Deficiency Index

Five Oaks Rehabilitation and Care Center

Concord, North Carolina · CCN 345186

25 surveys since 2010, 11 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
100
Surveys
25
Harm or worse
11
Immediate jeopardy
8
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy8

Findings at the most serious level CMS records.

Beyond CMS’s monthly file22/25

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
160
Ownership
For profit - Limited Liability company
Chain
VENZA CARE MANAGEMENT
County
Cabarrus
Medicare-certified since
1978

CMS ratings

Overall
2
Health inspection
2
Staffing
2
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 92 for-profit facilities with 128 or more beds in North Carolina.

Last survey on record

Mar 16, 2026

238 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.713.49
Registered-nurse hours per resident day0.29—
Annual nurse turnover55.0%52.4%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$17,345 across 1 penalty

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ17.1%K—L—
Actual harmG214.3%H—I—
No harm, potential for more than minimalD750.0%E214.3%F—
No harm, potential for minimalA—B214.3%C—
CMS’s current file: 14 of the 100 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6902×

    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

  • F7612×

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

  • F8802×

    Provide and implement an infection prevention and control program.

  • F5821×

    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

  • F6411×

    Ensure each resident receives an accurate assessment.

In the surveyor’s words

From the most serious findings on record at Five Oaks Rehabilitation and Care Center, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF689Mar 5, 2025

    Based on record review, observation, staff interview, Nurse Practitioner and Medical Director interview, the facility failed to ensure the necessary supervision was provided to a cognitively impaired resident to prevent an avoidable accident. On 06/25/24 Resident #79, who was known to have poor safety awareness, returned from an outing on the facility's transportation bus and was left unattended on the bus by three staff members. The front door of the bus was left open. Resident #79 unbuckled her seatbelt and ambulated to the front of the bus exiting at the front stairs. The resident was wearing slip on shoes that came off, the resident lost her footing and experienced a fall from the bus steps, hitting her head and landing on her right side on the asphalt. […]

  • Immediate jeopardy, isolatedF689May 16, 2023

    Based on record reviews and family, resident, physician, physical therapist, and staff interviews, the facility failed to ensure a safe transfer for 1 of 3 residents reviewed for accidents (Resident #8). An agency nurse aide (NA #1) transferred Resident #8 without the use of a mechanical lift from the bed to the wheelchair. NA #1 lifted Resident #8 under his arms and the Resident's left lower leg made contact with the side rail during the transfer. Resident #8 reported pain which worsened as a 10 centimeter (cm) by 6 cm hematoma (a collection of blood under the surface of the skin) developed rapidly on his left lower leg between the knee and the ankle. He was prescribed two medications that can cause bleeding prior to the incident. […]

  • Immediate jeopardy, isolatedF689Feb 2, 2023

    Based on interviews with staff, Medical Director, Mental Health Nurse Practitioner (NP) and record review, the facility failed to provide close supervision of Resident #1 who was assessed as confused, impulsive, unsafe, with a history of falls and at risk for further falls. The facility failed to observe the condition of Resident #1 after an unwitnessed fall, report the observation to a nurse with any urgency, provide continuous monitoring after Resident #1 was found with his neck entrapped by a bed control cord and observed that his face was blue. Resident #1 was found on [DATE] after 7:00 PM by Nurse Aide (NA) #3 prone with his feet on the floor, but she did not enter the room to see his condition. Nurse #1 entered the room and found Resident #1 with his right side against his bed. […]

  • Immediate jeopardy, isolatedF689May 16, 2022

    Based on record review, observations and interview with staff, Medical Director and the Nurse Practitioner the facility failed to increase supervision of Resident #57, knowing he had a history of removing his wanderguard (a device that triggers alarms and can lock monitored doors to prevent a resident from leaving unattended) device and failed to monitor the placement of Resident #57's wanderguard. On 3/17/22, he exited the facility without staff's knowledge and was found at the end of the parking lot near the road. Resident #57 was lying on the ground with his wheelchair behind him. He was not injured. 1 of 2 residents were reviewed for wandering behaviors (Resident #57). Immediate jeopardy began 3/17/22 when Resident #57 exited the facility unsupervised and sustained an unwitnessed fall. […]

  • Actual harm, isolatedF686Mar 5, 2025

    Based on observations, record review, staff, Medical Director, and Wound Care Physician interviews, the facility failed to recognize a developing pressure ulcer, implement preventative measures, provided treatments as ordered, and consistently measure a resident's wounds on a weekly basis. The facility failed to have a Wound Care Provider evaluate residents at the facility when the Wound Care Physician was on vacation for 1 of 3 residents (Resident #59) reviewed for facility acquired pressure ulcers. On 11/20/24 Resident #59 developed discoloration to the coccyx area which developed to unstageable pressure ulcer on 12/06/24 that required a debriding agent (removal of dead tissue). […]

Read 25 findings in full →The most serious and the most recent: 25 of 100 on record.

Every survey on record

FindingsAt actual harm or above

  • Mar 16, 2026Standard2 findings
  • Mar 5, 2025Standard8 findings · 3 harm
  • Sep 14, 2023Standard4 findings
  • May 16, 2023Complaint1 finding · 1 harm
  • Mar 15, 2023Complaint2 findings · 1 harm
  • Feb 2, 2023Complaint2 findings · 1 harm
  • Oct 21, 2022Complaint2 findings
  • May 16, 2022Standard and complaint11 findings · 1 harm
Show the 17 earlier surveys
  • Apr 21, 2020Complaint1 finding · 1 harm
  • Nov 15, 2019Standard10 findings
  • Aug 23, 2019Complaint2 findings
  • Oct 11, 2018Standard and complaint13 findings
  • Sep 21, 2017Standard and complaint1 finding
  • Jun 8, 2017Complaint1 finding
  • May 10, 2017Complaint2 findings · 1 harm
  • Jan 28, 2016Standard and complaint4 findings
  • Mar 5, 2015Standard5 findings
  • Jan 9, 2014Standard7 findings
  • Feb 14, 2013—4 findings
  • Jan 17, 2013—2 findings
  • Nov 1, 2012—11 findings · 2 harm
  • Sep 14, 2012—1 finding
  • Sep 29, 2011—2 findings
  • Sep 8, 2011—1 finding
  • Aug 26, 2010—1 finding

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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