • F7552×

    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

  • F8122×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F8672×

    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

  • F8802×

    Provide and implement an infection prevention and control program.

In the surveyor’s words

From the most serious findings on record at Royal Park Rehabilitation & Health Center, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF689Mar 25, 2024

    Based on observation, record review and Resident, transportation company staff, insurance manager, facility staff, Wound Physician and Medical Director interviews, the facility failed to secure Resident #1 and her wheelchair to the vehicle according to the manufacturer's instructions to prevent her from sliding forward from the wheelchair during a contracted van transport. When the driver applied the brakes in traffic it caused Resident #1 to slide forward from the wheelchair, her face on the back of the driver's seat and pinning her right kneecap on the van floor. Resident #1 was taken to the hospital for evaluation and a computed tomography (CT) scan of her head and spine resulted negative and three x-ray views of the right knee resulted negative. […]

  • Actual harm, patternF679Mar 25, 2024

    Based on record review, activity calendar and resident and staff interviews, the facility failed to ensure group activities were planned for outside of the facility to meet the needs of residents who expressed that it was important to them to attend group activities outside of the facility for 6 of 7 residents reviewed for activities (Residents #1, #2, #3, #4, #5 and #6). The residents expressed not being able to leave the facility for over a year made them feel like they had lost some of their independence, felt terrible, isolated, confined, sad, trapped, and they missed getting out and socializing with a group and seeing people outside the facility. […]

  • Actual harm, isolatedF690Dec 5, 2025

    Based on record review and Medical Director, Hospital Urologist, Nurse Practitioner (NP), Resident Representative (RR) and staff interviews, the facility failed to follow hospital discharge orders for a urinary catheter to remain in place for 1 of 5 residents reviewed for urinary catheters (Resident #161). Resident #161 was admitted to the facility from the hospital on 9/18/25 with a urinary catheter due to a diagnosis of hydronephrosis (swelling of the kidneys due to urinary retention). Resident #161's urinary catheter was removed at the facility on 9/19/25 at 6:27 AM and subsequently reinserted at 11:09 PM after the Medical Director reviewed the hospital records which indicated the urinary catheter was to remain in place until follow up with urology. […]

  • Actual harm, isolatedF687Mar 25, 2024

    Based on observations, record review, resident and staff interviews, the facility failed to provide podiatry services and/or toenail care for 2 of 2 sampled residents (Resident #3 and Resident #1) reviewed for foot care. Resident #3 reported difficulty getting his socks on every morning and having to walk differently due to the condition of his toenails and reported the big toenails on both feet were ingrown. The findings included: 1. Resident #3 was admitted to the facility on [DATE] with diagnoses which included hypertension and diabetes mellitus type II with complications. Resident #3's most recent quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed he was cognitively intact and was independent with personal hygiene. […]

  • No harm, potential for more than minimal, widespreadF880Nov 19, 2021

    Based on observations, record review, staff interviews, facility policy review and the Centers for Disease Control (CDC) COVID-19 Tracker for [NAME] county transmission rate, the facility failed to immediately implement Transmission Based Precautions (TBP) for 2 of 2 COVID-19 positive residents (Resident #86 and Resident #31), failed to implement COVID-19 screening policy when 2 of 2 employees reported symptoms of COVID-19 (Receptionist #1 - chills, muscle and body aches, headache and sore throat, Nurse #1 - cough, muscle and body aches) were allowed to work and then tested positive for Covid -19 during their shift, failed to follow CDC guidance regarding appropriate Personal Protective Equipment (PPE) for counties of substantial to high county transmission rates when 3 of 3 staff members… […]

Read 23 findings in full →The most serious and the most recent: 23 of 119 on record.

Every survey on record

FindingsAt actual harm or above

  • Dec 5, 2025Standard and complaint8 findings · 1 harm
  • Aug 8, 2024Standard2 findings
  • Jun 7, 2024Complaint1 finding
  • Mar 25, 2024Complaint7 findings · 3 harm
  • Oct 4, 2023Complaint2 findings
  • Mar 10, 2023Standard5 findings
  • Jun 2, 2022Complaint2 findings
  • Jan 24, 2022Complaint10 findings
Show the 17 earlier surveys
  • Nov 19, 2021Standard and complaint17 findings
  • Aug 2, 2019Standard and complaint3 findings
  • Aug 23, 2018Standard and complaint6 findings
  • Jan 3, 2018Complaint1 finding
  • Oct 19, 2017Complaint2 findings · 1 harm
  • Jun 8, 2017Standard and complaint2 findings
  • Aug 8, 2016Complaint6 findings
  • May 6, 2016Standard and complaint15 findings
  • Apr 13, 2016Complaint3 findings
  • Feb 11, 2016Complaint2 findings
  • Dec 3, 2015Complaint1 finding
  • Oct 2, 2015Standard and complaint9 findings
  • Jun 3, 2015Complaint1 finding
  • Nov 20, 2014Standard4 findings
  • Aug 2, 2013—4 findings · 2 harm
  • Jun 29, 2012—5 findings
  • Nov 1, 2011—1 finding

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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